Was easy to schedule an appointment through the website. Technician arrived on time, was knowledgeable, friendly and performed the HVAC inspection in a timely and professional manner. read more

5-Star: David King, technician with AREA Heating and Cooling, serviced our HVAC today and did an excellent job. He arrived on time, was friendly and professional, clearly explained the work being done, and completed everything efficiently. He also shared helpful maintenance tips, which we really appreciated. This visit continued the great tradition of service we've consistently received from AREA Heating and Cooling. They originally installed our complete system and have done an outstanding job maintaining it ever since. Dependable, knowledgeable, and customer-focused--highly recommended. read more

Area Heating installed an HVAC system in our home and used Eric Olson Electric to hook up the system. Last year we were having problems with our Heat Pump not working. It was on a 30 AMP breaker. Area Heating would not dispatch a tech cause we weren't a twice a year subscriber to their maintenance plan. Tried to call their emergency number the next day, no one returned our call. On the third day our electric panel caught fire, the cause was the 30 amp breaker the heat pump was connected to, it burned a 6" hole in the back of our panel! I entered the room to find smoke pouring out of the panel! I turned the power disconnect off and called the fire department. The firefighter who responded said if I hadn't turned the disconnect off our house would have burned down. I discovered that the electricians contracted to do the job had not wired the heat pump electrically according to code. They left the Romex wire laying on the ground! Area electricians know that the electrical inspectors are not permitted to go into the crawlspace so that work is not being inspected. Our panel replacement cost me $4500 and wasn't covered by Allstate as they claimed "wear and tear". This year I had an electrician rip out that wire and install the correct wire according to code. read more

I have a neighbor in her 70's who lives alone. She lost her heat on Thursday and since Area Heating did the install I suggested she give them a call. They came over the following day and told her that basically it needs parts to work and gave an estimate of $1200. She doesn't have the resources and had to pass. I told this to a friend that knows someone that does Commercial HVAC and out of the kindness of his heart stopped by to have a look. After a spray of WD 40 and cleaning a part that was stuck, it's working great. No charge! Are your guys working on commission? Why would you try to rip off a poor old woman and leave her in the cold. Very disappointed and suspicious! read more

My wife and I just moved to Ridgefield WA three weeks ago and had some issues with our heating and cooling in our brand new home. We noted that every vent in the house was blowing strongly and creating a strong draft of either hot or cold air directly in front of it. Closing the registers didn't always help, and added the nuisance of a whistling sound. Additionally, the air was not being properly balanced throughout the house. Area Heating and Cooling (who installed the HVAC system) sent out Tyler and Austin to help us address the issue. Before they arrived, we were sent pictures of both so that we could confirm they weren't some stranger showing up at our door. Both Tyler and Austin were pleasant, polite, and competent. They walked through each room of the house taking temperature measurements, showed us how to adjust the louver in the mechanical room, and adjusted the louvers and slats at each register in our home to give a more comfortable distribution. My wife and I were beyond happy to have gotten our issues resolved so that we could get back to enjoying our new home! read more

Area Heating & Cooling - Austin Nielsen - Heating & Air Conditioning/HVAC Near Me - Vancouver, Washington

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RUN!! Technician failed to show up for prescheduled (and prepaid plan) maintenance check of my heat pump. When I called, the receptionist was snippy and told me she had called me and left a message at 08:36 to tell me that no tech was coming out-she did not, there was no message or record of any call. When I told her this she became increasingly rude! She told me that 3 techs had called in sick and there was no one to come out. I work 12 hour night shifts and I had stayed awake 3 1/2 hours to wait for tech. This company replaced my heat pump with a Trane years ago to the tune of more than 13k. I'm sure it would be more than double that now. The replacement pump is squeaky, noisy and obnoxious to be outside near. My neighbors complain about it and they are about 200 feet away! It was billed as quiet and efficient. The install was a total cluster and Area Heating and Cooling ended up cutting HUGE ugly holes in my ceiling to get adequate air flow (which they never did). I have a spare bedroom that we cannot close the door on or it impedes heating/cooling of our house. Technicians repeatedly install the wrong size filter during these "required" (for warranty) maintenance checks, causing the warning/fail lights. If I could give this company an F minus score, and a kick in the pants, I would. RUN! They are rude and do not deserve your thousands of hard earned dollars! read more

