Just bought a Forest River Rockwood trailer at Giant RV. I Just wanna say I had a great experience…read morewith Christina from finance who gave us the best rate possible. She was so nice, patient and explained everything. When we went to to our walk through? Mike Lopez, who gave us an intense thorough walk-through and explained everything in great detail. We received nothing but top quality here and all our questions were answered. my husband and I've been first time RV owners. I recommend coming to giant RV. The sales person Freddie from Service parts was also a tremendous help to me and buying some of the supplies that I needed. I have recommend anybody wanting to buy an RV go see Omar strictly helpful, and everyone there is really helpful and not pushy to purchase. They have a wide range selection.

Customer service really does make all the difference! We needed a bolt for our RV asap with a…read morecamping trip coming up in just two days. After checking everywhere else, we were told it would take at least four days or more. We stopped by Giant RV and spoke with Freddy, who was amazing. He went above and beyond to order the part with next day delivery and even called us as soon as it arrived. Huge thanks to Freddy for the outstanding customer service and support!

Found Galaxy Camper on the internet and was not knowing what to expect. Met David the Owner and his…read moreson and was very pleased on the welcoming to the business. I addressed my concerns with David and he spent about 1hour in explaining all the complaints. I was expecting to spend thousands like every RV owner but was very reasonable on the labor and Materials. I highly recommend to visit the location and spend time with David and get the knowledge before buying your next Lance camper. Very Happy Client. Luis G.

This shop could not have made buying and selling a camper any easier. I bought a used Lance…read moreslide-in a from Galaxy a few years ago. They were willing to negotiate, patient when I picked it up and took time to explain all the systems to me. In addition, they gave me the peace of mind knowing they'd help if I had any troubles (which I did not). When I was ready to move on to another camper, they took my used camper on consignment and sold it in weeks. This is a locally owned, zero hassle shop. I highly recommend this team.

I bought my first ever new rv, overall it was a great experience. Robert and his crew were very…read morehelpful, nice and guided us through the whole way. I would definitely continue to buy through them.

Came down from Northridge to look at travel trailers, Mark and his crew were very nice and…read moreKnowledgeable. I got all my questions answered. They do not pressure you at all. Prices are very fair and they don't charge junk fees like big retailers. Would Highly recommend them before buying from other dealers, you will save a lot of money. Will definitely be back and recommending to my friends worth the drive.

We came in last weekend and we love that we weren't attacked for the first from a lot. They gave us…read moretime to walk and look around vent. Jeremy came out and what an amazing guy super knowledgeable super friendly Super accommodating if all goes well we'll be picking up our fifth wheel within a couple of weeks.

Major RV is awesome!! Fair, professional and great customer service. Steve and his crew are great!…read moreCan't say enough about Steve and his communication. He is always there to share his immense RV experience and knowledge. Recently I purchased an extra battery from Major RV and it was installed smoothly and in a timely manner. I definitely recommend Major RV not only for sales, but also for the great customer service after the sale!

I wanted to work with Truvan, but my experience left me uncomfortable moving forward…read more When discussing how to secure a build slot, I was told: "I don't want to risk someone else grabbing the spot over the weekend... The next opening pushes the project to mid-next year." I understand a company needs commitment, but it felt like pressure to provide a deposit before important details were settled. As we discussed the build, I asked specific questions about equipment and received inconsistent or incomplete answers. For example, I asked about the water heater and whether it would meet my needs. I never received a clear response or follow-up. Choosing the right appliances is critical in a custom van, and it was concerning not to have clarity. There was also confusion regarding the ceiling. At one point I was told the van would have a fabric-wrapped ceiling, but in a later conversation it sounded like that might not be the case. The specification never felt clearly defined. The deposit process added to my concern. I provided a credit card to hold the spot but also mailed a check and asked that the check be used. My card was charged anyway, the check was deposited, and it took more than two weeks to reverse the credit card charge. A processing fee was still applied. When I later decided not to proceed because I wasn't confident in the communication and follow-through, I was told part of my deposit would be kept for planning time and for parts that had already been ordered. What made this difficult to understand is that I had also been told the plans were not finalized and that details would be completed later as the project got closer. From my perspective, if the build had not yet been finalized or approved, it was unclear how components could already be purchased specifically for my van. Most of my deposit was returned, but several thousand dollars were retained. I respect that design work takes time, but clear answers and consistent communication are essential when making a purchase of this size. I would encourage future customers to make sure specifications and refund terms are fully defined in writing before providing a deposit.

