Technology wise, Amazon Fresh is impressive. I'd give it 5/5 stars for the concept and the ability to ask Alexa where to locate items. All other aspects makes it a 3-4 star grocery store. I've been here 2x- once on a Sunday morning, and once on a Friday at 12PM. Sunday morning: 20 minute wait to get in from between Ulta and Cost Plus World Market if you want to use the Dash Carts. There's generally no wait to use the normal grocery carts. If you're wondering why it's called the Dash Cart, it's because your grocery trip is supposed to be quick-- a dash. Friday noon: No line at all. COVID-19 PRECAUTIONS: [Sunday] The first star taken off was due to people not social distancing 6 feet apart outside and inside, with no staff enforcing social distancing. There was a SLEW of grocery shoppers in the produce section, and I was battling for personal space with constant traffic in the aisles. If they were limiting capacity, then it was not obvious with the copious amount of people inside. OUTSIDE: There are cones and floor markers spaced out outside, but closer to the exterior of the Amazon Fresh store, so if you're standing near Ulta, you may have people breathing behind your neck. From my experience, people behind me kept moving up closer and closer instead of leaving space in between. There was a staff member occasionally going down the queue outside the grocery store asking if people were waiting for the Dash Carts, but not enforcing social distancing. INSIDE: If you're using a Dash Cart, you'll be directed to a staff who'll tell you to download the app and show you how to use the cart. It's pretty easy- have the item barcode face the camera as you set it down in the cart, or input the PLU number and the cart will weight the item to determine its price. You get two free paper bags in your cart, so make use of the space. Friday: Less grocery shoppers overall, but 3x the amount of staff in every other aisle restocking, fulfilling orders, or on the mobile computer stations. I took away a second star due to high prices. I compared the prices of some of the produce, meats, and shelf items I needed, and they're more expensive than my local Ralphs/Stater Bros./Trader Joes. Heck, some are more expensive than buying in bulk from Costco. Amazon Fresh is not cheap LOL. One thing I did like was the Fresh Kitchen station with the deli, sandwiches station, sushi station, pizza station, carvery, and bakery. It's a similar set up to Whole Foods Market, and the selection is more affordable. The whole store is clean too. VERDICT: Will I be back? It definitely won't be my go-to for grocery shopping. They did give a $10 off $35 coupon for each of my visit though, so I feel a little better spending slightly more knowing I'm going to get a small discount. read more

Amazon Fresh - Produce section - Grocery Near Me - Irvine, California

We visited at 10am on a Wednesday morning. Plenty of parking. No line to enter. There were 3 employees greeting customers and answering questions. I didn't take a cart because I was just browsing and comparing prices to the grocery stores in my neighborhood. There weren't a whole lot of people shopping. I'd say there were more employees milling about. No one was minding the one way stickers on the ground. Silly me for being a rule follower. I didn't find any great deals. To be honest prices were comparable to my neighboring grocery stores...minus the gas rewards. They accept Amazon returns, which is a plus if you also need to pick up a few groceries. read more

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Absolutely horrible. They don't have any good deals, instead everything is priced higher than other stores, so even with their coupons and specials the price is still higher. My biggest issue is quality of products, especially food. I bought cheese on sale, which wasn't expiring for a few months. My daughter and I both ate small bits of the cheese and we both had the worst stomach pain within an hour. My poor baby was screaming in pain for good 20 min, then she vomited. I was hunched over in pain and had diarrhea. It was horrendous. This tells me any "sale" items here should not be consumed at all. I believe they're selling food items they know have gone bad or haven't been stored properly. When I called amazon, all they said was that they'll relay the information to the store. Wtf?! That's it? You caused my daughter intense pain and danger but don't want to take responsibility? They're lucky we're too busy to file lawsuit. Purchase and consume anything from amazon fresh at your own risk. I strongly advise against shopping at this store. read more

