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    Ferguson HVAC Supply

    4.3 (3 reviews)
    Closed 7:00 am - 4:00 pm
    Updated 2 months ago

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    1 month ago

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    Molly M.

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    11 years ago

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    Best Buy - Receipt or proof of purchase

    Best Buy

    (71 reviews)

    $$$

    THEY HAVE THE BEST PRICES!!!!!!!…read more When we got our PS5 from here, we had gotten it with the Call Of Duty Modern zwar fare 3 remake, AND IT WAS GOOD!!!!!!!

    In mid-July, my husband and I bought an open-box Samsung Bespoke white refrigerator at Best Buy in…read moreRockaway. Our salesperson, Eric, was knowledgeable and patient, which made the experience positive. We left feeling good about our purchase and scheduled delivery for a week later. That's where the nightmare began. We received multiple confirmations for our fridge delivery scheduled for the following week between 9 AM and 1 PM. On delivery day, we got a text saying it would arrive at 2:20 PM, but twenty minutes later, we were informed it was canceled with no explanation. After spending the weekend on the phone with Best Buy customer service, no one could clarify the situation. We had already been two weeks without a fridge and were desperate. Another week passed, and again we were excited for delivery, only to receive another cancellation text. A customer service rep called and, due to a heavy accent, all we understood was: "No fridge, you must buy a new one." My husband finally reached someone in corporate sales, and we learned the truth: the delivery company had damaged our fridge. Best Buy had stalled for TWO WEEKS instead of being honest with us. We returned to the store and spoke with Eric and Sean, the store manager, who was professional and frustrated with corporate. He called corporate for us, but all they offered was $150 for our troubles. We spent over $1,000 on a fridge that was broken before delivery, waited weeks without one, and received nothing but lies. All we wanted was the fridge we purchased. Instead, Best Buy's corporate team left us without a refrigerator, failed to communicate honestly, and offered an insulting $150 for the inconvenience we faced. The only reason I'm not giving zero stars to the Rockaway location is that Eric and Sean went above and beyond to help fix what corporate destroyed. Unfortunately, Best Buy corporate and their delivery partner have lost my trust forever. I will never purchase a major appliance from them again. Update: I have never been so frustrated with a company in my life. After weeks of going back and forth with Best Buy and their incompetent delivery company, I finally gave up on the fridge I originally purchased and settled for a lesser model just to get something. We waited ANOTHER week for delivery--only for them to pull the same garbage again: cancelled 30 minutes before it was supposed to arrive. That's now FOUR Saturdays in a row they've scheduled and then canceled at the last minute. I've been over a month without a working fridge, my blood pressure is through the roof, my patience is gone, and apparently I can't even get my money back--so I'm stuck with Best Buy. This is beyond unacceptable, and I'm seriously considering legal action. Best Buy corporate and their delivery partner have zero respect for customers' time, money, or sanity.

    Aaron's

    Aaron's

    (7 reviews)

    I have used this business and everything went well until yesterday…read more I had just made my last payment and got an email confirmation. I received a phone call from a friend saying she had gotten a call from Aaron's and I needed to call them about my account. Really????? How freaking embarrassing!! She was listed as a reference, not someone to call... It was an incredibly tacky thing to do and for what?????? Calling me to see if I needed to buy anything else???? Ugh.

    Con-ARTIST!!!! The customer service at this location is the worst. They pull you into a contract…read moreand then don't deliver the exact items or tell you they'll give you a substitute until your item comes in and then says it was discontinued and not being made anymore. Then they add-on and overcharge you for a product or products you didn't want and then threaten to take it back if you don't pay for the added charges. They constantly call your number by robocall and hang up or send you to voicemail when you call to inquire or contest a charge. They ignore and completely disregard when you ask for a print out an itemized list of the charges or the bill and totally take advantage of Senior Citizens. The manager named Nelson, sets everything up, never follows through and his boss whose name is "Nelson's Boss" calls to intimidate and bully the customers if you have an issue or present an issue to him. Then when he hears he will be reported to the Better Business Bureau, he threatens to Remove/Repossess EVERY Item of Furniture you were suckered into paying for (thousands of Dollars not smiles) for the past two years due to a balance of or a $200 discrepancy. I am hoping some one will see this and direct it to anyone that can help me and my elderly mother that has been Verbally Abused by this "Nelson's Boss" at this location or be very wary of the rickety furniture that they will replace with other pieces that won't match the set or a mattress that is beyond uncomfortable and not what was advertised or agreed upon at the time of purchase. BEWARE!!!!!!!

    Ferguson HVAC Supply - hardware - Updated May 2026

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