Tri-Tech installed our HVAC system 18 years ago when our home was built. They have maintained our system ever since. Their techs are polite, professional, and knowledgeable. We would not consider anyone but Tri-Tech to maintain our system. read more

The quality of the work was very professionally done. They were on time and very friendly and nice to work with. The price was reasonable and the work was amazing! Before the hoses were on the house and Trị Tech had the hoses going through the attic. read more

I called Tri Tech to replace my gas fireplace fan motor that seized up. I gave the fireplace model number to get the replacement part and was told they have parts on the truck and may have it. Josh was sent to clean the fireplace, but he did not have the part. He cleaned the firebox and did not remove the fan motor. That cost $239. He said it's a common fireplace and took the model number from it for a replacement fan. It was the same model number we gave before he came out so he could bring a fan with him. He called the next morning with a quote for another $465. for the new fan motor and installation. The man at the office called with the part number and said that it's an odd fireplace (Josh said it was common), he gave the part number and told me the cost for installing the part is $465. - $95 for a return trip, $150 for the fan - part number FP1908 (online it's $74.60.) plus a minimum charge of $200. Because the fan was not brought on the first trip, it will cost and additional $315. It appears their business model is to make two home visits instead of doing the job all at once. read more

Excellent Service, Pricing, and Quality!! I have been well taken care of, and ABSOLUTELY LOVE MY NEW STSTEM!! The technicians are great, especially Tyler! He's done a tremendous job, and takes Customer Service to the next level!! I STRONGLY Recommend Tri-Tech!!! read more

Replace blower in air conditioning. Very quick service, I was concerned about the possibilities of temperatures rising as I have struggles with heat due to COPD issues. Laurett was very considerate of that and she worked me in a very timely manner. I was recommended to Tri Tech by several people who said they are simply the best. I agree. read more

Called for fireplace service. The charge was $239.00 to service and diagnostic. Result was finding a faulty IPI module. They charged me an additional $266.25 flor the IPI module. Total charge was $548.20 after tax. After the technician left I was still stunned by the charge and did some research. You can buy the exact same IPI module from multiple sources for $45.95. When I called to complain they charged me too much, I was expecting them to realize they made a mistake. Instead, they doubledowned on that price claiming that was also for labor. The receipt I have is $266.25 for the part. They are trying to tell me the difference in price is the labor. Folks, this unit requires no tools, no disassembly to replace. It literally takes about 90 SECONDS to unplug the old unit and plug in the new. A child could do it in under 2 minutes. They literally charged me 5 times what that part should cost. IMHO, shameless. I all ready paid them $239.00 for labor. They are double charging for labor. So, the guy was here about 1 hour, some basic math: the total charge was $548.20, minus the $42.95 for tax and minus $45.95 which is what the part is worth, that's a balance of $459.30 for LABOR OF ONE HOUR! This is literally obscene, a brain surgeon might make $459.30 per hour but not a fireplace technician. Responding to Tri Tech Your technician spent about an hour of actual work on my fireplace. If your "GPS" recorded otherwise that statement is as misleading as your other statement, the total time on my fireplace was approximately one hour. The people reading this post will recognize that a service truck parked outside your address is NOT a direct reflection of the actual time working. Regarding your assertion that I got the price for the IPI unit from Amazon, I never said that. What I did say was that I found the unit for $45.95 from multiple sources. You must have found that on Amazon yourself by speculating how I busted you for overcharging. Let's assume (and it's not correct) that the labor was 2 hours. Then you are admitting by your post that you charge over $200 per hour for labor? So, the truth is your charging your customers 5 times what the actual cost is for a replacement IPI and then trying to blame me for posting verified information, I have the receipt, I know how long the technician actually worked on the fireplace because I was here . You are Overcharging your customers for a part and when caught you're blaming it on labor. Never again. read more

Great customer service by Mason @ Tri-Tech $269 to come and fix a gas leak in my fireplace. Very professional, they wear shoe cover, vacuum all the dust and debris, and clean up the gas fireplace. Called them again the next day because I still smell some gas leak. Mason came again and resolve the issue at no additional cost. Can't say enough about his professionalism and just a great guy to talk to. Highly recommended. read more

I bought my furnace from Tri-Tech in 2018 and they have been our go to ever since. They have always been polite and professional. I highly recommend this company and its employees. On a recent call, because my furnace was turning off and back on again every morning during our freezing weather, they squeezed me in to an already overbooked schedule that afternoon. This is the kind of service you can expect from a company that cares. read more

