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    Quality Computer Partners

    3.7 (3 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Quality Computer Partners

    Desktop computer body repair

    Laptop body repair

    Mobile phone body repair

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    Apple Deer Park

    Apple Deer Park

    2.7
    (248 reviews)
    $$$

    I dropped my phone and damaged my camera, so I made an online appointment at the Apple Store to get…read moreit fixed. Here are my thots: -Very easy to see what time slots are available and make appointment. -When I arrived, I looked around and there were no lines or signs, just a ton of people milling around. It took me 5 minutes to figure out how to register. -They told me to go sit at a table and someone would come by and help me. I began to wonder when I watched others walk in and immediately get help. -But, lo and behold, about 30 seconds before my appointment was scheduled to begin, an associate came over to help me. -She was energetic, friendly, well prepared, and knowledgeable! Jazmyne knew my name and the problem with my phone. -She took one look at it and said, "Your camera might not be broken!" She came back 10 minutes later with the broken lens cover and told me where I could get a replacement. -As I was waiting for my appointment to begin another associate was teaching a class on Apple Intelligence--very helpful! Highly recommended!!

    I was here to pick up a Magic Keyboard folio for my new iPad. Since the Northbrook Apple Store…read moreclosed, this was the reasonably closest location for me. I paid online and decided to pick it up in Deer Park. It was a bit of a surprise, then, that the wifi was down when we got to the store. So basically the big screen in the store went blank, and we had to cool our heels until it came back on again. Even though my item was already paid for, and I could show my receipt, we had to wait. Amazing, isn't it, the extent to which we are dependent on technology? We only waited about 10 minutes until the wifi came back, and the staff couldn't be more apologetic and helpful. We were all in the same situation. Still, very nice staff and I would come back for more Apple merch.

    Best Buy Arlington Heights

    Best Buy Arlington Heights

    2.3
    (117 reviews)
    $$

    What an experience…read more First off, I will be upfront and honest. We bought an open-box item from Best Buy. It was listed as Excellent Condition, and it was an 85-inch Roku TV, which is basically less of a television and more of a drive-in movie screen for your living room. When we got to the store, things started off beautifully chaotic. The sales associate scanned everything, checked us out, and then somehow gave us the wrong TV to load into our car. Thankfully, the mistake was noticed before we drove off with someone else's giant wall-sized entertainment portal. Another representative stepped in, helped bring the correct TV out, and even helped us load it into the vehicle, which I did appreciate. Now here is where the circus music starts playing. Because this was an open-box item, the entire TV was wrapped up in bubble wrap like it was being prepared for launch into outer space. The listing said all parts and accessories were included. The label on the TV said all parts and accessories were included. Let me say that again for the people in the back, all parts and accessories were included. So, naturally, we trusted that statement like fools in a Best Buy fairy tale. Since the TV was wrapped for protection and we still had to move it, we did not unwrap the entire 85-inch beast in the parking lot to conduct a full forensic investigation. We got it home, unwrapped it, admired the glorious size of it, and then realized something very important was missing. The Roku remote. Yes, the remote. The tiny little plastic magic wand required to operate the giant glowing rectangle we had just transported across state lines, emotionally speaking. Now, if this had been our local Best Buy, no big deal. We would have driven back, grabbed the remote, and moved on with our lives. But this was not our local Best Buy. We drove an hour and 45 minutes to pick this TV up. There is absolutely no universe where it makes sense to spend $25 in gas, lose half a day, and possibly need emotional counseling just to retrieve a remote that costs about $7. You can literally get two of them on Amazon for under ten bucks. So we called Best Buy immediately after realizing the remote was missing. The customer service representative told us we could go to any Best Buy location, pick up the Roku remote, and they would give it to us for free. Great. Problem solved, right? Wrong. The next morning, we went to our local Best Buy, which is about a mile away. They refused to give us the inexpensive Roku remote. Apparently, the $7 remote was being guarded like the Declaration of Independence. So we did the next logical thing and called the store where we bought the TV. That is when we discovered another fun Best Buy feature, you cannot actually call the store. You call what feels like a customer service maze designed by someone who hates both customers and service. We spent about 45 minutes on the phone. We asked for a supervisor. We were refused. Then we finally got a supervisor. Every single person said the same thing: there was nothing they could do because it was an open-box item. That would make sense if the item had been listed as "open box, maybe includes parts, maybe does not, good luck, bring your own remote and a priest." But that is not what it said. It said all parts and accessories were included. It said it online. It said it on the label. It said it clearly on the bubble-wrapped TV. Yet somehow, the responsibility for the missing remote became ours, because apparently "included" now means "included in spirit." So now we have an 85-inch Roku TV with no Roku remote, and Best Buy's solution is for us to drive an hour and 45 minutes back to the original store to retrieve a $7 remote. Needless to say, that is not happening. I ordered the remote on Amazon for $9.74, and it is being delivered the same day, because apparently Amazon understands the complicated business model of "customer needs thing, send thing." Today, Amazon wins customer service. Best Buy loses on every account. That is sad, because I have shopped at Best Buy many times. I have a Best Buy credit card. I actually like some of the perks. But perks do not matter much when customer service turns into a scavenger hunt for a remote control. So here is my advice: when Best Buy says an open-box item includes all parts and accessories, bring a magnifying glass, a checklist, a legal team, and maybe your own remote just in case. Because apparently "all accessories included" does not always mean all accessories are included. Have yourselves a fine and beautiful day, and I hope this review helps you decide whether you want to support Best Buy or let Amazon deliver the remote before Best Buy finishes transferring your call.

    We came here specifically to bring my Mother to the Geek Squad with her printer, which is too heavy…read morefor her to carry. My kind husband was happy to do it. I do not recommend Geek Squad. They used to come to her house, but now they charge $55 per trip. You need to make an appointment for the Geek Squad services that you are charged for annually. There are only two people working the counter, and for us, they ran over half an hour behind. They do not provide enough seating for everyone waiting, and there are a lot of elderly people who have come, with their computers, printers, etc. For assistance. As far as merchandise, nothing impressive selection-wise or price-wise compared to shopping online. There are more people working Security up front than offering help on the sales floor.

    Quality Computer Partners - itservices - Updated August 2026

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