Worst manicure I have ever had in my entire life. No joke, no hyperbole. The WORST.
This place is near my office, so I made an appointment to come in after work. Easy enough.
I prefer my nails clean and short. They were getting kinda long so I wanted them cut a little and then filed, but not ONLY filed because I've found that when my nails are filed down too much, they tend to peel. I politely explained that to Mimi, the manicurist I was assigned to. She nodded, then ignored my request and began filing my nails. I pulled my hand away and explained again that I would prefer they be cut first. Amy came over and seemingly scolded Mimi in Vietnamese, after which I got yelled at by Mimi because it's the "same thing if I file!"
Mimi proceeded to PUNISH ME for disagreeing with her. She cut my nails to the quick with nippers and then proceeded to attempt to file them, which amounted to filling away at the skin, so much that there is now raw skin at the tips of my fingers. She yanked my hands around while attacking my cuticles with said nippers, ignoring me and chatting with another customer about the new iPhone 5. After she was done yanking me around, she said "you pay now." I handed her a $20 and when she walked away, Amy came over again, looked at my nails, and asked me half-heartedly if I liked my manicure so far. I just looked at her. She responded, "I know how you feel, it's okay," and handed me their card with hers and Ann's names highlighted, instructing me to make an appointment with her "next time."
Mimi came back with my change, and I still tipped her $2 (in hopes that I would at least get a decent nail polish job). No such luck. There is nail polish all over my cuticles and top coat everywhere, and she got up afterwards without so much as a goodbye. I've posted pictures (taken on BART, so classy) to show how short my nails are as well as the poor polish application.
I know what you're thinking - Christy, why didn't you LEAVE when she first yelled at you?! You know, I don't know. Shock, I suppose. I wish I had, because now my fingertips literally HURT from how short my nails were cut. When I did leave, Amy smiled at me apologetically and said, "see you next time?" I shook my head.
Maybe Ann and Amy are good at what they do. However, Amy's response, demonstrating that she KNEW Mimi's work and attitude were poor, yet choose not to do anything about it, is unacceptable from a business owner. I will tell everyone I know to avoid this place like the plague. read more