The good: We got a quote from another termite company that…read morewas over $500 more so we ended up choosing TCE. We were referred to them by the previous owners of the home we were buying. I was happy with the service and was able to get the process done quickly and without my actual presence. The bad: It sucks that we had termites to begin with! We couldn't enter the home for 3 days after fumigation (standard, but inconvenient). The interesting: I was mortified at first when I found out we needed to fumigate our house because of termites but my realtor reasured me that this is pretty standard for all California homes given the environment we're in and the age of average homes here.

The service was really hit or miss. The first time I used them, (which I paid a lot) I had a…read morewarranty and someone was able to come and check periodically but nobody ever did. I understand staff changes but I didn't have time or energy to micromanage that process and as a result I had to pay more to use them due to rats returning, it didn't seem to have fixed the problem since I'm having an issue again. The second time I used them, they were more diligent with the scheduling but I still had to remind them at least once to refill the bait boxes or check on them. I will not be using them again.

Been using them for about two years now, and they come out quarterly for pest control. Before…read morestarting the service, we used to get quite a few ants and crickets around the house, along with the occasional spider inside. Since using them, I hardly see any insects anymore, so the service has definitely been effective. Their pricing is also very reasonable compared to other pest control companies in the area. Overall, I've been happy with the service and plan to continue using them.

I was having ant issues inside and outside of my house. I called around and found AABC, and they…read morewere able to come out the next day. They called to update me and let me know when the guy would be showing up. Joe came out and sprayed around my house and under the house (bless his heart); it was a hot day. Very professional. Great pricing, and their warranty is 30 days. I will recommend this company to my friends and family.

I received a call back and was able to schedule an appointment for a few days later to deal with an…read moreant problem that occurs every summer. I was provided a rough estimate of the cost at that time. Josh was professional, friendly, and after inspecting the house and the areas of concern, he explained the work to be done and confirmed the price. I appreciate that he didn't try to upsell a recurring maintenance program, and instead told me what to expect and to call in two weeks if the problem wasn't resolved. That was almost a week ago, and everything is great - no ants coming into house, and the price was lower than other quotes I received. I will definitely call him next summer if/when the ants start coming into the house again. Thank you Josh!

This review is long overdue! I found this business here on Yelp probably a year ago. Josh is simply…read moreamazing! We have been treating for crickets for some time and whatever Josh has been doing has been working well. I highly recommend this business as they are honest and professional.

I tried my best to rid my house of the rodents that took up residence but finally called in Home…read moreShield (HS) as the experts. During the process, I came in contact with about a half dozen team members, all of whom were friendly, professional, and personally concerned with our wellbeing. That was important because I found that ridding a home of rodents is not easily achieved. The initial step was to survey the house, seal potential entry sites, then set the traps. The HS team completed the process and set up an appointment to check the traps. after a couple visits, we still heard the vermin scratching around. So, HS brought in a senior inspector who found a few open areas I never would have thought to identify (openings between the outside wall and the foundation that were tucked up underneath the visible area). Those areas were sealed and within ten days, we no longer heard anything. I check of the traps today revealed a large intruder had been eliminated. Home shield performed like partners in our quest to eliminated rodents from our home. They came back as often as needed without complaint and escalated appropriately to assure our problem was solved. And importantly, they never once questioned our reports of hearing critters.

I have been a long-term customer, and honestly, I am extremely disappointed with how this company…read morehandles its services and plans. From a customer's perspective, everything is presented as one company, but once you actually deal with different services, it feels like you are dealing with completely different companies. The communication between departments is confusing, and customers are left to deal with the consequences of their internal organization. What is even more frustrating is what happens when you try to change your plan. You would think that as a long-term customer, you should have some flexibility to switch between services, especially when you no longer need a particular service. Instead, I was told that changing my plan could result in a cancellation fee before I could move to another service. This is extremely frustrating and feels very unfair. I am essentially being charged for trying to change services within the same company. The way these plans and cancellation policies are structured is not clear enough, and I believe customers should pay very close attention to the fine print before signing up. I consider myself one of the customers who has been negatively affected by this system. What makes this even more disappointing is that I have been a loyal customer for a long time. You would expect a long-term customer to be treated better, not feel like they are being trapped by complicated plan structures and cancellation fees. My biggest concern is the lack of transparency. The company may present everything under one brand, but when you actually need to make changes, the process can become extremely complicated. Customers should be clearly informed upfront about which services are handled separately, what happens if they want to switch plans, and whether cancellation fees will apply. I am sharing my experience because I want potential customers to be aware of these issues before signing up. After being a long-term customer, this experience has seriously damaged my trust in the company. I hope they will eventually make their plans, fees, and policies much more transparent and customer-friendly.

