We had researched and looked at a variety of trailers RPod and Grand Design. After positive…read morefeedback from friends and neighbors we turned our focus to Lance trailers. The quality of the build, smart and thoughtful design and the corresponding retention of value resulted in our scheduling a trip to the nearest Lance dealer, Galaxy Campers in Ontario. We had heard great things about David, the owner and Miguel, the sales manager. From an initial phone call to David and two subsequent visits where we met David and Miguel we experienced friendly, professional assistance without any pushiness. We ended up placing an offer to buy a new 2024 1875 model at an outstanding price. We negotiated some upgrades, an extra solar panel, two 300 amp hr lithium batteries and an E2 weight distribution anti sway hitch. They were able to complete the upgrades and we closed the sale today. Miguel went over every aspect of the trailer's design, controls having us interact to see firsthand how the controls and options worked. Thorough not rushed and addressing all our rookie questions. David dialed in the rear view camera and corresponding monitor so we had a perfect rear view as well as explaining all the steps in hitching and unhitching the trailer. Again I participated instead of just watching the steps involved. It's the little things replacing a tiny cotter pin with a larger one for ease of use, Paper work was efficient, both David and Miguel made sure I had their cell numbers for any later questions. Great product, great service and value and supporting a second generation family business just puts the icing on the cake. Our first trip, back to Oceanside, went flawlessly. David answered a call from us when we questioned the battery disconnect off setting after arriving home. Great people to work with!

This shop could not have made buying and selling a camper any easier. I bought a used Lance…read moreslide-in a from Galaxy a few years ago. They were willing to negotiate, patient when I picked it up and took time to explain all the systems to me. In addition, they gave me the peace of mind knowing they'd help if I had any troubles (which I did not). When I was ready to move on to another camper, they took my used camper on consignment and sold it in weeks. This is a locally owned, zero hassle shop. I highly recommend this team.

Came down from Northridge to look at travel trailers, Mark and his crew were very nice and…read moreKnowledgeable. I got all my questions answered. They do not pressure you at all. Prices are very fair and they don't charge junk fees like big retailers. Would Highly recommend them before buying from other dealers, you will save a lot of money. Will definitely be back and recommending to my friends worth the drive.

I bought my first ever new rv, overall it was a great experience. Robert and his crew were very…read morehelpful, nice and guided us through the whole way. I would definitely continue to buy through them.

Best purchase experience. Everyone was very attentive, professional, and helped every step of the…read moreway. Jeremy made the contract signing so simple and easy. No hidden costs and everything was explained in detail before I signed. The camper was also exactly what I was looking for. Every inch was explained to me by Steve and at the end I knew every part of the camper. Just an incredible group of people.

We came in last weekend and we love that we weren't attacked for the first from a lot. They gave us…read moretime to walk and look around vent. Jeremy came out and what an amazing guy super knowledgeable super friendly Super accommodating if all goes well we'll be picking up our fifth wheel within a couple of weeks.

I wanted to work with Truvan, but my experience left me uncomfortable moving forward…read more When discussing how to secure a build slot, I was told: "I don't want to risk someone else grabbing the spot over the weekend... The next opening pushes the project to mid-next year." I understand a company needs commitment, but it felt like pressure to provide a deposit before important details were settled. As we discussed the build, I asked specific questions about equipment and received inconsistent or incomplete answers. For example, I asked about the water heater and whether it would meet my needs. I never received a clear response or follow-up. Choosing the right appliances is critical in a custom van, and it was concerning not to have clarity. There was also confusion regarding the ceiling. At one point I was told the van would have a fabric-wrapped ceiling, but in a later conversation it sounded like that might not be the case. The specification never felt clearly defined. The deposit process added to my concern. I provided a credit card to hold the spot but also mailed a check and asked that the check be used. My card was charged anyway, the check was deposited, and it took more than two weeks to reverse the credit card charge. A processing fee was still applied. When I later decided not to proceed because I wasn't confident in the communication and follow-through, I was told part of my deposit would be kept for planning time and for parts that had already been ordered. What made this difficult to understand is that I had also been told the plans were not finalized and that details would be completed later as the project got closer. From my perspective, if the build had not yet been finalized or approved, it was unclear how components could already be purchased specifically for my van. Most of my deposit was returned, but several thousand dollars were retained. I respect that design work takes time, but clear answers and consistent communication are essential when making a purchase of this size. I would encourage future customers to make sure specifications and refund terms are fully defined in writing before providing a deposit.

