I've gone here many times and will continue to do so. Staff is polite, the store is clean, and I can generally find what I need without much issue. Can't ask for much more read more

If you need keys made, some housewares, small appliances, hardware for some self home improvements, plumbing supplies, Kitchen and bathroom stuff, and everyday needs for your apartment then Basics is a good small local biz to find these things. It's actually a chain here in the city but acts as a small biz. This location is over two floors which much of the hardware items on the lower level. They also do repairs on lamps and vacuums and knife sharpening. Right now they are hidden under work scaffolding out front. read more

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Needed to get my apartment key duplicated. It was $9.74 for one. Service was fast. Unfortunately, the key does not fit my lock at all, so I will try a different place moving forward. read more

Truly a one stop shop for just about everything you would need. They are not just a locksmith! Need tools for simple at home projects, they got it. Blender for your smoothies, they got it. New to the city and need a plethora of cleaning products, they got em. Handyman or building supers can find just about everything you can need for your projects downstairs. A mini home depot type of stop. Of course you're paying a premium on price, keep that in mind. Staff upfront seem a little checked out on the customer service side but aye they were cool. read more

Cool find for kitchen and hardware goods! I went in to buy 1 item and walked out with 6. The two employees that I interacted with were very friendly. I will definitely be back! read more

I had them make several different keys for me. None of them worked. I brought them back and got a bunch of attitude ("This guy CLAIMS these aren't working" - yeah, I like to spend my time walking back and forth getting keys cut. You found me out.) So a different guy made new keys. Took them home. They don't work either. That was a couple months ago (I've been away). Today I brought them back, along with two different keys for the same lock, and asked if they could just check them against them in the machine, try cleaning them up. Not new keys, just try cleaning up the ones they already made. Lots more attitude, not to mention misinformation. I walked a few blocks up to Mega, got keys cut that work with no attitude (well, a friendly one.) Good thing I spent the $90 for other stuff I needed there. Screw Basics Plus. If you're going to be the local hardware store don't act like jerks. read more

They have everything! All kinds of practical kitchen and hardware tools, cleaners, towels, candles, even vacuum cleaners and lighting... whatever you need for real life. Surprising stock in a typical NY style, lots of stuff in a relative small space. great store and the people working there are helpful and involved. read more

They have everything including a tabletop ironing board. Brito filters. A new casserole dish. Tea pot.

Be aware! We brought our vacuum cleaner in for repair. Store promised to call with estimate before starting the repair. The call we got was " It's fixed, cost you $300" Long story short, after 3 repeat visits, still not fixed. The store is a rip off! And dishonest! read more

If it belongs in a kitchen they probably carry it! Fair prices. They sharpen knives and scissors too.

Harrell on Wes 84th Street was amazing!!! Walked me through all of the options and he personally helped me install it, making sure it was secure knowing that I was unable to physically install it myself, and made sure that I was satisfied with the purchase from Basic Plus and installation. I will definitely come back to Basic Plus with a chancing customer service. Thank you!!! read more

I have only used this place to get my knives sharpened (one 12 inch chef knife and two 3 in pairing knives), but every time I have been there, it has been a good experience. Dropped the knives off, paid a reasonable price, got them a few hours later, and they were VERY sharp! No complaints. They're my go-to knife sharpening place! read more

I always prefer to support the small businesses in my neighborhood. I'm not sure if Basics Plus technically counts...since it's a chain. But i love this place. I can find basically whatever i need. Need to Replace your CO2 bottle for soda stream? Can do that here! Need your soda syrups? Got that too. Need industrial strength cleaning agents? Go downstairs! And your basic home supplies like liquid plumber type stuff. Key copies and cooking gear? You can get it here. And everyone is friendly. It also helps they're literally around the corner from me, haha, but it's all good. read more

What's happening? I come to the store for years and loved their customer service. Now the two girls working the front desk wouldn't even look at the old lady in front of me trying to ask a question or put on a remote smile when telling me harshly they are sold out. Sad development while we are trying hard to support local business read more

They have any basic things you need for your home but not furniture! The salesgirl was lovely, helpful and quick to help! Let's see if my Miele vacuum comes back in too too shape. $125. To do a cleaning on my vacuum which they send out. They don't do it there.... read more

