Great service , greeted at the door by Jarelis. Very informative , even though i didnt make a…read morepurchase that day , I left the lot confident to come go see him once I am ready !

Just bought a Forest River Rockwood trailer at Giant RV. I Just wanna say I had a great experience…read morewith Christina from finance who gave us the best rate possible. She was so nice, patient and explained everything. When we went to to our walk through? Mike Lopez, who gave us an intense thorough walk-through and explained everything in great detail. We received nothing but top quality here and all our questions were answered. my husband and I've been first time RV owners. I recommend coming to giant RV. The sales person Freddie from Service parts was also a tremendous help to me and buying some of the supplies that I needed. I have recommend anybody wanting to buy an RV go see Omar strictly helpful, and everyone there is really helpful and not pushy to purchase. They have a wide range selection.

I wanted to work with Truvan, but my experience left me uncomfortable moving forward…read more When discussing how to secure a build slot, I was told: "I don't want to risk someone else grabbing the spot over the weekend... The next opening pushes the project to mid-next year." I understand a company needs commitment, but it felt like pressure to provide a deposit before important details were settled. As we discussed the build, I asked specific questions about equipment and received inconsistent or incomplete answers. For example, I asked about the water heater and whether it would meet my needs. I never received a clear response or follow-up. Choosing the right appliances is critical in a custom van, and it was concerning not to have clarity. There was also confusion regarding the ceiling. At one point I was told the van would have a fabric-wrapped ceiling, but in a later conversation it sounded like that might not be the case. The specification never felt clearly defined. The deposit process added to my concern. I provided a credit card to hold the spot but also mailed a check and asked that the check be used. My card was charged anyway, the check was deposited, and it took more than two weeks to reverse the credit card charge. A processing fee was still applied. When I later decided not to proceed because I wasn't confident in the communication and follow-through, I was told part of my deposit would be kept for planning time and for parts that had already been ordered. What made this difficult to understand is that I had also been told the plans were not finalized and that details would be completed later as the project got closer. From my perspective, if the build had not yet been finalized or approved, it was unclear how components could already be purchased specifically for my van. Most of my deposit was returned, but several thousand dollars were retained. I respect that design work takes time, but clear answers and consistent communication are essential when making a purchase of this size. I would encourage future customers to make sure specifications and refund terms are fully defined in writing before providing a deposit.

Great job building my Vision X. Very happy with it. Everything works as expected. Bought my…read moreSprinter and brought to them to convert to a Vision X.

I bought a used 2020 HQ19 this year (2025). It's not bad, but I need replacement parts for some…read moreworn-out components. This would not be an issue. EXCEPT they do not answer the phone, email, or any social media post. I even went to the Australian site, and still no answer. Furthermore, the Chinese website you can get from the link on their page, supposedly to order replacement parts, is an unsecured site and is reported as fake and a scam, including by Norton 360. I have repeatedly tried to contact them over the past three months to resolve this issue and never got a callback or an answer. I suggest steering as far away from these people as possible. Even if their products are decent or good, their customer service and support are dreadful. Oh, and good luck finding replacement parts anywhere else. Nobody, and I mean nobody, carries them. So, if you are stuck like me, you will have to do some heavy modifications to convert connections and other non-durable items to another standard.

Worst experience ever. Please go to giant RV. The RVs are decent and the quality is horrible.read more

Excellent in every way. Even in followup service…read more My issue was electrical, needing batteries replaces and cracked solar panels replaced as well. They picked up my vehicle from storage, thoroughly inspected all systems, repaired, replaced (only as needed) and returned vehicle. to storage. As a followup, I was given a free "schooling" on my electric system. All the best I could hope for. Since there are so many different RV configurations, I figure it is worth it to pay for the best quality, honest, and thorough job As I am a full-timer road "warrior" I depend on my gear to be in perfect working order and that is what I get from Joe at McBride's RV. Thanking them all across the (warmer parts of) the USA.

First let me say that the staff are top notch. They were very friendly and professional. We took…read moreare travel trailer in for axle replacement that was covered by the warranty. They kept us updated on the progress of getting the replacement parts and the work was completed when promised. I highly recommend them to anyone in need of work on their recreational vehicles. Thank you again and I will definitely use them again in the future.

Giving this place a 5/5 because of the 24/7 dump station. Love it! Very convenient, it's a drop box…read morewhere you leave the money and it's positioned in a very convenient spot.

Came in to dump the tank and top off ok n propane. Staff was super friendly and the place was clean…read moreand easily accessible for a 25 footer.

Just picked up my trailer quick and painless! Can't wait to get to work! Good price and great…read morecustomer service!

bought my professional dump trailer at Stellar Trailer. The sale person CiCi was above and beyond…read morehelpful and she also gave me a killer deal on a 12 foot. thankyou so much for an outstanding experience.

I initially talked to them concerning my generator turning off after an hour they told me that is…read morethe fuel pump so I ordered the fuel pump and filter and scheduled for them to come out. The wrong filter came so I ordered another one so we had to reschedule and now I've been calling him for at least two weeks and he's not answering at all and afterward, I put a bad review

for Mat and his company I texted him with my initial…read moreproblems on my heater and refrigerator. Within minutes, he was in contact with me through text. We talked about a few different scenarios. We then made an appointment for him to be at my trailer by 11 AM and he was very punctual. He even let me know he was on his way. After diagnosing the problems he was immediately on it and repaired it effortlessly. Mat is now in my contacts as my go to.