I've been taking advantage of Tri-Tech's package of spring/fall AC/furnace tuneups for years now. Trevor did a speedy, thorough and professional job today. They've done a variety of HVAC things for me and I have never been disappointed. Recommended without hesitation. read more

Way too expensive. I had a furnace fan blower motor problem. I took out the motor and blower assembly and took it to Tri-Heating to have them test and replace the motor. Zach proposed a diagnostic visit because he didn't want me to waste money on a motor if the problem was something else. I agreed, for $250. The technician came out, and said it's the motor within 10 seconds for the $250. The new motor would cost over $800. Not reduced by the $250. Total cost over $1000, $800 plus $250, a reasonable charge is $300-$400. Don't call them, too expensive. read more

Tony was a tech that gave my Mitsubishi system a clean bill of health on the annual checkup.

We had our furnace checked out for the winter and the guys were on time for the appointment, super nice, and respectful of our home. We'll definitely give them a call to check out the AC next spring! read more

Tri-Tech heating installed my Heat & Glo SL-5-IFT, gas fireplace a little over two years ago. We use it often and like it's features. I'm 76 years old but still try to do for myself. The fireplace is vacuumed regularly, the glass is cleaned, and over all it has worked well. Recently I noticed that the blower motor was intermittently making noise. The noise would vary with motor speed so I knew that the motor was probably on its last legs. I called Tri-Tech to discuss my problem. I was told by the service coordinator that the fireplace had a five year parts warranty so not to worry. She told me that a service call without the need for preventative maintenance would cost $169.00 + tax. I figured that that charge would allow me to get a new motor no effort on my part to remove and replace. That sounded perfect. I scheduled the service call. Service technician, Josh, showed up on time and once he looked at the fireplace he stated that a preventative maintenance was NOT required. The fireplace was clean and neat. We discussed the blower motor replacement. Josh went out to his truck. I figured he went to get a new motor. When he came back in he stated; " The blower motor is considered an add on and is only warranted for two years." To replace the motor and installed the new one would cost me $562.00 + tax. I told Josh that was NOT going to happen. He went back to his truck to write up the invoice. I called the Tri-Tech service desk and explained my disappointment and the misinformation I received prior to the service call. She stated that she could understand my frustration. She could not remedy my question and said she would turn it over to Tri-Tech's manager. Josh came back in and presented me an invoice for $169.00 + tax, coming to $183.21. I told him that I was going to speak with Tri-Tech's manager to see if he would give me some consideration for their switching up the information on warranty. I received an email from Zach at Tri-Tech manager. He stated that the service call was already discounted because no preventative maintenance was needed. No further discussion was needed, pay the invoice. I don't go around looking for free stuff. I called Tri-Tech in good faith that they would know their product line and give me correct information. They gave me incorrect information and I paid them their invoice amount. I have worked all my life from age 17. I pay my debts and expect people to do their job. I believe I was treated poorly by Tri-Tech. I believe Tri-Tech dishonored themselves concerning this situation. I won't be using them in the future. A long story but I felt the need to amplify this to inform other potential customers to ask more questions to ensure the validity of the information received. read more

We contacted Tri Tech to check out our gas Rinnai tankless water heater as we were receiving an error code "12". Upon doing some research we were aware Code 12 indicated a flame failure. Trevor came out and was prepared to do regular maintenance on our unit. He cleaned the flame ignitor and then moved on to do the rest of the maintenance. He was unable to remove a screw to get to the burner and I soon realized he did not have metric tools. After quite a few tries, he finally let me know he was going to need to go to the hardware store to buy metric tools (and he wasn't going to charge me for the time he was gone to the store). He left for the store, came back and again attempted to remove the screw. He was using quite a lot of force to try to get the screw out and informed me it was stripped - which it was not before he began. After attempting to remove the screw for more than 20 minutes, he started putting things back together to see if the cleaning of the flame ignitor had corrected the code we were receiving. He put everything back together and we tested it (running hot water) and the issue had resolved. He's a nice young man, however he was not trained specifically on Rinnai water heaters, only with OTJ training for a few weeks and the fact that he didn't know he would need metric tools to work on the unit was a bit surprising. I was concerned he was going to break something with the force he was using to get the screw out to no avail. We will not have Tri Tech back to our home, but will go with another company. The experience was baffling and unprofessional. read more

Our family is so grateful for Trevor who fixed our heat pump. He worked in a timely manner and was so thorough. Trevor is very polite and communicated with me (Paula) when I had questions. Our family highly recommends Tri-Tech. The prices are fair and the company worked with our schedule. Thank you Tri-Tech! read more

