I've had Andersen Heating & Cooling service my furnace and AC unit for the last nine years and have had only positive experiences. I did break-away to another company for a couple months, per a friend's recommendation, but went back to Andersen. The other company told me I'd have to replace my AC unit and my furnace. That was four years ago. I still have both units today and they are running great. The other company seemed more interested in what they could replace or sell you. You see them advertise everywhere. Andersen also recommended replacing my disposable air filters with stainless steel and mesh filters when we first moved in. They will replace them should they ever have a problem, mine still look new. Note: They aren't cheap, but mine has more than paid for themselves over the last nine years. All you have to do is vacuum the mesh screens, wash with your garden hose and let dry. I do this at the first of the month. I was VERY skeptical but bought one for the downstairs and upstairs. The airflow is much more powerful than your standard filter and less stress on your furnace. I'm also not making a trip to Lowe's and filling up our landfills with old filters. One of my better investments. Another nice thing is that we have had the same Andersen and Heating technician for the last three or four visits. Duncan is very professional and very knowledgeable and I hope he continues to be our service tech! read more

I was calling around getting estimates and I saw a commercial stating, "we will never overcharge you for a part, repair or service. BS. I already had a coupon for an AC tune up with another local company for $69. The guy that answered quoted me a price of over $200. Is that not proof? read more

I've used this business for 18 years and have just found out recently how much they have ripped me off. The first was a couple years ago. They told me it was time to replace the 2 capacitors on my two a/c units. They wanted to charge me $600 dollars for the capacitors and a couple hundred to change them. I purchased 2 new capacitors on Amazon for $15.00 each and it took me 10 minutes to change them. Last year they told me the furnace door safety switch needed to be replaced . They charged me $239. for a new switch and $75. to change it . I found out a new switch was 2 for $12.00 on Amazon. Latest, they said my system was 15 years old and was time to replace them at around $30,000. They said the blower on the upstairs unit was failing with bad motor and oil leak. I checked. No oil leak was found and unit ran great. Are there any honest Heat and air conditioning people out there?????????? read more

Had a common problem repaired today by Andersen. Starter capacitor was replaced which it turns out is a $26 part. my cost was $504. Less the $99 service call it was $400. Dont believe what the owner says about only charging a fair price for a part or service. $375 in labor for a 1/2 repair is absurd. You might can trust them but you will still pay for those commercials so I would go elsewhere read more

I have used Andersen Heating & AC for over a year now and have been very happy with the results. Jason, our tech, is excellent. Honest, very knowledgable. Highly recommend him. read more

The tech Nelson from Anderson told me I had to replace my whole system ($4000-$8000) vs changing out one capacitor ($300). I was able to get an honest company to come out and resolve. Shameful to borderline criminal conduct by Anderson. Put one star because I have to put something to post. Would give (-) if option. read more

I have had Anderson Heating And Cooling services on my house for about 17 years. I never had a problem with them; they were always professional and courteous. But when I bought a new house recently, I called Anderson to have them come out and start a maintenance agreement on the house. When I called, the lady that answered acted like she didn't care if I got them scheduled or not. She seemed lackadaisical and like she didn't care. she said she didn't have any appointments coming up and didn't offer any other options. So I tried a different company that the previous homeowners had used. The new company's customer service was excellent so I chose to go with them instead. read more

We have been dealing with Andersen's for 6 years now and have been very pleased with their maintenance agreement. Their office staff is efficient and the technicians were courteous and competent. Recently, when we had to have one of our units replaced, we asked Andersen's to do the job. Andre and Jr. came out and quickly and efficiently installed the new unit. They were both very professional and Andre was very patient explaining all he was doing and how the unit operated. I would recommend the company for any ac/heating work you need to have done. read more

We had Omar and Elvis install new A/C and heating units today. They were both very professional and took the time to answer any questions. They were very efficient and took the time to clean up the work areas. We considered other companies but since we have had Andersen maintain our old units we felt very comfortable dealing with them. I highly recommend Andersen for your HVAC requirements. read more

We have been using them since we moved into our home in March of 2019. We have been using the preventive maintenance agreement, where they come out twice a year. Julie is fantastic, friendly, respectful and professional. With the agreement, we got a great discount when our unit died and had to be replaced. There was an issue finding the coils, in the middle of summer, but they called across the country, found them, and we were back up and running in just a few days. This company goes the extra mile for its customers!!! read more

New to the area and needed service contract with someone reputable. Called many, many companies for information and possible repair to our 11 year old unit. Andersen was very responsive, professional and flexible with our changing schedules. We entered into a Service contract with them first and then scheduled a service call so they could get acquainted with our machine. They gave us options for our 2 problems educated us thoroughly on the choices. We decided on a new unit instead of large-part-repairs. They once again educated us thoroughly and we chose our unit/brand. The price was very fair (my husband is a research expert ;) and our installation was scheduled quickly. Omar, Elvis and Nathan were awesome to work with ! Thanks everyone from Jennifer at the office to each tech who came to help us. J & B Phelan read more

