USB connection failed on my high-end Samsung. Samsung Store in Galleria quoted $145. A phone…read morerepair store in Houston's Hillcroft and Hwy 59 area quoted $35. Happily, TheFix quoted $15, with 20 minute turnaround, after one day to receive new USB port. To ensure he quoted correctly, the excellent tech took a quick look, adjusted my USB port with a plier, and fixed it right then, complimentary! Very polite too. Thank you for graciousness.

From the owner: The Fix is a trusted phone and device repair service located in Walmart Pearland, TX. They…read morespecialize in fast, reliable, and affordable repairs for smartphones, tablets, smartwatches, and gaming consoles. Services include screen repair, battery replacement, charging port fixes, water damage recovery, camera repairs, software troubleshooting, and more. Using premium-quality parts and backed by expert technicians, most repairs are completed the same day for minimal downtime. Conveniently located in Walmart Pearland, customers can drop off devices while shopping. The Fix also offers protective accessories like cases and screen protectors, as well as AKKO Phone Insurance for added peace of mind. With a focus on exceptional service, transparent estimates, and fast turnaround, The Fix ensures customer satisfaction and helps keep devices running smoothly. Visit them today to stay connected!

Awesome place! Took care of all of my phone issues in record time! I would fully recommend this…read moreplace to anyone!

I popped in here because I dropped my phone and broke my camera I really need to get it fixed as…read moreChristmas Eve is tomorrow and this is how I take my photos. I was in and out of here in less than five minutes and everyone was super nice and very professional. Highly recommended!

Very great place to buy a cell phone from.Hatred me very well when I came in and sold me a nice…read morephone and even told me about my original phone.It was a knock off.So I am so excited.If you need anything from this phone place go here and get you a phone with good customer service

The owner is rude and doesn't know how to please the customer. i was not happy with my phone case…read moreand instead of making things right, He started arguing with me. Next time do better and learn that the customer is always right regardless of the situation This is not how you do business.

On august 06, 2016. I walked into phone and accessories with little money looking for a cell phone…read moreplan for me and my family. The salespeople was professional and they treated me and my kids great.I walked out with a Metro Pcs phone with unlimited talk, text, and internet for cheap.You cannot get a better deal no where else! Thanks phone & accessories.

My phone wasn't charging correctly and the kind gentleman at MobileMax quickly cleaned it out and…read moreresolved the issue!

The guy snatch the phone from my son hand. They have the credit cards logo on the front door. Once…read morehe changed the battery in the phone, I went to pay with my credit card and he said they only take debit or cash. I pointed to the logos on the window which represented credit cards, and he said no those represent credit or debit for your bank card. I told him Discover does not have a credit bank card so that is misleading to the customers. I told him he need to take that off the door because that is false advertisement for payment representation. I also told him he needs to tell the customers upfront that he only takes cash or debit cards not a very honest business.

On July 30, we had an appointment at 10 am to have my wife's phone repaired. We arrived at 9:55 am…read morealong with 2 other customers. As we were waiting, one of the customers told me that they closed the store 15 minutes earlier yesterday. By this time, it was 10:20 am. That customer got tired of waiting and left because she had to get to work. The other customer, who also had an appointment at 10 am stayed. The clerk, a young man, finally arrived at 10:31 am looking like he just woke up. He see us at the door and walks up as if he's strolling through the park taking his time to open the door. He said, "Sorry I'm late", with a lack of concern tone. If this is the kind of customer service provided by this establishment, we won't be returning. I took a video of the wait and documented the time and added it to this review. Customers should never be inconvenienced in this manner.

We filed a claim through our cellphone insurance plan with Allstate for a defective screen and…read morebattery heating up on an Iphone 12 mini, and this shop was one of the local repair centers that was on the insurance repair list. From the moment we set foot in the store we got the run around. The male attendant could barely speak legible English, so communication was difficult, but he told us that Allstate was "different" and he'd have to confirm the coverage. Even though I brought the printout of the claim number and approval and all relevant info. So the 30 minute turn-around as promised turned into us having to leave and return after several hours so the coverage could be confirmed. We live in Friendswood and it's about a 30-35 minute round-trip if there's no traffic. When we returned, the attendant accepted the phone and had it for close to an hour before it was returned. I had to inquire several times about the work done, but he finally admitted they did not have the battery in stock but replaced the screen. We were told he was ordering the battery and we would be contacted to bring the phone back to finish the service. I confirmed with him several times that we would get the battery service on the same claim. No problem right? We get a notice nearly two weeks later that the battery was in, so my wife returns to the store (a third time now) to complete the service. She is told the insurance claim had already been closed and that we would have to pay for the battery or file a new claim. Pretty unbelievable. The work they did replacing the screen was fine, but the fact we had to make 3 trips and then were denied service after we were told it would be covered is unacceptable. The girl working the desk the day of our return called someone in the back for 10-15 minutes, and then came out with the final decision that the work would not be performed. Avoid at all costs if you value your time and good customer service. We'll now have to file a new claim since CPR Pearland refused to honor the work they promised and we will be using a different repair center going forward. We will also be filing a complaint with Allstate about this shop.

