I decided to go to this specific location to cash in on my STUBS membership free birthday popcorn and drink since I felt like going somewhere that felt a little more celebratory than a usual mall type theater, so it fit the bill. Architecturally it's a real treat since we just don't get such updated Art Deco influenced structures with a high ceilinged lobby and dramatic grand staircases. It would be fun to attend some special event there! I also like how they put out promotional displays so patrons can pose in front of them for fun selfies. My popcorn was fresh and delicious, and the helpful staff accommodated me by only 1/2 filling the bucket so I could put the topping on it, then adding the rest of the popcorn so I could add more topping on it since I don't like dry popcorn. Smiling and helpful young people staffed both the admissions station and the concessions area, and my online reservation worked perfectly. The theater room I watched the movie in was clean and the staff came to clean up after some piggy guests as soon as the film was over. I was disappointed that the seats were not recliners in the particular room I was in so that was a major dampener of my experience as I pretty much assume they will all be at this point, but I should have checked and will make sure I do so in the future. Had not my concessions been free, I would have had to give serious thought as to whether to indulge, but that's just across the board movie theater pricing these days and it's too bad. Why not make the money back on quantity by making more patrons happy and have more of a win-win situation? read more

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I don't know how this place is still in business. It's absolutely disgusting. The outside of the building is nice clean and inviting. But once you get your tickets checked it's a disaster. The soda machine was so gross. No ice in any of the 4 machines. There was trash everywhere you looked. Things got worse when I went into the bathroom. Again trash, EVERYWHERE. Trash cans overflowing along with the trash bins in the stalls. Clogged up toilets. A leak with water flowing down the floor drain. The smell was of urine. I couldn't believe my eyes and smell. The theater room was also disappointing. The chairs are so old and you can tell they are so dirty and need a cleaning. The carpet was filthy, the carpet in the steps was ripping and torn. I do not suggest coming to the place. If anything, it needs new management and a makeover. Or it needs to be closed. AMC should be embarrassed read more

I've given this theater multiple chances, but unfortunately the experience continues to decline. The bathrooms were dirty and clearly hadn't been maintained throughout the day. The concession area was chaotic, with extremely long lines and drink machines that were out of ice. The popcorn station and condiment area were messy and unsanitary, making it unappealing to use. The concession staff seemed frustrated and overwhelmed. While they weren't particularly friendly, it's hard to blame them when they're trying to handle a constant stream of customers along with what looked like an endless number of mobile and advance orders. It seems like the theater is understaffed or simply not set up to manage the volume. The auditoriums themselves also need attention. They didn't feel clean or well-maintained, which takes away from what should be an enjoyable movie experience. AMC has always been one of my preferred theaters, but this location feels neglected. Better staffing, more frequent cleaning, and improved organization at concessions would go a long way toward improving the overall experience. read more

I've had the incredible displeasure of an interaction with one of the workers a week ago and just had to post about it. I went in to see Project Hail Mary on IMAX. While ordering food, there was one girl who was apologizing to others as it was her first day. Understandable. She took our order and was by herself so we waited for the hot food. She got backed up once the line got longer so cooking my food was put until later once the line died. When she goes to cook the food, she takes the hot dog out of the oven but drops it on the floor. Understandable as it was her first day. Then another guy comes in (the one that is trouble) by the name of Robert to help. They take their sweet time trying to get my food going and took another 5 minutes to put my food back in the oven. By then it's been 15 minutes already and I was getting impatient as the movie was starting already. Once the food finally gets to me, I asked to confirm if they gave me the right sauce. They didn't. I asked for ranch and bbq for my tenders but Robert puts in buffalo. I politely tell him that I wanted bbq and ranch. He then goes on to protect the girl after she admits getting it wrong that they're not allowed to serve 2 sauces unless they paid extra. Not knowing that information, he accuses me of stealing and gives me attitude about it, trying to protect her and antagonize me about it. I don't know, seemed like he's just trying to get in the girls pants and be an angel in front of her. I get offended and upset and also didn't back down. Once I finally get walking to my movie, he FOLLOWS me inside and when I confront him he just says "I work here and I'm going around", but why would you go into the same exact movie that I was going to if he wasn't trying to threaten me. Sus. I also don't back down and then he comes back trying to start a fight. Ruined the whole mood of the movie afterwards He must've known when my movie ended too because once I got out he was by the concession stand ready to stare me down with his other workers until I left. Robert, if you see this. Know that you are one shitty piece of work that will probably never get the girl you were being so defensive about. Do NOT interact with Robert. He will give u an attitude and has temper issues read more

