Scheduled an appointment, was seen relatively quick. Tech ran a diagnostic test on my ancient 12, battery was the culprit, also it had began to swell causing the phone erratic. Phone was turn in for battery service, when i came back at my requested time the tech suggested to just replace the phone with a new one (possible it was refurbished phone). New phone free of charge!! All the workers are very nice and knowledgeable, sure the store is packed, but make sure to make to make an appointment read more

Do not book an appointment here on the weekend, or any remotely busy time. I had an appointment for 4:30pm and hadn't been seen by 5:10pm. Unfortunately the rest of us have to be on time to appointments so I had to leave. read more

Don't waste your time . Customer Service is horrible. They make you wait . Do not acknowledge you and once they do ...RUDE!

My appt was at 2, I got there right at 2. I was in and out at 2:30. Literally. David was amazing. He helped me fixed my laptop and even tried cleaning it. He said it would need to be deep cleaned and I can bring it back anytime to get it cleaned. He was so helpful. read more

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Everything. My father, 82, had ordered and paid for his new iMac computer. He needed help to carry in his old iMac and to bring out the new one once they had exchanged all the data. My mother, 81, has health issues and couldn't stay home by herself and needed to come with us. My father was told his new computer would be in on September 25th and asked if I could go with him. I said yes and all is well. Then on September 17th, he gets a text telling him it will be in on September 18th instead and he needed to pick it up then. He called the Baybrook location to ask if he needed an appointment and would they be able to transfer the info from his old computer to the new one. They specifically told him he would not need an appointment and just to bring everything in and they'd take care of him. We arrive today as I lug his big ass computer around the mall and we come upon a giant line stretching out the door and down the hall as folks are waiting to get in. It's a new iPhone launch day. Something they neglected to tell us. Once someone came to check us in, they said since it was computer related and not about the phone, we could go right in. After 10 mins of not being approached by any of the employees congregated together chatting away, I approach them asking for help. A girl comes over and asks if we had an appointment. We tell her we were instructed we didn't need one. She explains that all of their "geniuses" are out on the floor for the launch and they would not be available to do the transfer today and we should make an appointment to come back in soon. Needless to say, I'm pissed. My father is very upset. The Apple Store employee takes no responsibility or accountability for any of it and instead explains the breakdown between customer service and the actual store. But we called the store. Yes, but when you do it reroutes you to customer service. And you say there is a breakdown in communication between the two? Well, that's a helluva operation you guys have going here. Maybe you shouldn't reroute your phone calls. Maybe what one says should be honored by the other. And maybe no matter if the customer service center is in Cupertino, Cleveland or Calcutta- they should all be made aware of any major happenings at the various store locations. A morning briefing on each individual location would be a bit exhaustive but how about when they take a call and a particular location is brought up- you pull that up and it alerts you to anything going on that could impact your purchase, pickup or appointment. Surprised one of their "geniuses" hadn't thought of that. So we make an appointment to recreate this nightmare all over again on Sunday. We'll see. Well, now I have to lug his big ass computer back through the mall out to his car only this time I also get to carry his new computer as well. I have been a loyal Apple phone customer/user since the very first one. Sadly, I probably still will be but I will never forget how they treated my dad and the absolute lack of any responsibility whatsoever. I would suggest to anyone shopping Apple products to get them elsewhere. read more

