The entire experience has been incredibly easy and user friendly, especially the app. Communication and support have been amazing every step of the way. Going through IVF is already such a stressful and emotional process, so having a pharmacy service that makes things simple and seamless is truly appreciated. I recently noticed a pricing discrepancy and reached out through the app with my concerns. Although the automated response advised replies could take 3-5 business days, I received a response the very same day within just a couple of hours. Not only was the team responsive, but they resolved the issue quickly, efficiently, and professionally. Their delivery service has also been fantastic and reliable. Overall, Alto has made a difficult process feel much more manageable, and I'm very grateful for the level of care and support they provide. read more

I've never been in person in this Pharmacy but today because i missed delivery window i ended up stoping by. Ive never had any problems with this pharmacy and i always got my med on time. I walked in and first i was looking for pharmacy and then they told me there is no traditional way pharmacy and im supposed to ring the bell next to window. A nice person welcomed me and brought my med. it was very fast & she also answered my all questions. I love Alto Pharmacy...our connection every time is stress free. There is also big parking outside. read more

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Very great service after my doctor called in for Rx in LA location, but I could pick everything up same day in different location (Irvine) close to me. They able to apply any coupons if they are valid to meds I ordered. They are open on weekends, Sat/Sun which is very convenience for the last minute called in Rx. Most specialty pharmacy usually are close on weekends. Alto pharmacy is Fast and has great service. read more

so I started using this pharmacy about six months ago and I really liked them. Deliveries were always on time. Prices were reasonable. People were friendly. They had these great little caramels that they put in the deliveries that were delicious ! I'm not sure what has happened.... I get a medicine from a telehealth provider. It's the same thing every month. It's kind of medicine that if I don't get it, I can end up in the hospital. Alto has always provided me with this medicine. There has never been a problem. last Tuesday or Wednesday I get a message from my provider saying that the pharmacy can no longer fill telehealth prescriptions. So since my prescription is almost out, I reach out to alto pharmacy and I explained to them that it's going to take me a little while to get something else lined up - some of you may know that a lot of don't do telehealth so it can be difficult to find one quickly .. so I am honest with them about that and I ask "is there anyway that you can fill one last one to allow me to make other arrangements?", that's the message that I've attached here. They said that's fine as long as you fill it by November 1. Today is October 27. I waited till the last possible day to refill this prescription so I am completely out of medicine if I don't have it I end up in the hospital. It is scheduled to be delivered by today between 1230 and 4:30 PM. I scheduled it I believe on Friday. Again after double checking with them and getting confirmation which I have attached here. and again this is a medication they know I need and it's not like missing your cholesterol pills. At 10:30 this morning I get a text message from them saying they've changed their minds and that now they won't be able to deliver this prescription to me after all and I need to make other arrangements.- I have already taken my last dose of this medicine and my delivery is scheduled to be here in two hours... The point I am making is that if you are taking something that you absolutely rely on do not get it filled at alto pharmacy . They do not care.. They know that this last-minute decision could very well land me in the emergency room. I called them and pleaded with them and I told them what the possible repercussions could be and what my difficulties were with finding an alternative and they don't care one bit. The ladies name who called me was Zara. the guy who talked to me before her seemed a lot more compassionate, but this Zara lady actually seemed like she was enjoying telling me that I was just out of luck like I've done something wrong by needing a prescription that I've been getting filled there for six months... Shame on you alto pharmacy read more

Alto Pharmacy - message with staff - Pharmacy Near Me - Irvine, California

Won't be back. Terrible service- over the phone (being left on hold) as I'm trying to get same day fertility meds... how inconsiderate. After calling back, have to drive an hour away, was told it would be ready when I got there. No person at window, nobody comes when you ring bell. Waited 30 minutes from arrival to getting meds that should have been ready. Woman that tried to help was unbothered and brings my meds out just to take them back saying there is a mistake. What a joke!! They act as though the patient is insignificant. Not happy!!! read more

I had last minute needed to increase my medication and could not get to the pharmacy from the other side of town. Melissa and Pooja were so kind to stay late and accommodate. This was above and beyond and amazing customer experience. Thank you!!! read more

Delivery times unpredictable. They do not update when driver will show up. No texts from driver when they will arrive. Horrendous phone wait times. read more

