I came here for a vaccination almost by happenstance. I work across the street at the hospital (I have for over 20 years). I used to go to the local RiteAid in Long Beach near where I live, but when they closed, I started going to CVS as everything was automatically transferred to them. Anyway, I had recently gotten my first in the shingles vaccination series (yes, I am very old ha ha) and had an appointment for my second one about 5 days prior to me writing this review. Anyway, over the course of several days, the CVS app informed me that the pharmacy canceled my appointments for some unknown reason. I tried several times to reschedule but was unable, also for unknown reasons (see below). Trying to get a human in any CVS store was nearly impossible, so I started calling local pharmacies and found Mariners right in the backyard of my workplace. So convenient.
Then, the sun arose on a new approach as to how I was treated:
I phoned Mariners Pharmacy and talked to a human. I was able to get an appointment on the same day for this vaccination. Easy enough.
I showed up on time and the staff there discovered for me that was an apparent glitch in approval because CVS had already billed insurance for TWO vaccinations (even though I had only had one) and of course my insurance would only pay for a single two-part series. Medicare Insurance had already been charged by CVS for two doses even though I only received the first one (there is a several weeks to months required interval between the two shots). Frowny-face indeed.
Anyway, the Mariners team really took considerate care to determine what the issue was, to phone Medicare and to spend time on the phone explaining to my insurer that I had actually not received the second dose. They were able to ultimately obtain approval for payment of the second dose.
This is the kind of service and caring that people used to get before most businesses in our lives became corporatized.
I have only good things to say about this pharmacy and would consider changing all my prescriptions to them (thankfully, I only have one). I checked their hours and they are open every day except Sunday so are very convenient. The parking lot is easily accessible off Hospital Road and Placentia.
I really felt they went "above and beyond" for me, and I would wholeheartedly recommend Mariners Pharmacy for their service, humanity and caring. It is also a wonderful thing to support a local business of high-quality. Bravo!
FYI, the vaccination shot was painless. :) read more