Our experience with Blue Dream was more like a frustrating nightmare. We contacted Blue Dream Pools in March of this year, met with them, and then signed with them (and paid a deposit) on March 19th to do our renovation on our 30,000 gallon pool and hardscape (replace liner, re-do KoolDeck, re-attach coping and re-do our natural stone waterfall) after an excellent job of selling the company's services and supposed vast amounts of experience by the business owner, who would not even look at pictures of what we were looking for, claiming he had a "vision" for how our pool should look. He claimed they had experience in all aspects of pool renovation, including masonry and waterfalls. We were told it was a 4-5 day job and would begin on April 3rd or 4th.
Well - the job did start on April 4th, but was JUST finished on June 7th. Granted, we had some bad weather during that time so we'll give them a pass for a week or 2, but this is ridiculous. When we were told the crew would be out on certain days, they often would not show up and the owner would not answer the phone or return calls. We had to trick him by calling from a different number. He then immediately picked up, after not responding to numerous texts or calls over a period of days. (Any attempt to leave a voicemail resulted in "voicemail full" for the entire period.) And to top it off, they wouldn't listen to what we said we wanted when it came to the look of the waterfall or coping. His "vision" of how our natural stone waterfall should look consisted of trying to put in pieces of big, flat squares of Belgian block. Not acceptable. So my husband had to meet their mason at the stone places to pick out the stone. Once they got the stones in place, the mason was going to show my husband how it looked before it was cemented in. But they went ahead and cemented it in - with big gaps between the stone and way too much concrete. Does not remotely look natural at all.
They finally got to the point of draining the pool and removing the old liner. But instead of returning the next day as planned to install the new liner (which had been sitting on our patio for weeks), they did not return for about over a week. We got into a dangerous situation with our dog, who fell in the pool and slightly hurt herself. So for a couple of weeks our 75 lb German Shepherd had to be on a leash EVERY time she went out in the backyard.
They finally get the liner installed, but still had all the covers to put no the pop-ups, jets and lights, etc. and a ton of garbage to remove from our yard. The owner had the nerve to ask for the remainder of the money before the job was even completed. Needless to say, we didn't do it because we didn't think they come back to finish! After a few days, they finally finished as much as they were going to and we just wanted them gone, so we said "send us a bill". The owner called or texted every day for a few days, but we did not answer to give him a taste of his own medicine. (Someone did come out to pick up the check.) Unfortunately, they had placed a piece of duct tape with a number on it on each of the 110 pieces of coping to remember where each was installed. I understand THAT, but after being stuck to the coping for 2 months we have glue to remove on each of the 110 pieces of coping. And we now have to fix the waterfall ourselves.
We completely understand that the worker's hands were tied and they had to do whatever the owner told them to do. But each of them mentioned the many jobs they were working on day to day. So, it's pretty obvious this guy took on too many jobs and then could not finish them. And then the work was iffy at best. If there were other extenuating circumstances, we should have been made aware of them.
Do yourself a favor and DON'T GO THERE!!!! read more