This is the worst pharmacy I have ever used. They charged my credit card $2000 because they said my insurance did not cover the medications. When I tried to talk to Alto they said they notified me via the app and my daughter accidentally approved the delivery, (I admit that) but really you would think they would have the courtesy to text or call me to say they were billing my credit card on file for $2000. My usual co-pay for this medication with Alto has been $25. I confirmed with my insurance, who documented payment in full to Alto. When you try to call Alto they tell you to use their app (not really appropriate for my case) and they blare static - yes literally static - while you are on hold, for a minimum of 30-60 minutes. They are still telling me they did not receive payment from insurance and I am still trying to recover my money from them. They also do not tell you when their meds are not in stock until the day they are supposed to deliver them, so we have been stuck without medication at all. Highly unsatisfactory and not at all the friendly, helpful pharmacy they claim to be. read more

Buyer beware. Do not under any circumstances give this place access to your bank card information. If you feel somehow compelled to purchase here, be sure to use a credit card so you can dispute bogus charges and hopefully get your money back easier. I wish I could award less than 1 star... The issue: I ordered my meds based on their quote on the Alto app. After I ordered the meds on the Alto app, the price increased with no reason given. It was the old "bait and switch", used by unscrupulous used car salesmen. After 1 hour on hold and a call back, and then 3 text messages I was finally able to get someone on the phone, they apologized and assured me that they would launch an investigation, honor the original price and get this all straightened out. The next day, with their assurance that everything was resolved, I tried to place an order yet again. They pulled the old "Bait and Switch" AGAIN. I cancelled the order AGAIN. After another day spent trying to get ahold of someone, they flat out told me the price was going to be $482 higher than what their site originally said. After all this back and forth, I checked my bank account and I found that nearly $2,700 was missing out of my account. Without them ever shipping anything at all....! They had our money and nothing had left their facilities. Now, mind you, I'm a factory worker and we allocated that money for medicine by eliminating some foods from our families grocery budget. Right now ow because the money is floating In bankers limbo, we can't even get these meds from another pharmacy. They did assure us that the funds would be returned and that it might take a week or so to get our money back. Whatever you do, stay away from this place, you have been warned....!!!! read more

There are not enough good things to say about Alto Pharmacy! Their app is user friendly, intuitive, and visually appealing. Their superior service includes FREE medication delivery, usually same day. They find coupons to reduce out of pocket expenses too. Please consider supporting this small local pharmacy. read more

This pharmacy sounds so good, and for the first delivery it was soooo good. But over the past year I have used them they really struggle with keeping medications in stock, and not notifying me of any shortages until the day they are supposed to deliver my medication. In addition, they won't transfer my rx, so if it is out of stock I have to go through the hassle of having my doctor send a new rx to a new pharmacy. I also have to say that the customer service is not great. Any time I have tried to call them I have been on hold for at least 45 min. Their email response time is typically 72 hours. I went back to my old pharmacy, it may be less convenient than Alto, but at least it is consistent and the communication is much more timely. read more

Very convenient, understanding reps, quick to make corrections. Alto takes a variety of insurances as well. The 4 stars are because lately it's been harder to reach a rep via the phone and I always have to call to get both of my insurance to get processed to cover my prescription. read more

I was so happy with this service when I first started with them. The convenience of delivery and not having to go pick up my medication. My prescription was cheaper than other pharmacies. For my latest prescription order, they let me know a day before delivery that my copay had gone up to $140 instead of the prior $25 copay. When I contacted them to ask why there was a change in price they responded late in the day to say that the coupon had expired and my new copay would be $140. I responded immediately to cancel the order given the insane price increase. They replied the next afternoon saying it was too late to cancel the order. How am I supposed to have time to cancel an order when the company is so delayed in their responses?! I proceeded to ask for a refund or the coupon to be renewed and if this had happened I probably would have stayed with the company but instead they just said to contact my insurance and maybe they could give me a reimbursement. Absolutely appalled by the service with this company giving me a days notice in a $125 increase on my prescription. Will Never be using them again. read more