This theatre had a beautiful interior when you walked in. The food ordering was not intuitive for me, but perhaps I should have paid better attention to detail. Candy had to be grabbed somewhere behind where the lines formed. The IMAX theatre room itself was evidently old, with the seats needing an upgrade. The sound and visuals for the Project Hail Mary movie were good though. read more

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Employees ignored my mom when she asked the sodas weren't working, 2 times i had to watch the movies with the LIGHTS ON this location makes amc look bad. read more

We came to AMC Westgate because they offer the reclining chairs, and you can reserve your seat online. Well, as soon as we sat down, my seat didn't work. My husband's seat just kept reclining even after he stopped pushing the buttons. There was popcorn all over in between the cushion, and everything just appeared to be old and overused. For the price they charge to see a movie nowadays, I think these seats should be cleaned and checked regularly to ensure they work properly. Oh and the drink prices at the bar were so expensive! Definitely disappointing for sure. read more

AMC Westgate 20 - Cinema Near Me - Glendale, Arizona

Hey Yelpers! Came here to whatcha movie with the fam. First off, parking is about 100 yards or so from the front entrance. Makes a difference when it's 108 degrees. Anyway, we get to the entrance where a person is getting sick in front of the doorway. Find a different t entrance. The person scanning our tickets was very nice. Go to get a drink and some fresh warm cookies! After I pay, the counter person tells me "I forgot to tel you that we don't have kids for the large drink." I'd already paid. Great, moving on. Wait for my order of 9 mini cookies, then head to the theater. Open the box, there's only 8 cookies. Go back to the counter. "Sorry, it'll be about 10-15 minutes for another cookie." Nevermind.... Theaters was on the second floor. Go to take the elevator. Walls look like they hadn't been wiped down in a LONG time. Ewww. Theater was ok. Seats are average at best. I've never been in a movie theater that was a full on sink area in the back. What else happens in here that requires a wash station? Anyway. We aren't AMC members ( my daughter is) but this was the only place showing the movie we wanted to see. If that situation happens again, I'll wait for it to come out on video. I can't really recommend coming here. It's not clean, and there are better theaters in the area. Sorry. read more

The seats are old and uncomfortable. The theatre rooms are small and dark. The 25 minutes of previews and advertisements is a bit excessive, since most movies are over two to three hours. The audience was obnoxiously loud and animated throughout the movie, which took away from the experience. read more

Went to AMC Westgate today with my daughter to see a limited run movie. This was our first time at this location and it will hopefully be our last. The place was clean but they only had 1 person working the concessions and a bog crowd coming in. The popcorn didn't feel very fresh eventhough we were there for a noon show. Lastly and probably my biggest issue is the lack of reclining seats. The seats in our theater were the old style that are fabric, don't recline and are small. We made due but for the fact we paid a LOT to see the special run movie to me it was not worth it at all. read more

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Yeah my last review got scrubbed probably because I spoke too much truth about this sorry and trashy place, so please DO NOT COME here this theatre NEEDS to be REPORTED to the Arizona Health Department and some of these employees are probably on probation, just saying.. that bartender looks SUS Never been so thoroughly frustrated at a movie theater before in my life- The worst and most horrible movie experience ever, had to sit through Spider Man movie in 3D with NO food or beverages, because of slow and understaffed concession or food service and management staff who were completely INCOMPETENT and incapable of doing anything remotely satisfying to the paying customers in this quagmire of a place of employment, which in my opinion needs to be shut down- After 5pm, they have armed security guards, which I think is there to be a deterrent for paying customers to be absolutely honest about their bad experiences at this Kabuki theater- We will NEVER come to this place again in my lifetime and that will be too darn soon, I will definitely be sending an email to AMC and the AZ Health Department, bet on that- this place was disgusting.. Clogged toilets with feces and no butter on your popcorn, just trashy!!! I'm getting my $30 back by any means necessary, but I can't get back my time or this horrible memory... thanks AMC I now understand what those initials mean and the 1st initial stands for A$$ read more

