Customer service is very important in a smaller town. I called prior to going to pick up paint…read more No mention they don't do paint a closing time. I arrive at store 20 min before closing. Wait in line and was told they can't make paint. Your going out of business what do you mean. It take 5 minutes to mix paint. Store bye

Normally, I'll go to Home Depot to have keys made. However, during this COVID- 19 time, you have to…read morewait in a very long line just to enter. Other hardware stores are closed. When I called Saunders to see if they would make keys, the man told me to call him from right outside the store. In front of Saunders Hardware, there were several tables blocking the store's entrance. Of course, that was a smart safety measure social distancing. After my telephone call, the man came out and took my key to make copies. He said it would be about seven minutes. Anyway, not even two minutes later, he called to take my credit card number over the phone. Not even a minute later, he came out with the copies of the keys. He told me to try the keys out as soon as I got home. Anyway, the keys fit perfectly. I was very happy to resolve one issue, particularly during this crazy time. Thank you Saunders Hardware!

Stopped in on a Sunday morning to try to do a plumbing repair on my kitchen sink drain and was…read moreimmediately greeted by the gentlemen minding the pastry table and Jerry, the store owner jumped right in when I showed him what I needed. Not only did he have the drainpipe part I needed, he even took the time to cut it to size based on the old piece I brought with me. He showed me how to position the pieces and even what direction the washers need to go in the compression fittings. Its local businesses like this one that remind us of the value shopping locally can bring to the customer experience. Thank, Jerry!

The staff here is friendly and knowledgeable. Always attentive to my needs and willing to help me…read morefind the products I need.

My experience here was absolutely awful. I was double charged on my purchase, over $2000, and no…read moreone would follow up with me and tell me what the status of the cancellation was. I had to call several times and was outright ignored. I had to come in person and demand confirmation that the extra $2000 was going to be refunded. It was always "I'm sending an email, I'll call you tomorrow" and nothing Unprofessional. The supervisor Mike needs to actually follow up with the customer like he says he will.

I just had the worst experience with a designer in the kitchen design department. She was in bad…read moremood and defensive even before I started speaking with her. We are all human and allowed to have an off day but this was my second interaction with her and she was the same last time. It's sad...a little kindness goes a long way. The previous designer, Donna, that I was working with at this location was wonderful...but she got let go.

Thank you so much, Red Star Paint, for generously donating a gallon of paint for our school mural…read moreproject. I've lived in town for 21 years and you have always been so helpful. You guys are the best!

what a wonderful group of people to help you at red store. They promptly got a very large order…read moreready for me, within 24 hours to be picked up. I received my order and everything is perfectly marked and ready to go. Thank you so much to a great team of people, no wonder you are rated as high as number 1. There is no comparison to the quality of the paint I selected. It looks beautiful. Debbie C New Milford NJ

Truly a one stop shop for just about everything you would need. They are not just a locksmith! Need…read moretools for simple at home projects, they got it. Blender for your smoothies, they got it. New to the city and need a plethora of cleaning products, they got em. Handyman or building supers can find just about everything you can need for your projects downstairs. A mini home depot type of stop. Of course you're paying a premium on price, keep that in mind. Staff upfront seem a little checked out on the customer service side but aye they were cool.

I had them make several different keys for me. None of them worked. I brought them back and got a…read morebunch of attitude ("This guy CLAIMS these aren't working" - yeah, I like to spend my time walking back and forth getting keys cut. You found me out.) So a different guy made new keys. Took them home. They don't work either. That was a couple months ago (I've been away). Today I brought them back, along with two different keys for the same lock, and asked if they could just check them against them in the machine, try cleaning them up. Not new keys, just try cleaning up the ones they already made. Lots more attitude, not to mention misinformation. I walked a few blocks up to Mega, got keys cut that work with no attitude (well, a friendly one.) Good thing I spent the $90 for other stuff I needed there. Screw Basics Plus. If you're going to be the local hardware store don't act like jerks.

I'm mixed about this place because I think the two gentleman really wanted to help me. But they…read morealso didn't consider my budget. I felt like I got talked into buying much more than what I said I needed, including a whole gallon on ceiling paint which was really not what I asked for. It cost me nearly $200 there for not that much. Anyway. I probably have to be a stronger independent female next time and not get mainsplained. They also referred me to a painter who wanted to charge 5 times what my original quote was. I don't live in a palace. It's queens.

Great experience at Loconsolo. Kostas, Gerald, Ann Laurie, and Jose were all a big help with my…read moreproject; going over color choices and helping me understand how things might look in the space. Went above and beyond

I have been unable to make copies of my apartment keys and the FOB that came with the keys when I…read morerented my apartment. I was on Fulton street and walked into this store that I accidentally found while in the area. I walked in requesting a copy of my keys and the owner asked if I wanted him to make only a copy of my keys and why not the FOB, too? I told him that he couldn't do that and that only my building could. The owner reassured me that he had all the equipment in that store and he would be able to CLONE my FOB so I'd have an extra set of keys and a FOB just in case I lost my original ones. He was right! I live in Brooklyn and when I got home even the FOB worked. This place gave me great customer service and really came through. They certainly know what they are doing. I appreciate all the employees and the owner who took care of me at the store today, September 29, 2025. - Michael Caputo

I need a key duplicated came in and out very quick. staff mad nice…read more Stocks with all you need, i live in the area this became my go to hardware store

Help me fix a lock. That was very important to an outside emergency. Door great work. Thank you.read more

Bought something that didn't fit. Brought it back with the receipt and original packaging, just…read morelike the receipt said. They refused to give store credit b/c I had opened the package. Fine, but why does your receipt say to bring back the original packaging if you mean it must be unopened? Limited selection and high prices are bad enough, but the consistently grouchy service really seals the deal for a solid two stars. At least the folks at the big box stores (if you can catch them) don't snarl.

I would *highly* recommend Walbaum locksmith for your lock, key and general hardware needs. The…read moreapartment I moved into has very bizarre, unique keys, my super gave us permission to have them copied, but did not offer any advice as to where to do so. We tried 3, THREE different locksmiths, paid a premium at each place, only to get home and find the copied keys did not work. Fooled three times and out $150, I was resigned to just not having a spare key. However, at my mom's insistence I try Walbaum's (as they guarantee their work) I begrudgingly went in and explained the situation. The gentleman who helped me asked many many questions and a half hour later I left with two copies. While be made the copies for a much more reasonable fee, I was still pessimistic that they would work. BUT THEY DID!! Thank god, really I lost hope of having any keys for the dogwalker, my mom etc and now I know just where to go. Thank you again!!!

Thought I was locked out of my apt. Told me it would cost $400 to get me in. Walked up 4 blocks to…read moremy building. He turned the knob and it opened. It was never locked. he didn't do any work. Insisted I pay the $400. I offered him $200. Wouldn't leave. Blocked my door with his foot. I was alone and my safety was at risk. After about a 1/2 hour, I gave him my credit card so he would leave. I immediately called the cc company to dispute the charge. DO NOT EVER USE THEM! I was scared this guy was going to attack me! HORRIBLE EXPERIENCE!