I was really cheering for Alto to be an amazing experience and a cost effective alternative. Sadly, for me it was not the case. My fertility medications were a mind blowing $4200 at a pharmacy I've used for years. In the end, Alto wanted $7,700 for the same meds. A friend told me about Alto and I quickly requested a quote from them. It took almost a week to get an accurate price quote; it was the most frustrating, mind-numbing experience I have ever dealt with using a pharmacy. I felt as if I was going in circles. Whenever I called or messaged someone I spoke to a new person each time. There was never anyone that was assigned to my prescription, so I had to constantly repeat and explain myself over and over. Originally, I was quoted $2100 for my medications from Alto which was a dream come true (literally half what my pharmacy quoted me). I was told that I would have to switch some fertility medications for other medications, and I would be able to benefit from the lower cost that Alto was offering. My fertility team was great in writing a completely new prescription for me to reflect Alto's price. My nurse sent the new prescription over to Alto three times, and nobody received it. I would call (wait times were extremely long, I opted to have them call me back, and they never did). So I emailed instead, and every response was "we're waiting for your doctor to send us the prescription". I wanted to pull my hair out lol. Finally, someone said fax it to us, but they never included the fax number lol. My sweet nurse finally tracked down a fax number, and sent it over. Unfortunately, after all that, the quote I originally received from Alto was wrong. Whomever typed it up said I need one one quantity of the main medication, but it was actually three. So the price they originally quoted me at $2100; ballooned to more than 3x.I was devastated and worn out from the experience. Alto also added in two medications that were never needed or requested (Novarelle and Progesterone). I had to share my experience to avoid the confusion for another patient. This took me a week to figure out. Here is the end result: Alto does not offer a competitive price for Follistim or Garnirelix; they do seem to work with Gonal F and Cetrocide. Save yourself the time and headache. I did find that everyone I spoke/chatted/emailed at Alto seemed really friendly, and that they wanted to help. But for whatever reason, they just couldn't get everything done in a timely manner. It took 7 days for me to a quote. Other clinics gave me a quote the same day. When it comes to medications; time is of the essence and so is accuracy. I've attached two picture; the first is the $2100 quote, and the final picture is of the ACTUAL quote when Alto was able to get my exact prescription figured out: $7,700!!! Needless to say, I stuck it out with my current pharmacy. read more

Alto Pharmacy - I knew it was too good to be true, but I had to make sure. Thankfully, I did. - Pharmacy Near Me - Irvine, California

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I'm pretty sure there are some sort of business dealings going on between physicians & this pharmacy. On one hand, a very expensive med I was recently prescribed by a physician seems to have no issues being filled. The doctor sends from the office, and within minutes it's been processed and ready to go! This seems to good to be true. On the other hand, a plain old run of the mill antibiotic is sent to the pharmacy. It's "being reviewed" and hours after being sent, there is zero progress. Customer service is contacted, and they can't even provide any updates. This is a med that needs to be started ASAP, so I request the Rx be transferred to my local pharmacy. Bam! Within minutes, "your Rx has been transferred successfully!". I'll keep using Alto for the one Rx, but I'll stick with the usual corner drugstores for everything else. The customer service also needs to step up their game. read more

Great pharmacy. They deliver straight to your door . I have used them several times and will continue

The drop off thing is cool but not when you can't get ahold of anybody. Been waiting on the phone for an hour trying to get ahold of someone. There's no customer service anymore read more

5 stars for the convenience of delivery. I no longer have to wait in line at CVS. They also will call your doctor for refills and their customer service reps are friendly. However, if you need a prescription immediately, this is not the place. Some times they respond to my text messages right away. Sometimes it will take a day. A few times they have not responded at all. One time I was at my doctor's office and I wanted to make sure they had a medication in stock so that the doctor could forward the prescription to Alto. I called Alto and the wait on the phone was going to be for at least 40 minutes, so I had the doctor send the prescription to CVS. I will continue to use them for prescriptions that I don't need immediately. read more

I began going to this pharmacy (despite having Kaiser) for my infertility medication. In many ways, I'd rather be a cash patient here than go to Kaiser (and Kaiser Pharmacy is already miles above your local CVS). They're prompt, responsive, and have great service. If I ever switch away from my HMO, I will definitely choose Alto as my regular & local pharmacist. read more

