I am perplexed by the wide disparity in reviews. As far as I'm concerned, I experienced professionalism and great communication from the start, and the work itself, done on bathtub and sinks was overall satisfactory, barring a couple of slight mistakes that were quickly remedied upon request. Thus far, I've been satisfied with their work and customer service as well punctuality and turn out time read more

Junior fixed my tub and it came out amazing!! Communication was great and my tub was left flawless.

We had a cracked tub and called American Bathtub Refinishers. From the 1st phone call, everything was positive. I got a firm quote and a date for the work to be done. The worker reported on-time and finished the job in one day. The bathtub looks new and we are very pleased. Unfortunately, while working, a bag popped outside a stained several of my pavers. I was not at home at the time, but my son was and the worker told him about the accident and said they would take care of it. To their credit, they did so without hesitation. Communication was great and the workers that finished the job were meticulous. Not sure why others have had problems but my experience was outstanding and I wouldn't hesitate to use them again! read more

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American Bathtub Refinishers did an amazing job on my kitchen countertops and two bathrooms--literally night and day. The bathtubs look brand new again, and the kitchen countertops now have a fresh, updated look. Highly recommend! read more

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From start to finish we had an excellent experience with them. Kevin answered each of my emails promptly and thoroughly. We needed our synthetic marble shower floor cleaned as it was filthy with 25 years of oil build up and we hadn't been able to clean it at all. Mario came out the next day - it took him 3 attempts to clean (he wouldn't leave 'til he got it!) it but it came out beautifully and in only 45 min! We will definitely use them again! read more

I recently moved in to a property that unfortunately used this company to "refinish" the tub and kitchen sink. The quality of work is embarrassing. Another company sent out a technician a week later who had to fix the caulking and order a replacement sink. When I called to ask what they would be able to do about the immediate staining upon pouring drinks down the drain, the receptionist Marcy, was extremely condescending and unprofessional. She refused to try and fix the poor work her company put out without consulting her boss or a technician because she has worked there for so long. I can't imagine as a business owner I would want someone answering my phones, to make decisions about work they would not be able to do themselves especially with such a huge ego. Save yourself the grief and use another company! American Bathtub Refinishers does not care about the "work" they do. read more

I couldn't recommend them more. If your tub looks dated and starting to get yellow, you owe it to yourself to give them a call. Their prices are very competitive and the process doesn't result in a lot of disruptions. I dealt with Jesslyn and she is a joy to work with. Those guys are professional grade. They show up when they say they would and their results speak for themselves. Go ahead and give them a call! read more

American Bathtub Refinishers - Resurfacing a 20 year old shower made look brand new again. - General Contractors Near Me - San Diego, California

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Our PM hired this company and the bath tub looks like crap. The paint just chips/flakes off with your fingernail. What a waste of money. Don't even bother with them. read more

Product ended up being bad and yellowing horribly. Business would not uphold warranty claiming cleaning products caused the yellowing. The business I worked for used them several times as well as other vendors, and the other vendors products did not yellow, where as theirs did in under a year. read more

This company is terrible and I don't know how they could still be in business. Our property manager sent this company out to re do our tub. First the tech showed up 2 hours late. Then when he did show up he kept trying to enter the home before we could put our dog away even though we clearly told him don't open the door. As for the tub job... I don't think they take any pride in the job. It was done extremely poorly, flakes and jagged areas all over. Thin areas where it needs more coating. The entire tub isn't smooth it's got different textures as a result from not using enough material. Do yourself a favor and call someone else... these guys won't do it right. read more

Reliable, excellent workmanship, professional, prompt, and considerate. Thanks, Mario! We are very pleased with the results!!

