Just wanted to take a minute to say thank you to Jarelis! We just started exploring the RV world…read moreand visited Giant RV. Jarelis was amazing to spend time with. He was very friendly, patient, answered our questions and wasn't a pushy sales man. Would definitely go back to visit Jarelis once we're ready to purchase.

Customer service for sure, all they had to do was match my other offer…read more They bs'd me about my int rate and I got it done elsewhere for 3% lower then what they offered with no down payment That's a 760+ score with 150k + of yearly income

I wanted to work with Truvan, but my experience left me uncomfortable moving forward…read more When discussing how to secure a build slot, I was told: "I don't want to risk someone else grabbing the spot over the weekend... The next opening pushes the project to mid-next year." I understand a company needs commitment, but it felt like pressure to provide a deposit before important details were settled. As we discussed the build, I asked specific questions about equipment and received inconsistent or incomplete answers. For example, I asked about the water heater and whether it would meet my needs. I never received a clear response or follow-up. Choosing the right appliances is critical in a custom van, and it was concerning not to have clarity. There was also confusion regarding the ceiling. At one point I was told the van would have a fabric-wrapped ceiling, but in a later conversation it sounded like that might not be the case. The specification never felt clearly defined. The deposit process added to my concern. I provided a credit card to hold the spot but also mailed a check and asked that the check be used. My card was charged anyway, the check was deposited, and it took more than two weeks to reverse the credit card charge. A processing fee was still applied. When I later decided not to proceed because I wasn't confident in the communication and follow-through, I was told part of my deposit would be kept for planning time and for parts that had already been ordered. What made this difficult to understand is that I had also been told the plans were not finalized and that details would be completed later as the project got closer. From my perspective, if the build had not yet been finalized or approved, it was unclear how components could already be purchased specifically for my van. Most of my deposit was returned, but several thousand dollars were retained. I respect that design work takes time, but clear answers and consistent communication are essential when making a purchase of this size. I would encourage future customers to make sure specifications and refund terms are fully defined in writing before providing a deposit.

Great job building my Vision X. Very happy with it. Everything works as expected. Bought my…read moreSprinter and brought to them to convert to a Vision X.

I bought a used 2020 HQ19 this year (2025). It's not bad, but I need replacement parts for some…read moreworn-out components. This would not be an issue. EXCEPT they do not answer the phone, email, or any social media post. I even went to the Australian site, and still no answer. Furthermore, the Chinese website you can get from the link on their page, supposedly to order replacement parts, is an unsecured site and is reported as fake and a scam, including by Norton 360. I have repeatedly tried to contact them over the past three months to resolve this issue and never got a callback or an answer. I suggest steering as far away from these people as possible. Even if their products are decent or good, their customer service and support are dreadful. Oh, and good luck finding replacement parts anywhere else. Nobody, and I mean nobody, carries them. So, if you are stuck like me, you will have to do some heavy modifications to convert connections and other non-durable items to another standard.

Worst experience ever. Please go to giant RV. The RVs are decent and the quality is horrible.read more

Excellent in every way. Even in followup service…read more My issue was electrical, needing batteries replaces and cracked solar panels replaced as well. They picked up my vehicle from storage, thoroughly inspected all systems, repaired, replaced (only as needed) and returned vehicle. to storage. As a followup, I was given a free "schooling" on my electric system. All the best I could hope for. Since there are so many different RV configurations, I figure it is worth it to pay for the best quality, honest, and thorough job As I am a full-timer road "warrior" I depend on my gear to be in perfect working order and that is what I get from Joe at McBride's RV. Thanking them all across the (warmer parts of) the USA.

I did not have a good experience here. They nickle and dime you for everything. I spent over $2000…read moredollars for an awning repair, just to find out that they did not cover the end cap of the awning and when I called them back to schedule for the end cap to be covered they tried to charge me additional labor for something that they should of done correctly the first time. Don't waste your time unless you want to waste your money.

I had a trip planned in less than one week, when I discovered 3 of my 4 5th wheel brakes destroyed…read more(It pays to inspect your brakes & repack your bearings yearly) Chris Ramirez, the parts manager, worked his butt off and sourced the correct parts and overnighted them from Colorado for me. This happened on our 2025 Jayco Pinnacle, that was less than a year old, and with only 3,516 miles on it. I cannot say enough praise to Eric and his entire staff, whether it be the front parts office or the rear service department. Thank you once again. It's why I keep returning to Arrow Trailer Supplies, Inc.

Giving this place a 5/5 because of the 24/7 dump station. Love it! Very convenient, it's a drop box…read morewhere you leave the money and it's positioned in a very convenient spot.

Just picked up my trailer quick and painless! Can't wait to get to work! Good price and great…read morecustomer service!

bought my professional dump trailer at Stellar Trailer. The sale person CiCi was above and beyond…read morehelpful and she also gave me a killer deal on a 12 foot. thankyou so much for an outstanding experience.

I initially talked to them concerning my generator turning off after an hour they told me that is…read morethe fuel pump so I ordered the fuel pump and filter and scheduled for them to come out. The wrong filter came so I ordered another one so we had to reschedule and now I've been calling him for at least two weeks and he's not answering at all and afterward, I put a bad review

for Mat and his company I texted him with my initial…read moreproblems on my heater and refrigerator. Within minutes, he was in contact with me through text. We talked about a few different scenarios. We then made an appointment for him to be at my trailer by 11 AM and he was very punctual. He even let me know he was on his way. After diagnosing the problems he was immediately on it and repaired it effortlessly. Mat is now in my contacts as my go to.