I was to receive my fertility medication between 6-9 pm . Driver was 25 minutes late. When i opened my package one of my gonal pen is missing . I paid for two and only one was delivered Horrible experience after being a customer for almost 2 years read more

I am so grateful that I transferred to Alto. My regular pharmacy stopped delivering for free so I tried alto. I realized this morning that I needed my medication and was able to request it and receive it this evening. They also give you a delicious caramel with each order. My prescriptions also seem to be cheaper with alto. read more

Love their app! My doctor sends the prescription and they fill it right away with same day delivery! Love their delivery system. Easy to use with flexible time range for delivery. Their app is so easy to use. Love how they operate! Highy recommend! read more

Fast/efficient delivery, good, compassionate service w/ Sky.... Appreciate the efforts to reduce retail price Thanks to the Alto staff read more

Using Alto is one of the best decisions I have ever made. I had been going to CVS for years, and as a person who takes 2 controlled substances, it was always an issue. I have plenty of horror stories I'm not going to go into. It was a hassle and a half. One time, I was venting about this to my doctor, who proceeded to recommend I switch to Alto. He was never more correct! Everything is so simple and easy to use. The app is wonderfully designed. Their customer service is amazingly friendly. When I did have an issue, and had to have a medication filled in another pharmacy, they handled it with no questions or prodding me to fill it with them instead. Alto has taken one of the experiences I used to dread the most and turned it into something I hardly ever think about, until the delivery texts start coming! Thank you Alto! read more

Multiple problems with the web site and the app. I tried to schedule the delivery, including added the payment method. I entered the card number, code, expiration, zip code; then, tried to press "Add" nothing happened. Apparently, you have to add the payment method first from "Accounts". Also add the address. Only then could I schedule delivery. Today, I am writing after call the 800 number. I am getting the stupid hold music for the last 30 minutes. Totally angry about the app, web site, customer service. read more

Reason why I am here is because NowRX sent my prescriptions to them when they transferred ownership now it's under alto . If I would have known this I would have transferred to another spot ! They are incompetent . Could not even verify my insurance saying it's expired . Come on! I know what I have ! I couldn't even get my medication on time because of that reason the worker here... so called call reps are so lazy and I think they work from home they take forever or they are not properly trained . By far the worst business ever if you guys join them good luck to be frustrated you bets of getting pharmacy even at a place that doesn't even deliver when you mess with fools . Their texting system sucks thru don't even reply in timely manner . Wasted my time read more

I was using now rx and very happy with it. Apparently they sold their customer list to alto. Bummer!! Now im out of luck as i had now rx transfer alll my meds from cvs. I dont do apps and alto apparently doesnt do business except on their app. I have tried repeatedly to call them and never get through. Now rx answered texts and phone calls. As i said im really bummed so i guess its back to cvs. read more

NOWRx in Irvine went out of business, transferring all of their customers to Alto. Neither of these idiots informed their customers. I've been waiting on my Rx for over two weeks and counting. Phone lines are jammed and the app is useless because you must wait 24 hours between each message. I still have no idea when it's coming because their is NO COMMUNICATION. They just keep automatically rescheduling for the next day...doctor's office says they can't do anything until I reach Alto to "reverse the Rx"! Madness. read more

My local pharmacy didn't have my medication in stock so my doctor sent my prescription to Alto and I thought I'd give it a try. I have been extremely pleased with their service. Alto Pharmacy is the best. Their app/website is incredibly easy to use. They are incredibly convenient since everything is handled online and their same day delivery is a lifesaver. Their customer service is also very responsive. When I made my order, they let me know over text/messages what time frame I could expect my medication to be delivered and alerted me when it came close to delivery time, when my delivery arrived, and when it was dropped off. The drop off model feels very similar to food delivery apps like Postmates or Grubhub. My medication came delivered in a box with all of meds, syringes, needles, and alcohol wipes included. I also love that they included a Sharps container for me since they saw I had injections. For my local pharmacies, I would always have to buy a sharps container or they would give me the wrong sized needles or syringe barrels. Love them and would definitely recommend them! read more

Alto used to be an awesome pharmacy, they deliver and always worked with the doctors on prescriptions. I don't know what changed, but they have gone downhill, and very fast. No longer reliable or customer service oriented. I'll go back to CVS or another pharmacy. read more