In Arizona, you are typically either a Harkins or AMC movie fan. I grew up at Harkins, so that's always been my go to. My sister and I decided to go to AMC on a Wednesday evening to see an early release of wicked part two. The tickets were $16 apiece, which I find completely outrageous. This is my first time going to this establishment. When we walked in to take a greeter was very enthusiastic and super fun. He had good vibes and gave us the cute little free swag item for seeing the wicked movie. I could not believe the prices that I saw when we were waiting in line for concessions. I have food allergies and asked the guy behind the counter What ingredients were in a particular item, and while he went out of his way to ask for the ingredients list to make sure that my concern was noted, I cannot believe the prices. This large pretzel was $17, and the large popcorn was also around the same price. I spent $45 on those two things plus $40 for the tickets. This was only for two people, that is literally insane! I had a gift card here that's why we went, but I still have to pay quite a bit out-of-pocket after the gift card was redeemed. Why is AMC so much more expensive than other movie theaters, I don't get it. Definitely will not return. read more

AMC Westgate 20 - Cinema Near Me - Glendale, Arizona

I'm not one to leave reviews but I am still appalled by this experience. Last night, we went to watch the Michael Jackson movie. Every thing was okay until while we were getting our drinks, the soda machines were sticky and dirty. Once we walked into the theatre, I was in disbelief because I've never seen a theatre be this dirty! There was food left on the seat next to us. The seats are disgustingly dirty. You can visibly see they have not been cleaned. The floors looked very questionable too. I almost wanted to leave because of how uncomfortable it felt. For a theatre to be expensive and have an experience like this? This place needs serious renovations. Will not got back ever!!!!!! read more

AMC Westgate 20 - Dirty seats - Cinema Near Me - Glendale, Arizona

This was our first time coming to this theater. It will also be our last. First impressions - the lobby was bright and inviting, and the ticket-taker was very friendly. This location (maybe it's all AMC's now, I really don't know) has the freestyle Coke machines, so you purchase your cup at the concession counter and fill your own drink. Hubby was given an ICEE cup and charged for an ICEE. We told the cashier we ordered a fountain drink and though she switched out the cup she did not correct the charge. Whatever, we just moved on. It took 4 of the freestyle machines to find one that wasn't out of ice and/or Coke Zero. One had soda that was completely flat. The women's restroom was so gross. First thing that hit me walking in was the odor of urine. There was trash everywhere and the garbage can was overflowing. Almost every stall was dirty in some way. Our auditorium also had a musty odor. I saw one review mention reclining seats, but this one did not have those. There was trash in the cupholders and the chairs were just... dirty. My clothes literally smelled like the stinky seats when I got home. The picture and audio quality of the movie also seemed off. Black flickering spots on one side of the screen for the entire movie. Projector issue, perhaps? Pretty distracting. Audio was also too loud. I like a good amount of volume for my movies and music but this was just weirdly loud. All in all, this place just really put a damper on our movie-going experience. When you're spending $50-$75 or even more for your tickets, for drinks, popcorn, maybe a little treat, etc., you just really expect more if not the bare minimum. AMC Westgate missed the mark. read more

We went to go watch Demon Hunters in the lazer IMAX theater. It was extremely loud, it was 80-100 decibels. Even covering my ears, it was still way too loud. There was also someone vaping in the theater. The popcorn was burnt. It was a terrible movie going experience. After 30 minutes or so, we walked out. So going to the movies did waste over an hour of our time today. The supervisor did say he could turn down the volume, which is nice to know they're able to do that! However, it should not have been that loud to begin with. Our ears were hurting so bad, we asked if we could just get tickets to a different showing, to which they were able to accommodate! With them making it right, as soon as we told them the issue is what really made me give a higher rating! I'm so thankful for that. We love going to the movies, so this was upsetting. Hopefully we have a better experience next time! read more

I came to the AMC yesterday and was wondering how do I get in contact with the place if the phone is alway busy I wanted to ask did any of the employees find a wallet or customer and return it not to sure if I dropped in theater 19 read more

Probably the dirtiest and most disgusting theater I have ever been to. Nasty bathrooms, subpar service and mediocre food. If you enjoy bathrooms that make you want to vomit from the smell, squeaky seats and food all over this is perfect. Never again. They should pay the customer to visit not the other way around. read more

Two start because the opening of the theater and the decor inside is really nice. Love how done up it looks but don't let it fool you. They still have old theater seating and it's extremely outdated and dirty. Super uncomfortable given most theaters around have the recliners now that are leather and not cloth. Was excited to see how their snack area looked but also unimpressed once we walked up to order and there wasn't a lot of real food options. Not to mention when we ordered the chicken tenders for almost $12 it doesn't come with fries. That's all separate. The chicken tenders were mostly just overcooked breading and very dry. It's extra for any extra sauce too. And you only get four chicken tenders. Everything was overpriced IMO. Moving on to the imax theater we sat directly in the middle and it wasn't busy but the theater is extremely loud and me and my party we were with kept hoping they'd turn it down before the movie started. I've been to theaters that were loud but this was something else. I might be biased because we go to harkens a lot where we have popcorn perks and the drink cups but they offer more food options and better priced concessions plus have reclining seats. read more