Great job building my Vision X. Very happy with it. Everything works as expected. Bought my…read moreSprinter and brought to them to convert to a Vision X.

Great thanks to Sam for going the extra mile in showing us the great motorhome we purchased in…read moreJanuary. The extra time Sam spent with us going over the features and systems of the 30' Tioga SL during the purchase sealed the deal for us. Buying a quality RV is great but buying it from a trustworthy and honest dealer is even better. Sam and Aaron showed us the integrity needed to pull the trigger on such a large purchase. We have had this for 3 months now and every system is working as it should. The completing of all the paper work was as smooth as could be thanks to Sam and Aaron's expertise. Honesty, integrity, quality inventory and of course Sam's good looks all led to a easy yes for us to acquire our new RV for our next adventures. I highly recommend Sell MY RV CA!!! Thanks Aaron & Sam for such a great buying experience!!

Manager is not very professional and has no personality. Customer waiting area chairs and even the…read moresales team chairs are very dirty and dusty. Really not pleasant place to be or buying the RV from them

Our experience at Giant RV was absolutely amazing from start to finish…read more Carlos C. was the person who helped us purchase our RV, and he truly went above and beyond. He showed us everything -- Class B, Class C, trailers under 20 feet, 20-foot trailers, and even 23-foot options -- and had incredible patience throughout the entire process. We went back and forth for about three weeks because our family couldn't make up our mind. We were trying to find something that would fit both our lifestyle and our backyard space. Through it all, Carlos never pressured us and made everything feel easy and comfortable. Even with our daughter excited and running around, he never once seemed frustrated -- just patient, kind, and understanding. We finally decided on a 20-foot trailer and are so excited for the adventures ahead. Carlos is definitely our guy when we're ready to upgrade in the future. Dan gave us an amazing, extremely knowledgeable walkthrough. I felt bad because I had a million questions, but he answered every single one with patience and even shared great tips and tricks along the way. The walkthrough was seamless and made everything very understandable for a first-time RV buyer. If you're able to choose your walkthrough person -- Dan is the man! Jason from parts also helped us out and did a fantastic job with our purchases. He helped us prioritize what we truly needed now versus what we could get later, which made the process stress-free. Great customer service all around -- we'll definitely be back. Highly recommend Giant RV in Downey. Amazing team, no pressure, and a truly great buying experience.

From the moment we walked in Carlos C. Was kind,professional and answered all our questions. We…read moredidn't know exactly what we wanted.He made sure we saw different models of RV's and took our time deciding. He had a lot of patience and explained everything in detailed for us to make our final decision. We not only are very satisfied with our new Rv, but are very thankful that's there's people like him to help you guide through these big decisions. Thank you Carlos and we Will definitely be sending our family and friends to you.

First let me say that the staff are top notch. They were very friendly and professional. We took…read moreare travel trailer in for axle replacement that was covered by the warranty. They kept us updated on the progress of getting the replacement parts and the work was completed when promised. I highly recommend them to anyone in need of work on their recreational vehicles. Thank you again and I will definitely use them again in the future.

We've been using McBrides for over four years for our motorhome maintenance needs.They are…read moretrustworthy, knowledgeable , they keep you informed as they need to. Have had some bay doors fabricated because our rig is 20 years old, and their body shop is excellent as well. Always professional manner .