The initial installation of my new furnace was not done well. The exhaust pipes sagged, collecting water and causing gurgling, and the condensate pump wasn't set up correctly. Now, less than 2.5 years later, two Trane parts have already failed. I just paid $260 in labor to replace a faulty thermostat. You can't stop a Trane--because it stops itself. read more

Horrible service... Had the parts to fix the problem 3 times. Told us they had to keep coming back to do it at another appt . 85 degrees in our house with 3 small children and a puppy. I have never been so upset before. They seem to only care about the money not people lives. read more

We recently bought a new heat pump. We had our original heat pump for 32 years. It had been bought from Area Heating and Cooling In Vancouver and maintained by them (along with Todd's Heating and Cooling). If any problems they show up promptly and know what they are dong. We were very satisfied with their service so had Area do the new heat pump. Again their workers did a marvelous job and so far I could not be more satisfied. Especially noteworthy was their sales representative Dustin Wilson, who explained everything we could expect in detail and came over several times to check how things were going. The two people who did the actual installation were Aaron (lead) and James (assistant). They arrived when scheduled, explained what they were going to do, answered questions, did their work efficiently, and cleaned up after the job. We appreciate them. The Heat Pump was not cheap but I think it was not overpriced for all we got, including a ten-year warranty. and annual servicing. From our past experience with Area Heating and Cooling, we expect the Maintenance will be satisfactory over the years. I highly recommend Area Heating and Cooling. read more

Never Again. I got NOTHING good out of doing business with them. They got my money. Literally the only thing Captain Incompetent got right was installing a new filter. But even that was wrong because I replaced that filter just 2 weeks before the service call and I PUT THE CHANGE DATE ON IT LIKE A GOOD ADULT SHOULD. So Captain Incompetent knew exactly how old that filter was which is why he took it with him when he left. Because it had a date on it from 2 weeks ago. N-E-V-E-R A-G-A-I-N. I Mean ever. H377 freeze over kind of never. read more

Rockstar service from our first call until the job was finished. I cannot say enough good things about this company and their technicians. We struggled with an aging HVAC system and had two other companies in and out to "fix" the problem. After several thousand dollars in expenses and numerous appointments, the issue persisted, and we lost all trust in the contractors. A local friend recommended Area Heating & Cooling, so we brought them in. They assessed the problem immediately, gave us numerous options that fit within our budget, remainein constant communication with my wife and I, and exceeded every expectation during service delivery. We purchased two new furnaces and two new air conditioning units, which arrived and were installed in just a few weeks. They slated three days for the installation and were able to get everything done in two days. Prior to every visit, we received an email with the profile of the technicians who would be on site. They were prompt and professional from start to finish and did stellar work. I cannot recommend this business highly enough. One of the best customer service experiences of my life! read more

Area Heating & Cooling - 2x new HVAC systems - Heating & Air Conditioning/HVAC Near Me - Vancouver, Washington

These people will rip you off Do not call this place Stay away from this place Must have a new owner or management They lie and try to overcharge you I had total estimate of $1100 plus For furnace control board replacement Every other place estimate was around $400 I bought the board online for $120 It took 20 minute with no special tool to screw new board on Stay away from area heating read more

Avoid this company at all costs! Last year, we hired this company to replace the motor in our heat pump for around $2000 including parts and labor. Unfortunately, after the replacement, our heat pump became incredibly noisy, which was blamed on the new motor. Less than 10 months later, our heat pump stopped working altogether, and the company was called back to diagnose the issue. They found that a bracket had broken and a mounting screw had come loose. The solution they suggested was to replace the entire unit for $12,000. When I asked why they couldn't replace the broken bracket, which they had obviously not installed correctly, they claimed they couldn't find the part and it wouldn't hold anyway because the unit was old. A few days later, they told me they had found the bracket but it would cost nearly $300 plus labor to fix. They wouldn't even share where they found the part, leading me to believe they were trying to gouge me. In the end, I went to Home Depot, found a suitable bracket for only $5, and fixed the issue myself. The heat pump now works perfectly and is so quiet that I can't even tell when it turns on. Stay far away from this company. They made no effort to correct their first mistake, overcharged for parts, and provided poor quality work. read more