Jason came a bit early, listened to our take on what was wrong. Then he took at a look at our old A/C and Furnace. He told us what a new one would cost....not bad but we needed help today, it's going to be re ally hot this weekend. We will be working with Jason in the fall to check out the furnace. Then a new AC unit next summer perhaps. One way or another we have a plan to stay comfortable. This company has been my go to since I moved here. Not inexpensive but you need a comfortable home. Since the last visit we did need a big repair, I'm still very pleased with this company and all of the employees we have met. read more

We called and asked for someone to come price compare what the repair costs for our current fireplace would be vs. buying a new fireplace. they ended up sending a technician that charged us $200 to quote repairs but had no idea how much a new one would cost because that's not his department. I called the sales department and weeks later a sales person showed up. They spent all of 3 minutes in my home. Not discussing anything with me, they measured the fireplace surround and then tossed me the booklet of options and left. At this point we wanted to go with a different company but it was heading into the fall and everyone we called was booked up. So we called tri tech and told them we wanted the basic model-no bells or whistles. Because no one had actually discussed options with us I did not understand that the basic fire place does not come with a fan. The crew who installed it just left me the remote when I asked how it worked I was told "I don't know, I haven't played around with this model". It took a few minutes for me to realize there was simply NO FAN so the fireplace wasn't heating anything except the 3' square in front of it. when I called back I was told that I had agreed to the standard model and basically that it was my problem. read more

I feel guilty that it's taken me so long to write a review. I got my heating and cooling installed in late July. This company was amazing. Everyone I worked with, from the salesman Ray to the install technicians Shea and Anthony were kind, professional, accommodating, and very efficient and hard working. My friend recommended them to me and gave them a glowing review. I had been looking for a heating and cooling company and I am so glad that I committed to this company. My house is so comfortable and pleasant to be in now. Not only that, I got the heating and cooling that is flush to the ceiling. I can't believe how unobtrusive it looks and how quiet it is. So happy I went ahead and did this. read more

Great technician. He did a great Job on our Fireplaces, Furnace and Hot Water Heater. The technician was very thorough, courtesy and informative. read more

Josh & Braden did a fantastic job installing our new heat pump water heater and Heat pump. They even painted the walls where the old equipment was located. I highly recommend Tri-Tech. read more

Love this company. They took over All About Air's phone number here in Vancouver and they've been so helpful with my newly installed ductless system. Thanks for being awesome. read more

Local businesses that has professional employees. They are very knowledgeable and do quality work. I feel after they leave I have no worries. read more

Great service, very friendly and answered all my questions. They explained to me in detail how the HVAC system should be running and what to look out for if there is any problems. Five stars! read more

I scheduled a repair for my gas fireplace. The technician called before coming and arrived on time. He was polite and courteous and showed me what was the issue before giving me options on repairs. I was very happy with his work and he got the fireplace up and running and a new fan. I am, however, giving the company 3 stars because they charged me $110 service call fee. I spent $500 on the repairs which included a part that is about $100 online. I can understand charging a service call fee but it shouldn't be charged when a customer pays for the repairs, especially when I approved the repairs and paid for it at the time he was here. Pretty deplorable and a bad business practice. Just for reference my total bill was just shy of $600 and the repairman was here about 30 minutes. So that makes it $1200 an hour. I don't know doctors that make that much. I would not recommend them until they change the policy and will change my review to 5 stars if they credit me back my $110. Until then avoid them as they are going to charge you a lot. read more

What a great company!!! Had a gas leak of unknown location. Two companies came out. One spent 3 hours with no luck. Second company came out and said they would need to come back for a full day and charge $300 hour! Two others were booked out 3-4 months. Tri tech sent their technician out next day- found the leak in one hour snd total bill was $300. Receptionist and tech- I think his name was Jason or Justin were so professional and friendly! read more

Tri-Tech serviced my gas fireplace. Tony was on time, courteous, friendly and did a thorough cleaning of the various parts. I like to ask questions as it helps me understand what is going on. He was so gracious to answer my questions. I definitely recommend this company. read more

Tech arrived on time. Evaluated and completed work. Explained all to me. Respectful. I highly recommend Tri-Tech!

Easy to schedule annual maintenance and replace outdated thermostat. Highly dependable.