Friendly staff! Thanks for being patient with me! Will be back for my next phone purchase! :)read more

The guys at the broadway located don't have good customer skills, at all. Rude, I spent money…read moreelsewhere.

You were like, am I friends with Marshall? I was like who? You're like, you know, Eminem? I was…read morelike, O! EM! But yeah. If you want dirt cheap stuff for cell phones this is a great option. They're basically bargain-basement prices and about five times cheaper than the mall for anything cell phone related. I definitely recommend them, and a lot of people in the poor part of town swear by this location.

Well Trusted and 100 % OEM parts. Great guys to work with !!!read more

It was so hard to not give them 1 or zero stars (if that possible). The only reason I gave any…read morestars was because Leslie was so awesome. Initially Karlizza helped me and was horrible. I told her about an issue I am having where calls coming in while I am on the other line are telling people my number is disconnected. She looked at a couple of things on my phone and told me I needed to call the ATT help desk and that I would need to wait at least an hour before I talked to a person. She clearly didn't want to help me. Then I told her I needed a new iphone 15 for my son. She didn't let me know there were different versions. I was supposed to purchase the pro. I didn't realize it until the box was already open and saw that there were only 2 lenses on the back. She told me I would have to pay $55 to get the pro because she had already opened it. She asked if I had WiFi at home. When I told her yes she said "then you can go set the rest up at home". I told her I was not comfortable doing this and asked if she could please help. It was obvious that she didn't want to. We ran into an issue with transferring the cloud data over. She said I would have to call the cloud to resolve it because they weren't part of ATT. I kept saying that didn't sound right. We could clearly see that he had backed his phone up on the cloud (we have a family plan). She argued that it wasn't an automatic backup, that you have to manually set it up and that we must not have done this because nothing transferred over. This was despite the fact I found on my file that it showed a file size to transfer. She then started talking very slow to me (as if I had a learning disability) and kept saying it was like buying a car and someone makes different parts that you would have to go somewhere else to fix it. It was extremely humiliating. She obviously didn't want to help me and kept trying to get rid of me. I asked if I could speak to someone else to help me. She rolled her eyes at me and told me that she had been doing this over 10 years and that I just had to call the Cloud. I had to ask again for someone to help me. That's when Leslie walked by and said she would come help. Leslie figured out that we were using my son's iPad cloud id and not the phone one. Leslie took the time to get it all figured out and properly transferred.

Walked in to take a look at the new offering of phones and all they had was Apple and Samsung? When…read moredid retail stores stop carrying more than 2 manufacturers? The store looked bare and I was looking around to see if it was an Authorized Dealer and unfortunately it was not. AT&T has to do a better job of making their stores have more appeal.

They have amazing service and helped me very well with my issue 10/10. They even helped me with a…read moresmall fix on my headphones free of charge

I brought my phone in for a battery replacement on Tuesday, June 2. During the repair, the back of…read moremy phone was damaged, and I have now been without a properly functioning phone for several days while waiting for it to be fixed. When I called on June 5 to check on the status, I was told the replacement part would arrive and be installed on June 6. However, when I called again today, June 6, I was informed that I would have to wait until Monday because only the manager is able to scan and process incoming packages. What has made this experience even more frustrating is that while I was explaining my concerns over the phone, the employee I spoke with chuckled during the conversation. Whether intentional or not, it came across as dismissive and unprofessional given the situation. I have used this location in the past because it is convenient and I have generally trusted their service. However, this experience has left me questioning that decision. Had I known my phone would be damaged during the repair and that the resolution would take nearly a week, I likely would have chosen another repair provider, even if it cost more. What should have been a relatively quick repair has instead become a lengthy and frustrating process.