Absolutely horrified by the complete lack of customer service at this place. It looks chic and…read moreupscale however there is zero customer service. This is the second time I've been here and it was another huge disappointment compared to other nail services I have received:
1) Unanswered phone calls after I tried to schedule an appointment, rang several times then went to a private voicemail account. I left a message at the beep and half hour later got a "potential spam call" and voicemail from the place. I ended up just walking in.
2) No one was at the front desk when I walked in, waited to be acknowledged for a full 5 min. I was finally (reluctantly) acknowledged, I was rushed to pick colors, no direction as to where the sample gel vs regular colors are in the salon, eye rolling as I spent a few minutes deciding.
3) I asked for a regular pedicure and a gel manicure, BOTH technicians gave me grief and guilt about not getting gel pedicure instead, saying it will last an hour (this ends up being true/key later)
4) Manicurist, Kelly, was extremely condescending, correcting me saying "well NOW you know better!" when I "mistakingly" asked for more cuticle oil on my cuticles. She applied it sloppily all over my fingers including nails and said "See! That's why I didn't do it earlier!" Just wow. NOT even close to describing this as a relaxing "spa" experience. At this point in tears. When I asked if they had a certain complimentary beverage which was listed with pictures at the front desk, they brought me the wrong one and told me that's all they have. I asked if they have another kind and the manicurist then told me they charge an extra $5 for it. I realized later that this extra charge was something she made up. It was supposed to be complimentary and they also lied about having it available even though it was clearly listed and visibly stocked at the front desk. Wi-Fi apparently only on one tv screen (both the same) but the channels were different, one with a quality show and the other showing a free show. Annoyed when I asked about it.
5) Requested a hot stone add on which is normal at other salons. Again, they gave me grief about not getting their special package including hot stones versus requesting a quick add-on. Hot stones for 3 min massage on each leg but the stones were COLD. Ironically this foreshadowed my entire time here.
5) I sat for 30+ min to allow my reg toenails to dry, lightly touched the big toes to check if they were dry- they COMPLETELY smudged off like warm gummy glue gel. They rubbed off at the lightest tap! This becomes MY fault for touching regular gel. Yes, I checked! I can't wait a full hour+ for crappy old jelly-like gel to dry. I waved her down, she reluctantly re-painted my big toe nails after scolding me.
6) I was placed into the lovely foam ducky flip flops which I usually bring myself so I appreciated, however she yelled "dryer, now!" I followed her to this round thing by the front desk (I tried to enjoy the massage chair for another minute knowing I was going to have to pay an arm and a leg for crappy old gooey nail polish that never dries. Sat me at a table to dry, no directions, just complete annoyance and disgust at my toenails painted in pure goo. Not worth the $70+ including cold "hot' stones. I could easily screw my nails up with 2003 nail polish at home, thanks.
7) I witnessed a 3+ day overdue pregnant woman (I heard her explain this when she sat down) get the same snarky, unprofessional treatment I received. Of course by the same lady who was condescending to me: "well NOW you know not to ask for that!" I felt bad for her because I saw she had a hard time explaining what she wanted. Same lady obviously made her feel bad by ordering a pedicure without polish, had to leave in a certain time. Damn, give the uncomfortable, overly pregnant woman a break! Her treatment was most disturbing to me. I will not be going back because of how they treated this pregnant lady. I can live with gooey nail polish that swipes off at the slightest touch, but this was awful to witness.
8) Lastly, janitor came around vacuuming by my feet. Manager lady at the front desk came up and UNPLUGGED the dryer I was using after only sitting there a couple of minutes. Didn't say anything, just unplugged it. I gave the janitor a look, he turned it back on. She was literally hiding behind the front desk when I tried to see who unplugged the machine. I got up in my flip flops, completely frustrated by the lack of any kindness, courtesy, or fundamental customer service and paid for the services only. I said NO TIP. I never do that as a star people pleaser. This was awful. Not the relaxing self-care experience I was expecting/hoping to have after a really rough day. Unacceptable.