PCS is a great company to work with. They've been our IT vendor for 10 years and through countless…read moreupgrades and updates. Recently we were having major issues with our email not working, and after spending hours trying to fix it ourselves, called up PCS. Their tech did an incredible amount of troubleshooting to track down that the issue was due to a 3rd party piece of software we had installed, and helped us fix the problem we would never have found on our own. He also went the extra steps of recommending some updates we should have on our server and taking care of these at the same time. Great service and they'll keep us coming back - I don't hesitate to recommend them to anyone else that needs any IT help.

Our family's six year old DELL desk tower, using Windows 11, kept closing down spontaneously and…read moreintermittently - and then more frequently in recent days. We ran several diagnostic tests and they all pointed to a FAILING HARD DRIVE. We found Computerzone USA on YELP and called and was told by the owner Sultan Shariff to come in anytime for a hard drive replacement - for which he quoted a price. Upon pick up we noticed several files missing and most other files, pictures, and on-screen icons all jumbled - nor could we open our voluminous MS Outlook. Yikes - so much stress! Best I could tell, he tried to install some upgraded software that caused that problem. He quickly volunteered to fix it upon returning the computer next day and to mirror the EXACT INSTALLATION we had previously. His second try worked flawlessly, everything worked EXACTLY AS BEFORE, no more jumbled or missing files ... all resulting in this MOST HAPPY CUSTOMER. Mr. Shariff comes across as most experienced and professional and is very customer-oriented - altogether a pleasure to deal with. CB

Great Customer experience despite not updated website. Friendly owner with great new and used…read moreproducts. Would come again

First visit and pretty impressed…read more Building a new machine and needed a couple SATA cables. Where do you go in Uptown on a Saturday afternoon to get those? Target sure doesn't carry them. Decided "Eh, why not?" and walked in to give it a shot. Within a couple minutes I was walking out with a couple reasonably priced cables. I realize it's not a standard use case, but if you find yourself in a similar pinch, definitely worth checking out.

They have good prices for using a comp but they need to actually CLEAN!!! CLEAN the keyboards,…read moremonitors, desks and mouses! There is a dead fly on one of the window sills that has been there for months!

This is a prime example of how choosing the local shop instead of the chain store is the wisest…read moremove you could make. I had four computers that needed to be repaired (at work, don't worry, I'm not running some crazy tech operation at my house). Quotes from the Best Buy geek squad were astronomical and other area computer repair shops I called refused to even come on-site for services - and there was no way I was dragging four computers anywhere. Fortunately, for me, I found North Shore PC. Doug and Laura (the owners) were phenomenal. They were professional, friendly, reliable and knowledgeable. Doug got all our computers up to snuff, and went above and beyond the call of duty, even donating some used parts so the whole project could remain within our budget (we're a non-profit business). It was a pleasure being able to deal with a local business, they were always in touch to answer any follow-up questions and were willing to even pop on by to do minor tweaks. They were patient and honest, advising me what was worth repairing and what would be better to replace. BOTTOM LINE: You can't go wrong with this local business. I can't recommend them enough!

They are amazing!! We have been clients for years and couldn't be more pleased. Doug is…read moreknowledgeable, helpful, patient and super reliable. Do yourself a favor and give your business to them!!

I had a couple of keys on my laptop keyboard that had come off, so I bought a replacement keyboard…read moreand tried to install it myself. I then found out that the keyboard is riveted to the palm rest, and it's a big hassle to remove them and then try to put it back together, so it's best to buy the keyboard/palm rest assembly. I realized this is probably beyond my ability level, so I called QCP. I was told that no, that's not how it works, and I can just bring in the keyboard and it'll be repaired. After a few hours, I got a call saying that the keyboard/palm rest needs to be ordered together, just like I originally mentioned. Ok - fine. So QCP ordered the part, and it came in - in the wrong color - a weird purple color with black keys on my gray laptop. I ok'ed it, because I just need my laptop to function, so I'll tolerate it looking like a ghetto green sedan with a white door. Hours after dropping it off a second time, I get a call - it's done...but oh, by the way, the old keyboard was backlit, and this one isn't...and it'll cost you 150% of the original agreed upon cost. I told him I really wanted it to be backlit, and he replied that I should just try it and see if it works. Well, yeah, it works, but it's not backlit, which was one of the main reasons I selected THIS laptop. So now I've paid 150% of the price, got a ghetto looking laptop, and to top it off, the touchpad doesn't work properly any more, and there is a 1-2mm gap in the front of my laptop where the bottom and top meet. Awesome. I just paid $160 to make it worse than it was to begin with.