Be careful with their online order service. After chatting with 5-6 different customer service people and providing all the evidence with photos. 72 hours later, I still didn't get any refund for the overcharged, missing, damaged items. They will deliver you spoiled fruits or molded veggies, so you will need to contact their customer service almost every time. At least 8 out of 10 times. When the customer service went downhill, their price is pretty high for the low quality products. It's not worth the time and frustration to get a refund. read more

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Not too sure what to feel about this place. The store is clean, but not well stocked. Many shelves were bare. We came around 8pm last night and at most there were about 10 shoppers inside. Variety were pretty decent, price wise a little higher than other neighborhood grocery stores. It was pretty convenient to connect the shopping cart to the amazon account. Not sure if we want to go back if we are in the area. Personnels were helpful. What I can't tolerate was their parking lot. It has green lines instead of white lines. It took me awhile to park in the dark. Hoping that I did not take 2 spaces last night. read more

Amazon Fresh store is great. At the end of every third aisle is a screen Alexa ready to assist you as to where the time you are looking for is located. Produce section is awesome because you choose your item and when you weigh it, it will print the label for you. Also they sell fresh made pizza. We enjoyed the vegetarian pizza, cheese pizza and slice Alfredo pizza with ricotta cheese which we all very delicious. They have make your own salad and other freshly foods to eat. They also have a Krispy Kreme's donut inside. I will definitely shop this store more often. Also everyone is very helpful and make you feel welcomed. read more

Stopped into that "Grand Re-Opening" of the Amazon Fresh Store. Got hungry and had a piece of fresh out of the oven pepperoni pizza. Looks better than it tastes. Crust was soggy within the time it took to self checkout. Tomato Sauce has a slightly bitter aftertaste. Suffice it to say I am not finishing the slice. Took a nibble of the crust. Flour overwhelmed. Now, on to the market. There is no reason to personally shop here. Almost all prices are higher than Albertsons, Pavilions and Ralph's. Even with the Prime Discount, pricey. Unless you're housebound, SKIP IT! read more

Amazon Fresh - Half eaten pizza. - Grocery Near Me - Irvine, California

Fairly long getting helped but able to get what I wanted. Fresh baked bread and cake. Restroom was tidy inside to use. Good area to come by. read more

Amazon Fresh - Grocery Near Me - Irvine, California

What a gorgeous store. My first time at an Amazon Fresh store. I had to return something from Amazon so I came here and wow this store is big and clean. Not sure why there are so many negative reviews. I just wish I had one closer where I live. read more

To put it bluntly, if Jeff Bezos were to walk into this store, he would rightfully be embarrassed. Empty shelves. Items past their freshness date (see the Starbucks picture - September and October dates in November). Items randomly placed at the ends of aisles just begging to be knocked over. Their hot items selection is hit-and -miss. Can't remember the last time I saw a rotisserie chicken for sale. Occasionally there are some very good deals worth walking into the store for, but this would not be my grocery store of choice. There is significant room for improvement. read more

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The grocery store is much to overpriced. It seems to work for more online orders and. many people filling those orders. The plus is that there is an Amazon return center and it is generally easy to return there. But, shopping for food there is confusing with the Amazon account (which charged me twice) and the overpricing of the food products. read more

Beware of Amazon Fresh and their sneaky practices! They will show a price of a particular item then a prime price below it. If you use the self checkout it will ring you up with the full price. They used to deduct and charge the prime member price once you use a card that is tied to your account, not anymore! I asked the clerk why it didn't deduct it and he said I needed to look up my account first or use my card first before ringing up the items. I said do you tell customers to swipe their card first when you ring them up? He said no! So why does it automatically deduct on your side but not self checkout? No answer! It's a sneaky practice that needs addressing Amazon! read more

This place is super cool especially if you're an amazon fan. Stopped by here since it was convenient and wanted to grab a drink. It's basically your typical market and the prices are pretty fair. what actually stands out besides the cool way to check out is their quality control over all the foods from the grocery section , baking section, all the way to the deli area. Everything tastes amazing for a general market. Parking is plentiful and the place is always upkept. What more can you ask for ?! and yes even if you don't have the cool amazon app to check out with, you can pay normally at the checkout in front ;) read more

