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Anthony & Sylvan Pools

2.1 (23 reviews)
Closed • 10:00 am - 5:00 pm
Updated 2 months ago

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Buyer beware. My Anthony & Sylvan pool is literally falling apart after just 4 seasons. I spent a fortune expecting a quality pool that would last, but what I got was a crumbling mess. The tile and top wall around the entire perimeter are disintegrating into the water. You can see the mesh and cement underneath -- it's disgraceful. Water leaks through the wall, and the structural integrity is clearly failing. The worst part? I purchased a product with a lifetime warranty! But now Anthony & Sylvan is not standing by it's product! They are claiming that the warranty only lasts 3 years, which should tell you everything you need to know about their lack of honesty and confidence in their own product. A major renovation is now needed just 4 years in. What kind of pool company builds something that can't even last half a decade?

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19 years ago

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7 months ago

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9 years ago

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Ask the Community - Anthony & Sylvan Pools

Central Jersey Pools Patio & More - Fun pool floats

Central Jersey Pools Patio & More

(64 reviews)

$$$

I came into the store and Lisa G. greeted me at the door and Joan was ready to help. Both women…read morehelped make all the decisions I couldn't make in my own. Lisa was amazing! She helped with financing and then got my pool delivered to my house in 3 days!!

This was one of the most unacceptable service experiences I've ever had, and it goes far beyond…read morepoor customer service--it involved repeated trespassing, negligence, and a complete lack of accountability. Twice in one week, this company sent workers onto my property without permission to open a pool I never scheduled. The first time, we caught them in our backyard and were forced to call the police, who confirmed they had the wrong customer and told them to leave. Despite being clearly warned by both us and the police, they returned the next morning and continued working even after I told them again to leave--this was not a mistake, it was repeated trespassing. When I arrived home after the second time, the damage and disregard were obvious. The pool cover had been removed and equipment was displaced. Nothing was restored. They entered without permission, performed unauthorized work, and left the property in worse condition. What's worse is how the company handled it afterward. They admitted they were in the wrong, yet took no real steps to fix their mistakes. When they returned "to fix it", all they did was loosely put the ladder on. In the process, chlorine was dumped onto our patio, and a jet was left missing. They didn't correct the damage--they created more. When we raised these issues, we were met with outright hostility and dismissal. We were told, "what more do you want," and then hung up on. Both the owner, Steven and support staff, Lisa B, were rude, defensive, and completely unwilling to take responsibility--even after acknowledging their error. This company trespassed multiple times, failed to correct their mistakes, caused additional damage, and then treated us with disrespect when we asked for accountability. Avoid at all costs and go with a reputable and respectful company *Only solution Steven would agree on was to give us a new jet if we showed up to the store with a part number. He said he was not offering any services.

Jersey’s Outdoor Living

Jersey’s Outdoor Living

(4 reviews)

So this is the 2nd time I am writing a review of this lackluster super shady company. My first…read morereview was removed as apparently it crossed some lines and may have gone too far... For that I am definitely not sorry, as sometimes the truth hurts and I will try not to be too inappropriate this time. All I can say is that whatever you do regarding your pool, definitely AVOID this company!! Despite how cool Bailey Lucak and his partner may seem, they are definitely less than reputable and are not to be trusted. It seems that their MO is charging deposits to potential customers, not showing up for appointments, and refusing to return said deposits. They did it to me and I can definitely personally attest as to how insincere, untruthful, inconsiderate, misleading, disrespectful, and corrupt these two guys are. Twice we had appointments and both times they did not show up without any notification. Their communication is non-existent as Bailey does not pick pick up his phone and barely replies to text messages. These guys are scam artists and should not be allowed to be in business. If you are reading this review before considering to hire them, by all means, DO NOT!!!

Well, Jersey's Outdoor Living's Bailey has my liner (supposedly). He received it - rather than…read morehave it sent to me directly. Yes, it is paid for in full. He promised he would install when it finally came in. Couldn't confirm he really got it, and he has not answered any of my messages. All I want is my paid for liner installed... and I will gladly confirm it's been done. Horrible customer service. Horrible communication. Horrible business practices. Ponzi scheme for sure.

Anthony & Sylvan Pools - hottubandpool - Updated May 2026

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