I don't know who answers the phone and sets up service. But she is by far the rudest most unhelpful…read moreperson I have ever had to speak to. When you call she will constantly audibly sigh like you're wasting her time.

owners are very unkind and unfair to staff members, very strong bias in the work environment, poor…read moreservice and communication from this company.

Team DeFalco is the best! I've been trying to figure out the best pool company to go with and they…read moreare the most professional, reliable and experienced. I was having a problem with my skimmer and Guy FaceTimed with me to resolve my problem. Tammy in the office is terrific and will test your water and get you what you need to keep your pool sparkling. I highly recommend DeFalco Pool for all your pool and spa needs.

These guys are great. I wouldn't go anywhere for pool or spa needs. Very helpful and reliable.read more

There are no words that I can use to express how happy I am with my new pool! It has been a…read morecomplete pleasure and actual honor to work with Chris and Sam on this project! Professional, timely, never promised anything other than what they could deliver and boy did they deliver! I can't recommend them enough! Every member of their team and every contractor for every part of the process was fantastic, their biggest goal is to make the customer happy and deliver an amazing product! Christened it today!

I adore the pool that was built for me! The staff was patient and responsive…read more The office staff showed me all my options, helped me weigh what was best for my lifestyle and then made sure their crews fully delivered!

My experience with Custom Pool Bros was extremely disappointing and stressful. Their pricing…read moreappears low upfront, but once you sign, they hit you with constant change orders that dramatically increase the final cost. Here's how their process works: At the beginning, you deal with a salesperson who is very sweet, agreeable, and promises everything. Once you agree, they send you a 5-6 page contract that is poorly written and very hard to understand. After signing and paying a large deposit, you are handed off to accounting--who seems to have no idea what the salesperson promised. That's when the problems begin. They start issuing change orders for items that should have been anticipated: Claiming the grade is higher than shown on plans, resulting in a change order of thousands of dollars Charging thousands more for dewatering Equipment location scam: My equipment was planned and bid to be about 30 feet from the pool, which was clearly part of the original scope. After signing, Tom (the owner) suddenly stated equipment is only allowed 10 feet from the pool and demanded $100 per linear foot to extend it. This was never clearly disclosed upfront. Tom, the owner, is rude, arrogant, and unprofessional, especially once you're under contract and financially committed. On top of all this, the project was completed 4 months later than the contract deadline. Final Advice If you choose to work with them: Get EVERY detail in writing Clarify equipment distances Confirm grading assumptions Ask about dewatering costs Have a lawyer review the contract Otherwise, be prepared to pay far more than the original price. What looks like a "good deal" upfront can easily turn into paying nearly double by the end. I would not recommend this company.

Rude rude rude!!!!! Zero customer service manners. It's mind boggling that we are in the year 2021…read moreand people still have zero customer service skills this place is very overpriced on top of having the worst customer service the guy that was at the register which I think was the owner was such a Ahole! I will use their competitor that also sells Sustaine pool products rather than this place. I can't see Spending my hard earned money giving it To a place like this that didn't even offer or hold the door open for me after i spent 300 dollars on Products which my hands were full I was baffled as the man and maybe his wife or employee just stood the watching they were waiting to close the store and leave, no thank you for shopping w us. Nada!!!

One of the worst mistakes I've ever made was going with "Add on Pools" to do our in ground pool…read moreinstall. They quoted us a price that was literally doubled by the end. The day they showed up for the install, they told me they measured wrong and now the pool would need to be put in horizontally instead of vertically or else when it rained water would go into our home. I had to make a decision on the spot, with the pool waiting to be installed out in the street. I should have said to take it away in retrospect but after waiting months for the pool I just wanted to get it done. Once the pool was finally installed it looked great, but by next year all of the cement around the pool began changing color to a stained yellow. When I asked them to come take a look, a few of them came by individually and just stood their staring at the messed up cement dumbfounded. I got tired of them doing nothing and they became argumentative and I just gave up on them. I've waited over five years to post this review and I'm still so annoyed with them and our cement still looks terrible. They'll try to say the cement wasn't their fault but they are the ones who contracted this cement person and they never bothered to even attempt to resolve the issue. We were new to the neighborhood and they seemed like the place to go for local pool business but I warn everyone now stay away.

I needed a Pressure test done on My pool plumbing and no one would help. I explained it was either…read moreMy skimmer or the suction line may be the culprit. I was quoted 800 and this would be APPLIED TO ANY REPAIRS. They came the next day tested My lines no issue, the skimmer found to have a small leak. less than an hour here charged 948.70 Now I am being told the repair would cost even More. The money I wasted 948.70 will not be applied to the repair. they are here to help people. I have never seen anyone charge almost a grand for an hour. and then want to charge ME even More after I already OVER PAID. I am very disappointed in the scam played on me I hope the Money was worth it. I Hope Karma Finds you well. It says it should cost between 200 and 500 to pinpoint leak with pressure testing. I hope People read this before wasting your Hard-earned Money Here! They think people are Naive and can't see what they are doing but hey they got My money so Jokes on Me this time. I HOPE NOONE ELSE GETS RIPPED OFF BY THESE GUYS!!!!!!!

Always a pleasure working with this Husband and Wife duo. Ray has a smile on his face no matter how…read morelong his day seems to have been. Charlene handles all the communication with clients and she's always on top of things. Been a client with them for 4 years now, and have never even considered a change.

I had called a number of local pool companies because I needed a custom made pool cover. I was…read moreconcerned particularly because my patio is made of tumbled marble and the cover had to be specially installed so it wouldn't damage the stone. With Sea Breeze, I got prompt attention and a written estimate sent to me the day after the company owner stopped by. Not only was he able to provide me with the estimate, he also delivered samples of both the fabric and the anchors so I could see what the finished product would look like. I am really pleased with the cover I received and its installation. I recommend Sea Breeze to all my friends now.

My filter pump broke on memorial day weekend. I put a call in to Seabreeze just to leave a message…read moreand get on their schedule. Within the hour, Joe called me to ask a few questions about my equipment. He came by THAT DAY and replaced the pump. I own a plumbing business, and I make sure I recommend them when my customers ask about pool service.

Avoid these people if you value your time and sanity. I've waited two weeks for a scheduled…read moreappointment, which the company had confirmed by email and text and still failed to show up. Didn't contact me either. When I called them to inquire, the office staff were nonchalant, didn't apologize and asked me to wait an additional two weeks. Extremely unprofessional and undeserving of your money.

From the owner: We provide the quickest, most professional service in the automatic pool cover industry…read more We've been in the pool cover business for more than four decades. In that time, we've researched and learned all there is to know about how automatic pool covers work. Our experience and expertise allow us to provide the most efficient service in the industry.

Well, Jersey's Outdoor Living's Bailey has my liner (supposedly). He received it - rather than…read morehave it sent to me directly. Yes, it is paid for in full. He promised he would install when it finally came in. Couldn't confirm he really got it, and he has not answered any of my messages. All I want is my paid for liner installed... and I will gladly confirm it's been done. Horrible customer service. Horrible communication. Horrible business practices. Ponzi scheme for sure.

Worst customer service ever. Ordered liner in DECEMBER, still don't have. Shipped but cannot supply…read moretracking info. Note: AMAZON even gives tracking info on a $2.00 item. Cut the bull. Get us our liner that is paid for. Avoid this scam artist AT ALL COSTS!!!!!