The West Side Clock Shop has very limited hours when they are open for business. I believe that…read moremeans they actually leave the shop, not that they do not want customers interrupting their work. This means nothing happens quickly. We left off two clocks for repair and were shocked when we were told 10 months until they'd be done. We called to check on them partway through and were met with a rude response since it hadn't been 10 months yet. We waited. We collected our clocks. The cuckoo clock "worked" for about a day before it started cuckoo-ing continuously or until the chain ran out. That means 130+ cuckoos!! When I brought it in for another adjustment which they did within a week or so, I was told I had a bad attitude because I was not confident that it would be fixed the second time. When I collected it, the woman at the shop accused us of doing something that caused the continuous cuckooing (pulling on the weights and not the chain). No. We've never done that. You didn't finish the job correctly. Don't blame the customer. Sadly, the second clock was also not done properly. This one is an antique mantel pendulum clock. When we brought it home, it ticked, but the hour chime was not synched with the hands. When it was 3:00, it chimed twice; 4:00, it chimed three times. Luckily, we had met another clock repair person in the preceding months who was able to explain how to fix it without another trip to West Side Clock shop. You are now cautioned to look further for another shop for your clocks.

You have to go here for your clock repairs. Nancy is amazing and they know what they are doing…read more Any clock that I have been unable to identify they know exactly what it is. They are upfront with the time that it will take and what they can do with the clocks. We took 2 clocks and they came back working like a charm. Nancy provides detailed instructions and is available for any questions. I just dropped off 3 more clocks to be worked on. When I picked up my first 2 clocks I could not believe the price. It was so reasonable and this was even with adding a gong that one of the clocks was missing. I could go on and on but their reputation speaks for itself. There is a reason that they are the go to clock shop for NY, Mass, CT and VT and I'm sure other areas. I'm so glad we found them as we love our antique clocks and won't trust them to anyone else!!!!

The owner died in December, 2021, which would certainly explain his lack of response. Try James…read moreStandish Clock Repair in West Hartford - he took care of a problem clock for me.

From the owner: |Year Established: 1982.read more

Had two watches repaired recently quality work and reasonable prices. I highly recommendread more

DO NOT get your jewelry repaired here! I've had multiple necklaces and bracelets repaired here…read moremultiple times and every piece of jewelry I get repaired here breaks in the same exact place it was "repaired"within a few months. These people are scam artists, if you actually want your jewelry repaired DO NOT bring it to smith and sons!

Staff are very helpful and readily available . Wide variety of items and worth the hunt!read more

What a very nice antique store! Well organized with a lot of fantastic antiques at very reasonable…read moreprices! This is probably one of the better antique stores that we've found in CT. No junk sold here and I'd highly recommend if you enjoy going antiquing!!

crew came to my house and did a small job, they were courteous and reasonably priced, I'd…read morerecommend them to anybody

Tom and Lisa, on behalf of my Dad and me, we can't thank you enough for the truly remarkable…read moreservice provided by you and your crew with T&L. We are so grateful for your assistance and compassion during the house clean-out we needed to manage after a difficult loss in our family, for a home that has been in our family for over 70 years. Your dedication to this invaluable service and genuine care has left an indelible mark on our hearts. On the day of the clean-out, we were immediately put at ease by the professionalism and kindness of the crew. They worked efficiently and incredibly fast but remained very conscious and careful about not causing any damage. We still can't believe what you were able to manage in less than a day. If you find yourself in the difficult position of needing a house clean-out after the passing of a loved one, I wholeheartedly recommend Tom and his crew at T&L. Their exceptional service, combined with their understanding of the emotional journey you're going through, will make a challenging time just a little bit more manageable. Thank you again Tom and Lisa, for your compassion and professionalism and for turning a daunting task into a healing process. Wishing you all the best! Sincerely, Meg and Rudy

The staff is as friendly as they are knowledgeable. I had a very minor repair that needed to be…read moretaken care of and they were just as courteous as if I was buying a huge rock! Kudos to Lisa!

Horrible experience and I will never do business with Richards again. I am happy to say that I…read morewent to Baribault Jewelers of Glastonbury, CT which offers only the finest Tacori engagement rings.

Purchased my first Rolex here and it was an amazing experience. For those who don't know, you…read moregenerally can't walk in a purchase a Rolex, you must add your name to a list and wait for the specific watch you desire to arrive. This guarantees you'll be in store at least twice. While that's hard for someone who has little patience, they made it a pleasure. The staff are all very accommodating, patient, and add no pressure. From the first visit to I received my watch it was 3 months. The watch was everything I imagined. The store is beautiful and the staff so helpful. I will be back for my next Rolex purchase!!

Seriously, a huge thank you to Lorilil Jewelers for helping me find the perfect gifts. They were so…read moreincredibly kind and welcoming, making the whole experience a breeze. It's rare to find such genuinely helpful people these days. My wife and daughter are going to absolutely love what I picked out. I'll definitely be back for future occasions!

I have been doing business with Eddie at Sayegh Jewelers for years. Wether it be a basic watch…read morerepair or a special occasion Eddie has always been extremely knowledgeable, professional and given me great service at a fair price. The purchase is not the end of the relationship. They also offer to clean the jewelry at any point after. Looking for something special? Go to Sayegh and let them help you find just the right piece.

DO NOT GO TO THIS PLACE FOR REPAIRS! I brought my Seiko watch into Eddy for repairs and he said it…read morewould be at least 2 weeks and they would call me with an estimate to repair the stem and crown. In the meantime, Eddy tried to sell me another Seiko watch that he had in stock! Which I did NOT want to buy. TWO weeks later I called them as I never received a call back and Eddy was a little stern with me saying he would call ME with an estimate when he receives it so basically just wait........ ANOTHER 2 weeks went by and I still NEVER received a call for an estimate on the repairs! My wife decided to go into the store and find out what was going on. Eddy had apologized for the delay and for not calling me. Eddy informed my Wife that the watch was sent to RI and came back without the repairs completed. Eddy then said he would get it repaired locally. Eddy once again wanted to sell my wife that Seiko watch he had in stock. My wife said not now and wanted to know where to retrieve my watch and was told it was at their E. Longmeadow location which was where my wife went to retrieve my watch after 5 weeks of no repairs! THIS PLACE DOES NOT REPAIR ON LOCATION! BE AWARE!!