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    American Trailer Builders

    5.0 (8 reviews)

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    True Van - TrueVan Horizon built on the Ram Promaster & Ford Transit

    True Van

    (6 reviews)

    I wanted to work with Truvan, but my experience left me uncomfortable moving forward…read more When discussing how to secure a build slot, I was told: "I don't want to risk someone else grabbing the spot over the weekend... The next opening pushes the project to mid-next year." I understand a company needs commitment, but it felt like pressure to provide a deposit before important details were settled. As we discussed the build, I asked specific questions about equipment and received inconsistent or incomplete answers. For example, I asked about the water heater and whether it would meet my needs. I never received a clear response or follow-up. Choosing the right appliances is critical in a custom van, and it was concerning not to have clarity. There was also confusion regarding the ceiling. At one point I was told the van would have a fabric-wrapped ceiling, but in a later conversation it sounded like that might not be the case. The specification never felt clearly defined. The deposit process added to my concern. I provided a credit card to hold the spot but also mailed a check and asked that the check be used. My card was charged anyway, the check was deposited, and it took more than two weeks to reverse the credit card charge. A processing fee was still applied. When I later decided not to proceed because I wasn't confident in the communication and follow-through, I was told part of my deposit would be kept for planning time and for parts that had already been ordered. What made this difficult to understand is that I had also been told the plans were not finalized and that details would be completed later as the project got closer. From my perspective, if the build had not yet been finalized or approved, it was unclear how components could already be purchased specifically for my van. Most of my deposit was returned, but several thousand dollars were retained. I respect that design work takes time, but clear answers and consistent communication are essential when making a purchase of this size. I would encourage future customers to make sure specifications and refund terms are fully defined in writing before providing a deposit.

    Great job building my Vision X. Very happy with it. Everything works as expected. Bought my…read moreSprinter and brought to them to convert to a Vision X.

    American Trailer Builders - rv_dealers - Updated May 2026

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