Update 7/20/2022: After panel installation last week, American Array also scheduled the inspection from the city, which completed successfully within the week. They also sent a person to my house to help connect the Envoy to wiki to get energy generation monitoring from my solar panels. This was completed the day after inspection. They also applied for permission to operate (PTO) to the PG&E on the same day. I am just waiting an approval from PGE to start using my solar and build credits. Glad to have worked with the very efficient team at American Array. read more

If I could do it all over again I would have definitely gone with a different company. I chose them based on the fact that they were the cheapest. But as they say, you get what you pay for. It took 10 months so get my solar installed and up and running. They lost the project plan paperwork on two separate occasions which was supposed to be submitted to city. Ultimately they admitted to me how unprofessional it was on their end and gave me a small credit. They did not bother to check my electrical panel to make sure if complied with local inspection so when the time came to get final inspection, it did not pass. I had to get an upgraded panel which took another 4 months to approve, install, and complete. Had they checked the panel and seen it did not comply with local regulations, we could have upgraded it at the start of the process and not at the very end, causing months of delay. They basically tried to absolve themselves of any blame and assume you are a solar expert and should know all the ins and outs before hiring them. Please make sure your panel is good to go before they start they work, apparently they will not do this for you. Again, I only found out I needed a panel upgrade at inspection. Obviously, its not their fault I needed an upgrade but it would have been helpful for them to let me know when we first started the process. Worst of all, you will never hear from them. The communication was awful. I would have to call them and constantly badger them to get any update. I got the sense that they were very busy and had several people quitting left and right. I was constantly getting shuffled around to different representatives. The installation of the solar panels, upgrade, and the work itself was fine. But the process of getting the plans submitted and passing inspection was hell. In the fine print of the solar contract, they basically say they are not responsible for delays due to inspection failures. read more

We hired Array solar 1 1/2 years ago and I noticed our panels weren't reading properly so I contacted American Array and spoke to Adam K. It was late in the day so he assured me that het would get a technician out the very next day. Adam also followed thru contacted me to confirm the service tech would be coming out shortly . My panel issue was corrected I value the customer service I was provided my husband and I are very pleased with this company and the excellent service. Thank you Adam!! Betty M read more

I signed contract on 12-24-2021 and make my first payment on same date, then the whole company unreachable till 1/5. 1/24 layout plan finalized and request to submit to city for approval asap 2/18 I sent couple emails for update process and been told just submitted on 2/10..... they wasted 3 weeks time to submit.... This is very unprofessional and unacceptable To be update..... read more

I must say that I was very apprehensive when I signed up for roof replacement and solar installation. I had gone through the process of researching all of the alternative installers and chose American Array because they offered a very competitive price AND they were almost local. American Array met all of my expectations and surpassed most of them. The roofers were prompt and efficient and very likable. The men who installed the panels were also very methodical. The electrician, Nick, who installed the battery and completed the electrical work was very respective of the property and a true professional. The project manager, Mary, was very responsive and clearly on top of the entire project and stayed in touch until PG&E signed off on the installation. Needless to say, I am very pleased with American Array. read more

I did not buy Solar from this company. This review is only based on my experience trying to work with their sales rep. I have a project and was collecting quotes. I made an appointment to meet with a sales rep which he didn't bother to call or show up for. He called 3 hours later and asked if it was a good time. I took the call and I found him uninterested. Nevertheless I still considered moving forward. I emailed him, called him and sent him messages, but heard nothing. I called their office 2 times and asked if anyone could help me , but the answer was only the person you spoke with can help you. They said they sent him 2 messages to call me, both of which went unanswered. I moved on to another company and went with them. That was the worst service I ever experienced. read more

Great service and communication. Always knew me in the loop. Adam has been very helpful!

I was referred to American Array Solar and Roofing by my relative who had great experience. I got quotes from other companies as well and American Array Solar was the most competitively priced of all in the bay area. The team did a great job in reroofing, MPU, solar and EVC! Once the design was finalized everything including permits was done in about 2 months! much faster than i had expected! Shout out to Mary, Alex, Hernandez and the entire team! The only surprises were plywood needed in reroofing and the extra distance and cost incurred in installing the batteries farther from MPU (which is due to city codes) read more

Entire team was quick in responding to the quote request, getting approvals and installing them before NEM2 deadline. They offered the best quality products available in market. I already had a set of panels installed at my place. Some solar companies didn't want to install in parallel to them. But, American Array had no problem with that. The installation happened a few days earlier than their specified date and they did thorough checking and made sure everything was fine. They also followed up to make sure things are working as expected and that I was able to monitor it on my phone. read more