Price gouging and taking advantage of the COVID-19 fear. They have N95 face masks on sale for $200 per 20-pack. They claim that other merchants are selling them for triple the price, and they also paid a lot to acquire them for reselling--that's their reasoning for markup. Seriously? Price gouging on medical supplies? I'll be reporting them to Department of Consumer Affairs. Nice people, and maybe they think they're providing a service by having these masks available, but taking advantage in instances like this--in which people are scared--shows how much they're actually committed to helping out. They may be that local "community" store most times, but just remember the lowly, exploitative price-gouging in times of need. read more

I don't often shop here, but if I'm in a bind and need something quickly, they are usually the ones I think about first. I've been here a few times to pick up some essentials when we first moved here. I also got some keys copied here. Definitely not the cheapest place, but again, if I need something quickly I can usually find it there. They have lots of home items on the first floor, and then lots more items like hardware downstairs. Everyone I interacted with was friendly. read more

This store is way bigger than you would ever guess by looking at it's storefront. Not only does it go surprising far back, but there is an entire basement full of goodies. I'm sure that even if it doesn't catch the eye of passers-by, their good service keeps people coming back. The employees and management of this place are also all super nice. After I moved into the neighborhood last summer, I came in here two days in a row, and the second day the manager introduced himself and gave me his card. Although I never needed to go back for months, I returned again a few weeks ago in search of one of those dish scrub brushes that holds the soap in the handle... and of course I found them here, and in many colors. I also bought a drain board for our dish rack, but it was too small. The return process was super easy and no hassle at all. They have everything a hardware store should have, plus extras like candles, containers, food processors, small ironing boards. read more

Basics Plus - Way bigger on the inside. - Keys & Locksmiths Near Me - New York, New York

I suppose it's my bad for assuming that unused products with original untouched packaging could be returned but guess not - Be sure to read the fine print (though you only get to see it on the receipt AFTER you make the purchase, and it's not like anyone there gave me a heads up on this policy): "No returns on ... Lock products, drills and tools, aerosol spray products, the brand Krups, AC's and Fans" They got $10 from me but they won't ever get another dime. I wonder if they are familiar with the concept 'customer lifetime value'... read more

Basics Plus - The fine print on receipt. - Keys & Locksmiths Near Me - New York, New York

Great little gem on the UWS thats a hardware store and also kind of like a bed bath and beyond. Employees are great and super helpful. Love shopping local here read more

This store during coronavirus is selling surgical style masks for $4.00 each in Ziploc baggies from behind the counter. Price gouging much? Selling things from Ziploc baggies from behind the counter? Shame. read more

So I've lived in this neighborhood about 2 years now, and only about a 3-wood from Basic Plus, yet I had never gone in. That changed just last week (obviously or I wouldnt be writing this review). I had NO idea the place was so big and deep. Not to mention, there is a full hardware store on the lower level. Who knew? Not only that, but it's clean and bright and the employees were SO friendly. So friendly in fact, I'm fairly certain I was being hit on. I wanted to tell myself it must be because I'm so dashing and debonair, but upon further review I realize being a 25 or 26 year old gal working in a hardware store must be as boring as it would be for me to work in a L'eggs, Hanes, Bali, Playtex outlet, and that flirting with guys is likely the only thing keeping her awake and sane. As for my purchase, I replaced 2 fluorescent bulbs that blew in my kitchen for the modest and reasonable cost of $4.95 each. Good stuff all-around, and I'll be back for here for my hardware needs. read more

A pleasure to have a human size hardware store so nearby. A great help in apartment dwelling.

This used to be one of my go to places hardware on the UWS. The gentleman at the counter was particularly helpful with batteries. Now there is Jessica. Be sure not to bother Jessica by asking a price on Monday mornings, she becomes a bit surly. I bet she enjoyed her job much more before they opened the door & let customers in. read more

Two floors and it has all the hardware I need. Two minor complaints: (1) they are not competitively priced. I didn't think the store was extremely cheap. (2) there were about 7 staff members there. As I walked downstairs to buy my item, probably 3 of them asked me if I needed help (which was extremely nice). But when it came to paying, there was only 1 person at the cashier and there was a line! read more

Things are not competitively priced. ex) laundry detergents - You are better off getting them at Duane Read or whole foods store. Staff members are not helpful. Every time I go, they say they don't have answers to my question and I have to come back when the manager is around during the weekday before 5pm. When I left my number for a call back, no one ever called me back. read more

