We have used Hector at Countertops Direct for 2 of our beach houses in San Diego. They were originally recommended to us by Arizona Tile. We shopped around for competitive pricing and quality workmanship, and found it with this company. Hector is easy to work with. When we had a problem with one of the quartzite counters, he replaced it to our satisfaction without headache. We will use him again in the future. read more

Hector was great to work with. I consider myself a somewhat picky person when it comes to home improvements and he (and his small crew) did a great job. He returned my call within an hour, arrived the next day for a quote. Went to his shop, where he had a ideal match to the sample I had from Home Depot. Within a few days he made the template for our space. Installed two days later within an hour. I'd surely recommend him to anyone looking for an affordable and reliable countertop installation. read more

Also recommended to us by Arizona tile. We ended up purchasing marble slabs elsewhere but still uses Hector. Hector and his team are true professionals and an expert in their craft. I had some anxiety when purchasing giant slabs and trusting hector and his team to cut out the bathroom walls and showers correctly but they fit everything perfectly. I will totally be using them for all of my future bathroom and kitchen needs read more

Excellent work and very easy to work with! They accommodate at every step of the install process from picking up the slab to final installation. They leave the worksite neat and clean. read more

Countertops Direct - a kitchen with granite counter tops - General Contractors Near Me - Spring Valley, California

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Hector redirected my work to another fabricator without my knowledge. He acted as though the fabricator was one of his employees when in fact it was a separate company. The fabricator showed up at the job without any detailed knowledge about the job or the quote. The fabricator wanted an extra $50 for plywood, which was covered in the quote. I agreed to pay the extra $50. Hector directed the fabricator to demand cash payment for the job. I had to drive 30 miles to my bank to get the cash. Since I paid cash I needed an invoice for tax purposes. I emailed, texted, and talked personally to Hector and he still did not send me the invoice. I never got to see what kind of workmanship this company can do. But from a business perspective this company is not professional. read more

I am absolutely baffled by the rave reviews. The sheer level of unprofessionalism at every level from lack of communication, to complete disorganization, to little respect for the customer was staggering. AZ Tile recommended, so we trusted that referral, but right off the bat there were red flags, which we unfortunately ignored. Even the guys who actually did the work seemed embarrassed by their boss's behavior, and the people at the granite "workshop" said Hector is always screwing things up. He sent people to do demo without even consulting with us on a date/ time. Forgot to inform his workers on the full scope of the project, so they didn't know multiple rooms were involved. When a mirror broke during demo, and Hector forgot they were supposed to replace it. My husband had to call repeatedly for weeks to get him to follow through. We also told him we wanted leftover granite, and he said the workers would bring it with the mirror. But he forgot ("forgot"?) to tell them when they did finally come after 2 weeks and multiple no shows. Then he promised to bring it and would call to arrange it. 2 more weeks passed and my husband had to track him down AGAIN. Hector actually told my husband he would not bring us our granite (our own property, which we had bought and paid for), until he had other deliveries to make nearby. We live in Chula Vista. It's not that far. Seriously? After everything he put us through for almost 6 weeks, he's going to hold our property hostage? My husband got the address and went to get it himself with 3 friends before who knows what might "happened" to it. And not even one offer of compensation for all the trouble or even a verbal apology. I don't know how to account for the positive reviews. We will never ever use this guy again and warn everyone we know about it as well. read more

Hector and his crew did a fantastic job on my countertops. He gave me exactly what I asked for. I wanted countertops with a full backsplash from one large slab. It was fabricated so skillfully. There were no seems to interrupt the beautiful pattern of the stone. The install was done with an old school expertise. It was done when promised for the price estimated. Which was well within my budget. This is my second remodel. Hector did my first one 3 years ago. I've recommended him to two other friends who were also very happy with his craftsmanship. I would strongly recommend Countertops Direct. When I purchased my slab the salesman asked me who the fabricator was. He knew Hector and said I was in good hands. I said I know! read more

Countertops Direct - Countertops with full backsplash. One slab, no seams! - General Contractors Near Me - Spring Valley, California

Hector and his team did a great job with our countertops. They are reliable, punctual and reasonably priced. With our kitchen remodel, we worked with several contractors and but they stood out among the rest. Don't hesitate to choose Countertops Direct. Thanks so much! read more