We had an EXCELLENT experience purchasing our first travel trailer at Family RV. John Britt…read moreprovided such awesome customer service. Spending hours with us without even knowing if we were serious about purchasing or not. His honesty and kindness helped us feel confident in our decision to purchase. GREAT EXPERIENCE!!! A+++++++ LOVE OUR Trailer

Went in to look at travel trailers yesterday. We walked in and found 1 salesman standing and 2…read moreothers "playing" on phones with nothing to do. The gentleman did not introduce himself, did not shake our hands, did not ask us our names, did not ask what we were looking for. We said to him that we wanted to look at trailers in the showroom. He told us that he had to stand in the showroom and watch us "for liability purposes " which was fine with us but then further told us that we probably knew more about travel trailers than he did. Comment made no sense. We went in and out of about 6 trailers (none of them had any pricing on them and none had any lights on in them and some were very dark when you entered the bedroom area. If you are so worried about "liability " wouldn't you assure that your patrons can see when entering the rooms in what you are selling?) We asked about pricing on 2 trailers. He didn't know exact prices, gave us no details on what each one had, no info. Then my husband said "my wife really likes the 25 foot trailer" , pointing to it, but said "I can't see what the bedroom looks like. Do the trailers have lights we can turn on to see what the bedroom area looks like?" The salesman, who hasn't given us his name, states that we are being rude asking to have the lights turned on when we haven't even given him our names. He continues to say that we walked in, didn't give our names and walk around going in trailers and now we want the lights turned on to see!(although we were never asked for our names, never had a hand extended for a handshake, and he didn't give us his name). Heaven forbid that we should walk in trailers and want to see what we are buying! I told salesman what I thought of his rude behavior and said we would take our business to someone who wanted it and we walked out. Today ( next day) I called and asked to speak with Manager or owner. I spoke with a gentleman by the name of Jeremy (I believe he stated, when asked, that his last name was Madrone). I told him what happened and he stated that he knew exactly who we had dealt with as he was one of the sales representatives sitting at the desk when we walked in and out (the ones playing on their phones leaning back in their chairs). I told him what happened and he said he would "counsel his salesman." But then he said maybe his salesman was having a "bad day" and basically that I should give grace to his salesman's bad behavior and rudeness as " we never know what kind of a bad day people are having". I said "excuse me" you don't know what kind of day I or my husband is having but wouldn't expect that as an excuse for bad behavior to your sales people." I said "I am going to send a letter to the owner about what is happening at his company." Jeremy, who identified himself as a Sales Manager, said "you DON'T need to criticize 'MY' dealership when I said I would counsel my employee." I asked "Are you the owner?" He would not answer. Went on to say my husband is a manager and has been for many years of Sales in global companies and he would never treat people who took the time to call with a complaint this way. The gentleman was basically laughing about his salesperson's behavior and acting like it was nothing big that this company lost a potential sale over extreme employee rudeness. It was like, get over it lady!!! Then when I was talking he said I was "yelling"....no I wasn't "yelling" at all just stating the facts and being talked over by him saying how dare I criticize "HIS" Dealership when I stated I was also going to send a follow-up letter to the owner of the company. Again I asked if he owned the dealership as I was going to write the owner. Told him I don't normally call to complain against every business that doesn't give good service but thought this employee's behavior was really bad. He said "If you keep yelling (which I was in no way "yelling") I'm going to hang up on you" And I again asked if he was the owner and he said "Bye" and hung up on me. I will take my business to someone who wants and values me and my husband and won't waste my time with businesses like this who have rude employees, rude managers (who won't say if they are truly a manager or the owner yet keep referencing that it is "MY dealership") and then make excuses for their rude employees instead of running customer oriented sales and service businesses. I would give "0" stars if that was an allowed rating on this forum. In close, You can hang up on me all you want when I wasn't "yelling"...you were just looking for an excuse not to answer my question about ownership of this dealership and once again dismiss me as your salesman had, (it was evident by your giggling and reprimanding me at the same time).....I will still get my voice heard...maybe not by your business, but in other forums such as this.

All went well took along time , because the insurance took along time to pay , I will use this…read moreservice again

I love this business 24/7 dump and fill station. Cheap and if you go at the right times empty…read moreparking lots. The guy that works there is kind and helpful