Very professional team moors CVS . Very happy to deal with this team. I liked very match. read more

Used to be amazing. I think I gave a 5 star review not too long ago and recommended them to so many people. Now, the customer service is atrocious and it leads to not being able to get prescriptions for days, regardless of how important they are. Wait times to speak to someone are around 2 hours on a good day. Doctors have to call the same number and wait just as long to speak to someone as a patient does. No doctor is going to sit on hold for hours to clarify something that takes 30 seconds. Messages don't get answered for days, if ever. The last "pharmacist" I spoke to gave me blatantly wrong information and when I asked to speak to a licensed pharmacist (her pharmacy license was suspended) she hung up. On one hand, they're the only pharmacy that carries certain medication (probably because it's so expensive and stocking it is very cost prohibitive) and having it delivered is super convenient. But on the other hand, if there's any issue whatsoever, you're basically stuck not getting your prescription because it's impossible to talk to anyone. The hassle doesn't seem worth it anymore. If you're considering transferring your prescriptions there, I would just stick to a local pharmacy until they can figure out how to answer phone calls effectively. read more

I love the convenience of this pharmacy but the wait times for delivery kept changing throughout the day and the medication they were delivering needed a signature. It's a bit frustrating. Update: I received a call from a nice gentleman from Alto. I feel way better about my experience and appreciate their customer service. read more

I stopped by to pick up my wife's perceptions and I was in a rush. Melissa was very helpful and expedited my pickup. She even put some candy in my bag for the road. Thank you. read more

Alto Pharmacy - Storefront. - Pharmacy Near Me - Irvine, California

Have everything good to say about Alto, but would like to stress Alto has always delivered my scripts - no matter where I've lived in CA - and they're always available to speak with should you have any questions. I recommend them to everyone who has Alto set up in your city, because it makes your life more simple when you have good people on your side. read more

In spite of the name this is NOT a pharmacy,but a mail order business.Their delivery is free and their prices are low.But there is no customer service.Phone calls take up to 40 minutes to be answered.If your physician prescribes a drug to be taken immediately ,it is vert difficult to get them to do this.I went back to my old pharmacy.I pay a few pennies more but get service read more

Revolutionizing the way you get your medication! Very quick responses from an team that is willing to go above and beyond to help you get the medications you need at a price you can afford. One of the medications I was supposed to get wasn't covered by insurance, so I asked Alto to hold off on it. Someone from Alto messaged me right away and asked why, and I said it was too expensive for me, so they offered to call my doctor for a more affordable alternative and said they would file a claim with my insurance company. I called my doctor myself and got a new prescription, but the next day, the price for my original medication became $0. I was in disbelief and messaged them asking if this was a mistake. It wasn't! Alto really came through and got it covered by insurance for me, saving me over $120! Also, they offer same day delivery during 2 delivery windows if you place your order by a certain time, which is amazing! Your meds come very nicely packaged, which made it feel like I was getting one of those monthly gift subscription boxes. 10/10 would recommend Alto to anyone who wants to ease the way they get their medication and avoid those long pharmacy lines! So glad my doctor recommended them -- based on my online research for my particular meds, they give the lowest prices when a medication is not covered by insurance. read more

This is really the epitome of a pharmacy: *Free same-day delivery, no minimums *Customer service is amazing. From texts, to chats on their apps, to phone calls... they're always ready to answer questions in a friendly and knowledgeable manner *Everything is neatly packaged and labeled, making it very easy to understand *Accepts insurance so I just have to pay copay *They always include a caramel candy. So sweet! Absolutely appreciate them especially during this pandemic. Thank you! read more

Lots of dialogue about delivery of my meds but they never were delivered. No response to my messages about lack of delivery

Great i have 3 deliveries so far and everything was great. i get about 10 prescriptions a month and used every brick and mortar pharmacy and mistakes every month and them blaming me i misheard them incorrectly and some lies like that. iYou cant contact them via app and they respond quickly so communication has been good. this is a delivery pharmacy service i saw of Facebook and skeptical from being ripped off by scsms. Glad to say i love it! delivery meds happy not having to make repeat trips to the pharmacy to get my prescriptions done correctly read more