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This place is in desperate need of deep cleaning, renovation and projector overhaul or recalibrating. It's been a few years since I've rented a private screening here and I forgot how poor this location is. This time for Wicked was no better. The smell of burnt popcorn was throughout both floors and the theaters at the time we got there until 3 hours later after the movie. The screens upstairs are dark, in badly need of either a new bulb, recalibration and maybe just start with cleaning the dirty dusty glass covering the projection room. The movies and commercials are dim, poor contrast and very bad colors. It was tough to make out the dark scenes in the movie and previews. Toilets were actually cleaner than the rest of the place. Standing around in the foyer and upstairs by the old closed confessions, the dry food spillage, dust layers and dirt plague all the horizontal surfaces. And don't look up to the 2 huge chandeliers and air vents! read more

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One of the biggest Dolby Cinema in the US (comparable to AMC Burbank and Irvine Spectrum). Top choice for 3D content due to its outstanding brightness and contrast. The huge silver screen will give you the feeling of IMAX, along with it's tall 1.85:1 aspect ratio. G14 is the best seat and G13 is the second best. read more

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Only one word to describe this place....disgusting! Sticky floors - dirty bathrooms (men's room reeked of god only knows what and was covered in urine). The concession area was a cesspool of spilled drinks and sauces that no one bothered to even attempt to clean up during the 3 hours we were here. Went to watch Odessey in 70 mm which was advertised as a specialty theater in the AMC army. It felt like a dollar theater - let me describe what awaited us after we paid $32 for 2 "matinee" tickets in this "specialty" theater: seats are all old school theater style which would have been fine if they were well kept - which they weren't - at all. The floors were sticky and covered with debris and the theater itself had an overall sour smell - not popcorn but more rancid lamb - there was literally a black garbage bag full of trash in the aisle that was just left there. Popcorn was not good tasted burnt - the only reason we stayed to watch is because my hubby has been dying to see this movie - meanwhile everyone around us was saying the same thing - gross - disgusting - never going back ....do better AMC read more

Movie 3.21.25: Haven't been to this theatre in a very long time. Purchasing tickets was a quick & easy process as you walk up to a kiosk to buy. Plenty of snack and drink options. Theatre seats are the traditional ones -they do not recline like most updates theatre's but still a good time. There were still some used napkins and yogurt containers left behind from the prior movie goers but hey, the restrooms were nice and clean! read more

I'm a big AMC fan, but this location is a disappointment. The only auditorium with recliners is their Dolby theater. The seats are so worn down and in need of replacement. I feel none of the seat rumble that makes Dolby theaters so awesome, and the audio quality in the theater has not impressed me the way other Dolby theaters have. This location is also located in a mall, making parking a bit of a pain and some parking spots require hourly payment. The entire theater needs a renovation for reclining seats and new Dolby seats. read more

I enjoy coming here when I'm near by. Just not when there's an event at the stadium. Other than that I enjoy the popcorn and movie.

I felt like I was going to get a disease in this place. The movie was great but I did not even want to eat or sit, you could visibly see the dirt on the seat. Trash and gum all over the walls. Like would it kill you to wipe something down? I came here as a last resort cause Harkins was full. Never making that mistake. Harkins is the best with their cleanliness. read more

Super dated location. First, the place is incredibly understaffed. The floors are sticky and gross and covered in dirt and popcorn. The bathrooms have floors covered in piss and there are bathroom signs that don't actually lead to a bathroom. read more

Very unhappy with our visit. There were holes in the ceiling in our theatre. No paper towels in the bathroom to dry your hands and only one automatic hand dryer working. The seating in the theatre....seats were dirty and arm rests were sticky. Floor was so sticky that if you tapped your feet on the floor it made a loud sound. read more

On game days, you don't have to pay for the $30 parking. Go ahead and do the free app parking for 2 hours. Make sure you take picture of your license plate and then you can get 4 hours of free parking from the movie attendant. Vegans, AMC now serves Impossible nuggets. I had it with marinara sauce. It satiated my hunger. If you have AMC stubs membership, get free large popcorn refills. I sprinkled packets of Parmesan cheese and one red chili flakes to make a cheesy-spicy snack. We bought our tickets online. The theatre was small upstairs, but the seats were comfortable enough. We saw the Taylor Swift "Eras" Tour concert movie. read more

