They are ripoff artists! How would you like a $330 retail markup for a $20 dollar part? Don't be a sucker...

I highly recommend Apex Air for any of your HVAC needs. I had them provide 2 large high efficient heat pumps when I remodeled. They have serviced the equipment and when I had a service call they were very professional and prompt. I want to give a special thank you to Ricardo for being super nice and knowledgeable. He was a pleasure to have working on our equipment. I feel we got a great value for the work we had completed. I will call them every time I have an issue with anything HVAC related in my homes. read more

We had a new furnace, air conditioning unit and thermostat installed by APEX AIR, on 1/8/2025. I'm so very impressed with their company and I would recommend them highly! Very professional: great communication (a plus), excellent products and knowledgeable installers who went above and beyond to ensure that we were comfortable and happy with their service. They explained the new technology in detail and even returned to explain the process again, when we were unsure. THANK YOU SO MUCH, especially to Brandon, Crissy, Bob and Seth. Well done!! I would give you 10 stars, if I could!! read more

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I just wanted to soften a bad review I had given to Apex Air, LLC in Vancouver. As a result of my complaint, they refunded me for my last maintenance call. That was very nice of them, and they did not have to do that, so I cannot accuse them of bad business practices after all. I did end up finding a different company to use, but just wanted to clarify. read more

Apex air installed my 2020 new home's Honeywell thermostat system. But this system unable to connect my home Wi-Fi or App over my phone. The manual showed I need to press temperature for 5 seconds to set up. But it is not work. No matter how long I press. I google and YouTube to find helps. But not success. I called apex air. They ask me to pay $140 for their technician to come troubleshoot. And no one can help over the phone. read more

Apex Air - Heating & Air Conditioning/HVAC Near Me - Vancouver, Washington

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Bad business practices, company does not disclose all min fees up front and admitted it's not in their policy to do so. Do not trust them.

I needed all the air ducts replaced under my house. I had 3 quotes from other companies before James Hudson from Apex air came out. The other 3 companies all went under my house to see what needed to be done. James Hudson did NOT go under my house. The very highest quote from for the 3 companies was $4,000, but Apex Air wanted over $8,000 for the job! I don't know if he saw I was an older woman, and thought I wouldn't know any better, but that is definitely not the case. Stay away from this company! read more

After shopping around, Apex was the most competitive offer for installing a heat pump and I am thrilled we chose them! We have an older house so Apex had to install ducts--they did a comprehensive evaluation and worked with us on where to place the ducts/vents while explaining how it would all work. Since our house took some extra customization to make the heat pump work the project took a few days; the Apex team was incredibly friendly, polite, and respectful of our space. They found an error that our previous electricians had made and contracted with their recommended electrician to remedy it at a very affordable price. When there was one tiny issue in an initial inspection, Apex came by within the hour to fix it. The whole crew was a pleasure to host at our house for half a week and the work is superb! Every inspection has been passed with flying colors and while temperatures are wilding out outside we are cool as a cucumber indoors. Robert, David, Tony, and the administrative staff were all amazing to work with--thank you Apex! read more

Amazing company. Efficient and honest. They serviced my AC and came back this Fall to service my heater. Service person went above and beyond with getting everything in good working order. I just lost my spouse and the person came back same day and gave me a gift basket and offered me the companies condolences and one year free maintenance. I was so blown away and blessed at this hard time! Thank you APEX!!! read more

Called them for a furnace that stopped working on a Saturday. Told us there was a $300 trip fee but did not tell us that didn't include any time, was $465 an hour and a one hour minimum. So really it is over $800 to come out, so deceptive. Tech was really nice and made a mistake by not explaining that before coming out or before service and even said that they did. However the owner refused to work with us at all. Tried to be reasonable as we agreed to the trip, but asked to work with the hourly charge as no one told us before coming out. 40min of techs time for $815. Avoid them at all costs. read more

We are very satisfied with the work done by Apex Air. We can't be more happy with the outcome of the installation of our new HVAC A/C ..... Brandon was very knowledgeable, he explained the details ... work with us all the way trough from start to finish.... Also we want to thank Miguel and Caleb for the job well done!!!!! read more

We called Apex because our heat pump was not working. Scheduling the appointment was easy and we received service two days later. The problem was in the installation of the nest thermostat, which was my fault. Was up and running in an hour. The following day we had another system failure, lost power to our furnace. This was completely unrelated to the original issue. Apex came back out within two hours and found a low-voltage wire had a nick in the sheathing, and shorted out a fuse in the furnace. The problem was in the furnace, and not the thermostat which was worked on the day prior. The problem was coincidental, but Apex did not charge us for the return visit. Beyond not being charge, I appreciate the timeliness of service, the two hour window they say which they will arrive. And I also received a text message when the technician was on his way. This made it incredibly easy to be prepared for their arrival and still go on with my life. read more

