All of the employees are very polite, they always greet me, and are consistently helpful. I've been…read morehelped by Adonis, Ronald, and Deedee, and they are all incredibly kind and patient. This store does get busy at times, but it's honestly not a huge deal, especially since the self-checkout is very convenient. This location is also on the smaller side compared to other CVS stores I've been to. What I genuinely appreciate most, though, is the customer service here, which is why this has become my go-to CVS location.

Mar '26: - Service really is slow here. More because of the…read moreclientele than the staff. Lotta ppl come through here with time-consuming questions, and only one employee serving everyone. If you're doing self-checkout, it's no problem. But doing photo pickups, expect a wait. . Wish CVS photo pickups were self-serve. Feb '26: -The CVS staff are not paying attention to the quality of their photo prints. One came out scratched and text overcropped. They should've noticed the image flaws and automatically reprinted before my arrival. I should do my photo prints elsewhere... Aug '25: + Picked up my photos here. Checkout was almost straightforward. Even though I gave my last name clearly, there was still a lil struggle finding my photos. . You pick up your photos at the cashier. . Ample but crowded parking. + Quiet, peaceful ambience. - The crowd is slower here. Traffic flows faster at other CVSes.

My family has been going here for years. The guy pharmacist is very friendly, nice and helpful. The…read morewoman on the other hand is extremely rude. We called to ask something regarding a prescription and she started shouting on the phone and saying she doesn't have time for it. That is not how you should be talking to patients and their family members. I do not recommend this place to anyone any more.

I was in and out in less than 5 minutes. The pharmacist was very kind and gave me detailed…read moreinstructions for my prescription, and even offered two different lid covers to my preference. Support local businesses!

Lowkey I keep coming back here cause all the pharmacists are superr nice and quick with it. Other…read moreplaces have u waiting forever but here it's not like that at al that's why I love it here fr

Some of the best service and some of the best patient care ever experienced. This place really made…read moregetting meds so easy, and are some of the quickest I have ever experienced! Will definitely be using this pharmacy!

Open late, which is a rarity for any business in the OC, but that's because it's a franchise if…read moreanything, BUT it was crazy that the pharmacy was still open around 9 PM. Many other pharmacies in Walgreens, CVS, Target, Walmart, etc. all close at around 5 PM and some aren't even open on the weekend (Sunday), but this one was. Not sure if this is just a change in CVS that I haven't paid attention to, or if it was always like that. There's self check out and the staff working was super friendly and helpful. Shout out to the cashier girl who talked Calico Critters with me, you a real one. Stock is fairly decent for seasonal items and it didn't look super disorganized. Lots of World Cup merchandise randomly and it's always so funny that the souvenirs for Irvine are ocean and beach themed when you're not even THAT close to the water but I guess it works in a pinch for those unfamiliar with California geography. Plenty of parking since it's in a super big plaza and the time where we went wasn't that busy (as many things have already closed).

Prescription was submitted Tuesday 4/14, finally received a text informing me it was filled Tuesday…read more4/21 and ready for pick it up, I go in and am told it was $400, said I'd be back to pick it up. Call in with a manufacturers discount coupon I was given, told it doesn't work. I call doctor and manufacture, told coupon is valid and instructions to ensure it goes through. Received another "ready for pick up" text Thursday 4/23, go in to pick it up on 4/24, spend an hour troubleshooting the coupon, told it still doesn't work. I tell them "I'll be back with my HSA card to pick up on Sunday" - return Sunday 4/26, told "medication is on hold"...sent to consultation window, told "the coupon does work" and the total is now $500...and it's not filled, in fact, it was never filled... I explain everything, they say "I don't know who worked with you, but the coupon works, but the item was never filled" - provide text showing it was filled, proceed to identify by name the 2 people who helped me troubleshoot on Friday, one of those identified claims "I never helped you"...after some pushback says "you declined the medication"...and the kicker, "the item is out of stock"... tl;dr First, they said it was $400, then they said coupon didn't work, then said they never helped me, then they say it was never filled. Then I prove it was filled, now they say they DID help me, but claim I declined it. Suddenly now the coupon works, it's $500, but it's out of stock? This place is a joke. Other things to note: The nearby hospitals send everyone here because it's 24 hours, so there's almost always a line. There are a few kind and patient staff members, but otherwise the rest are unhelpful and some will lie straight to your face.

Shelves were empty or nearly empty. I thought we might be back in pandemic…read more.. Not an employee in sight

HORRIBLE CUSTOMER SERVICE at the front counter for the general store…read more Went in this evening around 7:30pm. Was purchasing several large cereal boxes and an electric razor. The cashier, Eddie, was extremely ARROGANT AND HARSH. He charged me for 2 bags, which was fine because I was using EBT for the purchase, so it would come off and it did, and then he charged for 2 more bags because the other 2 bags came off for the EBT. That means he manually charged me for a total of 4 bags. When I brought this to his attention, he said that since I was also purchasing an electric razor which is not a food item, he was completely justified in charging for the bag charges, even though I was purchasing 2 large boxes of cereal. I told him to cancel my whole order, as I was completely frustrated with him at this point, and he did not even inform me he was charging me for additional bags. To make matters worse, the assistant manager-Jeff was standing there and did not intervene in what was clearly a very bad customer service experience. I was so frustrated, I called the store back when I got home, and Jeff was very apathetic to me. I told him that I was extremely upset about what had just happened and also that he did not intervene, as Jeff has seen me there a few times and knows me as a regular customer there. Jeff did not want to take any proactive actions as part of the managerial staff there, and instead told me to call back in 2 days and speak with the store manager, David. This is actually the 2nd time I have had a horrible customer experience with Eddie. 2 months ago I purchased some food items and a battery for my smoke detector. Eddie charged me twice for the one single smoke detector I was purchasing. It was an ordeal to have him fix his error, as he insisted he had made no mistake at all. Then when he finally took off the extra charge, he was extremely ARROGANT AND HARSH, and made no apology for his mistakes and HORRIBLE ATTITUDE.