American Array Solar has lived upto its reviews based on which I selected it for my home Solar project. Professional team dedicated to 100 Percent customer satisfaction at a competitive price. Brilliant. read more

American Array was the second lowest bidder to my solar system. I decided to go with it after a phone call with Carolina from America Array. She was the best; was very responsive, answered my questions, and had sense of urgency since it was pretty close to NEM2.0 deadline. She also price matched with the lowest quote. Adam and his project team were also super; answered our questions and concern, resolved issue during design and installation, and made sure we meet NEM2.0. They also came back and replaced broken roof tiles after installation and follow up with me. I'm satisfied with their service overall. read more

This company has interesting sales tactics to say the least. Sal reached out to my parents, who are former customers, looking for customer referrals. My mother explains to Sal that I have a contract so Sal tells her he'll beat the price by at least $2,000, throw in a bonus if I leave a yelp review, give her $300 for a referral and will have the project completed by April. I was not in the market or looking for a better deal, but this opportunity presented itself so two days later, I call Sal who promises everything he told my mother. I send him the requested documents. I don't know who Angie is nor do I care too at this point but right off the bat, she is unprofessional and rude. She sends me a proposal doesn't beat the price or time frame. Absolutely, no customer service but blames me instead of apologizing for Sal over promising and for her under producing. Hey Sal... I'm holding up my end of our conversation and leaving you your yelp review. Kind Regards- Jaclyn read more

American Array Solar and Roofing - Solar Installation Near Me - Livermore, California

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Great value and quality service. I had American Array install solar/Tesla Powerwall and redo roofing on our home. Couldn't have been happier with their workmanship and warranty! They offer one of the best combos for roof and solar! A 30 year workmanship warranty on the solar system and a lifetime warranty on GAF roof. Anytime I call in American Array staff is eager to help and answers my questions. I already referred family and friends. read more

I recently got a solar system and battery installed. I spoke to many companies and got three quotes. American Array was the least expensive. The installation went great. The installation team was very friendly, respectful of my home, they answered all my annoying questions and did a great job with the install. I have a flat TPO roof, apparently that is easy to mess up. It has rained multiple times since then and there have been no leaks. My only complaint would be that the company's communication could be a bit better, I had to email them to get information on next steps during the process, but it wasn't bad enough to knock them down a whole star. Five stars! read more

I was referred by a friend and after reviewing many offers through Energysage I chose this company for solar and battery installation. They installed the panels while we were away with no warning but it all went well. They did the electrical installation a few weeks later and it was excellent due to the lead guy, Fernando who worked long hours and in the cold to deliver a working system. He was very polite and went out of his way to accommodate our schedule. The system is now working and I love the Enphase app that shows you your efficiency. The office staff were a bit slow to respond but overall I would recommend this company. read more

American Array Solar and Roofing - Solar Installation Near Me - Livermore, California

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I highly recommend American Array Solar. They did the install for my photovoltaic system and also upgrade the main service panel. The process went smoothly with much of the time spent on waiting for permits and inspection from the city and PGE, all of which American Array handled. Communication was always prompt, via email, text, or phone. I had surveyed 7-8 companies in total, and American Array provided one of the most competitive quotes, and the lowest for a local installer. There were no gotchas or hidden fees. Finally, I didn't notice any leaks in the roof particularly with the recent torrential rainfall. read more

American Array Solar and Roofing - Solar Installation Near Me - Livermore, California

Review - 2/28/24 (More info shall be listed soon) 1) Sale person/team has very little or no authority for fulfilling signed contract 2) Site survey/inspection wasn't done by qualified team (Electrician and installer) a) No formal site inspection report b) Site survey person - Took pictures ONLY 4) Electrical team and company is not very knowledgeable on EMS to mitigate MSP upgrade 5) Initial site plan was drafted with very little info a) Home owner even needs to provide sample site plan for city compliance 6) Company is NOT really committed to support with obstacles 7) For folks considering solar, do your homework as much as possible.. 8) Currently, company license is NOT listed as C-46 solar contractor (based on lic#993467) 9) No dedicated program mgr, but one person was acting (claimed) as program mgr, supervisor, electrical engr and etc... 10) Mgmnt - Not helpful 11) Takeaway - Think real hard with this solar shop (Not worth your time and efforts)... Stay away!! 12) More details available upon request.. 13) Misc - TBD read more

Amazing company with best in class pricing. The got my system hook up within 6 weeks. Anthony was an amazing sales rep. The install crew was great! read more