Our experience with this company has been excellent. We very recently had them install a new HVAC system for us. Scheduling staff and technicians were professional and thorough start to finish. Kyle and Mathew were here yesterday to complete the project with installation of a solar powered attic fan. Well done work! We're pleased. read more

i am 65 years old senior with Sevier health issues. called this place told them my Trane furnace has code 6. (Usually bad control board) Please send someone fix it TODAY it was 27 degrees at nights. she said the tech guy will call you before arriving (he did not call just showed up) Charged $242.00 total including the 175.00 trip fee. to tell me, we don't have the part. not sure when we get the part, gave me estimate of additional $800+ to install a new board whenever they get one... I ordered the brand-new Control board from original Trane manufacturer with 2 days free shipping for$116.00 plus tax.total $126.00. Took total of 15 minutes to screw it on the front. (Only 4 freaking screws) They wanted $700 for screw in 4 screws less than 15-minute job. they stole $242.00 from me. and tried to cheat me additional $600 more. BBB and attorney General will be next. DO NOT USE THSES PEOPLE. THEY ARE CROOKS. THE ARE RIPPING EVERYONE OFF... read more

Area Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Vancouver, Washington

have an Ac/heat unit installed 3/22 have it serviced every 6 months. two days ago it quit working called was told even though I have service contract I will be charged for the service call. Then the technician that was sent could not complete the service call (could not get into the attic) and told that they would have someone out in the next AM to fix it. Was called to told next appt is NEXT week. I paid $30000.00 for a new unit the does not work in a heat wave and not getting fixed is unacceptable. when the person that was scheduling the appt. told me monday then got a text saying tuesday. Lovley. Service manager has not called back and it has be 2 hours. To top it off I had surgery and will not be able to drive for another week so much for going to the coast or something to get out of the heat. Get your air and heat from someone else. read more

Jim and Mason came out and installed a new heat pump and furnace for me. They were professional and friendly, and as far as I can tell, they did a great job. For this review, I am deducting a point for the lack of care and concern exhibited by their employee, Julie. As with many things during the pandemic, there are supply and delivery issues with HVAC equipment. The equipment was ordered in October 2021, and I was given an estimated installation date of January 10th and 11th, assuming the equipment came in on time. I called the office on January 3rd to find out if the equipment would be received in time and if the 10th and the 11th would be the installation dates? I wanted to know this because I had taken vacation days for the 10th and the 11th, and if the equipment hadn't come in, I would plan to work instead. Julie told me there was no way for her to know if the equipment would be here in time. As mentioned, I know there are supply and delivery issues right now, which is why it took almost 3 months for delivery from the order date. However, it is really hard to believe there is no way to track the order or to be able to confirm an installation date. The second issue I had occurred after the installation of the HVAC equipment, which, by the way, was installed on the 10th and 11th. During the installation, someone shut off the sewer switch in my main breaker panel, and never turned it back on. By Friday night, my toilets and drains started to back up. My toilets would not flush! Of course these plumbing disasters happen on the weekend! I finally got someone out here on Tuesday, so went three days without being able to flush my toilets. They found my STEP system that handles sewage was not operating at all. They asked to look at my breaker panel, and discovered a permit hanging on the breaker panel door. Inside, they found the sewer switch was in the off position. The issue was quickly corrected with a simple flip of a switch, and I ultimately did not have to pay anything out of pocket for this, thank goodness. Still, I thought it was important to let Area Heating & Cooling know what happened so they can advise their technicians to be mindful to make sure to leave things in proper working order at the end of a job. When I called, I was forwarded to Julie, who quickly cut me off to tell me that their guys have nothing to do with the breaker panel. She told me they contract with a third party electric company, so if I had any issues, I needed to call them. I don't have any issues. My issues are resolved. I was simply wanting to let Area know what had happened. If she cared about her customer's installation experience, she would have politely listened to me and apologized about what happened, and assured me that she would inform the parties who did my installation about what happened. I was left with the feeling that I would be happy to never have to speak with Julie again. She does not represent the company well at all. read more