Our apartment manager called these people to refinish my main bathroom shower/tub. After showing up 30 mins beyond the joe windows I was given, he never called when he was on his way, even after confirming they would call the morning of the service (within the hour arrival window) and when he got there I said I'm sorry you're later and we're supposed to call me before he got here, and needed 5-10 mins to leave with my kids, he got mad at me and then got an attitude when I asked him to wear booties (with a crawling baby). The shower/tub itself looks good but there are some drip spots that run down the side of the shower. Over all the work lols good but I'm not at all impressed with the costumer service the guy had. read more

These guys are great. They are very responsive and easy to work with. They do great work and treat their customers great. I use them on my property portfolio when running maintenance operations. 5 stars read more

My main issue with this company is the service person was extremely rude. He didn't introduce himself. I let him know he'll have to park in a designated parking spot, not in the fire lane, which he seemed to take issue with. After a quick inspection, he told me our shower is just dirty. I don't agree and when I tried to show him the issues (peeled paint that gets dirt stuck in the edges), he got quite huffy about it and called his boss. Then he said he will wait to hear from our management company, got in his truck and squealed away. I was like is he leaving or reparking...? It was very rude and disrespectful to us and our neighbors. We have many children on our street as well as a number of elderly neighbors, and I don't appreciate his disregard for others. read more

We had a very good experience with this company, who we hired to do an epoxy refinish of our tub and tile. Despite mixed reviews on Yelp we hired ABR to come in and put a new coat of epoxy on our tub, plus the tile that goes up to 6-ft on the wall. The guy - Alan - showed up on time. He pointed out some existing rust which means I cannot get the standard warranty on the epoxy finish. I said that was fine because all I want is to make it a few more years until we can tear out the whole bathroom and redo it. He had everything set up and started working by about 10:30am and he kept working until 5:30pm, no lunch break or anything, until it was done. The amount of time he spent on prep was what amazed me. I mean, anyone can slap a coat of white paint on to make something look good. But this guy very fastidiously taped off everything so as to protect it all from overspray, including my washer and dryer which are outside the bathroom window. After the tape was removed, the lines and coverage were perfect and nothing bled under the tape. He then spent 3 or 4 hours stripping the 10-yr old epoxy off the tub and tile in order to get good adhesion on the new finish. The icing on the cake was that he was conscientious enough to work inside the bathroom with the door closed the whole time so as to not fill our house with fumes. I guess that's their rule, but it was lovely that he took it so seriously. I was really impressed with the way this guy treated our home and with the attention he gave to the prep. I obviously cannot speak to the durability of the finish yet but we take good care of our stuff so I am confident it will hang in there for a few years or more until we can remodel. Would definitely recommend this business, and Alan in particular. read more

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I am not the original client, but I am the recipient of great service. I purchased a property early this year that had been refinished by American Bathtub Refinishers. We had some issues with peeling so I called them. They came out and looked at it and refinished everything for me under warranty. I was very happy with how receptive they were and how quickly they took care of our problem. The ladies in the office are really sweet and the guys were very professional and detailed in their explanation of care and recommendations. I appreciate good customer service since I worked as a customer service representative for many years. Thanks! read more

Had to come out to fix several rough patches and sharp spots after the initial job and assessed interest on my bill when they failed to charge the credit card I provided over the phone prior to the service being performed. There's plenty of bathtub and shower refinishing companies out there, and I'll happily take my business to a competitor in the future. I recommend you save yourself the hassle and do the same until this company addresses its customer service and business operations failures. On a somewhat positive note, I can say that the finished product looks much better than it did beforehand, although it's still not perfect. For the price I paid (plus interest...), I was hoping for a little more. read more

Poor service and sloppy job. These guys were hired to do a simple epoxy on the tub, first time they messed up and came back to fix it, second time they messed up and never came back again. Said they would come back July 13th, never heard back from them again. The job was done improperly, so much so that the tub stains whenever someone sets foot in it. The edges are not smooth, and the tub itself has a rough finish. Still trying to get in contact with Rich the owner, apparently they give a warranty for their work but don't come back to fix it. read more