This company started out good, nice people and such. But then then during the install of the new panel they shoved the riser up and ripped open my roof . Ok, things happen sure. They then tried to cover it up and I only discovered it during pouring rain!! i was up on the roof trying to stop my leak in a massive rain storm!. Sloppy Sloppy installer! Then they did get someone to fix it after me going through all this. Now since July may panel arrays keep going down and its now September 7th and they just never respond!! This is ridiculous. Be careful and watch these installers like a hawk as they are not careful. Just got off the phone with them again September 7th 2022. They claim they dont have a contact number for their manager so I cant talk to him. lol this company was lost all my respect. read more

I got new solar panels from American Array Solar in 2022 and I am so happy with them. The competition tried to bad mouth their product and say they are using Panasonic which went out of business, but they didn't. My panels put out 400KWH, where the others only put out 350 KWH. Also they have a 30-year warranty from the manufacturer, but the competition usually doesn't. My representatives Adam and Omar also gave me good service in 2022, 2023, and 2024. read more

Prepare for a nightmare. Typical sleaze salesmanship with fragile egos when confronted with facts about hidden fees, which they then blame you for not knowing existed. Hilarious really. Try a more transparent company. read more

Look no further if you're seeking a good price on a great solar install. American Array delivered on that for me, with an 8 KW system. I give the price 5 stars and the actual install 5 stars - my install is by far the best looking one in my neighborhood. And my price was under $2.90 per watt, including my minor electrical upgrade. But I just can't give the whole process 5 stars. We had about a month and a half of unnecessary delays in the project, and lots of extra time expended by me, because of poor management in the office. Specifically, our project started off great working with a gentleman named Adam. Adam gets 6 stars for his work on our initial design and subsequent problem solving. If you choose to go with American Array, make sure to ask for Adam to lead your project. Where things got off track was when Adam was gone for a month or so. What we wanted from PGE wasn't approved as submitted, and nobody else in the office could understand how we got to our standstill and how to solve it. For over a month my wife and I got the run around. We spoke to 3 or 4 different people, multiple times each. The process was circular, they did not understand our issue, and could not offer solutions. Thankfully for us, Adam eventually came back to work and took our project back over. It took him all of 1 day to get up to speed and come up a solution that worked for us and got us through PG&E. The installation quality was great, and it was quick once the permits came in. The coordination between the different visits was not excellent, but it was acceptable, and the final quality offset issues we had. Overall I think American Array is a good company, and they did great finished quality work for us. Just make sure you get Adam leading your project :) read more

We vetted over 6 solar companies for our flat roof in San Francisco and chose American Array Solar based upon their clear communications, strong product offerings, outstanding warranty and competitive price. The project is now complete and we are very satisfied with the results. Price, schedule and quality were all the same a promised in the original estimate and contract. Lorena was our sales and support contact. She listens well, is responsive and follows through. City permitting and inspection, and interfacing with PG&E were all handled by American Array Solar. Omar was receptive to our design requirements. Fernando and his team did an excellent job of the installation including a special request on routing the electrical from the panels to the electrical panel in the garage. Clearly Fernando and his team are very experienced solar installers and they communicated well with us. Each day the property was cleaned from the day's work. From a product perspective, we chose Panasonic panels and Enphase microinverters. They are both high end solutions and Panasonic provides an outstanding warranty for the entire solar system. read more

Entire team was professional throughout the process, whether design, installation and inspection. Adam also provided many insightful suggestions when it came to circumstances specific to my house. read more

Just got the first portion installed on my roof. It was a pretty quick turnaround once SC issued the permit. Anthony was very helpful with all concerns and questions regarding solar and gave me a very competitive quote! Their office were also very responsive to any status updates. Can't wait for project to be completed! thanks American Array Solar for making the process very smooth. read more

