A long overdue review, but kudos to my go to place whenever it comes to the endless homerepair projects that I may have. The staff are always helpful and always willing to lend a hand and you are greeted walking through the front door. This is just one good reason to shop local. While I must admit, if I am passing one of the big box home improvement stores I will sometimes drop in, but usually regret that decision the moment you ask for help with something. All too often the workers in big box stores are hard to find, and typically only trained in certain areas, and the typical response is I work in lighting and cant help with your plumbing question and the plumbing guy is never around when you need him. With all my visits to Anchor Ace Hardware , this has not been the case. While it rarely happens, if my sales associate can't help me solve the problem at hand, they get someone who can and don't let me search for someone who can. This is something you definitely don't get in the big box stores!
During my latest visit, despite being offered help, I politely declined, confident that I would be able to find my packing graphite for a leaky valve. However, after searching for it several minutes and not finding it, walked back with my tail between my legs, and asked for help finding my item. Mitch offered a hand, walked directly to the area that I walked past several times, and found my item in question. If I accepted the offer for help when I first walked in, I probably would have been home, and the valvle would have been fixed, but like most guys, hate having to ask for help. Rest assured gentlemen, the staff at Anchor are awesome and will get your project moving in no time.
With that, I will turn back the clock where I was working on a project in which I needed certain bolts to comlete the project. I was offered help and the employee assisted my for several minutes helping me out. The total sale was less than $2, yet the customer service was as if I was making a large purchase.
The stories go on and on where employees have assisted me on countless projects. If you still shop big box stores for your projects and are frustrated by the lack of help, try paying Anchor Hardware a visit for the next project.
A huge Thanks to Mitch for helping me out yesterday and to all the other associates over the years who have assisted me in my projects. To the Anchor associates, If I do decline help, part of the fun in the project is trying to figure out the layout of the store and figuring out the project on my own. While this does work out every once in a while, thanks for being there when my plan fails.
Remember to shop local... read more