You're greeted by a sign-in screen so I should've turned and left right then and there. There were only 3 people ahead of me and quite a few employees working so I gave them a chance. I realise it can take awhile for some customers but for the amount of people working, this just seemed to take way too long. No one ahead of me was called up while I waited, and as soon as another waiting patron decided loudly licking and chewing their hard candy was a swell idea, I up and left. There are plenty of other locations; just go somewhere else. read more

The service at this location is awful!!! Every time I come in to this location it's either one person working or 5 but half the staff is on break. He now and there is 5 people waiting and the manager is standing around checking people in even though they have a check in kiosk. Two people on break and two helping customers. I go to write a review and notice the reviews and the star rating. I see why now. It's sad nothing changes even if people voice their observations. read more

We went to order a new Apple Watch and iPhone. The iPhone came in but was the newest model in the smaller size, not what we ordered. When we called, they wanted to charge us for replacement. Really! read more

If Carlos helps you, just know he lies and has no integrity when caught. He does not know what he is doing, he is just pushing product. He does not know the promotion plans, he does not know about first net and what it entails. Somehow it is on you as the customer to catch the sales representative in a lie within 14 days or you are stuck. The manager is no help. read more

If you're ATT that point in life where you need a new phone provider, this one is an option. Barbie has been on AT&T for a long time which is a problem because she doesn't really like it even though it's a little cheaper than my Verizon. We came in here to solve yet another problem she was having with her service (she never goes to stores like this unless I'm in town, too much hassle), when we were down getting bubble tea at Cha Boba. They were nice enough about it. Took a little while but not too bad. Same as with your cousin. read more

AT&T Store - Pay att ention - Mobile Phones Near Me - Webster, Texas

I went in for a new sim card but found this place to be completely incompetent, useless, rude and very slow. The man who works there who wears a face mask was very rude and unhelpful. The female assistant manager who's name I am not sure of was very rude. Maria, who helped me was so incompetent and useless. After I left the problem was not solved and all Maria was worried about was wanting to get a good review. I would never step foot in this location again and if I had not been with ATANDT for over 20 years I would just cancel with them altogether. read more

I came into this location because I was trying to switch over billing responsibilities for my line from my mom to me. After attempting online and over the phone, I was told to go to this specific store as it is a "corporate location." The manager of this store was very abrasive as soon as I walked in. I told her what I was trying to accomplish, and she told me that I have to do it online. I tried to explain that I had already tried this and when I called att over the phone, they put a contact note into my account for this specific store to look at. I asked her if she would please look at my account and the notes that had been put in. She did not listen. I asked if I could speak to someone else or another manager because I didn't feel like I was getting the help that I needed. She called over someone else and said, "she would like to speak to someone else because we got off on the wrong foot and she is very irritated." Even so, my situation seemed more complicated than the staff was trained to deal with. I don't think this is a lack of competency in the staff, but rather a lack of the necessary training needed to help individuals such as myself who are directed to corporate locations to help with more complicated situations. It's upsetting to me that I was told to go to a corporate location and the staff didn't have the tools needed to help me with what I was specifically directed to this store to be helped with. Now, everything is even more messed up than it was before. TDLR, rude manager and a lack of training from staff members. I was in the store for an hour and still didn't get accomplished what needed to be. Corporate needs to make sure the stores they pick as corporate have more support. read more

They stole my trade in. Cost me a grand. Do not trust Them. Get receipts and pictures of everything if you do business with them.

I was looking for a new phone and immediately I was greeted at the front by a friendly associate. Ivan helped me find a plan and phone within the first five minutes! He offered me a great plan to save me in the long run and although I didn't take it he was kind to me. I'm so glad I came here! read more

AT&T Store - Mobile Phones Near Me - Webster, Texas

They don't empower their employees to verify your ID. They have you call a third party that asks you ridiculous vague questions and then says you failed, can't tell you why, good bye. Do yourself a huge favour. Get service with Mint. read more

Store manager is an awful customer service representative. If you are thinking about getting ATT, DONT! ATT accidentally sent me a router and I tried to return it in store per their instructions. The manager spoke to me very rudely and wouldn't even answer my questions. When I told her that we were told to return the router in store she said "You have to understand I just work here, I'm just the manager"... and? I'm just someone that got sent this by mistake and you are saying I'm going to get charged for something that isn't my fault? read more

Seriously I have bought houses and new cars in half the time it usually takes for one service agent here to get done with a customer Good lord they are phones.... are they getting legal consultations ? Suicide counseling? Learning to read? UGH place is just sloooooooooow ... if anyone is in the area today just ran your car through the window .. I am sitting on the left side in a black shirt. Can't miss me .. I have the look of hopelessness on my face Hate you ATT read more

AT&T Store - 32 minute and not ONE customer has finished . Move it along sales people - Mobile Phones Near Me - Webster, Texas