It wasn't the Baybrook location there's just no other way to Yelp Apple support they stated to be the middle guy I have charges on my account that are not on an active list on an inactive list that I have done their process and cancelled them all notified them since November there's a problem they steadily keep coming out of my account now I cannot because I had to remove my credit card for safety reasons I had to try to download an app and I can't even do that on my phone with Wi-Fi with phone service can't download an app on my phone and when I'm paid in full for my iCloud and my iTunes and her answer was let me tell you why this is happening and what we're not gonna do and what we can't do we can't give a refund when it's their mistake it's their mistake they just hide behind a wall of excuses and I have to keep paying the bill over $100 worth of charges since November and they keep coming out when they are cancelled. They keep automatically renewing when they have been cancelled. They are on the inactive list they are not on the active list and I am paid in full. I am so fed up with Apple. I've been owner since iPhone 4. I have a 16 pro Max and I am fed up with their responsive. We can't give you a refund. It's not our fault. We're the third party. We're the middle guy. No, you're not. You sold me the phone you make it mandatory. I have to have an iCloud down there you make it mandatory. I have to download your apps in my home on my television and on my phone you are responsible not me when I do due diligence. Long time Apple Customer about to give up from being treated poorly after 20 years of an apple Customer read more

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Went to Apple for an in-store pick up from an online order. You flash the pick up code along with your ID and you're out of the door in under 10 minutes despite how busy the store is. I haven't been to Baybrook in a while so Apple is now located where Footlocker use to be outside of Macy's. read more

My first impression when I bought the Apple AirPods Pro (2nd gen) was that they look sleek and premium from the moment they came out of the case. It was so easy to configure, and my iPhone recognized them immediately, so it was smooth. They were actually the noise-cancellation, convenience thing that I was looking for, so I purchased them. They have definitely met my expectations. All the staff at this location was so patient and helpful and did not just focus on upselling me to the newest item. I appreciate that many of these features are active noise cancellation. And when I'm at the gym or at work, they filter out most of the background noise that threatens to get in the way. That transparency mode is neat because when I need to, I still get to hear conversations clearly. Whereas sound quality is solid and clean, bass is steady but soft enough not to scare people off, battery life has also been solid: I can use them for hours without worrying about charging. Quality, comfort, performance; that is the worth of what I paid now. Advantages are clear connections, good sound quality and the portability needed. However, to others I can say they might see this as being on the higher price side. Disadvantages might include its price and the fact that they are small enough to easily be misplaced. This is mostly where I would give them a rating of 4.5/5 stars. I consider them beneficial to my lifestyle so I would buy again. And I want to recommend them to consumers who love Apple products, who work out regularly, who travel, and who need noise suppression to concentrate. But those are good enough to warrant it is worth the price if you want top wireless earbuds and are looking for high-end earbuds. read more

Terrible customer service. Manager is rude, techs are useless teens they pick off the street and give a script. If you aren't buying anything, no reason to visit. They are of no technical help nor do they provide any apple care support other than "Mail it off" They didnt even know how to view running apps on a watch and close them. I am so disappointed for apple. read more

Horrible service people standing around I have been waiting two hours for appointment time which was thirty minutes ago and they said there are still five people ahead of me people walking up to Genius Bar but here I sit with nothing . If I could put a zero recommend I would read more

Terrible service; took my Macbook in for a repair and was checked in, told they were running a diagnostics test, my MacBook passed the diagnostics test and I just needed a firmware update. The person that was helping me left and no one came by to check on the laptop for an hour, I was under the impression they were performing an update. They were not. Complete waste of time and also the chairs at the Genius Bar are so uncomfortable! if you're going to abandon your customer halfway through helping them at least give me a comfortable chair to sit in. Absolute waste of time. Zero stars!! read more

Decided it was time to replace the phone after 3 yrs. I have to confess one the main reasons was the camera on the iPhone 11 which truly does not match that of the improvements of the iPhone 14 Pro. One feature that is definitely great to work with is the cinematic recording as opposed to the normal setting. Normal recording seems to take note and encompass everything captures, where as the Cinematic recording tends to focus on a single point. Either way HD of 39 or 60 is phenomenal. Now back to store, the feeling interning the store is much like allow me to help you and I will. Very well lit, so you can't be grumpy in here. The agent I worked with was very attentive and patient. I ordered the phone before arriving, however realized that it was not completed out before, I left home. I got distracted!!! Nevertheless, whipped out the old iPhone 11 and completed the task. A few minutes later I was out the door with the package in hand. So, until the next one, Bye Bye! read more

