We have an older unit that I knew was in its last days. We had a problem with it not blowing cold air. Had a friend who used to be in the business and retired come and look at it and told us how to temporary fix the issue. I called my home warranty company and they sent out Anthem. My first issue is they were supposed to contact me within 24 hours. That did not happen until about 40 hours later. However, when I called the company number listed it goes to voice mail and they never returned my call. Turns out the only way is to text them, but it is not mentioned on the email I got. Then when they finally called they gave me a date of about 5 days later. I told the girl, my wife and I are both in our mid 80's and the predicted temp for the area were to exceed 115 degrees. She tells me their first responsibility is to take care of their members, whatever the heck that means. So a day later I get a call they can come out later in the day. Whoopee! The fella comes out and I told him that there is a small leak in the freon. He checks the machine and then tells me they would have to take it into the shop to properly inspect it. BS! Its a simple repair any AC tech guy can do. Then he tells me the compressor looks like it is not working properly. More BS. If a compressor is going bad there is a definite clunking sound or a vibration. Ours is very quiet. A one star is more than they should be given. Bottom line is I am taking bids for a new unit, a brand called Goodman that is very highly rated and one I had in another home we used to own, but Anthem, a company to avoid at all costs. read more

I had used Anthem Air for 7 years, but they have become a nightmare, high pressure and dishonest. The last two techs Anthem sent out were either incompetent or dishonest, or both. The first one sold me a $900 leak detector and sealer and then overfilled my system. The second tech found a leak that does not exist and wanted to sell me a new coil for $5,000, but was pressuring me to buy a whole new system for $13,000. And the way that the price kept magically getting lower while he was texting his boss reminded me of buying a car. He must have known he was ripping me off because he never even followed up on his quote. He never even followed up! This experience very much reminded me of dealing with The General seven years ago, and I asked them to leave also. Thankfully, I shopped around following a referral from my high school buddy. Kermit Larby quoted a 3 ton system from a major manufacturer for half the price. They brought it out the next day to install it. But when they checked out my current system it was just the expansion valve that was stuck. I had plenty of freon and there is no leak. They replaced the expansion valve for $450, recharged my system and earned my business for life. read more

Horrible company. They are hard to work with and they have poor communication. Overpriced company for poor work!

Thank you again for the great customer service, so glad i purchased my new system from Anthem and have it maintained by you as well. Love how clean and organized your techs are...you would never know they were here. Charles was another love bug you sent yesterday. Thank you read more

Anthem Mechanical is a very well run company. Excellent service and competitive prices. I highly recommend them.

I had an issue with my HVAC unit and called up American Home Warranty to schedule service. i was assigned Anthem, came to yelp, and was horrified seeing their horrible reviews. i was expecting the worst. i was completely surprised tho. everything went PERFECT...from communication/timeliness/professionalism/resolution! Jemmy was AWESOME!!! if you get this company assigned to you, try to make a request for Jemmy. he took the time to solve the problem and was absolutely awesome!! read more

Great technician but the company is a rip off. They don't return calls. They bill you and home warranty company as well for the same repair. They tried to charge me for stuff they didn't do. Worst company I've ever dealt with in my life. Total scammers. They billed me and my home warranty company for the same repair and also tried to charge for refrigerant that they never added to my unit. They are the worst company ever. I was quoted a price for a repair that might not be covered by my warranty company and when the warranty company covered it they tried to charge me even more than the original quote for it being non covered. I don't see how this company is even in business they are the shadiest people ever. Be careful, they will try to steal your money too. So disappointing that people can do business this way. read more

We are back with this company again after dealing with them last year, different problem. Again, been a month since this started. FAHW did much better this year. A tech came out to the house and said there was no power at the unit. Found out that condenser was bad and shorting out, kicking the fuse off. Hired Electrician to find out that issue. Newest issue, Anthem received an email that the part was available on for pick up on Thursday September 7th. Anthem asked for a change of location to pick up the part. FAHW approved that on Friday September 8th. Guess what part is still not picked up as of today, Wednesday September 13th. Coachella and Palm Desert must be far apart that it is taking 5 days to pick up the part. Read my review from last year. After 4 months and me tracking down the part that was in there warehouse it is was finally fixed.. Only 4 week so far this year,but still no air. read more

Thanks, Calvin. Your prompt service & expertise was excellent. Now I have Heat again.