American Array was great up until we signed the contract and paid the deposit. After that, it was a mess, including American Array damaging my roof and refusing to take responsibility for it. Initially, we were really excited about American Array. We started talking with them in January 2023. They offered a very competitive price for a high quality product. Our sales person was knowledgeable and very patient to explain our different technology options (e.g., solar panel brands, sunlight backup, battery storage). Another selling point for us was that American Array is licensed for both roofing and solar work, so we thought we could depend on them to protect the integrity of the roof--we were wrong. Once we signed the contract and paid the $1000 deposit, things started to go awry. We had told American Array there were a few specific parts of the roof where we didn't want the panels, but in February and March they presented us with multiple designs in those areas we wanted to avoid. After about four tries, they finally gave us the design that met the constraints we had specified--which was fortunate because the designer told us he couldn't make any more designs for us because he was already spending too much time on our project. I understand that they were probably overworked to process all the last-minute projects that came through under NEM 2, but it's not my fault they repeatedly ignored our design constraints! The installation seemed to go smoothly enough, but American Array damaged our roof and really put up a fight to deny responsibility. Over a few days in July, American Array installed the panels, performed two quality inspections, passed the city inspection, and connected us to the grid. American Array said the job was complete and started asking for the final payment, but before we paid, we asked our roofer to inspect the roof to make sure everything was fine. Our roofer found over 40 nails strewn about the roof, including some that had damaged our roof--likely from being stepped on. Even after two more quality checks (making four quality checks total so far), American Array was saying everything was fine, there was no damage to the roof, and they insisted that we should pay in full. I repeatedly explained my concerns about the roof damage and offered to pay the invoice less the amount to fix the damage, but they refused my offer. I showed American Array pictures of the damage, but they insisted there was no damage until my roofer told them in very specific terms what the damage was and how to fix it, at which point American Array changed their story: they said they didn't know if there was damage because we hadn't let them do a quality check--despite that they had already done four at that point and multiple people at American Array insisted there was no damage. One more quality check later (making five total), American Array finally acknowledged the damage, but said it could be made "good as new" with a wet patch, which would be covered under the 30-year roof damage warranty that came as part of my solar contract. I asked American Array to confirm this warranty in writing, at which point American Array said the wet patch would be covered only by a 5-year warranty--which I explained to them was not acceptable as it was less than the warranty on my roof. After about a week of back and forth with American Array, I decided it wasn't worth the time and stress to keep arguing and just wanted to move on with my life. I decided to accept the $300 adjustment that American Array offered "as a courtesy," despite it covering less than half of the cost to repair the roof damage. In summary, lessons learned: - American Array prioritized selling me a product over quality installation and customer service. - American Array overstated their expertise as roofers--it was mostly a marketing tool. - American Array gaslighted me and cut corners to save themselves a few hundred dollars at the expense of my roof's integrity. - Always have a third party roofer inspect your roof after a solar installation. - Budget at least $800 for roof repairs after the solar installation. read more

We just got Solari in Buckeye,Az and all due to Sal Broman and his wife. They are so sweet and kind to us through the whole process. That they made it all quick and easy. Sal also makes it super easy to get a hold of him. We just got the Solar installed so pending review on that. Overall we like to thank our project manager for everything. read more

They submitted the most competitive quote on EnergySage. My interaction with the sales rep was positive - very responsive and never felt they were overselling their services. The home visit and drawing were done pretty quickly. Took three months for the permit. Once the permit was done, they arrange installation immediately and it was done in 2 working days, they were efficient, professional, and thoughtful. They submitted permission to operate immediately after the installation and I got pge confirmation within 3 weeks after the installation. My only complaint is that I wish they had communicated with me more proactively and frequently during the 3 months wait for permit approval. They did offer to pay for my electricity bill after I expressed my frustration with their lack of communication. For us, it took four months from contract signing to permission to operate. Overall I'd recommend them, they did get the job done. And I appreciate them striving to improve customer experiences. Last note, we are glad that we didn't go with Tesla ---- a friend who ordered the Tesla system two months before us is still waiting for installation scheduling. read more

This review is strictly for sales rep anthony e. I inquired about starting a quote I got through energy sage. Start the process Anthony asks a few questions including usage amount of panels etc. gave him all the info and let him know amount of panels I need. Before we get off the phone he tells me you might wanna add a few more panels before nem 3.0 kicks in. Gotcha. Hour later sends me a proposal with great equipment for a very fair price, so I did inquire about maybe adding some more panels. Anthony's little man syndrome kicks in over the phone and texts me saying his time is valuable and blah blah blah. Lol what a dumba** lost a customer when he could've easily got 5 or so more panels from me. Sorry American array but this dude needs to go. Especially with the great price and equipment you guys are offering!! Asked for a call back from a supervisor both from him and the Livermore headquarters and got nothing. So now we'll start with the BBB and google reviews process :). Good job Anthony get 'em tiger!!! read more

American Array Solar and Roofing - Solar Installation Near Me - Livermore, California

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American Array gave the best quote amongst all the others. Carolina at sales was very responsive and got the answers from the right people when she didn't know it. On installation, American array sent a person who didn't know how to deal with Metal tile roof's and he had used the wrong hooks on the rafters pointing that out to Sam, He owned the mistake and replaced those metal tiles which were cut and redid the job. Fernando went out of his way to get things right. Fernando and Helaid even worked on weekends to meet the dates and did a great job. The whole process even with the glitches was done well within two months with no subcontractors. The system passed inspection with no problems. I would have given then 5 stars if I had got Fernando and Helaid. But, I would recommend them highly as they owned up their mistake and fixed it. read more