AMC Westgate 20 - Super fun to be a Swiftie! - Cinema Near Me - Glendale, Arizona

This AMC is just disgusting!!! Everything is dirty! The seats, the carpet stinks, the bathrooms are Please don't go there ever again! This place needs to close soon by the AZ Health Dept!!! read more

I was so disgusted that I left.... I actually left. I never ever post about places and quality. Charging $15 and leaving the place like this??? I didn't even bother for a refund of the ticket either lol read more

Haven't been to the theater in a while it was nice to go back and see a movie on the big screen. The theater was clean l. The wait for the concession stand was long only 2 people working both lines and I missed the first few minutes of the movie as I thought they would show previews before the move started. The popcorn was stale, not sure what kind of butter they use but it was horrible tasting. read more

Dirty, filthy and broken chairs in theater. Broken sinks in restrooms. What a rundown place. Also extremely expensive drinks and snacks. Don't go here for a fun afternoon or evening movie. They don't care, so please don't keep funding them!!! read more

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No one sells tickets its all a machine. There was 1 person selling food and a long line the floors were dirty the butter area was filthy and floors in front of our seats were so sticky my wife's sandals were literally stuck to them. Then the bathroom was god awful worst ive seen in my life. How was this a 70$ experience. We could have done so many other things instead of this. Your company should be ashamed of how this place is managed. read more

Just saw the Odyssey in IMAX. First off, the "gourmet" cheddar popcorn was all stale and in tiny pieces that you only find in the bottom of the barrel, or bag. Next, all but one of the icee machines was not working. All that was available was Fanta Blueberry. I should have tasted it before I sat down but I didn't. I will not make that mistake again. It was so disgusting I could not drink it beyond the first sip. So now we have bad food, bad drink, then we make it to our seats. The seating is so narrow and tiny that I feel like I am squeezed into an airline seat. I am 5'6" and weigh 120 so I am not a big person and I still felt completely cramped. To make things worse, you have to force yourself backward to get any recline in the seat at all but you have to keep pressure on the seat in front of you just to stay that way so why bother trying. THEN the movie starts... it was so loud it actually hurt my ears. I had to plug them because it physically hurt. I looked around and I was not the only one with my ears plugged. Mind you, I would have walked out long before this but it was my friend's birthday treat and this was a special occasion so I stuck it through. It has been two hours since the movie and my ears are still ringing. This is the worse money I have ever spent and the worse movie experience of my life. My expectations were shattering into a million pieces along with my ear drums. read more

IdK about all theaters but, when I pay good money to see a movie I don't expect commercials prior to the movie. There were 15min of commercials I could see at home. read more

My son and I went there to watch a movie on imax. The movie was supposed to start at 11:30 am . At 11:15 am there was no one there at all, door closed and locked, no one answered the phone. We ended up going to a harkens theater to watch the movie!!! Unfortunately I will never go to amc west gate 20 to watch a movie again!!!! read more

I went to watch the new Mario Movie last night here and it was very disappointing. The sodas machines were super dirty and the butter dispenser were not clean either.Napinks everywhere , butter all over the counter, straws and trash all over the floor! the theater itself had this HORRIBLE smell of throw up. I could not enjoy my movie or popcorn because the smell was sooo bad. I went to ask for a refund because my brother was literally gagging from the bad smell coming in theater 8 and they told me no which was so disappointing because it's on AMC to maintain a clean place and it smelled HORRIBLE. $50 movie experience down the drain with the way they "maintain" this theater. read more

The bad experience started at the concession, the employee had an attitude, I asked if the size of popcorn I was getting had a free refill and he said yes however, later on I found out it did not. The popcorn was cold, when attempting to put butter, the machine was not working, I had to walk to the other side to get butter and it was barely working. However, it seems like the popcorn was flavorless, even with the butter. When attempting to get a drink, there was no ice in the machine, everything was dirty. The theater we used was musky smelling, the seats looked very dirty, the floor was very dirty. The restroom was very dirty with pee on the floor. I've heard so many bad things, but it was my first time experiencing them at this theater. It was my fault for not seeing that. It was not a reclining seat theater. I will never go again, and I will be never recommend anyone to go here. read more

Dirtiest movies theatre on earth. Bathrooms and floors haven't been cleaned in years

Dracula was terrible. Too long. Bad acting. The theatre was fine. Just a terrible movie. Don't waste your time or money.