As a new homeowner I wanted to take extra care in keeping my home in good condition. Contacted Anthem to provide service for my air conditioner. They were fast and efficient and now my air is running cold! Due to so much dust in my vents, the system wasn't cooling! read more

Anthem Air Conditioning & Plumbing - My old filters that were removed! - Heating & Air Conditioning/HVAC Near Me - Coachella, California

Very professional very courteous detected issue fast and fixed the issue fast thank you

I would like to confirm Trisha B.'s report that Anthem has some sort of deal with American Home Shield Warranty Co. The technician came out and told me several things were wrong and that he was going to try to get authorization from the Warranty Co. to fix them. (Of course after trying to get me to sign a year service contract with them and replace the entire unit.) I asked him to email me the list of things he said were wrong and he said he would. He never did. When he left the SAME THING HAPPENED that happened to the previous yelp reviewer ... he disconnected something that resulted in NO POWER in the kitchen. I wasn't even in the kitchen while he was working. I called the tech back and he denied doing anything to the power. The next day I texted the technician to ask for the emails and I got no response. So I called American Home Shield to find out the status and they said they were denying everything (of course) b/c Anthem said that rodents chewed through the wires. He didn't even go under the house. If you get assigned to this company from American Home Warranty, ask them to assign you someone else or cancel the work order. Avoid these people at all costs! read more

Had had been dealing with my home warranty for years to get my cooling and heating system fixed only to have multiple techs tell me that the home warranty would only put a band-aid on the system and never replace it. So decided to just drop our warranty and buy a new system ourselves. After calling countless companies we found out that due to COVID all the prices had doubled and that we should had replaced our system a year an a half ago to have gotten a better price. We had Anthem give us a quote and by far they were the cheapest. They came out 2 days after their quote and completed all the work that same day. They left my home clean and kept picking up after themselves as they went along. I really liked their no BS and not trying to up sell me from their original quote. I highly recommend them if you are looking in replacing your system. read more

We reached out to our home warranty company due to our A/C blowing hot air. They sent out Anthem Mechanical. The technician arrived and diagnosed the system and informed me that the fan motor needed to be replaced and will be ordered, then scheduled for repair once received. The technician marked the box on the paperwork for "should do" repair condensation line. The condensation line was previously cut resulting in the water dripping on the roof which does not affect the operation of the A/C condenser. My Wife was contacted by Anthem and told that they were going to order the fan motor although the condensation line needed to be replaced with copper which was not covered through home warranty at a price of $350. She said no to the condensation line replacement as it is not necessary. The Anthem employee on the phone even said "well yea, it doesn't affect the units performance". We were then informed that no work will be performed unless they replace the condensation line. My wife has contacted Anthem and left voicemails with no call back in the last 6 days. Our home warranty representative even contacted Anthem 3 times with us on the phone with no answer. I highly recommend searching for an honest company, this company needs significant improvement in their business ethics. read more

Anthem Air Conditioning & Plumbing - Heating & Air Conditioning/HVAC Near Me - Coachella, California

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The front desk girl has a horrible attitude problem. Unkind, inflexible, spoke over us and left us without heat for an additional 2 days in the coldest days of the year because of her power play. Unfortunately we are stuck with this person representing this company due to American home shield. She asked if our heater had been tampered with- and I've been complaining to the gas company for the past 3.5 years since we moved into the home. Insurance manipulation at its finest wording it tampered and not defective and having to deal with this nasty snot so it wouldn't be covered. Good luck with your karma Lady- and whomever owns this company, I can guarantee I'm not the only complaint and won't be the last. I bet you have a long list of customers that have been treated unkindly. read more