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I am extremely disappointed by this company. I called Re-Bath (their sister company) to see about redoing my hall bathroom's tub and they recommended that I go through American Bathtub Refinishers to refinish it instead. They said that it would cost $700 and fix the leak that I had, give me a 5 year warranty and look new. They scheduled me right on the phone for two days from then. This morning the worker showed up an hour late to start the job. He was very polite but came in and asked me what ventilation we had. I showed him the fan and he told me they couldn't do the job because I didn't have enough ventilation. Well that would have been nice to know before they scheduled the job and I took the entire day off (which they told me I needed to be here all day). He went back to his office to see if they could find something and came back and said that they could only refinish the very bottom and that would cost $600, but that the stains, etc would still be there. I called to speak with the office gal Robin as I was frustrated at that point and she told me that I didn't need to take the day off work because they do appointments on Saturday and that it was my choice to do so. I'm sorry, but I set my entire day aside for this. She then told me that I should have had them come out to inspect the job to see if they could do it - none of which was explained to me when they set up the job. Never did they say they would need to inspect it, never did they tell me about ventilation, never did they say that there was a chance that they wouldn't be able to do the job. I have no idea if their work is good or not but their lack of customer service and the rude responses have lost them a customer. read more

Employees come on time and professional. Average pricing and well done work. Francisco also known as Junior was professional and friendly! Very detailed work. read more

I am a contractor and have used this company three times for epoxy painting old looking tubs / shower tile. These guys show up, don't make a mess, and do a great job. I have no worries they will complete the task. Price was most competitive of all the ones I called. I recommend. read more

I saw many good reviews and one bad one and decided to give them a try. I'm very happy with the transformation of the tub that had chips and discoloration in the bottom. It looks new. No mess. and a fair price! read more

STAY AWAY!!!!! They promise a 5 year guarantee on their work for white bathtubs. So when my refinished tub started chipping and bubbles started lifting under the paint, within the first year, I called them. They said my warranty was only for 1 year and it was expired! Stay Away!!!!!! Total crooks read more

Very pleased with my experience with American Bathtub Refinishers. Not only did they send a tech the very next day after I called but when he arrived they were honest and transparent about the problem and the fact that I would probably be wasting money trying to fix what I thought were scratches in the tub but were actually fractures from a shoddy install (by a different company). read more

I am sorry but this company is really unprofessional!! They can't keep appointments and late arriving to proform the procedure. When they do their procedure it make your house smell really toxic and the paint they use bleeds everywhere. I don't recommend this company at all. read more

I have a bath tub that needs to be updated. I called American Refinishers to provide information if this was an option for me and a price. The representative came, said they could refinish my tub and then sent me a price. I booked the appt and received a confirmation. No one showed up for the scheduled time as apparently it was never put on their calendar. We rescheduled and when the tech showed up for the 2nd appt, he said my tub is plastic and therefore refinishing won't work--it will just peel off--and if he did the refinishing, they would guarantee it. I appreciate the tech being honest, but incredibly disappointed that they are sending out representatives to offer advice and bids when they clearly are not trained. I've wasted a month with this process. Very disappointed. read more

American Bathtub Refinishers did a terrible job on refinishing the bottom of our bath tub. It was so ragged that my wife cut her big toe and bled all over the tub. It was very difficult to get a refund from these people but they finally came through. We had to have someone else fix the damage.. read more

We had them refinish our outdated fiberglass tub/shower enclosed. Showed up on time, did a fantastic job and cleaned up everything. That was last year and the tub still looks like brand new. read more

Set up 2 appointments for an estimate. Both times they were a no show. But after reading the reviews maybe it was a good thing. Either Jamie doesn't care about her job, maybe she's incompetent, lazy, unprofessional or a combination of all. read more

I was Pleased with the refinishing job, the shower glass door needed adjustment and was discovered after the curing period.

Refinished my tub. Did a great job. Was on time. The price was cheaper than all other quotes. The paint was matched perfectly.