When 11 out of the 32 total reviews on (more than 33% of all reviews) give a company a 1-star rating, you suspect that something is terribly wrong. That was my initial impression after they told me that the 10-year warranty on our 1.5 year old heat pump compressor had failed and that we were on the hook for a $2,000 out-of-pocket fix. The compressor on the Trane heat pump that they installed 17 months ago in our newly built home went tits-up on February 1st and they wanted to charge us $275 for the initial visit ($90 trip charge - the guy was 10 minutes away from our house - and $185/hour) PLUS $1,657 in labor (4 hours @ $185 and 7 pounds of refrigerant at $130/pound) to replace the compressor. The compressor is covered under Trane's 10-year warranty and our 2-year home warranty on mechanical systems, but they told me that the labor and the refrigerant to replace the compressor on the piece of crap heat pump that they installed supposedly are not. I am a psychotherapist with a masters degree in clinical psychology and I have never charged anything near $185 per hour and neither do most professionals, even those with a PhD or MD. How this company can justify a $90 charge just to come to your house, then charge $185 per hour for a technician who went to a tech school or served an apprenticeship is highway robbery. I have worked with plumbers, electricians, auto mechanics, and heating and cooling companies, and I have never seen an hourly rate anywhere near $100, much less $185. After getting our builder involved and 10 days waiting for Area to coordinate with Trane to see if they would cover the labor and refrigerant, Area finally decided to do the right thing and cover the $1,703.00 fee for labor and refrigerant with Trane standing behind their 10-year parts warranty. I still think that a $90 trip charge and $185 per hour for labor are extremely excessive based on the fact that they probably pay their techs $40 per hour max, but at least they finally acted with integrity with a little help from our builder who uses them on all of their heating and cooling installs on new home builds. CombatCritic Gives Area Heating And Cooling 5 Bombs Out Of 10 ... An Upgrade Of 5 Bombs From My Initial Review ... More Bombs Are Better! read more

We bought our townhome a year ago. It was a new build, and it had all of the duct work already done, making it AC ready. All we needed to do was have an outside unit installed. James came out to give us an estimate, and was kind enough to let us know that the equipment in our attic that was installed during the build was a different brand than what Area installs and works with, so it would be more cost effective to call the company that had done the initial work to finish the job instead of having Area come and take out the brand new equipment to install their TRANE system. I really appreciate that he was so honest with me, even if it meant that they lost a sale. I will definitely look to them in the future for any HVAC needs. It's hard to find honest people like that these days. Thanks again James! read more

Lee Timmons, now our service provider for twenty years, gave our HVAC system its biennial tune-up. As always, Lee took care to ensure that both furnace and air conditioner were in operational modes. Our system, originally installed by Area in 1995 is beginning to show wear and tear from years of flawless operation, but Lee indicated that, with regular maintenance, there will not be any unpleasant surprises. This past year, we contracted Area to provide twice yearly service on our furnace and air conditioner. Their maintenance agreement is a sound value. Best regards, Andy & Donna Gregg, Vancouver, WA read more

We received excellent response to get a routine inspection and service on our AC unit and Furnace. Wes our technician handled the job. Glad I called them and will not hesitate to use the company for future service . Great experience. read more

We are a long time customer who have never been disappointed. Service was superb from initial phone call through the furnace repair. Communication was great, even provided a picture of the service person scheduled for our home. Wes and his partner were very nice, did a nice job at a reasonable price. read more

I cannot recommend this company. They do not stand behind their work. They were the original installer of our heating/cooling system. We didn't have an issue until a little less than two years. It stopped working. We called and to get same day service, we had to pay the emergency rate. 8 hours later we learned from the repairman that the installation had shifted. He needed to tighten down the panel to stop the system from turning itself off due to metal hitting wires. He was embarrassed that it was the cause and his company did the installation. He called the office to see if he had to charge us for the fix. No one answered his calls. He ended up invoicing us with a note for the office to call us first. The bill was $309.93. Area Heating and Cooling didn't call, we had to call them. They refused to waive the charges and requested full payment. Please think twice before hiring this company. read more

Do not use Area Heating and Cooling! I have used them several times over the years so I suppose some of the blame falls on me. They consistently over charge for parts and labor. On one service call, I suspect that they even said that they did not have the part needed so they would have to return and charge for another call. Then they charged me $300 for a capacitor that should cost about $30! read more

Added a heat pump with Area in 2015. (We were already ducted for one.) They sent a salesperson out to do a home energy analysis & consultation, made their recommendations and presented several options & offers (pricing.) We wound up using them and are very happy with our TRANE heat pump & electronic air filter. Reasonably priced; Zero-interest Installation financing via Wells Fargo was convenient. Saving us quite a bit each month in energy bills and is essentially paying for itself. A bit of confusion over exactly which thermostat product due to miscommunication from sales person but we worked it out. Would use them again. read more

Fantastic service. Got help right away in this heat. Quick and efficient. Would highly recommend this service. Dave S.