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After my initially horrific experience, I use this as my most convenient AMAZON drop off location... that's it... until I went to Costco and they 'ran out' of pizza... so I figured, I could probably get one from Amazon Fresh... you think I would have learned a year ago... ... I won't go into detail because the lady behind the counter was kind, and genuinely nice. That said, I should have just gone to Dominos'... fool me once, shame on you, fool me twice... shame shame on me... you got me again Jeff... but I promise to just use this as a amazon drop off from now on. Never falling for this again. read more

I don't know about other customers but every time we have visited this location we have had a very positive experience! Usually we visit during the day on a weekday so at that time the parking is plentiful and the supermarket is not crowded at all. They have pretty much everything all the other large supermarkets have at lower prices. I am very impressed with their hot foods station including fresh pizza! We ordered a full pizza for carry out and it was delicious! Thin crust, and customizable toppings. I highly recommend. I like how the shopping carts are "smart carts" where you scan each item as you shop and when you are done you pay at your cart and you are good to go! No waiting in a checkout line! We will definitely return to Amazon Fresh soon! read more

I'd like to recognize Alex the cashier working today for his patience and help today. Your help and kindness and great customer service is greatly appreciated. First time shopping here and he made it a great experience read more

I'm only rating the pizza that I had. It was so good. Large like NY style, flavorful, cheesy, hot and fresh. $1.99. A perfect on the go lunch. read more

Amazon Fresh - Grocery Near Me - Irvine, California

I've written a review sometime ago, and rated 2 stars. Bow I can rate them only a star as I've been seeing much higher pricing on products that Target has. The store gave me a coupon that offered $10 discount for $40 purchase, but after I calculated a significant markup, that $10, equivalent to 25% or less, it's not worth to shop at this cheap looking grocery store. I may not go there anymore. read more

Wow wow wow. Please open one in chino hills and I'll be a frequent customer ...!!! This one is so neat and the pricing is very competitive. One bag of doritos is only $.20 more expensive than Target. The way they display their items is very neat and well managed. The seafood and meat section are very fresh. I'm impressed with the amazon smart cart. You just put everything inside and it calculated right away, perfectly. No hassle. In and out very quick and the employees are there to help you, if you need it and they are very knowledgeable and attentive. read more

Amazon Fresh - Grocery Near Me - Irvine, California

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Today is Sunday, 6/30/2024. I love coming to Amazon Fresh because of their easy checkout system with the Smart Kart. I don't have to wait in line to get my groceries paid for and checked out. However, I have complaints about the pizza station. I tried to order a pizza today, and the lady was not very nice. She told me they are short-staffed and need to close down the station (not sure when it will reopen). She mentioned she would give me a coupon to use for my next purchase. A manager came out to speak with me, explained the situation, and gave me a coupon that expired the next day. It was clear that they didn't want to take my order and wanted me to go away. I asked if there was another coupon I could have that would not expire on 7/1. He told me this was all he had and it sounded like he just wanted me to go away. This was not what I agreed upon. I felt humiliated and would not order pizza from Amazon Fresh again because it was so rude and unreasonable. read more

Amazon Fresh - Amazon coupon for $5 off pizza - Grocery Near Me - Irvine, California

I visited to check the place out but was pretty disappointed. The precooked food was decent but that was the only thing I liked. All of the prices were pretty high for the value provided. The tech was cool but I didn't take advantage much. The interior is nice it's a well maintained store and looks new and clean. The tech is pretty cool you can shop without any checkouts. Just put items in your cart and after walking out your amazon account will be charged automatically. read more

Been passing by this place for a while, finally opened! My fiancé checked it last week and was super excited to go back and show me their cool Dash cart. We went this past Saturday and there were two lines. One was Dash cart experience and the second line is for regular cart. You think you would be waiting in line forever, but you're not. Definitely try the Dash cart experience - pretty cool! Reminds me of Whole Foods for sure. You can also return Amazon packages here (I mean, it only makes sense - ha! ) read more

