I am happy, impressed and downright grateful for the service and savings that Premiere provided me and I can't recommend them strongly enough.
To make a long story short, after going to the Apple store with my Macbook Pro (2018 model) that had both a non functioning track pad and keyboard they told me a replacement of the "top case" (meaning the whole integrated keyboard, track pad and battery) would be approx $600 which was similar to the remaining value of the computer. Like with previous computers, there comes a time where the money to fix the box seems better applied to getting a new box and just updating the whole rig. So I spent $2800 on a new MBP but kept my appointment with Premiere to see what could be done about fixing the old computer. Apple was not taking new service appointments for some reason but they did suggest Premiere as an authorized Apple service provider...so I kept my appointment which was no cost to me until they did some diagnosis etc, so I had nothing to lose by having them take a look.
Within about two minutes of checking out my broken box they immediately told me that this funky all-in-one "top case" design was a known headache and Apple itself offered a warranty coverage of some sort and that the whole top case could be replaced for $130 total. I had them do the service and then tested the box which was in great shape. I returned the newly purchased box (there is a 14 day no-questions return policy when buying new box from Apple directly) and got my $2800 back.
All along the way they were transparent about what they were doing, open with respect to evaluating my box and letting me know there was still 4-5 years of great operating life to be expected, and generally professional. Like I said, I can't recommend them enough and their tech skills were really top notch. I have a great deal of computer knowledge and 30 years of Apple experience specifically. These folks are as good as I have dealt with and have my complete confidence. You can't do any better. read more