I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.

Micah and the team at 360 Rodent Control were great. We found evidence of rats in our home and…read morereached out for help; Micah came out promptly, did a thorough inspection, and clearly explained what he found, what was causing the problem, and the steps they'd take to fix it. He answered all my questions and provided a clear, straightforward quote so I knew exactly what to expect. The service that followed has been excellent. The crew arrived on time, cleaned up all the affected areas, and sealed everything so we're not dealing with ongoing issues or new activity. Everyone was professional, respectful of our home, and left everything neat and tidy.

Micah was thorough in his inspection and communicated his findings in simple and easy to understand…read moreterms. He showed up on time and was prompt in responding to all my questions and follow ups. Jorge, Santiago, Elvis and Johan were diligent and professional throughout the cleaning process. The heat was brutal but they were determined and thorough and friendly. They left no trace when finished. Now in the follow-up phase with checking traps for holdouts and installing new insulation in a few weeks. I'll follow up after that but 5-star all the way so far.

Marcus came by on Friday to eradicate german roaches. He was very professional and friendly.read more

I am very happy with the work this company does . Javior has been working in my property several…read moretimes and he is great. Thank you Javior.

When I moved into my new home, I found the outside of the house was littered with all sorts of…read morespiders, including brown widows. I also noticed there were a lot of droppings, which turned out to be rat feces. After contacting multiple pest control vendors in order to take care of the pest infestations, I found Pasadena Pest Control to be the most transparent in pricing, as well as one of the most detailed on what exactly each type of service would consist of. Looking at their website, I had a feeling this company would probably provide excellent services, as it is well laid out and full of information. It includes general information on pests and of course the services they provide to combat them. I opted for their insect service, as well as their rodent service. Karrie did and has been doing a great job communicating with me and scheduling my services. Erik who's been the one conducting the pest control service itself, has been great and has been doing an awesome job. For the rodent service(s), he pointed to and showed me vulnerable spots around my home (including going on the roof) that could lead to a rodent intrusion. After his inspection, he provided a comprehensive and detailed report on what would need to be done to eliminate the infestation. As for the insect service, he also didn't mind answering many of my questions on what I can do myself to help prevent or at least mitigate future infestations. After a few weeks, I've noticed much less rat droppings. One spot that had the biggest rat feces has none after his service. I also haven't seen a brown widow since he sprayed the exterior of my home. And finally, every crawling insect I've seen inside my home since the spraying has been found dead, which means the spray is working. I highly recommend Pasadena Pest Control if you're looking for a pest control service. Thank you Pasadena Pest!

1 Star I had a very…read moredisappointing experience with this company. I was charged without being clearly informed of the cost or authorizing the charge beforehand. Good businesses communicate pricing upfront and obtain customer approval before billing. After disputing the charge, I was threatened with having the account reported to collections and negatively affecting my credit. I also had concerns about whether the service was actually performed as claimed. Because of these concerns, I filed a complaint and requested documentation showing the work that was completed. I believe customers deserve transparency, clear communication, and proof of services before being billed. Based on my experience, I would not recommend this company.

Thank you, Joe, really appreciate the help. He was very thorough with the inspection and explained…read morethings really well. They were also really quick to respond. I called at 9 am on Sunday morning, and they were at my house by 9:30 am.

I didn't go with them, but they were one of only two rodent companies that had no bad reviews. They…read morecame out for a quote and basically told reiterated what their competition had already said. The guy was honest, thorough, and within minutes I had a quote. The only determining factor in my decision was the price and that the other company was local to my city. But I would 100% give them my business in the future, and I appreciate how honest and attentive they were when they came out.

We've been iKill customers for over a decade now. Techs are friendly and we've been happy being…read morepest free. If we do encounter pests, they'll come and take care of it. Easy to make payments online, very happy with our service.

I saw a cockroach in my room and freaked out and I called Ikill and Robert came by and was very…read morehelpful and I feel like this is a company that offers a reasonable price for pest control. The service was fast and excellent and everyone I spoke to was very kind and helpful. I'm so thankful I called this company.