I want one close to my house!! Never been to one before so we tried one out! The carts are cued up. As you put stuff into the carts it gets scanned. Cart has a running total and there are plenty of people to help if you have questions. You log in with the Amazon app, scan you in store code and shop away!! Loved it!! read more

First time coming here and love loved it! The staffs were incredibly friendly and I used their Amazon Dash cart. To use it, you just need the Amazon Shopping app on your phone so you can use the QR code to login with the cart. As you put your item in the cart (dont throw it in because I tried and the cart didnt recognize the item fast enough LOL) it'll use the cameras to automatically scan. No check-out needed at the end! Just grab and go! read more

Amazon Fresh - Amazon Dash cart! - Grocery Near Me - Irvine, California

OMG, Amazon has their own supermarket now??? After reading articles and seeing from social media all the hype with the Dash cart, I had to try it!! DASH CART EXPERIENCE: Had to queue for maybe about 5 minutes during opening week. You scan the QR code on your Dash cart with your Amazon app and it basically keeps a running balance digitally! The rest of the Dash cart experience was very similar to using a regular shopping cart. Once you're ready to checkout, just pay on your Amazon app (which we needed help on from employee). Given that I've returned maybe 2 or 3 times, I've always opted for a regular shopping cart after the first time. It's a little difficult to link your Amazon app to the Dash cart if your phone has poor reception and the checkout process with the Dash cart did take a little longer than with a regular cashier transaction. All in all, the Dash cart experience is a great novelty and fun to try. ABOUT THE STORE: This Amazon Fresh looks like a supermarket with its sheer size and various departments, but they really carry only cheap brands like 365 from Whole Foods. Some of their shelves were completely empty too, not like they were sold out of a product, but they didn't have anything to stock there, which felt a little odd. About 50% of the shoppers were Amazon Fresh shoppers fulfilling online orders, which is different from what I'm used to in a regular supermarket. Would I return? Probably only if I were stopping by Ulta which is next door and needed to pick up some basic groceries! Thanks for reading! ^-^ read more

Really unique and slightly freaky experience considering how far technology has gone. Items automatically scanned when loaded into a cart is something that really amazes me, and it's almost too seamless how everything works when you just have an Amazon account. The selection was OK and definitely reminded me of a mix of Ralph's and Whole Foods, but there was clearly shelves with no stock at all and the pricing was a bit on the higher side. The cart had neat functions and it's really helpful to know your shopping total even before you check out, as it could help with budgeting. I noticed the random self help corners of aisles that allow you to ask Alexa for where an item may be found. There's even a section for hot food (I only remember seeing pizza) and I imagine if you're only buying smaller items this place makes it real convenient. Overall, store was really really clean and there was a guy sweeping throughout the store as I went about looking for random things to buy. Also saw a bunch of associates loading up carts for what I assume is home delivery or orders placed ahead of time. You can choose between traditional check out or automatic check out, as I imagine traditional check out is more suited for those buying items that aren't going to fit into the cart. Only reason I wouldn't consider this a 5 star experience is because the selection could be much better and I couldn't help but think how Amazon is logging and collecting my grocery data to suggest more products for me in the future. read more

My daughter wanted to come and check this place out and it was pretty neat. This is what I envision stores will eventually all be like. We tried the "dash" carts and it was not too hard to figure out. A very nice employee quickly explained how to use it and we were off. I like that as you add items in your cart, the 4 cameras will automatically scan what you placed in it and add to your shopping/buying list on your display. It has a running tab so you can see how much you're spending. Once you finish you pull up to an area near the front and pay through your cart/Amazon account. The whole process was very cool and easy to use. Minimal touching of stuff. The store had a Whole Foods/factory feel to it. I think that there were more Amazon people running around filling orders than customers actually shopping. Easy to spot them. Prices are ok and selection good. read more