Awful warranty service, its been nearly two weeks and five visits and Apex has still not fixed our AC. I definitely don't recommend them, even this afternoon I was promised a call back - waited an hour. and then found their office was closed. In the meantime, we are stuck in a super heated house...new construction last year, should not be failing this quickly. I would advise finding some real professionals who know what they are doing, it has been a nightmare working with these folks. read more

I called Apex to replace my whole entire furnace and install a new split unit. The home that I recently bought need a total replacement of the whole system. Brandon was my sales rep, he was very informative and patient all along the process. Apex also gave me the most competitive (lowest) price, compared to other companies, so I decided to go with them. Bob, the field manager, was excellent, super meticulous and was in charge during the whole entire process. There were 4 men arriving on the day of the project, Davis, Miguel, and crew, was excellent! They arrive early and get to work immediately without lunch break. When there was a hiccup due to electrician schedule, Brandon owned the mistake and work on it immediately after hours. Davies, one of the crew,came back on the 2nd day and work through the evening after hours to make sure that I have heat. The men l were very polite, they did everything I asked them, and clean up everything after. I highly recommend them. I would give them 10 s if I could. read more

The only pro to my experience with this company is that my house is mostly cool - less the rooms on the end, of which I'm told they can do nothing about. The 1-2 day job ended up taking 4 days, on the 'last day' we were told they were sending out a senior tech to get everything straightened out and a guy who let me know he'd been working for the company for only a couple of weeks let me know he'd forgotten his saw, but not to worry as the office was going to get someone out to complete it later that day.... The next day someone came out. Finally - the job is done. Now to pay... 2 weeks later and the funds still haven't left my account, because they haven't made it to the bank yet. At this point I want that money gone so I never have to deal with them again. read more

We built our house 4 years ago and bought an A/C unit from Apex Air. Our blower motor went out recently so we called Apex to see if it was still under warranty. We scheduled an appointment to have our A/C unit fixed. A few days before the technician was due to come out I called the office and asked if they could make sure the truck had a new motor in the truck. I was told that the technician would still need to come out to inspect our unit. After the inspection we were told that we needed an new blower and it might take a week or two to get it ordered. The following day I was called and they let me know they had the part to fix our A/C unit. They came out today and replaced the blower in under 1.5 hours and charged us a flat fee of $535. All totaled we were charged $129 first visit fee plus $535 for 1.5 hours of labor to install a warranty part that we bought from their company. $664.00 to replace a WARRANTY item!!! When we called to try to get a reduced price they told us NO! We live in a new subdivision that 90% of the homes bought their A/C from Apex Air. I will be leaving a very negative review in our Facebook group to let everyone know how we feel. read more

I can't say enough great things about Ricardo. His knowledge and professionalism are the BEST I have ever encountered. Apex is awesome and he is superb! read more

Another update! This time it was our furnace. It was old and tired and decided to break. The tech came out within hours of calling them just like before and diagnosed the issue. It was a costly issue so he mentioned we might consider replacing the unit. The salesman came right out and gave us a proposal to put a new unit in. He was very thorough making sure he accounted for our small attic access and still getting us a unit that would heat our house adequately. He explained everything so that I could make an educated decision on what furnace to go with and in about 15 minutes I had a proposal in hand - he has a mobile office with a printer and everything so there is no waiting to get a price! Once we gave them the go ahead they were on top of it and ready to install it the very next day. Installation was a breeze and other than a new furnace in the attic there was no evidence of them being in my house. They cleaned up after themselves and left the area of the attic access (my son's walk in closet) cleaner than when they arrived. read more

Brandon came out and gave us a estimate he was very clear and well educated on our system! Today was installation day and the timing couldn't be any better before the heat wave! Mathew and Kegan arrived right on time as scheduled. They worked hard and efficiently to get us up and rolling, and in record time I would say. We are super impressed with Apex and the professionalism! We will be recommending to our neighbors, friends and family! read more

I would give a zero star review if I could. First, they didn't reinstall the guy wires to support the exhaust stack and had to be called out to finish that, Second, they installed flexible metal conduit (FMC) to go from the wall to the furnace in the living room, instead of fishing the wall behind the furnace like the one they were replacing, and when I called them on it, they said that it was up to code, even though the National electric code says that FMC can not be installed "where subject to physical damage" And third, the roof now leaks where they installed the new exhaust stack and they want $160.00 to come out and look at it, No thanks, I'll call a roofer. read more