Apple Baybrook - Mobile Phones Near Me - Friendswood, Texas

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So I went to get my iPhone fixed first off ... you have to book a time slot for the employees with big personalities and bad customer service right before they open . Which what I did it said wait 30 min and then an employee will help you waited around for 5 hours . Second once you finally enter the store the employee will ask you do you remember your Apple ID password and if ya don't then will give you a dirty look and pretend to be smarter and Higher up in life than you which at this point I'm out of patience and don't need any attitude. Finally got an employee to help sat down told em the problem I kid you not they said do you know what to do next time bruh you aren't any authority to be telling me that . They get out there computer basically they do literally anything else except to fix the problem I came in for waited around for 50 min and didn't leave with any help or even any tips to fix my iPhone . After that I just got up and left . Eventually I did fix my iPhone in the most easiest way that wasn't worth the trouble money or time wasting that happened at Apple . Overall Apple need to fix there customer service and fire some employees. read more

New iphone 17 pro with a known issue involving having to sign into apple acct and icloud but password rejected. Phoned Bayrook number first but wound up talking to a nice lady in India with no clue. Phoned again a service rep from US did temp fix. Went to the store and finally Fabian figured it all out, took charge and went through the whole restore process completely. He was respectful and never talked down to me. In fact, he did a good instructional job and made sure I understood exactly every step of the process. Excellent. read more

Absolutely terrible customer service. The Genius Bar associate (Simi) that was working with me disappeared while my phone data transfer was being completed and never followed back up to make sure that the request was complete. I sat there for well over 2 hours waiting until I finally reached out to another associate for help. Also when I signed my new contract they did not properly allocate my AT&T trade in credit for my old phone so now I have lost that opportunity on the significant savings. Overall experience was horrendous and I would not recommend this location. read more

From the teams patience and resilience to help me was outstanding! I had a very strange problem with my phone and everyone worked nonstop to resolve the issue. I'm terrible with names but everyone who worked from 11:00am-3:00pm 8-21-2025. From Sterling, Josque(sorry I butchered your name) to every person I had contact with. Exceptional service and this will be the only Apple Store I will go to from here on out! Thank you guys once again!! read more

Not to be confused with Ab-ble, which is a store that will hook you up with great abs, probably implanted but anyway. This is a quiet and slightly more friendly Apple store in Friendswood (compared to many of the Houston Apples), which is a little more accessible but still can have long wait times and still can be really abrasive, and the costs for things are exceptionally high here. I've said it before, I'll say it again. Such a great company should have much better stores. But they're billionaires, so who am I to say what they're doing wrong. Seems to me like they're doing things just the way they want to. read more

Apple Baybrook - Time to keep the doctor away - Mobile Phones Near Me - Friendswood, Texas

Always helpful, folks here know what they're doing and well trained. Friendly too. I've never had to wait very long but then again I always make an appointment read more

In my opinion there are better apple stores. This one had employees that didn't want to work and just stood around. Three employees stood at the front and didn't offer assistance. My guess is they don't work off commission otherwise they would have asked. Two of them looked like a couple they were standing so close. Skyler, I believe was his name was very helpful. read more

Came in for Apple phone assistance and they were very helpful and patient. Really appreciate the teamwork!

Had an appointment , arrived a few mins early, checked in. After about 10 mins first person comes to "get details". waited nearly 45 mins for help which was no help. than passed off to salesperson. overall store seems dysfunctional- tons of people standing around, customers just sitting waiting evem with appointment. apple really needs to do better read more