Was happy to find a women owned business. Had never used this business before, but won't ever again. Requested an emergency service when our 5 yr old furnace wouldn't work during a cold snap. Gladly paid the extra $175 for emergency service since the temps were in the low 30s. Technician came the following day and quickly verified the pressure switch was faulty and did not have a replacement part and would have to order it. Said it would take 3 to 5 days to arrive. He was able to start the furnace for testing but refused to let it run for a few minutes to heat the house up. Have an elderly person in the home who was very cold. Got a call 4 days later that the part arrived and they would come next week to install. I reminded them I had already paid them $326, including the emergency fee, and hoped to get the part installed faster. Was offered a next day appointment for another $175 emergency fee. Let them know my original emergency was still ongoing and paying another $175 was unconscionable given the situation. They disagreed. Well, so do I. Unbelievable. read more

An experienced crew took their time to professionally service our heating and cooling system. They answered all questions with knowledge and patience. We look forward to future service from them. They will be welcomed back. read more

This company recently installed a new furnace and A/C at our home. We had been told that we would get a $2,000 rebate from PUD. The people at Area Heating and Cooling filed papers for only $1,000 - they would not help me - it is what it is. I had to go to PUD, and they agreed that we qualified for the $2,000. They had to go back to AH&C and tell them to submit the correct amount. How many people would go the trouble I did? Is this how AH&C makes additional money. This is not the first problem we have had with them since the start of insulation. Be careful of them. read more

We are new to this part of the country and, therefore, to needing to find an HVAC company. To date, Area Heating & Cooling has been great. They have been out to our house twice and, each time, have done a great job. We were so impressed with their service technicians that we just signed up for a service contract with them. They get our unqualified recommendation. read more

Price gouging at it's finest! Prompt service at the highest cost available. I would never call them again based on their insane high-prices. Avoid at all costs unless you don't mind wasting your money. If your furnace goes out, be sure Google someone other than Area Heating and Cooling. Their service is prompt, their people are professional but their prices are alarmingly high and they know they have you in a tough spot when they stick you with the bill. read more

We had a variable speed TRANE AC, a variable speed furnace, and a two stage AC installed over the summer of 2021. We're really happy with the equipment itself; the home is much more comfortable even through the 100+ degree days we had over this summer and our energy bills are notably lower. There were numerous issues on the installation that AREA ultimately addressed and we came to an agreement on them standing behind the work for the expected life of the equipment. read more

I had been a long-time customer. I had purchased 2 heat pump systems for two different homes. I had many service calls. In the past, they were a great company... but no more! In January (less than 2 months ago) I called Area Heating out for a service call because my system was icing up. I thought it may be low on freon. The system was just 12 years old and had been serviced regularly since purchasing it from Area Heating. The tech could find no obvious problem. That was $180 (a little steep?) Last week (about 6 weeks after the January call), I noticed that the breaker was tripped to the heat pump and the house was being heated with the expensive electric heater. The breaker could have tripped a week ago or 6 weeks ago. I don't know. I called Area Heating and they came out yesterday. The Tech said the compressor was shorted out and someone else would have to get back to me with a price. That was another $180. (very steep for not doing anything) 24 hours later, still nothing from Area Heating on a repair. I called and talked with Cindy, their service manager. I complained about the charges and lack of communication. Basically I was told tough and the charges stood. They were unwilling to make any accomodation... Within hours, I had another HVAC company in my home. They quoted on a new system and I purchased it. It will be installed day after tomorrow. I am very disappointed in the lack of customer service and their unwillingness to credit back any of the charges on the second service call where they didn't do anything. read more

Area Heating & Cooling just REQUIRED we sign up for their super-duper PRE-PAID maintenance service although we've been using their company for over 20 years. Kimberly could have cared less that our family has been giving them our business and informed us they would no longer provide the same maintenance we've had unless we signed up. NO LOYALTY whatsoever. Kimberly made it clear that they had a new manager and that's just the way it's going to be from now on. What a horrible attitude she exhibited. So this family will NEVER do business with this company again. And Kimberly, we have friends and family in the Vancouver area and we can assure you they aren't going to either. You should be ashamed. read more