Tri-Tech has come out twice when my air conditioning stopped working. They were great! Professional, efficient, and fixed the problem. I had first called a different company and the other company tried to sell me a whole new system at a cost of $6,000. So I called Tri-Tech. They were honest and fixed my air conditioning for $300. I'll stay with Tri-Tech. read more

Had our gas fireplace serviced (just annual maintenance). The technician, who was very nice, said that all he did was vacuum the fireplace, clean the class, check the vent, touch up the paint and add new embers. Took him less than hour and they charged $220 with tax. Seems kinda steep. read more

I had a very positive experience with Tri Tech heating and cooling. Denise was informative, polite and new his job with out question. Denise went above the norm to answer all my questions and if his professional qualifications are a piece of the whole company, then I know I found the right place. read more

Our 18yr old heatpump went out this fall. Didn't realize until end of June First meeting was with salesman Ansen Engstrom. He had lots of info for me and put up with all my questions and emails. We got a very detailed Estimate. More questions from me then scheduled to have it installed. Moved my appt up a few days so I had it to use during heatwave. The 2 young men who came to install were very polite, respectible and knowledgeable again answering all my questions. Kept me well informed . They came back next day to finish. Again worked together and got it going. Nice professional install. Would refer them to anybody wanting a professional company to work with.... Thanks Tri-Tech read more

We just moved into our 20-year old home in Felida in September and our Heat-N-Glo gas fireplace quit turning in mid-November. Tri-Tech Heating & Cooling was able to get a technician out the next week. Tom was very helpful and able to diagnose the problem quickly. They even replaced a broken knob on the gas flow valve. And, after speaking with his dispatcher and adjusting his schedule, Tom was able to clean and service our fireplace quickly too. Thanks for the help! read more

I had the company repair my Lennox mini- heat pump. They charged me for drive time, an hour for work that wasn't done because they brought the wrong equipment, for a total of 3 hours at $585. Then they came out with the right equipment and charged 1.5 hrs of drive time. I feel they padded the bill and just expect me to pay. This is where inflation is coming from. Companies just bill what they want and expect you to pay. read more

I cannot think of a thing that I was not pleased with. From the early appointment change (changed to a day earlier) to the excellent attitude of the repairman to the rapid & informative service, they couldn't have done any better. Tri-Tech told me the options, quickly repaired my furnace, switched my thermostat to a much newer model and made sure that I was happy with their service. Excellent service, all the way around. read more

The right people to do the job right! We needed our fireplace cleaned and inspected for the winter. They should up on time. Very friendly and professional. Did a beautiful job, we now can see the logs and fire. I would recommend this company. My family has used them for years. read more

The people here are truly wonderful. Ansen is amazing at making sure the customer gets everything that they are hoping for. We just installed a whole new system in a hundred year old house and it's never been better. Thank you!! read more

Our gas fireplace has never looked so clean and it's quieter! This was the best service we've had on our A/C, furnace, and gas fireplace. We got a reminder text the day before, and a courtesy call just before arrival. Nicely done Jason H! read more

We have both been real estate agents here in Clark County for over 31 years and have been successful due to our loyalty and customer service. Had we not treated our clients with dignity and patience we would have not succeeded all those years. This is the downfall of Tri Tech ! We have been loyal to them for many years, have referred many clients to them and when it came to our commitment to have them install a new furnace and heat pump in our rental property we soon found we were just another whoever. It was our honest mistake our deposit check bounced we were changing accounts around at our credit union and failed to move adequate balances along with the change. This was all in a 48 hour time frame. Our credit union even over apologized for not covering the check and waived the overdraft fee times two! Tri Tech on the other hand treated us as though we were almost criminals and demanded we bring in a cashiers check which we did and also charged us the overdraft fee and would not negotiate it whatsoever. Ok.....we kept our commitment although felt strange as though we had done something terribly wrong on purpose. When the job was complete we get a call from Brenda the owner almost accusing us of not being there the day of completion to pay the account in full, when in fact we were waiting for this call. Demanding another cashiers check for the balance due was insulting. She made it very clear that our bank check would not be acceptable. Their lack of understanding is unacceptable. Had we treated our clients with such disrespect we would have never succeeded, which we never would in the first place. We are assuming Tri Tech will stand behind their warranty which we hope to get before we pay the balance due. We will definitely refer our clients elsewhere and when we need service look elsewhere as well. Prices are competitive in this business and customer service will win every time. read more

I'm not sure how well they actually perform as I never got a chance to discover. I tried scheduling an appointment and it took a few days for someone to get back with me. The gentleman I spoke to said that he was out of town and would get back with me when he was back. It was then holiday, so I totally understood. Flash forward, he contacted me and said he was swamped and would try to come out on a particular day and time. I told him that I understood if he didn't make it and it wasn't an emergency, so I could wait, but to contact me when things had settled down. A month later, still no contact despite contacting them twice. Not sure you'll ever get anyone out for service. read more