This company claims a 5 year warranty. After waiting for all of the 3 hour window of time for a appointment, and confirmed it was under warranty by the company representative who made the appointment, a very rude person named Manny showed up at my door. When I expressed my relief it was under warranty, only a couple of years old and bubbling, chipping on the finish, BEFORE he even went to see it, he announced, "That isn't how it works, WHO told you it was under warranty?!" Walked into the bathroom and said "Oh, no, this isn't what is covered. Called the office and came back out and said it was a misunderstanding, I'm not covered. When I said ok, goodbye, he hesitated. "That's it?" He asked, "Yes, you aren't doing it correct?" I asked, "Not FREE." I will go somewhere else for this service. Bait and switch. read more

Be warned, the company does not confirm appointments. I rescheduled an appointment, but the technician called me the morning of to discuss the job. I explained it had been rescheduled two weeks prior. He then said he had no idea what I wanted done and when I explained the work I needed performed, he asked me (somewhat rudely) why I wanted to make the changes. I learned later that day the technician entered my home without me being present and took pictures without my permission (my cleaner let him in, which is another story). I called the office the next business day and mentioned there was a mix-up with the appointments since I had rescheduled previously. She said they had that date scheduled and I reminded her we changed it two weeks ago. I then let the associate on the phone know I was not happy the technician entered my home without me there and took pictures without my permission. She said "then we'll cancel the job." I mentioned I wasn't calling to cancel, but I did want to indicate I didn't appreciate what the technician did. She told me they had no idea what I wanted done and she wanted pictures. All I could think was.. "well, you had weeks to ask me what I wanted done and to ask me for pictures, but you never did." I said "it sounds like you don't want to do the job" and she said "yes, thank you" and hung up. This company apparently doesn't want to do much work since I had multiple bathrooms for them to refinish. They lost my business and any future referrals by the way they handled my request. I would suggest others be careful using this company based on the lack of professionalism I encountered. read more

Let me start by saying that Jr. (the employee that did our job) is amazing! I am a property manager and had previously had a relationship with a different company in the same business as ABR. After that last time I used the other company, I swore I wouldn't use them ever again, they left the apartment such a disaster after they did the counters and refinished the sinks and tub. They even got spray all over my freshly painted walls in the living room, what a nightmare! My work crew had to spend a whole day cleaning up the mess that the other company had left. UGH! This time though, I got smart and used American Bathtub Refinishers, on a recommendation from a colleague. WOW! Amazing work! Fast, professional, and they even came back to clean up their tape and mess after the job was complete. OH, AND, THE BEST PART, ABR.'s prices were better! They now have a client for life! We turn over apartments/units a few times a year, so they will be getting some business from us for sure! Krystal, the lady I spoke with on the phone, is also wonderful. She was so patient with me while I went back and forth deciding on the right color. THANK YOU, American Bathtub Refinishers, for doing some seriously amazing work! read more