Did make an appointment prior to arriving. Everyone that we spoke to was friendly and helpful. Wait time seemed just a little long considering we have to make an appointment before we go; but, it was NOT the worst we have experienced in an Apple Store. And not long enough to be any kind of issue. This part isn't a store location issue I don't believe, but the passing you from employee to employee is irritating - there are employees at the door that don't really do anything but tell you see someone in a red shirt. What's the point if they can't check you in. The waiting in line to check in with a "red shirt" seems like another wasted step. Since they let you add the appointment to your apple wallet why can't we scan in ourselves at a kiosk (iPad...) - AND why don't the "red shirts" (or the two standing at the door) just scan your code rather than look you up by name? Just seems time-wasting. One negative issue was we asked to social distance while we waited (due to health issues unnecessary to discuss here, and not covid related) since there was an area where NOBODY was sitting, and I was completely ignored despite repeating my request twice. Otherwise the other staff was helpful and friendly. read more

I don't normally write about retail settings, but in this case, I really do have to make a note to consumers I noticed before I started this evaluation that the store only had about 2 1/2 stars. I'm not trying to counter everyone else's evaluation but I am going to place my own experience in front of all of you to read. I haven't had a new iPhone in about five maybe six years and yesterday the screen froze. I went to a Verizon quick repair place and they couldn't help me. Before I left that store however I had them google the closest Apple Store, which happened to be Baybrook. I went there and a young gentleman by the name of Mikie helped me with my screen issue and we started a dialogue from there about a new telephone. Mikie was an intensely customer centric person who was completely absorbed in very efficiently and effectively replacing my phone, seamlessly. Within two hours all of my data was transferred. I walked away with a brand new phone and perhaps one of the most pleasant customer experiences I've had in a retail setting in quite some time. The reason I am writing this evaluation today is evidence of how wonderful the experience was. read more

Was in the area and just wanted to get a brick to charge my phone. I walked in, the lady showed me where they were located and was told someone in a blue shirt will check me out then she disappeared. I stood there for awhile and asked someone else to check me out. They said "they'll get someone" but I watched them just walk away also without getting anyone. So I stood there again like a fool. Nobody came to check me out -_- read more

Tried to buy an Apple Watch series 7. Read online they would match Amazon price discount. Manager said they couldn't cause it's "a new model"? Guess I have to buy it online, thanks for wasting my time Apple. Just called the 1-800-my-Apple number, placed order in about 30 seconds with price match. Saved $50 not shopping at the store.... Baybrook management gets a big thumbs down read more

Super impressive customer service!!! Friendly customer service & attention to detail! It was so busy when I arrived, but I was promptly greeted with everything completed super fast! Apple has some of, if not the best customer service I have ever dealt with. THIS GOES A LONG WAY WITH ME! They backed up their promises & turned a repair around with home delivery return in less than 72 hours. UNBELIEVABLE SERVICE! read more

Third time here to buy a phone. No one to help me. What happened to all the people who used to work here? I know what I want. I just want to come in and spend $1000 on a phone and take up five minutes of their time. I can't just pick one up and take it the cashier because there's no stock and there's no cashier. read more

Posted outside your store is a requirement for masks. Strongly enforced by your staff. But there were too many people in the store, no one respecting physical distancing, and no sanitizer available anywhere in your store. Makes no sense to force everyone to wear masks when the germs will thrive in a place with fingers touching all the displays and items on the tables. One of your employees came right up to my face to tell me I wasn't wearing my mask correctly. Maybe you should take down your sign or train your people to observe all your restrictions. read more

Apple Baybrook - Mobile Phones Near Me - Friendswood, Texas

Service horrible said the same day appointment and repair to be told the repair man can't do any jobs for the day drove 40 minutes. They could've text me and said that after sitting in the store for an hour past my appointment time this service was horrible. Apple should be ashamed of themselves. read more

Have used this store exclusively for my iPad Pro first gen. Early adopter, loved it but never could get the keyboard to work. Either it would say "accessory not recognized" or nothing. Sure they replaced it 6 months after purchase...with the same messed up keyboard. Now that Apple has a 3 year extended warranty instead of the 1 year warranty, (a recognition in this reviewers opinion the they finally had to admit it was junk), anyone who jumped on this iPad Pro early, say in April 2016, is "outside the window". Message to their consumers I guess...let our stuff sit out their for a few years while we work the kinks out. Sad. But hey, Microsoft Surface is right across the walkway. Problem resolved. read more

