As this was my first time going to Amy's Nails and knowing others have had positive opinions here, I can only document my own one-time negative experience, rather than the business as a whole. From those I know, as well as other reviewers, I can sum it up to a lot depends on the nail tech you get.
My daughter and I went in, without appointments; she for shellac manicure, me for SNS. From the start, the woman that was assigned to me seemed angry and out of sorts. I felt very uncomfortable from the get go. Once she determined I had SNS on, which needed to be removed, she was just short of hostile towards me. I'm not sure what triggered her, as I was polite and friendly, actually pretty excited to be there, but the man assigned to my daughter had to speak to her to calm her down. I understand having a bad day, but this was outright unprofessional. And weird.
She became very irritated that I was not doing the right thing when it came to removal. My fingers were put in two bowls of, what I assume is acetone and very hot water along with a chunk of cotton. I've never had it removed this way, only cotton soaked in acetone and wrapped in foil. No explanation or direction, just angry gestures, eye rolling and huffing off. During the visit, the tech barely spoke to me. That is, until she decided to clarify their cash-only tip policy.
I have used SNS on my nails for about a year and have never had a bad experience at other salons. I love the product, ease of application and wear. I had chosen a gray color with lavender undertone, which I have worn in the past.
When the color was going on it looked really pink. When I asked about it, the tech said it was the color I chose. As she continued, both my daughter and myself asked if the color was going to change because it definitely wasn't the color I chose. The tech then began to argue with me, insisting the color was fine and "a nice tone". I went and got the color chart to show her the color I picked that she had confirmed. It was obviously not the same color.
She then proceeded to tell me that the colors often turn out differently, it happens to many people, "you're not the only one" and, my personal favorite, "I know you don't like it, but it's not my fault".
I was speechless. We aren't talking a couple of shades off, it's an entirely different color. And, yes, these are first world problems, so to speak, but I am paying (actually my daughter was treating me) nearly fifty dollars!
At this point, I just wanted to get out of there. There was no kindness, no apology and certainly no effort to correct the wrong. This person was unprofessional, angry and so rude. I was just about in tears by the time I got out of there and truly do not understand what warranted this behavior.
There are many, many, many, many nail salons in this area. I would highly recommend people to think carefully about how they would like to be treated, the quality of service they are comfortable receiving and how they choose to spend their hard-earned money.
I aim to be kind and polite to those I meet and, having worked years in customer service, know how valuable this is for a business. It can make or break you, as we customers have choices. My choice is to never, ever go back to Amy's Nails. read more