I went in a few days ago because my phone needed a SIM card. I waited about 15 minutes and a salesman asked me if I needed help. I told him I needed a SIM card which btw is free .. but in order to get a SIM card the acct holder( my husband) had to come in and get it. If I show you my license and it matches the account holder's address and I tell you his name why can I not get a SIM card? Then he told me it's better if I make an appointment to come in and get the SIM card.. so my husband has to come in on another day and make an appointment to get a SIM card which should take about 2 minutes to give me? I will be writing a letter to corporate. Don't waste your time here, there are at least a hundred other places to go. They want to give you the run around and waste your time for something that costs them nothing except another customer. read more

Place is dog feces. Go to another location. Long ass wait times. Some people get signed in some don't. Unorganized.

I'm literally on the phone with customer loyalty inside this very AT&T store because Erika, and her manager can't figure out how to do an upgrade on one of two of my lines. I've been with AT&T for many years now. This experience has been crazy. That's 2020 for ya. My suggestion is this, avoid this store. They are rude, condescending, and not helpful. read more

I have to say this is the best AT&T corporate store I've visited. Knowledgeable staff, and they get you out quickly!

Assistant manager at the Friendswood store screwed up my account completely at the beginning of the month. After 3 hours on chats and being hung up on via customer service, I came to this store to see if someone could help. Someone did - Christian Iredia - and he did so beautifully. I'll admit that I was pretty irate at this point but he was kind and quick to figure out the problem. So, thank you, Christian! You're the real MVP read more

I walked in three minutes after they opened and looked around for a kiosk or machine to pay my bill at. The store was silent even though there were at least six other people in the room, some I'm assuming were employees although no one greeted me or even looked up when I walked in so I have no idea who worked there and who didn't. When I didn't see a self-service machine, I sat down and waited for ten minutes before someone came over to me to get my name. Not to ask what brought me in and let me know my payment options, but just to take my name down. After another fifteen minutes passed with no help in sight, I left. Won't be returning to this location in the future if I can help it. read more

Today I went to the store the manager and Savannah. Understood my concerns and assured me to resolve my problem. Which they did I highly recommended this store and their team. Very professional and responsive to their customers concerns. read more

I had a very positive experience at this location but let me preface this with it was on a Sunday and I arrived at the store 20 minutes after it opened and it was PACKED. As one would expect, I had to wait about 20 minutes before an associate was available. Shelby L. helped me and she was able to take care of everything I needed which included several account changes and updates and adding an additional line to the account. The employees that we interacted with were all very helpful and courteous. If you have to come here on a weekend, stop by Starbucks (get a venti whatever) and wear comfy shoes - you'll be here a bit. read more

SO unhelpful. Came in with a very clear problem, and given unhelpful answers from staff who clearly didn't understand our issue. Ended up losing $75 on a prepaid phone because of an error AT&T made. Claimed there was "nothing they could do." How about giving that money back since it was YOUR error? Worst customer service. Exactly why I switched carriers. read more

If I could give this place zero stars I would. I bought a brand new LG optimus G four days ago. Last night I was surfing the web and felt popping in the back of the phone the new "gorilla glass" on this phone is a POS, anyways turned out the glass back had cracked from the inside keep in mind INSIDE. There was no visible indication of the phone having impact. So I figured, hey no biggie I'm sure they'll help me out here. WRONG! We were greeted at the door by the manager Eric, we told him our disposition he immediately said he cannot do anything that it was physical damage and repeated this about seven times. He wouldn't look at the phone, pull up my information, or call anyone to see if there was anything at all he could do. To make it worse all the employees were hovering over us like we were their entertainment for the morning instead of doing their jobs. The manager Eric told us anywhere we went or called we would get the same answer. He was rude, unhelpful, and was not representing his store with the kind of respect he should as a manager. ANYWHO! Guess what Eric?! We called AT&T and I am getting a brand new phone! A completely different phone at that since I don't trust this LG POS. So I guess my review or rant whatever you want to call it all sums up to the fact that customer service at this location sucks and you as a customer basically have to do their job for them. THE END. read more

Ask for Julia. She's great! She took time and had patience when setting up my new device for me. Thank you!