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Brad is a gift to the Apple store! Super awesome and easy experience Had my stolen at ubbi by some broke no money having people who don't have jobs, it was literally a month old iPhone 13 pro max sienna blue 125gb ....so unfortunately I had to buy another because my phone is my lifeline....another 1200$ down the drain...but anyways brad was great at his job read more

I come here all the time to get my phone repair! And they are so fast and friendly with the service.but lately once my phone drop out my hand the phone becomes more fragile each visit. Even with a case or screen protector. When I first got the phone last me a good 1.5year now it's like once it drop no good read more

First time I went there to fix a battery issue and they did a system upgrade but my computer couldn't handle it so I went back and they wiped my memory. I had 4 phone calls with support and they couldn't help so I went back again and they went back to the old operating system then it worked. In the meantime I lost my information when I never needed an upgrade to begin with. read more

I have to say from the outset that I dread going into Apple stores for 3 reasons. First, they are almost always uncomfortably crowded, second is the way the customer is treated once they are able to find a "check in person", and third is I almost always spend more money than I intend to because (even though I have an appointment), I ALWAYS have to wait 5 minutes to half an hour for an associate to assist me. During the wait time I invariably start looking at all the Apple stuff I don't need - new iPads, Apple watches, and all those dang accessories! But this latest trip was different. One of our daughters was having an issue with her Air Pods, and the warranty was set to expire in a couple of days. Since she had to work, my wife volunteered us to take them in for repair or replacement. Our Apple genius was a young lady named Thu (pronounced "two"). I EXPECTED Ms Thu to look at them, test them, then come back to report bad news - because that's the way these things usually go. Instead, we were pleasantly surprised at how quick the ear phones were evaluated and pleased to find out they would be replaced with brand new ones. Since we had this issue and another customer right behind us had the exact same problem, I asked Ms Thu if we could buy Apple care for the new ones. She said of course and only charged us $29 for 2 years warranty against loss or damage. (GREAT DEAL!) In my mind Ms Thu is number One (1) and I will be requesting her assistance in the future. Couldn't be happier as an Apple customer!!! read more

Went to buy replacement case for my AirPod Pro's... was directed to sign in take a seat. WAITED A WHOLE 30 minutes... finally flagged a worker down to explain I just needed a case. Asked if he could look up to see if they had any in inventory, as expected THEY DID NOT. Really could of saved my time and checked before I was forced to take a seat. TIP: Buy your products online so they don't make revenue and we can close this store down. Customer service sucks balls. Wish I could give less than a star honestly. read more

I have made several purchases from This location and very disappointed about the customer service Purchased two apple watches along with apple care; We waited 30 minuses for the floor Salesperson to come back to us With watch and she never came back We ask another sales person to help us I went back to resolve issue with watch band and I was told I would need to purchase new one if I was not satisfied: I went to Westheimer location and they Advised the new band would be no charge Thanks for reading this but I'm aware there is problems at baybrook read more

Excellent assistance from a tech at the Apple store in Baybrook Mall. I would go there again.

This store is so slow. It doesn't matter if you make an appointment or not. They are ridiculous! Then only to be told they can't help you. Shame. Buy an android.... read more

Busiest Apple store I've ever been in. Making an appointment is annoying. Had to come heTe twice and the issue was not fixed. It was a shame becuse the worked were all great read more

Apple Baybrook - Mobile Phones Near Me - Friendswood, Texas

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Took my laptop in to be updated... told me I might lose some of the files on my computer.. no big deal, pick up my laptop and I have a custom case on it. They removed my custom case and took and KEPT some of my limited edition Rick and Morty stickers off of the case ! Highly disappointed in whichever staff member did this. read more