Probably the best people we have ever dealt with...They responded in minutes, came out the same day, and fixed the problem immediately... Alberto was the best...A great personality, totally knowledgeable and a pleasure to deal with. If I ever have another problem, I will ask for Anthem Mechanical first!! read more

They are very fast, friendly and efficient. I'm glad there's a reliable team there that we can count on, plus they are completely honest on what needs to be fixed and what doesn't, a rare quality these days. read more

Horrible in every way. Stay away or ask your home warranty company to send ANY other company out. Edit for reponse: it wasn't under my name. It was my mom and step dads house and I was there on vacation watching and hearing everything. All excuses and zero remedies to all negative post about your crappy business. read more

Andrew checked the furnace diagnosed that it was the board. He put the order in for a new board a few days later he was back and fixed the issue so far so good. read more

Had work done on our heating and AC units, top notch service! Freddie the technician was extremely professional , he explained our issue in a way we understood and fixed it quickly. We were so pleased with the original service that we signed up for their maintenance program and couldn't be happier - Freddie came yesterday to do the winter service and we are confident that we will have no issues this coming season with our equipment! Freddie is a credit to the Anthem organization - all tech's should be as professional as he is!!! read more

Fast service didn't have to wait long. I called last week on Thursday and they was able to schedule me the morning after 4th of July. Great service and explained everything that was going on with my air conditioning unit. Very kind service from the first phone call to the technician that came out. I would highly recommend this company. I will continue to call anthem mechanical for future repairs. If you want fast a great service this is the company to call. Stay cool read more

Anthony did an outstanding job!!! He's an apprentice but he works hard to figure out the answer and fix it. Our a/c for upstairs, fan would not move... Anthony spent 3 hours working to fix it! Outstanding job Anthony! We are cool and appreciative! read more

Worst customer service and very poor communication between the technician and home owner. They give an ambiguous timeframe for when the tech is coming (8AM to 12AM). The tech showed up at my house 10:38 AM and he called me and I notified him that I will meet him in exactly 10 mins. When I show up at 10:48 AM, he isn't there and he left without letting me know. I called the company and said that he is allowed to leave after 10 mins and I will be charged $50 fee for this trip. This is just not fair and not a helpful customer service. They are just money hungry. read more

Avoid working with this Company(Anthem Mechanical) AT ALL COST regardless if it was a selected by Home Warranty as their vendor(ask for another vendor if they assigned Anthem Mechanical to you). They came to my house(in Indio) to diagnose my AC issue and found that a part had to be replaced. A month pass, no update. I started calling them literally daily(very unpleasant & unprofessional experience every single time...I have the names to whom I spoke with each time) and claimed the part has to be ordered through OEM because it was required and must be OEM parts per Home Warranty. After a week or so calling and chasing home warranty, they finally made the call directly to Anthem Mechanical. Anthem told our home warranty that it has to be OEM part because the part does NOT fit to our existing unit, a COMPLETE LIE. Anthem Mechanical came to my house ONCE to diagnose the issue and your technician NEVER tried to fit or retrofit any part to try and fix the issue(I have his name too). So how can you, Anthem Mechanical, tell the Home Warranty that you tried to use non-OEM part and it would not work because it does not fit??? Anthem Mechanical, you are blatantly lying to me(the customer) and you are lying to Home Warranty(FNHW). You left me and my family with small kids and elderly with NO freakin AC for over a month plus. Now, I am working with Home Warranty to find another vendor(another $75 to my home warranty because it is a new work order). Looking forward to working with another vendor that is TRUSTFUL, REPUTABLE, & DEPENDABLE. Do not work with this company regardless via through home warranty or pay out of your own pocket. You will suffer of headache and very unreliable service and your AC will never work in a timely manner. Also: I've called many times to ask to speak to their supervisor with no luck at all...typical run around answer like, supervisor is out of office, will email, or will try to contact me... Never heard from Anthem Mechanical. ======= IN Response to Mike's comments below ====== Mike, your response is a bunch of baloney, stop drinking the juice from your technician report but at least understand the issue. Because to me, it's either you the owner is CLUELESS or your Technician is clueless, perhaps, both. Your claimed below is the most blatant lie and absurd. I'm still steaming from your company services for leaving me and my family with small kids and elderly with no AC for over a month, over a freakin month.. After closing my work order with you guys UNRESOLVED, the home warranty was able to find another vendor that got the job done in LESS THAN a week(LESS THAN A FREAKIN WEEK). It took them 3 WHOLE days to order the parts needed/approved by home warranty and replaced the parts of my AC & have it running in a matter of 5-days. There was NO reason for your company leaving my family no AC for over month(hottest time of the year). If your company did not wanna work with us because it probably did not bring you $3k, $5k of profit, least you could have done is be honest and close out the work order and not leave me hanging. Bottom line, you The Owner, your Technician, your business claim in what you stand for is nothing but a fake advertisement to get customers. To future customer (disclaimer tip), Do NOT work or take a chance to have Anthem mechanical work on your AC issues. You will pay the price, agony, and pain of them leaving you hanging. Your family will suffer with no AC like mine, especially if you have small kids and elderly. If home warranty ever assign Anthem to you, ask for another. You, future customer, do NOT deserve incompetent, clueless, or irresponsible services like Anthem. I've given my piece to Home Warranty, that's why they were able to give me another vendor quickly and resolve my AC issue in a timely manner. read more