I want to give these guys a decent review. They saved me money versus Tesla, at least at the time I got the estimate. But the office was a bit disorganized. It took a while to get the installation done. They sent an electrician from Fresno who brought an apprentice and they made a few mistakes that I caught that prompted American Array to fire them after the job. Also the installation used "feet" roof attachments that departed from the approved plans. But the real problem was subsequent to the job I decided I wanted to add a second battery. I got a quote that was 50% lower from another vendor to add a Powerwall. This vendor was the same guy American Array hired to design my system. But they said if I wanted to go with an outside vendor for a second battery, my entire warranty would be voided. Never mind that this is a guy they've worked with and trust and he isn't touching the roof. I complained, a lot, and their compromise was to say I would have to hire them to babysit the vendor during the installation to make sure nothing is messed up. Price? $1400. For a guy to stand there for 90 minutes. Why piss off a customer like that? A good review and reference for neighbors that want their own solar is probably more valuable? read more

No less than five stars for Omar and his team! Omar is very professional and approachable. From the consultation stage, to installation, to after sales follow ups and customer service, our experience with American Array was amazing! My wife and I chose American Array over other solar companies due to Omar's honesty and thorough knowledge of the whole process. Their warranty is thus far the best in the industry and we saved a couple of thousand dollars as well (compared to quotes given by three other companies)! We highly recommend Omar and American Array! read more

American Array has installed my solar panels around 2 years ago and it is working fine. As and when needed, I contacted Adam and he provided excellent customer service. for the last 2 years, I have saved a lot on my electricity bills. read more

We are impressed with the services. We were connected to them through Energy Sage. I decided to use them because they were local. It was a tough decision, but being local was a deciding factor for me. We signed the contract in April of 2022 and we were fully connected by July. We were informed of each step. The roofing person, installers, and person who met with us were nice. We were called, texted, and emailed throughout the process. Good job, American Array Solar and Roofing, read more

I have been waiting almost 6 months for my solar to be installed and finished and no one calls and update me on why they can't finish the job I have to constantly call and ask for updates and they say they'll call back and no one ever does, I had already told them I didn't want to move forward anymore because they lack communication with costumer's and they just said we'll you'll have to pay all the permits anyway if I didn't want to keep waiting with no updates on anything, so I would suggest anyone to find someone else for your solar plan, this experience has been frustrating and just unnecessarily long read more

I have installed the Solar System from American Array Solar in Feb 2023 certified for NEM 2.0. The service had been amazing right from the initial discussion, site visit and quick roof check to help assess the conditions, then completing the documentation for NEM2.0 compatibility. They had also provided the very good financing options with lucrative interest rates fitting my budget. The installation team went above and beyond and also ensured to finish the installation within the deadlines along with the CITY survey and needed documentation considering the server winter weather in early 2023. Sales and technical executive Veena Sandeep, and Gina were amazing with their help providing accurate and timely documentation and tech-help as needed. I rate them 5 star solar providers. All the best ! read more

American Array is a very good company. They were responsive to their warranty work! I've had to have them come out to fix minor leaks on our roof. They came out that next day and did the work to patch up/fix the leak on the roof. I highly recommend them! read more

Worst experience ever! First after having my solar panels removed I had to wait a month for them to start my roof. First day, I wake up to guys just throwing my old roof all over my yard damaging my house, concrete, pool equipment. Nails everywhere including my pool. So much damage I can't even list it. Put gutters on incorrectly with screw indents in the gutters. DONT use this company unless you want crappy work! And now they are trying to charge me more money to cover there mistakes and say I'm late paying them. No home owner should have to pay before the job is fully complete! read more

Had set up an appointment to meet with Deion which went great. Had scheduled a follow up today (4/29) to go over possibly working out a deal as they had a great 30 year warranty for everything. In between meetings, I had asked for a quote which was never sent to me. I contacted Deion a 2nd time and he said he would send one my way momentarily...and I was never contacted again. I read someone else's bad review and I now believe I have suffered the same fate as I was interested in purchasing my system rather than financing. As Im writing this, Ive reached an agreement with another company. read more

Thanks Adam for keeping us updated and informed about the process for solar installation. Being new to solar energy you were professional answering the many questions we had. We definitely appreciate your patience. We would highly recommend you and American Array Solar. Thanks read more