Nobody knows more about computers for home and business as Jim Hader at Quality Computer Partners…read more He has helped me several times with my personal and business computers. Give him a call.

They will replace your components with far poorer grade; memory, speed, etc, unless you…read morespecifically intervene - ie, you have to be savvy enough to go here to watch out for cheats. And by then, you may as well do it yourself. They replaced my 500G 64 bit hard drive with a 250G 32bit. Too stressed to realize I remembered correctly, and that they swapped in a lower grade unit.

The power supply blew on my computer. I took it to Best Buy and they said that they would not…read moretouch the computer unless I paid for a complete check of all of the hardware for $80 and then if it turned out I was right a new power supply was $30 and installation was $50, and it would take 4 days. I decided to try my luck with these guys. The had the right power supply in stock. They charged $50 for the power supply and $20 for the install. They did it on the spot and even vacuumed the computer while they were working on it and did not charge for that. I will definitely be back when I need parts or service. Yes, I probably could have gotten the power supply for less than $50 if I went to Tiger Direct or some other online place, but I did not want to be without a computer for several days and even though their price for the power supply was high their price to install it was so low that they still beat Best Buy on just the power supply bit. A very good deal. Friendly guys and a local small business. They are now across the street though.

Oh boy... if you only knew... Larry never once called me and kept me hanging for 2 months with a…read morebag of lies. He is not qualified, plain and simple. I posted a screen shot of an infection I still had, after he returned my computer on my fb.com page. A friend of a friend contacted me about the issue. He had my computer for 24 hours and replaced no hardware. He performed 3 scans and did multiple software updates. My laptop is performing better than ever! Larry is all washed up and has lost a lot of business. My folks and their neighbors used to use him. One lady has been waiting 2 months for him to come out and reconnect her computer in her new condo. Never a follow up and stopped returning her calls. Larry's childish text responses are below, after I asked for the $45 he falsely charged me. He offered and agreed to give me a full refund. He is nothing like you describe him Rita. Here is Larry's copied text responses to me... "IT'S RETARDS LIKE YOU THAT GIVE GOOD PEOPLE BAD NAMES. YOU MUST BE ADOPTED BECAUSE YOUR PARENTS ARE GOOD PEOPLE. NO WONDER YOU HAVE A DIFFERENT SIR NAME, EVEN THEY DON'T WANT TO BE ASSOCIATED WITH YOU, LOSER!" He's referring to my step-father, so yeah, I have a different sir name. Here is more of Larry's text... "READ MY LIPS ASS WIPE! GO F**K YOURSELF!" He's not even aware he has this yelp page, which I created for his business. Larry doesn't do social media... Larry's text "I Don't have a yelp page you moronic and yes I know everything about you!" He's a real professional... Semper Fi?

I've been using Larry at Maplebrook for 5+ years now. He's incredibly helpful every time I have a…read morecomputer crisis. He even worked on my laptop late into the night right before he was going to leave for a vacation. His prices are very fair and he's an honest, ethical man. He even lent me a laptop for free the last time he worked on mine so my business wouldn't experience any interruptions. He never looks down on me even if I ask dumb questions and takes the time to explain things to me in plain English. He's one of the good guys!

Ok, after a lengthy delay all is well with the world (and my computer). Though they say patience is…read morea virtue I definitely let the uniqueness of my problem affect my patience. Brock Computer persisted until they got it right and I learned a lesson in humility. I hereby change my review back to 5 stars. Thanks guys.

I had a sudden issue with audio distortion - in the middle of about a thousand deadlines,…read morenaturally. As a result of Carl's initial diagnosis over the phone, I was able to solve my own problem in about 30 seconds (that never would've occurred to me otherwise). Crisis averted! BCS gets my business should I have any more laptop problems (knock wood).