Fantastic group. From the first contact on the phone right through to when they leave the house this company is customer service focused. I've had them out before and they were great. This time they ran me through a short checklist for me to do first to see if my problem could be fixed prior to sending someone out. It was something I hadn't considered and I was able to fix it. I can't recommend them highly enough! read more

I contacted Area Heating and Cooling after our AC stopped functioning on 6/22/21 Due to the hot weather and high demand, they were unable to schedule an appointment until 6/28/21. The technician confirmed that the blower motor and capacitor were shorted out and needed to be replaced. He also provided a verbal estimate of $1,100 to complete the work which seemed somewhat steep to me not knowing what the repairs entitled. I was charged $160.20 for that first Service call and was left without AC on that day when the outside temperature went up to a blistering 114° which was the hottest day ever recorded in Vancouver, WA. Another Technician came to perform the repairs on 7/2/21. Replacing the blower motor and capacitor involved removing 6 screws of the blower cabinet cover, 4 screws of the blower motor assembly, 3 screws from the motor bracket, 1 nut on the blower motor collar to remove the motor from the blower housing; another screw on the strap to remove the capacitor, removing the wires from the capacitor and motor and putting everything back together in reverse order with the new motor and capacitor. The verbal estimate ended up being $1184.70 with tax for which I paid and received the invoice 2 days later. Since Area Heating and Cooling never provided me with a written estimate of the repair, I was not able to look up the parts beforehand and left only to accept the verbal estimate, but what can you do when you can't find someone else to make the repairs. High heat, high demand so..? High prices? Hoping to find some justification on the invoice for the high cost but the invoice only listed: Non stock blower motor repair $800.00 and non stock capacitor repair $300.00. First of all, it's not a repair but a replacement. Second, The first Technician on 6/28/21 replaced the capacitor which he had in his truck but since the motor was dead, he removed it. How could this be "Non Stock" if it's in the truck? I looked up the manufacturer website on line and was able to find reference numbers for the parts that had been replaced and found a motor between $150.00 and $264.00, the capacitor is available from $15.00 to $30.00. Apparently there is a markup for labor but a 300% to 530% for the motor and between 1,000% and 2,000% markup for the capacitor. This is robbery! I am not planning on contesting the cost with Area Heating and Cooling but the least I can do is post this review to warn potential customers of how this company conducts business. read more

Area Heating - no. Looking for suggestions to have this company fix a furnace? Purchased a new furnace from them and its under warranty. Now starting in October, we have nothing but problems. Emergency call/service calls. One problem after another - even on Christmas! Last night 32 degrees outside - no heat- parents at 89 years old! Do you think this company has attempted to fixed it yet? Nope. They have ordered yet another part to "fix" the problem. No sleep and no heat - and maybe in a few days the part will come? The part may or may not fix it...they don't know? Anyone know a good lawyer? read more

Talk about honesty. By phone I had setup to service a 2 zone furnace and 1 AC unit, but when Jason took a look he told us to not worry about servicing the downstairs furnace except every 3-5 years. He took a look around it, deemed it clean and moved on up to clean the main furnace. Final bill to me dropped by over a $100. He also took the time to answer my questions and showed me (in detail) how the system worked, as well as providing cost saving suggestions and a note about the winter-summer damper. Do you know what a winter-summer damper is? I didn't. Thank you Area Heating & Cooling. I'll see you in a couple years for a follow-up. read more

Prices are good, and they have great service. We used Area for both of our houses, and recently had a new unit installed. We also got the air filters and our old house finally smells clean again. Our house is 70 years old so dust and must is a problem. read more

This company is a joke. Their customer service over the phone was the first red flag. I tried to explain my situation and the lady on the phone cut me off and basically tried to make a sale instead of helping me -second red flag. Then decided a service was needed for my heating system and went on the tell me they charge $100 "trip fee" to my house. When does driving 3 miles cost $100? 3rd red flag. Then with out even knowing what service I needed (because she didn't let me explain what was going on in the first place) she explained it would be $195 for every hour they are here... Finally to top it off, when I told her I would have to look around for other quotes she said "that's fine" and hung up on me. Not a company I would recommend and that's only dealing with them over the phone. The other 1 star reviews on this company give a lot of insight on how they operate. read more