I went to this store on a Saturday and was fortunate enough to be helped by Shelby. She did a fantastic job helping me change my plan and upgrade my phone. Because of her professional and helpful attitude, I had the best customer service experience ever in 4 years with AT&T. Please keep up the great work! read more

I've been coming here for the past 10 years and service has declined a lot. I had the worst customer service ever 2 months ago. I had to get my voicemail fixed. Two workers that were clearly not busy (and the only available to help) just ignored me for about 5/10 minutes. The person who eventually helped me out was very apathetic during the whole time I was there. He seemed to not really care what he was doing. He fixed part of the problem, but told me to go to Apple to fix the rest (and said that only Apple could solve the problem, even though I made sure to ask if they really couldn't solve it). I have tried getting help from Apple, but they send me back to AT&T each time. The worker clearly didn't care to fully help me and send me to Apple as an excuse to not help. AT&T should make sure to provide better customer care. I don't recommend this place. read more

Back again. Very long wait despite it being slow. Staff is very leisurely don't seem to be ina hurry to help anyone. Feel like everything is moving in slow motion. I had a phone stolen and couldn't get anywhere over the phone so I came in because I thought it would be faster than calling which had been a nightmare. I've been here for over an hour and talked to one person briefly just to check in. It took 10 minutes just to for someone to check me in. At some points I look around and there is literally no one that works at the store in the show room. The whole setup here is more worried about being trendy than functional. The prices are high for everything. The accessories here are double than on amazon. The phones are cheaper at apple. I really wish someone would help me I might be here all day approaching the two hour mark now. Bad experience. Think I'll be switching when my contract is up the customer service over the phone and online are equally terrible. read more

The worst service ever! After a long chat online, I was assured I would have a quick appointment, just to return my trade-in phone. I spent 40 minutes at the store, first with well-meaning person who couldn't print label without manager's approval. Then manager yelled at me and the guy next to me, telling us both he was busy on his computer. I finally received my mailing label with his reprimand that he was doing me a favor. Unfortunately I have to put up with this level of service,having signed a 2 year contract. Shame on AT&T! read more

I have been a loyal customer for years, then after the hurricane was hoping they would be able to work with me on payment arrangements. To my surprise they had zero sympathy, lied to me saying if I make a payment they will have more options. Payment made then I'm told no options your phone will be shut off, wouldn't not allow 2 weeks for me to come up with remainder. I wouldn't recommend att to my worst enemy. Stay far from this heartless company. read more

Poor customer service, no attention at all, they are too busy texting to attend customers, I was waiting there for almost 20min. I just left and went to other AT&T. read more

Gavin made my time and money spent here well worth it. My husband and I were able to get what we wanted and pleased with the prices. Thanks for the great customer service. read more

Crappy rude sales reps and horrible service compared to verizon wireless, and they're basically the same price. Never will I come here again! read more

If I could give this store zero stars I would. After 2 minutes with a representative I was put on the phone with customer service. I continued the process of bouncing between the wrong departments for 35 minutes until no resolution was made. Meanwhile 6 AT&T representatives were waiting idle. read more

I dealt with Eric, I went in to close out an installment plan and get a new phone with the renewal, upgrade. (att next). I was in and out in 20 mins. Including waiting in line. Excellent service, not pushy on upselling. Great experience. read more

Everything wrapped up in one handy dandy location...ever wanted to have a snotty cell phone salesman talk down to you like their companies policies should be memorized by you? Or have a question in a room full at&t reps only to be told to find someone else because that's not their area? How about finding a rep that won't even look up at you from her computer screen? Wanna spend over an hour at a store dealing with all those features and still leave with your old phone in hand and having paid a completely bullshit $35 fee for taking back their faulty equipment? This is the place for you! Come enjoy the warm, customer is ALWAYS wrong attitude here while being treated rude and inconsiderably, as if the hundreds of dollars a month you are paying their company means nothing at all. THE WORST AT&T STORE ON THE PLANET, FULL OF ARROGANT, RUDE, EMPLOYEES WHO ALL GIVE YOU DIFFERENT WRONG INFORMATION! read more

I met with Justin and he helped me with my problem with internet access. He was very courteous and assisted me in a very efficient manner. He also saved me some money on my ATT equipment. read more

Complete disaster. I was attempting to add a line to my account, which should be simple and everyone had a different answer on what I can and cannot do as an authorized user. So much crap. The story changed with every sales person. Don't go here unless you want to waste your time. A good ending did come out of this 6 hours of wasted time by visiting a different ATT store and walking out with the new phone in 5 minutes. You think I am kidding try the ATT store on Nasa 1. They understand customer service better than this company store on Bay Area. read more

I had just bought my phone 10 days ago and had a problem with it. When I had entered the store I was already on the phone with customer service. The representative who greeted me at the door was not very helpful at all. I was told that I had to wait till Tuesday to get a warranty phone but he never once checked my account to verify that it was a business account and the phone was under the 14 day return policy...then he told me that it would be up to the manager discretion of it could get it exchanged...I never once talk to the manager at all. He told me that the manager said no..I told him that my company would take our business elsewhere.. He didn't care and I an very dissatisfied with this location. I have been a att customer for over 10 years. This location seems to get worse and worse with each visit. I wouldn't recommend this particular location to anyone due to lack of professionalism and rude customer service. I will never go here ever again.. read more