Great job building my Vision X. Very happy with it. Everything works as expected. Bought my…read moreSprinter and brought to them to convert to a Vision X.

Bought a used 5th wheel trailer and I am happy with the service and my RV. Delivery was…read moreamazing-thank you Sam! He was patient and expertly maneuvered the beast into the spot desired.

I was looking for the right company to sell my 2022 Mercedez Pleasureway Plateau TS 3500 RV on…read moreconsignment. I spoke to 5 different companies and had similar offers for all five. I chose Sell my RV for the following reasons: 1. Aaron the owner of Sell My RV had very high ratings on both Google & Yelp 2. Aaron would be personally handling everything from start to finish 3. Aaron beat all the competition in pricing my RV to sell quickly. It only took 10 days from the time Aaron listed my RV to closing the sale. 4. Aaron came to my house to pick up my RV and we did all the paperwork at my house. 5. Aaron kept me updated throughout the process and was always very responsive to any questions. 6. Once the deal was finalized he came to my house to deliver my payment. I've done a lot of business deals in my life and this was one of the best experiences I've ever had. Aaron is amazing to deal with. If you're thinking of selling your RV I would highly recommend Sell My RV.

Our experience at Giant RV was absolutely amazing from start to finish…read more Carlos C. was the person who helped us purchase our RV, and he truly went above and beyond. He showed us everything -- Class B, Class C, trailers under 20 feet, 20-foot trailers, and even 23-foot options -- and had incredible patience throughout the entire process. We went back and forth for about three weeks because our family couldn't make up our mind. We were trying to find something that would fit both our lifestyle and our backyard space. Through it all, Carlos never pressured us and made everything feel easy and comfortable. Even with our daughter excited and running around, he never once seemed frustrated -- just patient, kind, and understanding. We finally decided on a 20-foot trailer and are so excited for the adventures ahead. Carlos is definitely our guy when we're ready to upgrade in the future. Dan gave us an amazing, extremely knowledgeable walkthrough. I felt bad because I had a million questions, but he answered every single one with patience and even shared great tips and tricks along the way. The walkthrough was seamless and made everything very understandable for a first-time RV buyer. If you're able to choose your walkthrough person -- Dan is the man! Jason from parts also helped us out and did a fantastic job with our purchases. He helped us prioritize what we truly needed now versus what we could get later, which made the process stress-free. Great customer service all around -- we'll definitely be back. Highly recommend Giant RV in Downey. Amazing team, no pressure, and a truly great buying experience.

My family and I would like to thank Anita for the great customer service she gave us . To say she…read morewent above and beyond is an understatement. We had some minor issues with our Class C weeks before our trip and even though she couldn't promise us anything which we understood she came through in such a huge way. She is so professional, greets with a huge smile and you can just tell she loves what she does and her customers . She was always is communication with us and giving us daily updates . Thank you Anita for all you did for us and for making our family trip happen. Giant RV is lucky to have you .

Excellent in every way. Even in followup service…read more My issue was electrical, needing batteries replaces and cracked solar panels replaced as well. They picked up my vehicle from storage, thoroughly inspected all systems, repaired, replaced (only as needed) and returned vehicle. to storage. As a followup, I was given a free "schooling" on my electric system. All the best I could hope for. Since there are so many different RV configurations, I figure it is worth it to pay for the best quality, honest, and thorough job As I am a full-timer road "warrior" I depend on my gear to be in perfect working order and that is what I get from Joe at McBride's RV. Thanking them all across the (warmer parts of) the USA.

First let me say that the staff are top notch. They were very friendly and professional. We took…read moreare travel trailer in for axle replacement that was covered by the warranty. They kept us updated on the progress of getting the replacement parts and the work was completed when promised. I highly recommend them to anyone in need of work on their recreational vehicles. Thank you again and I will definitely use them again in the future.