Shari did a phenomenal job making sure my medication dose etc, was safe for my health ! Very caring…read more, great crew who go above and beyond for your health ! Thank you !

"King's Pharmacy & Compounding Center" is one of the few compounding pharmacies in the Orange…read moreCounty area. Unlike the west-side of Los Angeles, Orange County unfortunately does not have a plethora of compounding pharmacies to choose from, so it's nice to have "King's Pharmacy & Compounding Center" in Irvine. If you need a specialty hard-to-find medication, or an alternative dosage that's not readily available at most pharmacies, or an allergen-free medication, King's can customize medications to suit your individual needs. They can even change formulas from a pill to a liquid, & add your favourite flavour to the medication to make it easier to take! Bonus!!! Although the new location on Red Hill is smaller & a more difficult to find (enter through the back) compared to the (now closed) Newport Beach & Sand Canyon locations, the staff at the new location are friendly, helpful, knowledgeable, & will go the extra mile to coordinate with your medical providers to make some difficult situations a bit smoother. They even have a small section of unique gifts available. Tip: When deciding whether or not to seek out a compounding pharmacy, keep in mind that some insurance carriers may not cover the expense of some compounded medications. However, you may find that it is still worth paying out-of-pocket for customized medications to suit your individual needs from these highly-trained pharmacists. If you have unique medical needs that the "big box" pharmacies (&/or commercially manufactured medications) cannot address, try "King's Pharmacy & Compounding Center."

Thomas double checked the prescription details before he confirmed the intake instructions which I…read morebelieve is a very responsible thing to do by a pharmacist. Thank you for that!

I arrived at the pharmacy counter at approximately 8:40 PM and joined the queue. I waited patiently…read morewhile the customer ahead of me was being served a process that took well over 15 minutes, causing a significant delay entirely outside of my control. At approximately 8:55 PM, a pharmacy staff member in a blue uniform approached me and informed me that the pharmacy was now closed and that I would need to return another time. I was given no opportunity to be served, despite the fact that: 1. I was physically present and in line BEFORE the closing time. 2. The excessive delay was caused by the transaction ahead of me -- not by any action on my part. 3. I was not warned at any point during my wait that I might not be served. 4. No reasonable effort was made to accommodate a customer who had been waiting in good faith. This is not simply an inconvenience depending on the nature of the prescription, a refusal to dispense medication to a patient already waiting in line can have serious health consequences. Turning away a customer who arrived before closing, due to a delay the customer had no part in creating, is both a failure of customer service and potentially contrary to your own service standards.

Very cooperative staff and reasonable pricing, Will…read morerecommend to my friends and family

Healthcare Pharmacy in Tustin is truly a gem. It's a family-owned and operated pharmacy, and you…read morecan immediately feel the difference in the level of personal care and attention they give every customer. The staff is always friendly, professional, and genuinely helpful. What stands out most is that they take the time to listen and make thoughtful recommendations rather than treating you like just another number. On one visit, they suggested I speak with my doctor about low-dose Naltrexone as a possible option to help with my chronic pain. My pain specialist later agreed and prescribed it, and it has been very helpful. I really appreciated that they were proactive, knowledgeable, and focused on helping me improve my quality of life. They are also very responsive when it comes to getting new prescriptions filled and making the whole process smooth and stress-free. It's rare these days to find this kind of personalized service and genuine concern for their customers. I highly recommend Healthcare Pharmacy to anyone looking for a pharmacy that truly cares about the people they serve. Five stars all the way.

I stopped by this pharmacy today to pick up a cough suppressant and ended up having one of the most…read morehelpful pharmacy experiences I've had in a long time. After I asked for suggestions, the gentleman behind the counter actually came out from behind the counter and walked me to the aisle instead of just pointing me in the direction. He took the time to ask what medications I'm currently taking and whether I have any allergies before recommending a couple of options that would be safe for me. It honestly felt like I was getting guidance from a personal nurse rather than just shopping in a store. I really appreciated how attentive, knowledgeable, and patient he was. Customer service like that is rare these days. Thank you for going the extra mile!

Extremely helpful. Even helped with recommendations Stella Our Customer Service. How do you…read morerecommended?

I've never been in person in this Pharmacy but today because i missed delivery window i ended up…read morestoping by. Ive never had any problems with this pharmacy and i always got my med on time. I walked in and first i was looking for pharmacy and then they told me there is no traditional way pharmacy and im supposed to ring the bell next to window. A nice person welcomed me and brought my med. it was very fast & she also answered my all questions. I love Alto Pharmacy...our connection every time is stress free. There is also big parking outside.

Very great service after my doctor called in for Rx in LA location, but I could pick everything up…read moresame day in different location (Irvine) close to me. They able to apply any coupons if they are valid to meds I ordered. They are open on weekends, Sat/Sun which is very convenience for the last minute called in Rx. Most specialty pharmacy usually are close on weekends. Alto pharmacy is Fast and has great service.