Perhaps one of the best experiences I have had in a store EVER. My husband and I kept saying to each other "Wow, they're all so friendly." I just moved to the City with only a few suitcases and stopped in just to browse at the housewares. I gasped when I saw that Basics Plus does same-day delivery for free! No strings! Whatever you buy, you can have it couriered to you same-day. (That's not a thing on the West Coast). What a life-saver! No more worrying about transporting a full-length mirror on the subway! The employees here are also helpful and available. I had multiple people ask me if I needed help, and multiple people pointed me to the right place when I asked for help. When it came time for the delivery, an employee called ahead to make sure I was at the apartment. The delivery guy was polite and the friendliest of them all! I walked out of Basics Plus empty-handed, but only because they carried everything to my door for me! read more

The only reason I gave 1 star was for the one employee @ the entrance...NOT the case w/the rest of my experience there! The "owner" was extremely rude to me. His demeanor towards myself was condescending in words, attitude "was of a pompous nature". He lost our business. Politely, I took what was no longer needed to be purchased there. After, not even receiving an apology... I thanked the other sales men & said my Goodbyes politely as well. Adding, that was not the way to treat a customer. Now, I understand the poor reviews upon leaving, "THIS very NEGATIVE review. Smh. Not be surprised when your business ‍ read more

In general this place is good. I love that they have a student discount, and overall their prices are fair. Only complaints I have are they used to always have one or more people downstairs in the lower level to hep customers, the last several times I went there was no one. This was annoying. Also last time I went for a key copy, the copy they made did not work.. so something was wrong there.. Also I brought in two knives for their sharpening service, and when I got them back, they were literally no sharper than they were when I dropped off. So i recommend then for "basics" but not for key making or knife sharpening. read more

Love love love these folks!!!!! The staff are all sweethearts and extremely nice and helpful. They have everything, and I mean EVERYTHING! This is my go-to place whenever I need something for my apartment. read more

Just moved to the UWS and this store is a gem. Super nice staff (Maria is the best), great inventory, and a block away from me. This place is great! read more

My Miele Vacuum stopped working, Rafael from Basics Plus on Broadway and 84 was very helpful. The vacuum was delivered back to me the next day. Exceptional service. read more

I used to be fond of this store - conveniently close and has decent selection. When I moved into the area I bought a lot of household items from it. That is until I tried to return a faulty item that put my whole project on halt. The silicone tube I bought was dried up and, instead of feeding silicone through clipped nozzle, blew up backwards in my hands. A real nightmare but solvable as the store is around the corner and it was before 10 pm. Boy was I wrong. The person at the desk was neither apologetic nor understanding. I did not have time to look for a receipt at home but had a proof of purchase on my phone and the card on me. In most stores with reasonable customer service it would not have been a big deal. The items had the bar codes on them and a simple check would have uncovered that these were carried by the store. They were still in the store's bag! I was not looking for a refund but a simple exchange of something that should have not been faulty in the first place - just $10 in value! African-American gentleman (with what seemed like a tattoo of a lightning next to his ear) was rude and dismissive. To top it all, regardless of claiming to be a manager, he refused to give me his name as, in his opinion, I did not need it (Sat 9/5/15 at 8 pm). I went home and started to look for a receipt but then realized that $10 was not worth it. Instead of redecorating the store, they should have hired someone who has a basic grasp of a customer service concept. Especially with Gracious Home and Lowes stores just down the road. Never going back to the store. If you are after a place with decent customer service and reasonable return practices - STAY AWAY read more

Amazing staff! Excellent service & high quality selection of hardware and home goods. Very convenient neighborhood hardware store. You find everything you need for your home. This store has great hours and good prices. Highly recommend read more

Love this store. They have everything ya need. I just went there to pick up some kitchen supplies, it looks like they've Closed?!

Visited the location many times. Staff is very friendly. They usually get many customers from the neighborhood so they'll know what you need depending on the season. The it's very difficult to make alterations to the outside of you home at the Upper West Side. They can give you a good hint as to what you can and can't get away with. read more

Amazing store. Found large zip ties on a Sunday evening so quickly. Eager to try the wet stone knives sharpening they offer.

I needed some hardware items at the last minute and I was surprised by the amount of items Basics Plus has. Chris was very helpful and answered all my questions on how to get my project finished. They also stay open until 10pm every night, which was pretty convenient. read more

Just moved to the area and basics plus had everything I needed that I couldn't bring with me. From kitchen items to copies of my keys the staff was helpful, especially Maria who mentioned deliveries for purchases over $50! Definitely will be my go to for apartment needs read more

Came here for some long-overdue knife sharpening. Not only were they super friendly but it was good value ($8-ish per knife) and they were able to do it within 2 hours, just in time for an impromptu dinner party I was hosting. My knives are sharper than ever and I am a happy amateur chef once again. Neighborhood gem! read more