Thermostat needed to be lowered 10-12 inches for this you changed my mother 80 years old 200 dollars eney man that would do this has no decency nice I had give you one star just to post how would you feel if some did this to your grandmother read more

Anthem Air Conditioning & Plumbing - 200$ I patched a hole in that a month ago the wire was long enough to move the thermostat - Heating & Air Conditioning/HVAC Near Me - Coachella, California

Andrew from Anthem Mechanical fixed my air conditioning unit. The dual capacitor was replaced. Andrew checked the vents to see what temperature they registered, opened vents, and closed my swamp cooler vents. He did a GREAT job! Thank you! read more

This company was dispatched by my home warranty company. Freddie, the technician, was awesome! He fixed the problem as expected, but the more impressive part was how well he explained everything. I liked him so much that I contracted with his company for an annual check up plan. read more

Since writing my previous review we have had nothing but problems with the air conditioner anthem mechanical "fixed." The AC unit was finally fixed months later. We left town and when we came back the same AC unit was working. We called anthem to ask what the heck the deal was since they supposedly just fixed it. A technical came Out and supposedly fixed it again. By that night the AC was making a horribly loud noise and once again mot blowing cool air. All the copper piping is completely soaking wet because of the excess condensation..., which it had never done before. We have another identical AC unit untouched by anthem mechanical that does not do this. The unit has proceeded to make a horribly loud noise at various points ever since they came and just stops working. I have to turn it off and then wait turn it back on and hope it works since it's 100+ outside. I will not accept the sub par work that has been done, I will not accept my unit not working after all this. It is unprofessional, disrespect and and just crappy the way we have been treated in this process . I have paid and waited and paid and waited and intend to have a AC unit that works. This is unacceptable and it needs to be rectified read more

Terrible company. Constantly get a voicemail system when you call. They don't call back for days. They put the wrong refrigerant type in my AC system making a bad situation worse. In addition they told me I needed a Freon leak detection that would take five days for results. I called another company and they had to repair what Anthem screwed up and fixed my AC system in one hour up and running. Do NOT call this awful company. read more

Anthem Air Conditioning & Plumbing - Heating & Air Conditioning/HVAC Near Me - Coachella, California

Avoid this company. I have an American Home Shield Warranty. My AC went out and they were the vendor assigned to my call. The instructions said to call them to schedule an appointment. I called and left a message 3 days ago and I have still yet to receive a call back. I ended up calling another AC company who was here within the hour and fixed my unit. I tried to call American Home Shield to send another vendor, but waited on the phone for 2 hours, without getting an answer, so I gave up on both this company and will cancel my American Home Shield warranty. What good are either of these companies when they wont call you back or answer their phone. It's 110 degrees plus in the desert so in this business they should be more responsive. read more

