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    Hytech Computers

    5.0 (1 review)
    Open 9:00 am - 8:00 pm

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    15 years ago

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    Micro Center

    Micro Center

    (225 reviews)

    $$

    Every single interaction I've had with Micro Center in the past 20+ years has been nothing short of…read moreexcellent! I'm going out of my way this moment to write this review after just receiving an email update from Micro Center about an order I placed last night on 12/15/25 for an i5-14600K. Well... a problem arose with the order, and I don't want to say how Micro Center compensated me with their error, and put them in a position to do this for everyone... so I will just extend Micro Center an immense amount of sincere gratitude, and recommend everyone go out of their way to become a regular customer at Micro Center in Westmont, IL, instead of buying computer parts online... because believe me... being a long standing customer at this store will certainly pay off one day. Plus... all of us computer enthusiasts need to keep the last remaining true computer retail store in business...

    Needed ethernet cables and a few splitters for a camera system. I walk in here, and they only had…read morecertain lengths of cable, none of which would fit my needs. So I start looking around for someone to help me. 5 min passed and not one employee was available to help. Not one. So I decided I'll go find the splitters in the meantime, found one that I needed but other one was evading me. This time I go around the store looking for someone to help me out. Finally gave up and asked an employee to help me out after they finished with their current customer. The kid wasnt even looking in my direction just nodded his head. I had every single item i needed in my Amazon cart, but I still chose to drive here to give them my business. A few minutes of waiting, I just put back whatever I picked up and left. Ordered it on Amazon instead right there in the store. Employees here don't want to help, you can walk miles in that store before anyone will even bat an eye. I don't recommend this place at all. Far from what it used to be.

    Apple Oakbrook - 1:45 mins for an appointment

    Apple Oakbrook

    (344 reviews)

    $$$

    Joel was an absolute pleasure. He was extremely helpful and patient. My father didn't know any of…read morehis passcodes or how to get into his new iPad and Joel was kind and patient with us. We left with the iPad completely set up and all data transferred to the new iPad. He smiled the whole time. A man who loves his job. He is a keeper. Beth Cook

    Formal Complaint Regarding Employee Misconduct at Apple Oak Brook Mall…read more I am submitting this formal complaint regarding the conduct of Heather L. Bryson, an employee at the Apple Store - Oak Brook Mall, during my visit on February 24, 2026. I have been an Apple customer for nine years, and I have never experienced treatment of this nature at any Apple location. Summary of Incident I approached the store with a simple question regarding my AirPods case: whether the case could be repaired or replaced, as the pods themselves still function. Heather initially responded that Apple "can't do anything" and suggested I contact a third‑party repair service. When I asked for clarification on why a corporate Apple Store could not provide repair options or guidance, Heather became visibly upset. She refused to provide: * Her name * A business card * Contact information for store management * Information for Apple Corporate * Access to a technician who could explain repair or mail‑in options Her refusal escalated into outright hostility. When I attempted to calmly escalate my concern to a manager, she repeatedly told me to leave the store instead of providing the requested information. Escalation and Physical Contact During this exchange, an unidentified male wearing a hoodie and hat -- who did not appear to be an Apple employee -- aggressively bumped his chest into me and attempted to physically remove me from the store. Only afterward did another employee inform me that this individual was "security." His behavior was unprofessional, aggressive, and completely disproportionate to the situation. I informed staff that I would wait for police to arrive so the situation could be documented. Despite this, Heather continued yelling "Leave" and prevented another employee from assisting me or even hearing my concerns. She then called the police -- not mall security -- simply because I requested escalation to management and corporate. Concerns of Discrimination I believe Heather's behavior was discriminatory. I made it clear I was willing to leave once she provided the appropriate corporate or managerial contact information. Instead, she escalated the situation, involved police unnecessarily, and contributed to me being banned from the mall and arrested -- all over a request for clarity on an AirPods case repair. Her conduct was unprofessional, hostile, and inconsistent with Apple's customer service standards. With a respectful approach, this interaction could have resulted in a sale, as I was open to purchasing a new pair of AirPods if repair was not possible. Documentation I have obtained the FOIA records for the entire incident, including police documentation. I intend to make my experience public and pursue any appropriate legal action regarding discrimination, negligence, and the mishandling of a long‑standing Apple customer. Requested Action I am requesting the following: * A formal review of Heather L. Bryson's conduct * Clarification on Apple's policies regarding customer escalation and repair inquiries * Contact from Apple Corporate or Executive Relations * Confirmation of whether the security individual involved was contracted by Apple and whether his conduct aligns with Apple's standards This experience was unacceptable and deeply concerning. I am asking for Apple to address this matter promptly and professionally.

    Hytech Computers - computers - Updated May 2026

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