Came here for the experience and was not disappointed. I waited in line to try out one of their newer self-checkout carts and had so much fun. I recently got a free echo show so I want to go back and see if my shopping list will appear on the cart which would be helpful. The store itself was neat and organized and I tried a sandwich from the deli section and thought it was good, but definitely want to try the pizza. Price was pretty great actually or comparable to what I'd normally buy it at other stores. Definitely worth trying the cart if you're close by, but there are still quite a few people waiting in line and just mulling about in the store so if you're trying to avoid crowds I'd say skip this until the hype dies down. read more

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Best part about this place: $2 pizza slices and $6 for chicken combo, $8 for pork combo or $10 for the steak combo. Sides include Brussels sprouts and legit mac n cheese! I got the pork loin and while it was dry, the sides and large quantities made up for it. Also $9 for a whole 18 inch pizza! Amazon ftw! Tip: Get your whole pizza order in before you start browsing so you can shop while you wait! Minus one star cuz the delivery guy stepped out of the toilet without washing his hands (ew) also the towel machine top fell off and nobody bothered to push it back while it's all up in your face as you dry your hands Be prepared to wait, there's a line even on Sunday evening! read more

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LOCATION: Amazon Fresh recently opened a location at the Marketplace. After checking out the Amazon Fresh store in Woodland Hills a few weeks ago, I was excited to see that a new one opened up so much closer to me! It's located next to Ulta. PARKING: Parking is free and easy to find! TIP: If you want to use the Dash carts on the weekends, I recommend coming early in the morning (before 10am) or you will most likely end up waiting outside for upwards of an hour. The only con to coming earlier is their ready-made foods aren't available at the prepared food section. If you do not want to wait for a DASH cart, the store also has a number of traditional grocery carts for patrons to use. DASH CARTS: The Dash carts are user-friendly. As long as you have the Amazon app, you can activate the cart by accessing your personal QR code from your Amazon app's shopping cart. Paper bags are provided by Amazon. PRICES: The prices are super reasonable and competitive with nearby grocery chain stores. They also have weekly specials and everyday prices. Some consistent deals include $4.97 rotisserie chickens and $0.15 bananas. CUSTOMER SERVICE: (1) If you're ever confused or have a question about the store or the DASH cart, there's an abundance of employees either designated at the front to answer any inquiries or around the store stocking the groceries and packing Amazon Fresh deliveries. (2) The customer service is amazing! The most recent time I tried to check out, my DASH cart had issues processing my grocery order, so one of the employees gladly assisted me and gave me an additional $5 discount for the inconvenience. TAKEAWAY: In general, the store is about the size of a typical grocery store, but when I went, it was quite busy. I can't wait to go back! read more

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I finally got to check out Amazon Fresh a few days ago to see what all the hype was about (formerly located where the 'Babies R Us' was located). And - I figured I should take advantage of the $10 off $35 coupon I received in the mail :) Just learned that this location - which only opened a few weeks ago - is the second Amazon Fresh that opened in the U.S. The first location was the Woodland Hills location. I wasn't sure what to expect but the Amazon Dash carts are quite innovative! It's basically a 'Smart' shopping cart that keeps track of purchases and completes transaction. However, you can also shop traditionally as they have a few check out lanes open with cashiers. This is basically a newer, cleaner and more high-tech shopping experience. They offer all of the same mix of national and private brands, along with fresh produce, meat and seafood and an array prepared foods made fresh in store daily just like any other grocery store. They were limiting number of people in the store, so be prepared to wait. There were a lot of employees out on the floor, not sure if they were training or what, but it was overwhelming. Lol Overall, a unique shopping experience. I received another coupon during checkout so it looks like I'll be going back! read more

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I just love this new grocery store at the market Place! Service is wonderful, you can scan the items and pay with your shopping cart, no checkout lines needed. They also have regular carts and check out lines available as well. Very clean store, excellent selection and great prices. You can also have your groceries delivered or have them ready for you to pick up in store. Great addition to the area, highly recommend it! read more