Fantastic service by Anthem Mechanical and our service guy Marcus. They were a couple days out to come fix our upstairs heater and then called to say they could come fix it right away this afternoon. The part needed was in Marcus' truck and my heater was working within 15 minutes of his arrival. Fast, efficient, friendly and great communication. I would definitely use this company again! read more

Anthem Mechanical is by far hands down the best HVAC company out there. Don't even waste your time trying to find or look for a different company . They professionally installed a brand HVAC system at a great price. We would highly recommend everyone at this company to take care of your needs in this area. read more

Used anthem for my home warranty because my condenser fan motors winding went bad. (I am an HVAC tech and already knew what the problem was) they sent a technician out to check out the problem. After some time he told me my system was low on refrigerant and my furnaces control board was bad. Both weird as I has checked the pressures that morning and the board was operating fine. After he left I heard a slight hissing coming from the shrader cores of the system. I believe the technician loosened the shraders so the system had a slight leak to fit his story... so sad to see. read more

Anthem Mechanical was assigned a repair of my A/C through my home warranty service. While the serviceman was here I asked if he could replace my complex thermostat for a simple one. He told me it would be $195. I thought it was high but did not know how much a thermostat cost so I said ok. When he left I looked up the cost of the thermostat online and it was $42. That means they charged me $153 for installing it. It took him 15 minutes. That works out to $612 per hour. I hate being taken advantage of. I sent them an email explaining my feelings and didn't get a response . Though the service on my HVAC seems to be ok and the two servicemen were professional and pleasant, I'd never recommend them because of the price gouging. read more

The technician was polite, answered all my questions and listened to what I had to say regarding the issue to why he was here. He reevaluated my issue and resolved it by replacing the small part. He was confident and knowledgeable with his resolution. He explained clearly what took place and why the issue happened. Great work! I would certainly recommend Anthem Mechanical. read more

Do not use this company. AC unit repair estimate was over $1700 dollars and when I called 2-3 other companies all came in with at least 40% cheaper. read more

Had another warranty call on the AC. Anthem was again assigned by the warranty company to handle the warranty repairs. Their tech Anthony Gutierrez was prompt and took care of the issue. We typically are not impressed with the contractors sent out by the warranty company but have been extremely pleased with the service provided by Anthem. We have recommended them to others in our retirement community. read more

I would give them 0 stars if possible. Freddy Jimenez told me that my wheel and blower needed to be replaced because the wheel was warped. He also said the coil was dirty and need to be cleaned. He said the warranty may not pay for the cleaning. He then told the warranty that my wheel was warped because it was dirty and it's not from normal usage. He LIED!! I've had my unit serviced every year since I've been here 7 years. If that was the case why didn't the first technician Anthony Gutierrez say the same thing. Anthem sent out another tech four days ago. He said the wheel was warped and he adjusted it. It was still making a helicopter sound but he said it's fine and to call the warranty company back. That was wrong of him! They just want more money. if the warranty company don't pay you enough then why sign up. Freddy said it would cost about $500 something. I said no way am I paying that! Their office person is very rude, Raquel was her name. Alex is supposed to call me but now I've just decided to get a second opinion and use another company! STAY AWAY FROM ANTHEM After speaking with Mike he said the dirty coil would not cause the wheel to warp. Well why did you tell AHS that??? I would never use this company again. I see others have had the same experience. Sad sad sad. Time to post in other review sites. read more

I have American Home Shield home warranty. Anthem was very helpful on the phone. Andrew the service tech was outstanding. Anthem excellent company. read more

I was referred through my home warranty companty to Anthem. The delays and claims that they never rec'd the authorization for repairs from the warranty company were numerous. I have lost over $4000 in rental fees on my property. A woman who answers the phone by the name of Ginni acts as a firewall and will NOT let you speak to their authorization department. They are claiming that they need $750 to clean the condensor and fan which they are replacing ??? If you get referred to them from your warranty company, good luck. If you call them as a retail client, be careful !!!! read more