Establishment is nice and great service. There are a lot of workers and very informative.read more

Service is exceptional, and the breadth and scope of the merchandise are amazing…read more They even expanded their hours after a snowstorm to accommodate their clients. A Norman Rockwell experience, if ever there was one!

Stopped in for a couple of items. Was met by the usual friendly and helpful greeting. But then I…read morenoticed a he store has been renovated first floor and the new downstairs. The store looks awesome! Great job! Gonna stop in more often!

Had to get a copy of a key made....great service and very friendly staff. Also bought a delightful…read morepumpkin!

I needed to make up copies of some keys. I stumbled into this hardware store since it was right in…read moremy town. It is not a huge store, but I must say it has a lot of stuff (toys/tools/gadgets, etc). Any guy would spend a good amount of time getting lost looking around at all the "stuff" here as I did. I thankfully behaved myself, and did not go on a wild shopping spree. When I finally made it to the counter, the person who helped me was very knowledgeable, and handy. He duplicated a couple sets of keys perfectly. He did not even need to take them out of my car key ring. The sets he made up he had placed in its own key ring rather than just throw them all at me, and mix the keys up. He was also honest, and saved me some money with another request of mine that I did not need to get done. I like honesty, it's a great virtue. FYI: Parking in this area is metered with high tech sensors, and camera. Pay the meter, or pay the ticket.

Best customer service and the very best place to get your keys copied…read more Very knowledgeable and get the best answers to any DIY questions you may have.

I brought in my original paint can so the store could match the exact color I used on my wall. They…read moremade me a new can and kept the old one to discard. When I got home, I realized they had given me a completely different color. Mistakes happen -- that part wasn't the issue. I went back and asked if they could retrieve my original can from the trash so they could properly match the color. It had already been thrown out, so I took time to find the closest match from their color samples. They remade the paint... and then tried to charge me again for correcting their mistake. I was shocked. The incorrect color was not my error -- it was theirs. Yet they refused to take responsibility and attempted to make me pay for it. That is unacceptable customer service. When a business makes a mistake, it should own it and fix it without putting the burden on the customer. Instead, I was treated with complete disregard and disrespect. I will not be returning, and I don't recommend this store to anyone who values fairness, accountability, or basic customer service.

This place is cool. It's much better than Home Depot or Lowes because of the knowledgeable staff…read more Yes, Home depot and Lowes have cheaper prices, but you can't expect the same customer service. Those big box stores don't employ people who can help you with specific problems; they're not qualified. I hope this place sticks around for a while.

Stopped in on a Sunday morning to try to do a plumbing repair on my kitchen sink drain and was…read moreimmediately greeted by the gentlemen minding the pastry table and Jerry, the store owner jumped right in when I showed him what I needed. Not only did he have the drainpipe part I needed, he even took the time to cut it to size based on the old piece I brought with me. He showed me how to position the pieces and even what direction the washers need to go in the compression fittings. Its local businesses like this one that remind us of the value shopping locally can bring to the customer experience. Thank, Jerry!

The staff here is friendly and knowledgeable. Always attentive to my needs and willing to help me…read morefind the products I need.

Always well stocked and friendly. Hope they stay in business for a very long time. Look forward to…read morereturning soon.

OMG!! What a great hardware store!! It reminds me of the former Ludewig's in Teaneck or one of…read morethose wonderful neighborhood hardware stores that you just read about or see in the movies. The salesperson at G&S Hardware knew EXACTLY what I needed and was so professional and knowledgeable. Now, I don't know the difference between a screw, nut or bolt. So, I was at the mercy of anyone who did. But, I took the remaining "sister" of whatever (nut, bolt, screw) with me to show the person at the hardware store what I needed. I had gone to Home Depot in Hackensack (because I "thought" it would have this missing unique screw, bolt or whatever (from a pair) for some equipment. When I was directed to the "Hardware" aisle, the salesperson didn't know what the heck I was talking about. I showed him the other piece and he galumped to some generic machine screws and handed them to me. I paid for them but I wanted the exact mate of the hardware that was missing. It didn't match the remaining hardware and I was not satisfied (even for this seemingly small item) So, I drove to G&S Hardware on Hudson Street in Hackensack. Rich was the salesperson (more like a connoisseur) and immediately knew what the missing hardware was and went to a small bin to get one for me. It cost me three times less than what I paid for at Home Depot. He told me it was a "T-nut". Now, I have two identical T-nuts for the equipment. Home Depot could not have cared less and didn't know what I wanted. G&S (Rich) did. In this case, it wasn't about the cheap prices at Home Depot, it was the lack of knowledge (and caring) in the Home Depot staff. If you want a knowledgeable and personal experience at a GREAT hardware store, go to G&S Hardware, PERIOD!!

Went in to guy an EGO hedge trimmer because they had a great price online and it was in stock,…read moreunlike at the big Orange and Blue stores. Really friendly service from the guys working there and a cool throwback to hardware stores I remember growing up. Prices all seemed very reasonable.

Stopped in for a quart of paint, walked out with a bunch of stuff I didn't realize I needed. For a…read moreneighborhood store they have everything! Sure it may not be as homogenized as the bigger stores but it does have an old school charm. I like being able to support the little guys so a few more dollars isn't going to scare me off. No more driving past here on my way to Lowes anymore!

I teach at a school in Passaic. For the past few years, whenever we start prepping for our school's…read moremusical, I always need to order the panels for our background scenes. The Pink Panther boards have been a great use for these purposes. From background to prop uses, it fulfills our needs for multiple uses. Additional materials we ordered were is white primer cans, paintbrushes, rollers, trays, great stuff foam spray and more. Always tries to deliver as promptly as possible to our school. Thank you.

Just like any Home Depot around the country. Same service across everywhere at ubiquitous places...read more

It's been a while since I have been here at this location, there has been many changes and it's for…read morethe better, I also noticed that the uniforms are red now instead of blue, as well as the shopping carts, the aisles are neatly organized, most of the employees were putting the nice fresh flowers just in time for Spring, anyways, love coming to hardware stores like this, I recommend this location if you are in the area...

Always have been a Home Depot guy but k stopped in here and it's like a ritz Carlton compared to…read moreHome Depot. Clean quiet and overall nice. I'm a converted Lowe's shopper now.