I was glad that the technician showed up with a mask, also that he wore booties over his shies. My overall experience with Andersen technician was outstanding. John black was my technician and he was phenomenal very knowledgeable, professional and he gave great suggestions. I've been having heating and cooling with my unit for the past two years. John black was the reason for me giving 5 stars, I was very impressed with him, if they were more stars I would've given it. read more

Had a tech come here to try and rip us off. He was trying to charge us 850$ for a part that's 130$ retail to consumer so whats with the 720$ markup? Called the main office to get the crook out of our house and they still charged us with the diagnostic fee and offered no "real" price to have my system fixed. It's ok though for anyone with some common sense the board is really easy to fix. Save yourself some money and if your unit stops working try changing the board first. Other places charge around 300$ for similar service to just change the board. Be warned when they try to rip you off!! Be an educated consumer. read more

Anderson was the company that put the units in our house when it was built in 2008. They came out recently to service the units and told us both of our coils had leaks and they were not under warranty. Anderson said it would cost us $2800 to replace them. Fortunately we got a second opinion and what do you know, the units were under warranty and we did NOT have to pay for the new ones. Only cost was the labor to replace the parts. I DO NOT recommend Anderson...at best, they are too lazy to provide the proper service to find out about your equipment and warranty requirements, at worst they are shady and are trying to get as much money from you as they can. Either way, would you want to deal with them? read more

Our furnace didn't fire up when it started getting cold so we called the Andersen since their number was on our thermostat. Brian came out and went through the entire system and found that some part was corroded and not working properly. He managed to clean it up enough to get it working while we waited for the new part to come in. Very professional and he left everything cleaner than he found it. Highly recommend. read more

Brian represented Andersen perfectly. His professionalism was awesome and he explained everything. He wore booties and was quiet, clean and quick. Highly recommend read more

We had an absolutely awesome experience with Andersen Heating and Cooling! Our HVAC units were 25 years old and needed replacing. We called 4 companies to give us estimates. Andersen was the first company to give the estimate. When Hector arrived from Andersen to give us the estimate, he asked us what we wanted to achieve by replacing the units, if we had a brand preference and what was most important to us. After inspecting the units, he returned to the house to tell us he would like to call his engineer, Jake, just to be sure what he was recommending, a 2.5 ton vs a 3 ton unit, was what was best for us. Jake came and joined Hector. They measured the exterior of the house and counted the windows. They pointed out that our plenum boxes on the furnace were disintegrating and that one of our returns was too small not allowing the furnace to breathe properly so they recommended replacing both of those. They were not pushy about this and left it up to us to decide if we wanted to do these extra things. They simply pointed out that doing these things would be beneficial by helping the units be more efficient. My husband and I both were very pleased with Hector and Jake and the fact that they took the extra time to make sure they were doing the best thing for our house. We did our due diligence and met with the other 3 companies. Most of them spent less than 15 minutes with us. They didn't measure, didn't mention the Plenum boxes or the return. I even asked one salesman about the return and he told me he thought it was fine. Another salesman showed me a picture of a hole in the Plenum box and suggested we buy metal tape to seal it, but not replace it. After reviewing the estimates, we chose Andersen, not because of price, but because we felt they would take good care of us. We scheduled the install with them and Dalton and Sean showed up on time as promised. They were pleasant young men and they worked hard all day and stayed until the job was completed. It was an 11 hour day for them but they never complained and just kept at it. Jake stopped by a few times throughout the day to check on their progress and he even cut the return larger himself to be sure it was correct. I can't say enough good things about this company. We are fairly new to NC so we had to rely on co-workers to ask what companies they knew about. We lucked out with Andersen and would highly recommend them to anyone looking to replace their HVAC! Thank you for looking out for our family! read more

We just had Andersen out to tune up our AC system. Very professional technician and pricing was fair.

We have had Andersen H&C for several years now and they are Horrible! Almost every time they have come out to do their annual HVAC cleaning, within 24 hours usually, something quits working. It almost seems like they purposely are doing it. Sometimes this goes on for several visits and despite it being their fault to begin with invariably we will get a bill for the damage they did to the unit. I don't think a year has gone by that their 'technicians' haven't screwed something up, and then the next tech will tell us what the first tech did wrong... It has been most frustrating, and we are now scared that every time they come out we don't know what will malfunction next. Thankfully they haven't killed us yet with carbon monoxide poisoning or blown up the whole house since the heating part is gas. Andersen put the unit in when our townhouse was built in 2008 and the builder strongly encouraged us to buy Andersen's annual 'tune up' pkg. It was also suppose to prolong the warranty, but every time they have 'left something off' or 'didn't reconnect', lastly it was 'the motherboard' but within two days the unit stopped working again... We will probably go with Morris Jenkins or Brothers HVAC next, unless someone else gives us a good reference... Who do you recommend? KG read more