I started my search to have both my fiberglass showers refinished due to damage. I found these guys through Google and didn't see horrible reviews and thought, hey, they deserve a chance. I did notice that they were not backed by the BBB accreditation. Should have been my first clue. The lady I continually spoke with was VERY kind and polite. Angel came in and looked at both bathrooms. He estimated the master bathroom and said he would spray foam down under there, it's an extra $75 for the foam. due to the sagging. So roughly $350. Same as the front bathroom.(keep this in mind) He completed the front bathroom and did a GREAT job. I did notice that he was a bit messy but, it wasn't horrible, so I didn't care. A week later, I called them back to come do my Master bathroom. This bathroom has cracks, so we needed to spray foam down under. He didn't charge me for the foam. Well, next morning, my bf said that the shower still has cracks.. Huh? How can that be?! He just finished it!! I guess he used an expanding foam it rose so much, the cracks came back and worse, the cracks were close to the drain, so the water would just run to the sides. Called them back and she sent him right back out to re-do the tasks in a week. I explained to her what happened. She was very confused. Ange told me that he would have to cut out the pan and pour concrete and then piece it all back together and re-fiberglass the shower. ok. He said, normally, they charge $699 to do the concrete and what not.. So he called the office. He said they can offer me 50% off, so they could do this job for $345. Say what? How is it half off when I already paid $350? Why should I be paying for a mistake that they created? Well.. I called the office, they said we had to talk to Angel. Well, how can we talk to Angel when he's telling us it's an extra charge? So, I called back once again furious! How can it be on me to have you guys fix this when it wasn't my fault! Had I known you were going to pour concrete down there and charge me $699, I WOULD HAVE BOUGHT A NEW SHOWER LINER FOR THE SAME PRICE!!!! She then asked to put him on the phone.. well, there was a miscommunication because he did not alert them that he sprayed foam in shower. Well, she ended up yelling at him because it was technically his fault and I felt like the worst person in the world. Someone tried to do me a good deed, made a mistake, and tried to charge me again for his mistake. Well, he then went ahead and completed the job. I felt HORRIBLE. I felt very SAD for him and what not because he was just trying to be kind. Which, he was nothing less than polite. Very kind and informative. I do enjoy Angel and the work he did. He could although, be more cleaner. The first time he did the master bath, he taped off the walls and doorway.. the second time, he didn't. So when he's sawing through the tub, I didn't quite realize that he was spreading dust particles through out the ENTIRE bedroom. He spent HOURS making the shower look wonderful. And aside from a few places, it does look OK.. Just, OK. nothing spectacular. We went to go to bed that night, and couldn't hardly breathe in our room. We laid in bed and started noticing dust EVERYWHERE. EVERY surface of our bedroom and bathroom was COVERED in a THICK layer of dust. EVERYTHING!! We were really upset. Plus, our pillows has a thick resin smell, and what is more upsetting is that our bed and pillows are all tempurpedic. The smell absorbed all the way through our pillows. We ended up having to sleep in the living room because of the dust and smell. Our lungs and eyes were hurting. Last time, I was able to sleep in my room no problem after he did the work. (few hours did pass) I called the lady back in the morning and asked her if it was normal. because I don't see how it's OK or healthy for this to happen... I also don't see how it was on me to clean up this plaster/fiberglass dust. IT WAS A THICK layer over EVERYTHING!!! MY NIGHT STANDS, ALARM CLOCK, TV, FAN, BED, FLOOR, SINK, ALL MY STUFF EVERYWHERE! EVERY NOOK AND CRANNY!! AHH! Well, she said she could send Angel back out, I feel horrible sending him back out to do the work. She said it was absolutely NO problem and reassured me that it was his responsibility. I felt guilty enough. She proposed that cleaners come and do the work. I agreed to it. The cleaners came promptly after I got off work and cleaned up the mess. Sadly, this turned my rating from a 3 1/2 to a 1. The people are VERY polite, She took the appropriate steps to fix the situation, but put me out of my bath for a week and my room for a night. I think I could have found someone else who could properly ventilate and not have caused this uproar. I'm sad. They really were very nice. Not that I need to call on them again for a LONG LONG TIME... I wouldn't call them again. :( Now I know... check with the BBB before going with the cheaper price. Pay a little more for better service. It's more worth it. Trust me! read more

I use these guys 5 or 6 time a year and they do a great job. Prices are very reasonable and they always leave the tubs looking sharp. They can go over tile also. read more

I am a new homeowner so my experience with a cracked tub was nil. I was referred to this company by "The Handyman" that I found here on Yelp. He said, based on what I told him, I should contact this company. My fiberglass tub had a crack that (obviously and not very well) had been repaired previously but was now "open" again. While I can't say if the price was competative (not having done this before) I will say that I do think the price was well worth it. The man that came out explained clearly to me what needed to be done. He was neat and cleaned up after all was done. The results are PHENOMINAL!! It looks like a brand new shower/tub!! Granted, I can't use the tub for three days and I've been venting the fumes from the job done, but that is the nature of the beast, no reflection on them. While I hope I won't need them again for a long, long time, if the needs arises I would definitely call American Bathtub Refinishers!! And I highly recommend them to anyone needing this service! read more

They do a good job. It's not perfect, but 10 times better than the condition before the work was done. The only thing I would recommend is they use clear caulking and not white. But I would recommend them to friends and family for sure. read more

We concur with the low ratings completely. They came out to refinish a tub, botched the job and made it worse trying to repair it. We would never trust the company again. It didn't hold up well and we are now seeking another company to start over. A very bad experience! read more