Went in to look at travel trailers yesterday. We walked in and found 1 salesman standing and 2…read moreothers "playing" on phones with nothing to do. The gentleman did not introduce himself, did not shake our hands, did not ask us our names, did not ask what we were looking for. We said to him that we wanted to look at trailers in the showroom. He told us that he had to stand in the showroom and watch us "for liability purposes " which was fine with us but then further told us that we probably knew more about travel trailers than he did. Comment made no sense. We went in and out of about 6 trailers (none of them had any pricing on them and none had any lights on in them and some were very dark when you entered the bedroom area. If you are so worried about "liability " wouldn't you assure that your patrons can see when entering the rooms in what you are selling?) We asked about pricing on 2 trailers. He didn't know exact prices, gave us no details on what each one had, no info. Then my husband said "my wife really likes the 25 foot trailer" , pointing to it, but said "I can't see what the bedroom looks like. Do the trailers have lights we can turn on to see what the bedroom area looks like?" The salesman, who hasn't given us his name, states that we are being rude asking to have the lights turned on when we haven't even given him our names. He continues to say that we walked in, didn't give our names and walk around going in trailers and now we want the lights turned on to see!(although we were never asked for our names, never had a hand extended for a handshake, and he didn't give us his name). Heaven forbid that we should walk in trailers and want to see what we are buying! I told salesman what I thought of his rude behavior and said we would take our business to someone who wanted it and we walked out. Today ( next day) I called and asked to speak with Manager or owner. I spoke with a gentleman by the name of Jeremy (I believe he stated, when asked, that his last name was Madrone). I told him what happened and he stated that he knew exactly who we had dealt with as he was one of the sales representatives sitting at the desk when we walked in and out (the ones playing on their phones leaning back in their chairs). I told him what happened and he said he would "counsel his salesman." But then he said maybe his salesman was having a "bad day" and basically that I should give grace to his salesman's bad behavior and rudeness as " we never know what kind of a bad day people are having". I said "excuse me" you don't know what kind of day I or my husband is having but wouldn't expect that as an excuse for bad behavior to your sales people." I said "I am going to send a letter to the owner about what is happening at his company." Jeremy, who identified himself as a Sales Manager, said "you DON'T need to criticize 'MY' dealership when I said I would counsel my employee." I asked "Are you the owner?" He would not answer. Went on to say my husband is a manager and has been for many years of Sales in global companies and he would never treat people who took the time to call with a complaint this way. The gentleman was basically laughing about his salesperson's behavior and acting like it was nothing big that this company lost a potential sale over extreme employee rudeness. It was like, get over it lady!!! Then when I was talking he said I was "yelling"....no I wasn't "yelling" at all just stating the facts and being talked over by him saying how dare I criticize "HIS" Dealership when I stated I was also going to send a follow-up letter to the owner of the company. Again I asked if he owned the dealership as I was going to write the owner. Told him I don't normally call to complain against every business that doesn't give good service but thought this employee's behavior was really bad. He said "If you keep yelling (which I was in no way "yelling") I'm going to hang up on you" And I again asked if he was the owner and he said "Bye" and hung up on me. I will take my business to someone who wants and values me and my husband and won't waste my time with businesses like this who have rude employees, rude managers (who won't say if they are truly a manager or the owner yet keep referencing that it is "MY dealership") and then make excuses for their rude employees instead of running customer oriented sales and service businesses. I would give "0" stars if that was an allowed rating on this forum. In close, You can hang up on me all you want when I wasn't "yelling"...you were just looking for an excuse not to answer my question about ownership of this dealership and once again dismiss me as your salesman had, (it was evident by your giggling and reprimanding me at the same time).....I will still get my voice heard...maybe not by your business, but in other forums such as this.

Be warned, this is not a walk in and look around a showroom type of store. You walk into an office…read morelobby where you are greeted by several salesmen. One will kindly introduce themselves to you while the others look on. You will not see the showroom just beyond the lobby, nor will you see a door that is clearly marked "Showroom". You have to engage with the salespeople to get to the inventory. You cannot take a look around on your own. Just be prepared, it's awkward. Since they didn't sell a motorized vehicle, only trailers, we left from the lobby. Low stars because it's awkward and weird. Two stars instead of one because the salesman who greeted us was very kind.