Had Miguel and David assist us with setting up the A/C unit for our home. Clean and fast install, mess free and great communication. I Recommend apex. read more

We moved into our house coming up on three years ago. It's a single owner home built in 1964. The furnace is from the 70's and the A/C from the early 90's. We knew we were going to need to replace the A/C unit so I asked a few trusted friends who they had used and Apex came up a couple of times. About five months ago, I sent an online request for an appointment......nothing back. A few months later, a second request. No response. I asked my friends....are you SURE I should give them another chance. YES!! This time I called.....and I'm glad I did. They were able to come out in two days....looked things over....gave us two estimates...one for the A/C and another for a complete overhaul........we got a second quote from another company and called Apex to get on their schedule. They were able to get us in the following week. The crew had a nasty job of getting the old furnace out from under the house, but they completed all the work on schedule and on budget. They were respectful, kind and courteous. we've been telling all our neighbors about them. read more

When my daughter and son-in-law had to replace their Apollo Hydro Heat Systems they called Apex. They were impressed with the work they did so I asked them to look at my 26 year old Apollo systems to see what it would take to replace them. I had already had one water pipe to the furnace burst. However I was concerned about connecting the ductwork to make one furnace without too much remodeling. Anson found a solution that took up little space. Richard and Joe were professional yet friendly and open to questions throughout the installation. They also made adjustments that would help me use the furnace and air efficiently. I highly recommend this company. read more

A+ service! Fast, honest, dependable and knowledgeable. Called to get furnace repaired, expecting a hefty price tag. The tech Anson came and showed me what was going on and repaired it fast and to price was very affordable. I recommend APEX for what ever service you need with your ac or heat. read more

Needed serviced on AC - called Apex Air. They sent Bob out same day - now works perfect. Very dependable, affordable and Bob was terrific.

HOMEOWNER BEWARE. I had Apex come out to my home to diagnose and hopefully get my AC unit running properly for summer. The tech came out and charged me roughly $600 and said "good to go". This was June 21st However my AC still wasn't working. I called apex back within the next few days to see what we could do to resolve this and the gal on the phone tried to sell me the same service I got sold when they came out the first time. I said "I already paid for that and nothing seems to have changed, I want what I originally paid for." She offered no solution. I even asked to have a manager or owner reach out to me so we could reach a resolution. She told me that no managers or owners would be reaching out to me and my only option was to get on the schedule for the same service that had not worked for me prior. So I reached out to another contractor who told me the Apex tech had not performed said service and my unit would very obviously need to be replaced and that I had very obviously been ripped off because I didn't know any better. Pretty unfortunate first experience with a contractor as a new homeowner. All I can say is beware of this company cause it's put me out a lot of time, money and through a very hot uncomfortable summer in my home. read more

Apex Air came out and installed a new forced air heater for us. Our old one was 22 years old, time for an upgrade. I cannot say enough wonderful things about this experience. They came out and looked at our old unit, took measurements and serial numbers. Within 2 days they came back out with a complete new unit. They installed it in a timely manner, (they even vacuumed and cleaned up good as new.). The guys were very efficient, and respectful. They each knew their jobs and 1,2,3 it was in and running. A wonderful new quiet, efficient unit. I will gladly use Apex Air conditioning for all of my heating and air conditioning needs. read more

Very happy with Apex air! My A/C went out on a 100 degree day. I called them first thing in the morning and were able to come out that afternoon. Because of the weather, technician Jimmy was swamped and running late. The office was very good at keeping in contact with me about his changing arrival time. Jimmy came out and immediately diagnosed and fixed the problem. He also hosed the unit off to make it run better. He was very friendly and explained everything.This company is reliable and nice to work with! So refreshing! read more

Recently had APEX replace our 25 year old system and covert our home to gas. I wish I could say it has been a good experience but it hasn't! We waited 5+ weeks for the install because of their "Busy Season". The subs they selected to do the gas piping and electrical did poor work leaving our home damaged. We have been waiting almost 6 weeks for APEX to finish fixing the damage to our home. They owe us a refund for a damaged unit that we still haven't seen. Common answer is "Let me check on it". I wouldn't recommend APEX based on the experience we have had, very sad that there is no pride in their work! read more

Our tech was exceptionally courteous, researched if there was a less expensive part, installed the part, and invited us to call his cell number if we had any problems. One feature on our furnace did not engage after the fix and he came back the next day, knowing exactly what wiring change to make. Very satisfied. read more