I feel like a lot of the complaints about this store are over dramatic.... I just moved near by and wanted to check out this amazon grocery store. I went on both a Friday and Saturday and it wasn't busy at all. The store is clean and well organized. The staff was kind to me. I think people forget you also have to be kind to people the receive the same treatment. We talked to the cashier and told her it was our first time and she told us prime members get 20% after spending $50!!! The groceries here are wayyyyyy cheaper than what I'm used to in the Bay area. I was so happy with the prices. I also found everything I was looking for here. So for me, my experience was great. read more

I am surprised the reviews are low ratings. I actually had a good experience here, and would love to come back for every groceries. Very clean and spacious, not crowded, very fresh veggies and fruits, nicely cut meat, trustworthy and healthy choices, and reasonable price. The cashier was very kind too. She told us about coupons, and tried to apply as much as possible for us. This is actually my husband's favorite grocery spot because of various delicious selection of ice cream lol. I hope other people have a good experience here too, so it doesn't disappear. read more

I went on the second day of opening and really loved the experience especially having pretty much no new experiences during COVID. I went around 3PM on 10/23 and only waited around 15 minutes. If you do not want to wait in line, you can still go in but you will just be given a normal shopping cart and not their smart carts. When we were in line, we were instructed on how to pull up the QR code on the Amazon app. When we went in another worker showed us how to use the cart and answered all questions we had. Basically for produce you would need to enter the produce code and the cart will automatically weigh it for you, and then for all other items, you just need to put it in the cart. It was a pretty simple and seamless process. Honestly, the selection of groceries isn't as much as I expected, but they do have most things. They have some Whole Foods 365 items like frozen berries, but most items in Amazon Fresh are not organic. Now, if they update Whole Foods into this new concept, then I would be super happy. read more

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Pretty cool! First of its kind with the dash cart! The line was long and it's not worth it if you are getting a ton of stuff or large stuff because the cart is small and they tell you it's supposed to be like a basket. I would probably come back if I was in the area and needed groceries but the concept of cashierless carts is pretty neat! read more

Amazon Fresh was an interesting and promising start to Amazon groceries, but considering that they own and operate a 'normal' supermarket in Whole Foods just down the road, it seemed like they were experiencing odd growing pains. The market itself was fine, but the shelves were a bit bare, like other markets were mid-pandemic. Nothing was gone, but there were few options for some things and lots of blank spots. I sued the self service carts, which worked fine, but you are limited to 2 bags of groceries and the bags don't have handles, so after shopping and getting ready to leave, I had to juggle rebagging the groceries into my reusable bags, killing the time I otherwise saved by using the carts. Since the bags don't have handles, I t would have been awkward to carry them to my car, They have bags with handles, but they ones in the cart when you are shopping are not those bags. Prices seemed fine, nit amazing and not a rip-off, but the market is not as convenient as it could be and not cheap enough to get me to switch full time. read more

Amazon Fresh has been a lifesaver! I'm not the most mobile person and sometimes shopping is a chore. I came home late from vacation and as is typical my fridge was empty. I placed an order and it was on my doorstep the next morning. Since my husband has been a diabetic most of his life, it was vital to have food. Amazon saved me and I can't thank them enough! My order has always been delivered in a timely manner with the freshest produce, eggs, and milk. I continue to use them on a monthly basis. Their prices are competitive as well. Thank you for being someone upon which I can rely! read more

Love the carts but takes a bit of a learning curve to get it working by checking in with your phone. Put an item in the cart before I logged into my account and the cart was confused. Food prices are good and love the selection of salads. Overall I don't see a reason to go here with better options that are closer. read more

Amazon Fresh - Grocery Near Me - Irvine, California

Wow I am so impressed with how they made the shopping so easy. My 1st time was a little bit clunky Trying to use the new smart card. They have very friendly people all around the store to help you find things and show you how to use your card. You'll get the hang of it in no time and I came back the next day because I had so much fun shopping. I also compared some prices and for example jello pistachio pudding was a $1.19 here and I paid a $1.69 At Ralph down the street. You can return your Amazon returns here. I also liked all their selection of freshly prepared meals to go and there sushi looks amazing. They also have a pizza counter to make fresh pizza to go. read more

Amazon Fresh - Grocery Near Me - Irvine, California