so I have a furnace that just cold air. I called the number on the furnace company came said I need a new motherboard care of that for me cost of $1000 plus $100 service call. Well, I didn't have that kind of money at the time so I found one online for $230 and installed it myself just to be back at Ground Zero where I started from still blowing cold air same code reading on motherboard had a friend of a friend come out he couldn't figure it out so after trying a couple other things, I finally called the heat guy and so glad i did !!!! Drew the technician came out for $150 service call listen to what I've already gone through and had done and he knew things just weren't adding up .Well he found the bad limit switch that the other two technicians could not and had my heat back on that day he also took the motherboard that I was told was bad and re installed it and wouldn't you know there was nothing wrong with it. The first technician was me over $1000 for something that wasn't broken. And didn't charge me anything extra other than the $150 service charge. These guys are awesome. These guys are honest these guys know their stuff If you call anyone other than the heat guy, you're making a big mistake read more

This is a great company. They are experts at HVAC from my experience and provide EXCELLENT customer service. Highly trustworthy! On time, honest, polite, personable, good guys. I felt they went out of their way to provide their best in customer service to me personally. Brandon is a great guy who feels like a friend. And Andrew and his coworker did a great job analysing and problem solving my split mini issues. Also they charge very reasonably. Like I said... Great Company! read more

Andrew was wonderful! He was on time, courteous, and worked quickly. It's not just on their business card, they mean it when they say "old fashioned service". We will certainly use them again. read more

My furnace stopped working and I called Heat Guys. They came out within a couple of days and diagnosed the problem, ordered the part which came in quickly and they were right back and now I am sitting in my 114 year old house, warm as toast!!! The two men, Andrew and Ryan, were very professional, courteous and highly skilled. They let me know what was happening at every step and when they would be arriving and what they found. I Highly Recommend this company and the people who are working so hard for them! It is getting colder and I cannot imagine better service and at such a busy time of year! read more

Ben came and put an entire new system in for us this last week. He was very professional and made sure we understood the ins and outs of our new system. The install went much faster than we expected and was done exceptionally well. We appreciate the high quality product and the excellent customer service. We would recommend Ben and Heat Guy to all of our friends. read more

Best in the business regardless of what anyone else has said if u need the job done they will get it done. They have worked on many of my houses and businesses without a doubt they will knock it out. some people may not have the patience when there stuff goes out. But when I call the heat guys they always deliver! Keep up the good work we all appreciate it. read more

I had them come out and charge my system. The person that did the charging seemed knowledgeable and did an ok job. I then recommended them to my neighbor who wanted an air conditioner installed in her furnace. They come out last Sept and put in the air conditioner. The layout was not as professional as it could have been. The air conditioning unit placement was not worked out with the electrician that they had, who put in the switch box so the line set sticks out more than it should, making it visually unattractive and in the way more than it should. They also decided that to use a remote thermostat instead of a wired one, but they did not have a remote thermostat. She wanted a wired one. The thermostat has not been put in and it is now April of the next year, 7 months later. The air conditioner does not work without the new thermostat. I sent pictures of the installation and called to see if they would put in a wired thermostat and the receptionist at first stated that it was a standard install and that only a remote thermostat would work. When I told her that I have put in a few systems and that a wired thermostat would work, she stated that she did not really know much about it. She was very rude, and it seems like they have a company policy that the customer is always wrong. The system needs a thermostat for the air conditioner to work. The old thermostat was just for heat. They would need to run a new wire up the wall to install a wired thermostat. This would be more work than a remote with batteries. They did not have a remote thermostat for it 7 months ago but did not put in a wired one that we wanted. I would not use these people again. read more

Heat guy came out to give me a quote. Dustin showed up and was completely professional and honest. We were told by others that I would need to redo the ductwork. He showed me that that wasn't the case at all. He gave me some true heavy duty duct tape and explained how I can fix the problem myself!! Saves me a ton of money!! And if for some reason I do need duct work done in the future I will %100 be using them! Thank you Dustin! read more

Never open after 3:30 even though the door says open until 4:30. There is always a car out front but no one answers the door. Can't get anyone on the phone after 3:30 either. I went in around 1ish one day recently and the door was unlocked but no one was inside. I have been trying buy filters for at least a month. If I could buy them elsewhere I would but unfortunately that isn't a possibility for whatever reason. I can never get a straight answer as to why I can't order them from someone else. read more

Twice I have called this company, once for our AC and once for our furnace. In both cases they came out within a day and in the case of the furnace, the same day following Christmas and made repairs quickly and efficiently. Thumbs up for the Heatguy. read more

So today two repairmen came as scheduled. They called before to give me a lil warning. When I answered the door I immediately recognized both of them from another service call several weeks back. These two are friendly and efficient. I had cool air blowing within minutes. So glad my experience today was a '5' star experience. read more

Absolutely horrible business. This company installed our furnace and air conditioner in our home that was built two years ago. Had issues with our thermostat and simply called them to ask a question and was told that we could not get a call back it would require a service call to have them answer any questions. When speaking to the gal that answered the phone and explaining that not sure that we actually need a service call just simply wanted to ask a question first to validate before having to spend that kind of money out of pocket she still would not take Take information for a callback. This was on a Monday and we were told that the soonest that we would be able to get any answers is by having a service call scheduled for Thursday. Given how rude she was because she wasn't even kind about it, we opted to look for other companies and other reviews. We were lucky enough to find comfort air he was nice enough to give us a call back and answer our questions within a matter of an hour and was able to actually even schedule the service call that we needed the very next day. On top of it there are prices for a service call and installation of a nest thermostat that we opted to go with was half the price of the heatguy. All I can say is that the receptionist gal at the heatguy and the way she handles calls inquiries and their business in general is absolutely horrible. If they plan to stay in business they should strongly consider replacing her and looking at how they handle phone inquiries as that's usually where folks get there first impression. Thanks to her you lost a customer for life and I handed it over to your competition. read more