The gas company identified a leak in our home and determined the leak is in the lines inside our home. Since the lines were originally installed by Andersen Heating & Cooling, we decided to give them a try. It's been 48 hours since we first spoke with Dale Andersen about identifying and repairing the leak. He quickly gave us a quote, which we accepted, and he said Mark would be in touch later in the day or early the next day to set up an appointment. We have called the company several times, even speaking to Dale a second time, and have yet to hear from them to set up an appointment. Meanwhile, the gas to our home is shut off and the gas company will not turn it back on until repairs are completed and inspected. We have come to the conclusion that we do not want Andersen H&C to step foot inside our home if this is the way they treat new customers. Unfortunately, the company whose name starts with the "big green K" does not perform the work we need done. However, we found another fantastic company who had technicians at our home within an hour of our call and the price is a fraction of Dale Andersen's phone quote. As of this writing, repairs are done and we still have not received a scheduling call from Andersen H&C. Consumers beware of this company. 7/14 - Too Funny. Andersen just showed up to assess the situation. No appointment, no phone calls, 6 days after we first called them, and well after the problem was fixed. read more

We "inherited" our relationship with Anderson as they were the designated service provider for a unit under warranty on the house I purchased. Our experience with them has been fully positive. Excellent with setting appointments, good communication, very professional service techs, and friendly/helpful office staff. I have no hesitation with recommending Anderson! read more

Over charged for R410A refrigerant $259. for 2lbs "plus $89. for diagnosis total cost $348.

We have used Andersen Heating and Cooling for years. If we need service, they are very prompt to answer our call and send someone to help in a timely manner. Andersen Heating and Cooling has always fixed any problem we had on the first visit. We highly reccommend Andersen Heating and Cooling. read more

I've had a service agreement with Andersen for a couple of years. I recently called to have someone come out and diagnose my AC because it wasn't cooling. They charged additional fee for this. And explained that my Evaporator Coil needed to be replaced. It was under warranty so all I had to pay was the labor (over $1,000). After waiting 3 hours for the right part to be delivered (the next day). It took them(2 men) about an hour to do the entire replacement. (I believe that equates to $500/hour/man). About a week later they did the semi annual maintenance and too nearly another $200 bucks. Within a couple of weeks... I still had the same problem. No cooling. I thought it was the high heat but called them back to take a look. Another Tech came out just after 5pm. Put 1/2 lbs of Freon in and left. Said it would run $300 to do a leak check. ARGGGG (was thinking it would have been cheaper to replace it). I called AirTek (here in Rock Hill), They came over and did a system check and leak check ($89.00) and showed me where the leak was. Andersen had not installed the Evaporator Coil properly. They told me they would not touch the system and suggested I have Andersen come and fix it. (AirTek's price to replace Evaporator Coil, for my system would have been between $600 - $700). My new Heating and Air Company. :) I called the Service Manager Dale Andersen - he sent tech out and had the problem fixed. In the mean time - my electric bill for 2 months of constant running AC was an extra $200.00 and Dale wasn't willing to reimburse me for that. All he offered was to reimburse my Maint. Fees. I filed complaint with BBB and got no response. So I am listing this here so you might stay away from the problem. I would never recommend Andersen Heating & Cooling (Andersen Services of the Carolinas) to anyone... beware.. use at your own risk and have plenty of money available. read more

I'd give negative 1,000 stars if I could. We bought a new house with a unit installed by Andersen. Year 2 we started having issues. Kept bringing people from Andersen out for service - always got no explanation, just told us it was normal and all fine. The customer service kept promising to call us, send us quotes, get back details on our warranty and never did. Then we had rust running down the side of our house and were told it was too late for warranty by then. Again, Andersen came out - "have to replace evaporator coil for $2,000." No explanation, nothing - couldn't get out of here fast enough. Instead we called Air-O-Seasons and they were more helpful in 5 minutes then Andersen has been in 5 years of dealing with issues. Air-O explained how Andersen's installation was lazy and flawed and the explanation made total sense. They explained every detail and made sure we were good to go before leaving. If you have a problem, call ANYONE but Andersen - Try Air-O-Seasons instead. read more

I have never written a review online before but I felt compelled to write this one after dealing with Anderson for the past 3 days about our AC unit. We have used Anderson for 8 years now to maintenance our two AC systems and have not had issues with them until now when one of the units had a leak. The technician came out Sunday night to tell us that he could refill the refrigerant and that it would get us through the season or maybe through 3 years. Because changing an AC unit is so expensive he said that in his professional opinion it was best to spend the 450 to refill the refrigerant as opposed to the 6,000 a new unit would cost. We took his advice in the hopes that he was right and we could save some money up for when we did need a new unit down the road hopefully later than sooner. By the next morning (not even 12 hours later) the house was not cooling and the same technician came out and said that the refrigerant was gone! It had leaked out already and so now we would need a new unit or replace the coil where the leak was. The price Anderson was giving was WAY higher than the three other AC companies we contacted. Not only was the price WAY higher their warranties were not the best. We decided to go with another company that gave a better warranty and better price and when I called Anderson to talk about the situation Dale Anderson himself was rude and unprofessional. He did not want to give any kind of refund on the refrigerant that was put in even though the technician should have heard it leaking before he left the house since it drained it all in less than 12 hours. Mr. Anderson was unapologetic when I confronted him about the fact that as a loyal customer for 8 years I would have received a discount on my AC unit that no one told me about but according to him I should have know since it was in my maintenance documents! VERY rude and unprofessional would NOT recommend working with him ever! read more