Surprised there are no other reviews on this, but here's mine: Hector was very upfront about the pricing and timeframe, and they were able to complete the work in the time he gave. He was able to install the new sink and granite countertops for my small condo kitchen within a week! I was skeptical when he gave such a good price, but everything came through great. Would definitely recommend! read more

Hector Renteria and his crew just installed Brazilian quartzite counters in our kitchen. they did exactly what they said they were going to do, they were easy to contact and work with and the end result was masterfully done. I can recommend them very highly. read more

Countertops Direct - a kitchen sink with utensils in it - General Contractors Near Me - Spring Valley, California

I just had my countertops done with this company and I am very happy. I met with Hector who came over within 30 minutes of my call. Hector was polite and took the time to answer all of my questions. We started the project the following week with the demo, then the clean-up. My place wasn't left a mess which meant a lot to me. A week later the countertops were ready for installation. I think that an remodeling job of any kind will have some sort of issue, you are tearing apart your house, it's stressful, however hector and his crew got it done quickly and clean. I'm very happen with the product as well. read more

I'm very happy with this company. They did a fabulous job on my kitchen countertop, and the connected seam hardly visible . They are very professional. read more

I highly recommend Hector and his team. I had hired another contractor who said he knew how to work with quartzite, but clearly didn't, and left my new kitchen island looking horrible. I called Hector, his quote was very reasonable (this time I got 4 estimates). They came out when they said they would, removed the old mess, installed the beautiful new quartzite, left everything clean - and I couldn't be happier. I would use them again and highly recommend their services. read more

OMG! These people are unreliable, work way too fast causing bad workmanship, show up when they feel like it, take no responsibility for their mistakes! They want their money fast & disappear! This company actually sends non licensed plumbers to install plumbing fixtures! Also, no written contract was offered which is required. The state of California will license any substandard contractor as long as they get their dues. Company not qualified for the BBB. read more

My wife and I are very pleased with our new countertop. It was a fairly big job and they completed it as promised and with skill. The workers 'were polite and answered any questions we had. I Could not have asked for a better job. read more

Countertops Direct exceeded every expectation. I was referred to them by Arizona Tile. I originally spoke with Hector who was very timely in returning my call and confirmed he had the product I was looking for. He was quick at giving me the quote over the phone that was very fair and reasonable!! I worked with Ceasar and he was very professional. He called me when he said he would, he showed up for my measurement exactly on time and delivered my countertop the date and time he scheduled! The countertop was exactly what I had hoped it to be! PERFECT! You don't get service like that these days! I highly recommend this company and appreciate their service!! We will certainly be using them again in the future and highly recommend them! read more

We were very disappointed with this company. The kitchen remodel came to a standstill while we waited for them to do the countertops. They didn't show up as agreed and kept the other crew and us waiting. The quality of the work was terrible. What a mistake we made in deciding to go with them! read more

I was referred to Countertops Direct by my brother (Steve's Quality Tile) to fabricate and install quartz in my bathroom and on top of my hallway linen cabinet. It was a small job yet I was treated like I was your top priority. Two very nice fabricators showed up on time and were friendly and quick to measure. They mentioned that they'd be back the next day and sure enough at 10am, they knocked on my door. It took them a very short time to install, and they were very neat and clean. I was plesantly surprised that the sink was also installed. The quality of work was exceptional: beautifully fitted peices with lovely polished edging. No grout residue was left and the counter tops were cleaned. Hectors team exceeded my expectations and has a loyal customer from here on. I will not hesitate to refer Countertops Direct to my friends who need counter tops and will have them install the granite I want for my master bathroom. read more

Hector came highly recommended by Arizona Tile. He came out quickly to give me a quote. I had received three other fabrication quotes, and Hector's was $1000 less than the others. Plus, the other companies wanted 3-4 weeks to fabricate and install the countertops, and Countertops Direct got mine done in less that a week. I paid for the slab on a Thursday, they picked it up on a Friday, and it was installed the following Wednesday. Cesar did an excellent job on the templates, and they managed to squeeze everything onto a single slab. The slab I had chosen had several defects, but he was able to skillfully work around them. They were extremely cautious and careful with the install, with only one seam - strategically placed and carefully crafted so it hardly shows. Bottom line, I got beautiful granite countertops for around $2600 complete - less than the price of comparable "solid surface" composites. Hector's team were quick, skilled, polite and didn't leave a mess. I highly recommend this company for your countertops. read more