12/19/2025 I stopped here recently to return a shirt that I had purchased online. I was sad to learn that the store is closing on January 25th, 2026. Everything in the store is 60% off and final sale. I also didn't know this is the only store left in Arizona. I love this brand for its petite clothing that is great to wear to work or out to a nice dinner. I will say the quality of clothing has gone down a bit while the prices have gone up, but I still found some great items recently. All of the staff in the store are always so welcoming and courteous. It's convenient to have a storefront to try on clothes before buying and to return online orders, otherwise you'd have to pay to ship the item(s) back. I overheard an employee telling another customer that their lease was up, and the company decided not to renew, but that they may be opening a store somewhere else in Arizona. I really hope they do! read more

Every time I come in here I'm impressed by the customer service. Sometimes I like the clothes, sometimes not, but they are always so kind and helpful. read more

Ann Taylor has closed down most of it's locations in Phoenix with the exception of this one. The clearance racks are really hard to browse as they are so densely packed and for petite people, one would have to literally climb a ladder to see what's out there. That in itself dampens the shopping mood. They have not improvised to provide affordable clothing and the styles are definitely not worth the prices. Associates are nice. But they really need to give better deals if they want folks to shop here. Jewelry is also so over priced. read more

Seriously one of my two favorite stores! I don't mind shopping, so I am the delegated shopper for the family. For well-made, classy, and fashionable women's clothing, shop at Ann Taylor! As for this store in particular, the staff is extremely helpful, polite, and knowledgeable. When I shop, I do a wardrobe purchase, so my arms are usually full. The staff is constantly checking in on me to relieve me of my holdings, never pushy or offering my any additional items, yet always available to answer my questions and locate items in my preferred size (not for me of course!). As a card holder I take advantage of the additional discounts and usually get great deals. However, I am mindful that their clothing is of higher quality, so the prices are not at all unreasonable and there are usually discounts available. Most recently, I had an online return that may have been a day or two past the return period. Without a question, the staff handled the return flawlessly and made me feel like a valued customer! I'll see you again soon my friends! Real soon... read more

Younger brunette female did not acknowledge us when we walked in. We were on a mission for my friend to find new work pieces. I greeted her a little while after and she just looked at me rudely, no greeting. I asked her a question and she barely looked at us and didn't offer to help since the size portions were minimal. It was very odd and IR felt like she was annoyed that we were bothering her, even though there were maybe 3 people in the entire store read more

Most of my clothes are from Ann Taylor as they are well made and fit well. I buy most items online. This store is inside the Chandler Fashion mall. I needed to make a return so I visited here for the first time. The lady with the spikey hair helped me and she was pleasant. The other employee had an unpleasant look on her face. Anyway, Ann Taylor's parent company is in bankruptcy. I hope this brand survives. read more

I love shopping at Ann Taylor. They are always kind and make me feel welcome. The Store Manager is so friendly and helpful. I will continue to shop here and at the LOFT. read more

I recently visited Ann Taylor at Chandler Mall and I must say Malayna did an amazing job at assisting me with an return and also she had excellent customer service skills! That's so rare nowadays because there's so many people with bad attitudes and they have no people skills at all. However Malayna was very nice and very friendly plus she had an great attitude and helped me ultimately. Thank you Malayna and Keep up the great work and positive attitude!!! read more

Since I'm mostly an online shopper, I did not know that when you buy something online from them that the return shipping was not free. This was a surprise to me so I went into the store this morning to bring back my online purchases. Unlike the previous reviews about this particular store, I got good service from the two young women working the store today. They were both pleasant and handled my return/exchange quickly. Although the girls at Ann Taylor made it quick and painless, I wish that the brand would offer the return labels for online purchases to make online shopping a more convenient customer experience. As I told the girls, while the policy is that Ann Taylor wants to do their part to save the planet with not printing any more return labels and wanting to save the earth, the one thing that comes to my mind is pretty simple, with the current landscape of retail stores dying, how about thinking about the customer experience and saving your customers? Except for the online return policy, all in all the store is clean and staff is pleasant and when I get more time I hope to return to do some in store shopping. read more

Great service and very attentive older ladies working there. Clean, organized and great clothes!

Went in to buy a new pair of pants for an interview; left with a whole outfit in less that 30 minutes! For me that possibly unheard of. My customer experience was such a pleasant one. The sales associate really listened to what I was looking for and recommended a simple pink pendent necklace that completed my outfit we had picked perfectly. It was just too good to pass up. read more

Literally worst online customer service ever. Everyone at this particular store is very nice and pleasant to deal with. I feel bad that they work for such a terrible company. Their clothing is so incredibly overpriced, it is complete a terrible quality and falls apart almost immediately. You can iron it, you can't put in the dryer or dry clean it it's such a pain in the butt. On top of that when you try to return through the online they charge $7.95 return charge. Oh, and you can't edit any order after you place it... Even if it's processing and not set to be delivered for over 10 days LOL you have to wait to receive the items and then return them with the return shipping fee. It's such a joke. I will literally buy elsewhere and pay extra money to have my clothes tailored from now on. read more

I tend to like purchasing items for my wardrobe from this store, but I never expect a genuinely nice experience with the associates. On occasion someone will greet you after entering the store and after that, you're on your own. Today I called to ask a question and was answered by the most annoyed tone of voice. Almost amusing that it could actually be a less than stellar experience on the phone, too. As another reviewer shared, stick with online purchases. read more

I love their clothes! But the employees are a little on the bitchy side. They totally ignore you. Shop online if anything the employees are rude. read more

Terrible customer service skills at this location. I received a gift card and not knowing each Ann Taylor was different I shopped at the outlet mall and wanted to return something and purchase a different item. The employee who helped me made me feel uneducated. Said the outlet malls are not quality clothes and they could not have those in their store. Still do not understand if I can use the gift card at any Ann Taylor, I should be able to return to any Ann Taylor. read more

I had a work event that called for a very specific look. I had only one day to get what I needed and was feeling a little frantic. I don't normally ask salespeople for help, but this time I was desperate. The saleswoman was a terrific help. I gave her some perimeters and she kept a steady stream of options coming to my dressing room. If something didn't work, I simply said it wasn't my style and they were very understanding and receptive. I ended up getting just what I needed for a decent price and the clothes are very high-quality. They even went the extra step to steam a jacket that I bought. I was impressed. read more

Completely agree with the other reviewers. On Saturday the lady who is supposed to help out and ask browsing customers ignored me twice - perhaps I wasn't wearing the right clothes. In fact, if you don't ask for it they won't bother about you. Checkout took forever, although there were only two people in front of me. A waste of time. read more