BEWARE of this business. They fixed my initial problem but I strongly beleive they also intentionally install a virus with the hope that you will pay him to fix the new virus related issues. I cannot prove this however I beleive it strongly based on my knowledge of computers and software.
I am extremely computer savvy, especially on the software side. I develop software for a living. Also, I typically install my own harddrives and RAM. I have built PC's in the past.
I have a 1 years old laptop that has a few missing keyboard keys. I installed Windows 7 on a few days before and had this laptop running like a champion. It was exteremly fast and efficient.
I have never replaced a keyboard on a laptop and needed a keyboard replacement done quickly so I stopped in this store for help. When he said $35 I said okay. He finished the job in 20 minutes.
I could see him perform the work from where I was standing behind the counter and while I was not staring at him and was browsing the web on my phone, he politely asked me to step away from the counter. I did move to the window.
Approx 10 minutes later he came and said your computer needs to be "optimized because it is running slow". I looked at my PC and saw an hour glass for everything I wanted to do even to just open Windows Explorer. He said he could look into it also however I would have to leave the PC with him.
I told him this is not in character with this PC.
I ended up leaving with my laptop and upon getting home I discovered that my laptop would now hang for the simplest task.
I re-installed Windows and the necessary drivers and now have my PC back to the state it was at before.
It is my belief that they intentionally installed a virus on my PC that caused severe issues in performance. I beleive that he did this when he told me to step away from the counter and to not watch him.
I would recommend you do not go to this business.
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