I will not be dining at Andrea's again any time soon, and I would suggest that my friends do the same. Poor service, poor attitudes, where was the manager? Where does support staff come across having tantrums in the middle of the restaurant?
My family, girlfriend, and I arrived for dinner Sunday evening, which was 1.5-2 hours from home. The wait was short, only about ten minutes, so I grabbed a drink from the bartender, who was very nice and served me promptly.
We sat at our outdoor table and ordered a pitcher of rum runners, our appetizers, and entrees at the same exact time. The pitcher of drinks was out shortly afterward, and the appetizers took about 15 minutes. Perfect. The food was good, the drinks were great.
About 40 minutes after the appetizers were delivered, our server came over and apologized for the wait. She reassured us our food was coming up next off the line... 15 minutes later our server comes back and apologizes again, saying she thought she had seen our food, but double checked and ours was certainly next.
Over 10 minutes later our server returns, "sorry" she says.. I don't know what's taking so long, we are very busy... my dad pipes up at this point and asks if she could bring out another complimentary pitcher for the wait, she laughs and tells us maybe not a pitcher, but she can bring drinks.
Minutes later she brings a single 10 ounce drink and places it in the center of the table for the four of us....... I'm sorry, what?
At this point, it's been over 1hr 15minutes since our appetizers had been brought out. Looking incredulously at the single drink in the center of the table, we all decide we would like to settle up, it's a long ride home. We waited at the server station for our server, asking other servers if they could find her.
I've worked in a restaurant for years, and I don't know if they didn't have a floor plan to refer to, but they couldn't find this girl. While we spent over ten minutes waiting for our server so we could pay and leave, the food finally comes out. An hour and a half after our appetizers, which we had ordered at the exact same time.
When asked if we still wanted our food, we said no. We had already packed up and were halfway out the door, the service sucked and it was a long way home. The extremely rude girl, a food runner threw a mild tantrum in the middle of the restaurant. "ARE YOU KIDDING ME" she exclaims, throws her arms around and rolls her eyes. Let's out a loud sigh and runs back to the kitchen.
Minutes later, our server still hadn't come out so we could settle up, but the same ill mannered food runner comes out holding another tray. My girlfriend moves out of her way making more than enough room, and the girl walks the tray right into her back without any apology. At this point my girlfriend gave her a dirty look, to which she sneered and said, "sorry."
As we continued to wait, we were more and more agitated. Multiple other customers began getting out of their seats and walking over to us asking if we were leaving, because they too were appalled by the service/wait time and were also looking to settle up. Finally we found our server and only paid for our pitcher of rum runners.
Throughout this entire experience, not once did a manager come speak with us. Nor could anyone tell who the manager even was. People were literally getting up and leaving, and the manager was nowhere to be found..... in my experience as a server, if we are under staffed and cannot provide acceptable service to our customers as a result, we will block out a section of the restaurant.
It must be nice to have such a high volume of customers coming through because of the location, that you can completely forgo any type of integrity in regard to service. It's too bad, the food looked pretty good. I will be going elsewhere next time I'm in the area. read more