I paid $3,098 for Pool Bros' Complete Maintenance package for the season, expecting exactly…read morethat--complete maintenance. I met with them during the opening and trusted their professional recommendations. Once I was no longer there supervising, however, it became one additional charge after another. They identified plumbing issues and recommended that I pay to have the plumbing redone. I followed their recommendation and paid the additional cost. Yet the leaks that were part of the reason for addressing the plumbing still weren't resolved, and I was then faced with attempts to charge me even more. I have no problem paying for legitimate repairs that are clearly outside a maintenance contract. My problem is paying $3,098 for complete seasonal maintenance, approving additional work they recommended, and still repeatedly being presented with more charges while the underlying issues remain. For anyone considering them, my advice is simple: get every detail in writing and question every additional charge before approving anything. They got me this season. Never again. Stay away.

We are first time owners of an above ground pool which was not properly closed by the prior owners…read more I chose this company because of the fabulous reviews by people like us that needed hand holding opening a pool. Our situation was worse then expected and Pool Bros lived up to their reputation walking us through each problem we had. The filter was broken, water was leaking when we tried to add water, parts were missing, and the cover had a hole. From David who told us exactly what we needed to purchase, to Chris the service tech and Dan who called to explain the situation, Pool Bros are miracle workers. Chris was cool calm and collected through the whole pool opening experience, assuring us it was going to be ok and he did, in fact, open the pool despite the multiple obstacles that he encountered. We are very happy!

This five star review is directed at Seth. we were having an issue with a pool motor. His customer…read moreservice over the phone and in person was well above par. He is extremely knowledgeable, friendly and straightforward forward. I highly recommend giving him a call or stopping in to see him for whatever it is you need for your pool.

Seth is outstanding. Friendly, knowledgeable and always willing to help me. I've had numerous…read moreissues with my pool vacuum and he has gone above and beyond to fix them. Superior service with a smile!

I don't know who answers the phone and sets up service. But she is by far the rudest most unhelpful…read moreperson I have ever had to speak to. When you call she will constantly audibly sigh like you're wasting her time.

As unprofessional as You Can Get. Set up an Appointment to replace a Pool Liner ( A few thousand…read moredollar Job). they show up after a week. When they arrive, I tell them that My son will be right out he was waiting for your Rep., but the pool area is accessible to them I said you can go right to the pool yourself until he comes up . I said Give my son a few minutes to come outside. The Lady ( I think jennifer) asks how old is my Son, I said 25 yo, why is that a question?. My son then calls me & says that no one is there & when I call them to see where their rep. is, Pool World Lady tells me, how do I have the Nerve not to be there & let my 25 YO son be there instead. Are you serious! I said I have to work & I could talk to their Rep. on the Phone instead. They want to set up another Appt. for 2 weeks. Stay Away with Nervy people that do not act professional or Appreciate your business. If I Spoke to my Clients This way, I would be out of a Job. I am sure it is not an isolated incident, I am just taking my time to write this review.

This review is a long time coming. I contracted Vinnie and A+ to replace my pool liner in April…read more2016. His price, response and transparency were a model to contractors in general. A nice guy who says what he'll do and do what he says. Install has some bumps due to existing conditions but were resolved and fix with little additional cost. I also called him, and him alone, to install a safety cover this Fall. Same experience. Highly recommend Vinnie and A+. I wish all contractors operated with the same level of honesty and workmanship.

The negative posts notwithstanding, I have had nothing but a stellar experience with Vinnie and his…read moreA+ Pools associates. Since my pool was replaced by another company several years ago (horrible experience by a company that DIDN'T stand behind their work), I have been chasing a "ghost leak". Vinnie has spent hours with me, texting, on the phone, walking around my pool with sensors and sending his workers underwater trying to satisfy my obsession of finding why my pool level keeps dropping. He has never been condescending and has always been responsive. After years of putting bags of water around my winter pool cover, I finally gave in and had Vinnie install one of his spring-loaded pool covers. We chose the color and thickness, and that was it. A couple of weeks later it was installed -- no muss or fuss. To show the confidence we have in Vinnie and A+ Pools, we converted our chlorine pool to a state-of-the-art copper ionized one at his suggestion. To be honest, we have had some minor issues with the conversion, but Vinnie has always quickly and professionally responded to them. To me, that's what separates A+ (and Vinnie) from the hundreds of other people who ride around and call themselves "pool professionals". I can't account for the negative reviews I've seen on this website, but their experiences are light-years apart from mine. I sincerely hope they have better luck with someone else, but I'm sticking with Vinnie and would gladly recommend him to anyone else.

Gorlin has provided excellent, professional service for our pool for many years. Their teams are…read moreoutstanding, and they are our go to for any are and maintenance related to outdoor living. Thank you!

Superb on time service. Never have to worry about your pool and equipment. 5 STAR.read more

I needed a Pressure test done on My pool plumbing and no one would help. I explained it was either…read moreMy skimmer or the suction line may be the culprit. I was quoted 800 and this would be APPLIED TO ANY REPAIRS. They came the next day tested My lines no issue, the skimmer found to have a small leak. less than an hour here charged 948.70 Now I am being told the repair would cost even More. The money I wasted 948.70 will not be applied to the repair. they are here to help people. I have never seen anyone charge almost a grand for an hour. and then want to charge ME even More after I already OVER PAID. I am very disappointed in the scam played on me I hope the Money was worth it. I Hope Karma Finds you well. It says it should cost between 200 and 500 to pinpoint leak with pressure testing. I hope People read this before wasting your Hard-earned Money Here! They think people are Naive and can't see what they are doing but hey they got My money so Jokes on Me this time. I HOPE NOONE ELSE GETS RIPPED OFF BY THESE GUYS!!!!!!!

Always a pleasure working with this Husband and Wife duo. Ray has a smile on his face no matter how…read morelong his day seems to have been. Charlene handles all the communication with clients and she's always on top of things. Been a client with them for 4 years now, and have never even considered a change.

Jake and his team do a fabulous job maintaining our chemical balance and cleaning as expected…read more Total pros!

From the owner: Get Your Pool Ready for Summer with Prizm Pool Services!…read moreSpring is here, and it’s time to open your pool the right way! At Prizm Pool Services, we specialize in professional, hassle-free pool openings that get your backyard ready for the season. From cover removal and system startup to water balancing and equipment inspection we handle it all so you can dive into summer stress-free.