We bought a 2021 Black Series HQ-21 brand new from the factory in 21. This was the year they had all the delays due to Covid so we had to wait a year to get it. When we finally received our trailer, it looked good from a standpoint of looking at it from a distance. As we began to explore the inside, we noticed imperfections in the quality of craftmanship right away. This was our third Black Series that we bought. Our first trailer was the HQ-15, then we traded it in for the HQ-17. Eventually trading that in for the HQ-21. We were so excited to finally get the 21 series, but that excitement faded quickly with the first bad experience.
On our first outing fresh from the dealer, we noticed none of the gas appliances were operational. Supposedly dealers and manufacturers are supposed to check this, well they didn't. We literally had to go diving underneath the trailer looking for disconnected gas lines and valves that were not turned on after shipping. After paying a mobile rv repair company to come out and service our brand-new trailer we finished up our trip and headed home.
We have RV storage on the side of our house, so we store our RV there. After putting the RV back and cleaning and offloading it we noticed the carbon alarm kept going off to the point of driving us crazy. Everytime we opened the door it would stop, but after closing it the alarm would sound again. In addition, the trailer even though it was brand new had a smell like rotten eggs. Once again, I called the mobile RV mechanic to diagnose what was going on. He pulled off the cushions on the front couch to reveal the solar batteries. Well low and behold all the wiring was loose from the manufacturer causing the batteries to arc and swell and smell as well. He disconnected them and said we would need new batteries and he would have to hook them up properly to solve the problem. So we called Toms Camperland where we bought the trailer from and told them about the issues we were having. They went ahead and sent out replacement batteries for us to swap out, oh and wanted me to send the dead ones back on my dime.
That was only the first-time out issues, now on to the rest of it hold on to your seats. Since Covid made supplies hard to get Black Series didn't want to lose out on money by not releasing their trailers to the dealers, so they substituted parts from their normal supplier to get the product out. Well, my trailer was one of those victims. The adhesive they normally use for the cabinets was not available due to the pandemic, so they used a different brand. Well, no more than 6 or 7 weeks outside and the trailer being exposed to heat the entire inside of the trailer began to delaminate. I'm talking the cabinets literally cracking all throughout the trailer and the countertops as well all with cracks. We called Toms Camperland, and they said you need to take it back to the dealer to get it repaired.
That was round one of three trips back to the manufacturer. The first trip they had to replace all the cabinet material and the countertops. They had the trailer for roughly 6 months. Keep in mind we were making payments this whole time and paying interest and insurance on something we bought brand new and could not use.
Fast forward so I don't make this review any longer than it needs to be. We got the trailer back about 6 months later and checked out the inside. They did a decent job on the inside but my personal belongings that were in the trailer and on the trailer were all missing when it was brought back to us, including a 700-dollar storage rack. It took about 8 months to get some of that stuff back from them.
As soon as the trailer went back on the side of the house and was closed up the heat which is normal of course from the sun the ceiling started to delaminate and fall down inside the trailer. Black Series in the prior years had a fiberglass roof panel which was nice looking. In 2021 they went cheap and basically put white wallpaper on the ceiling in combination with the cheap glue. End result the entire ceiling paper fell off exposing the plywood. Really awesome for a 70k dollar trailer. Next the table that is supposed to go up and down to turn into a bed also quit working, oh and the led lights delaminated as well from the top of the cabinets, also the electric steps quit working in the same run. So roof falling down, no steps to get in, carbon alarm still going off randomly, table not working, basically unusable again. Now back to the dealer for round two which took about 5 months to fix.
After the 5 months we got the trailer back finally and we were hopeful and excited to maybe have some time to use it. I made a reservation in Santa Barbara at the beach area. That night the roof leaked water all over the inside of the trailer and inside the walls causing mold. Don't buy a Black Series Trailer. Total garbage. read more