Purchased my first Rolex here and it was an amazing experience. For those who don't know, you…read moregenerally can't walk in a purchase a Rolex, you must add your name to a list and wait for the specific watch you desire to arrive. This guarantees you'll be in store at least twice. While that's hard for someone who has little patience, they made it a pleasure. The staff are all very accommodating, patient, and add no pressure. From the first visit to I received my watch it was 3 months. The watch was everything I imagined. The store is beautiful and the staff so helpful. I will be back for my next Rolex purchase!!

Seriously, a huge thank you to Lorilil Jewelers for helping me find the perfect gifts. They were so…read moreincredibly kind and welcoming, making the whole experience a breeze. It's rare to find such genuinely helpful people these days. My wife and daughter are going to absolutely love what I picked out. I'll definitely be back for future occasions!

I had this company change batteries and size my 3 watches exclusively from 2008 to 2012. Over…read morethese years, 2 of these watches experienced problems I had initially chalked up to wear and tear. Watches do not last forever, necessarily. I had a Fossil watch I've owned for probably 3 years. in 2011, I took it in because I guessed the battery had died. I was told when they changed the battery, that it did not work anymore. No further explanation could be given. I had a Diesel watch I owned for probably 5 years. In 2009, I took it in for the same reason. This watch takes multiple batteries for different reasons. When the one for the time went out, I asked them to replace the one for the date also -- it had stopped working a few months prior. I was told that the date function no longer worked. I moved away from that area and took these 2 watches to a local jeweler this afternoon, just to see what could be done. I like the watches and really can't afford to buy new ones. He opened the watches in front of me and showed me what these people did. On the Fossil, the bottom battery connector was completely missing out of the watch and the gasket on the back cover was gone. I may as well throw the thing out. It hasn't worked since last year and there's no way anyone there is going to acknowledge they ruined it, much less worked on it months ago. I don't like that they KNEW why the watch didn't work and it was most likely their own fault because they possibly carelessly removed the old battery and ripped the connector out with it. On the Diesel, the employee somehow managed to stick a battery on top of the top battery connector... meaning, it wasn't even attached to the watch. It needed to be placed between the two connectors and here, clearly, they forced it to sit on top of the fitting. The readout actually works and the battery sat awkwardly in the wrong position for THREE other battery changes. Nobody noticed the error all that time. Unfortunately, it hadn't worked since 2009 and I had to ask the jeweler to program it since I hadn't the slightest idea anymore. I'll be contacting the store manager or owner on this problem. I'm really upset about their neglience and lack of education to do something they should be able to do routinely. Again, I don't expect anything out of it because I have no proof because when the watch didn't work, I didn't pay -- therefore didn't receive a receipt. But, he or she should be aware. So should you.

My gramps needed a battery replaced in a very old watch, we're talking 40 years or more. I walked…read morein, they did it in 10 minutes. No problems. I wish they would've had a larger selection of watches to purchase though.

Wow! Just Wow! No one is that good - wrong! Avery is the real deal…read more I have been looking for a good watch repair shop for a few years and saw the review for Hero Watch Repair and decided to give them a try. I expected to drop the watches and come back in a few weeks once they were repaired - NOPE! Avery sat me down and opened my first watch and replaced the battery immediately - the second watch needed much more work - which he also did immediately. He replaced the battery and then discovered the movement needed to be replaced - he had one in stock so he replaced that as well. To finish the watch he needed to replace the crystal - once again in stock. All in all - I was there a bit more than half an hour and left with two repaired watches which were repaired at a fair price - even better than fair. I am extremely satisfied - never expecting such service. If you have a watch that needs repair you cannot do better than Hero Watch Repair. Color me extremely impressed - THANK YOU!

I have an old watch that was my grandfather's. I brought it to a jewelers and after 2 months they…read moresaid they couldn't fix it. He suggested Hero's so I just went there, told him the problem and requested if he could fix it and within an hour he had fix it. How can you beat that? You can't. He explained what he had done and he actually had the parts as it was very popular. The value was amazing. Compared to what I was going to have to pay. I would definitely recommend this place. The owner was welcoming, knowledgeable, pleasant and delivered the goods.

I broke the chain on my Tiffany's necklace. Tiffany's wanted a couple weeks to do it, but Smith &…read moreSon said they could fix it in just a couple days, for $25 cheaper. It looks fantastic. You would never know it broke! I'd absolutely recommend them for jewelry chain repair!

We needed a watch battery and stopped in. Service was phenomenal and personal. The jeweler…read morecharged us $5 and gained new clients- we will go back for jewelry and the personal service that was given

I reached out to United Industrial yesterday to request a small capacity forklift for the next day…read more(today, as I am writing this). I explained our company's very last minute plight of having a tight loading dock area and a vendor delivering a large (10' x 5' x 5') steel frame ( over 1,000 lbs) on a stake side truck with no means to help us unload it. We needed a forklift to simply lift the frame from the truck and place it on our dock, sounds simple, maybe 10 minutes total. Well it almost wasn't. Danielle was more than sympathetic and was extremely helpful in finding a solution. They didn't have any light duty fork lifts available next day, but said they did have one large one available and they would offer it to us at the light duty price!! Not only that, if it were such a short amount of time, they would allow us to use it and reload right then and there- no pickup fee, just delivery!!! That alone sounds great, but what really compelled me to write the review was the operator, Manny. Manny arrived on time and navigated our difficult alleyway without issue (a feat most delivery trucks don't even accomplish). Then, offered to operate the forklift for me!! It gets better. The vendor was woefully unprepared, in regards to ways to hold the frame. Manny figured out the safest way to move it, and took care of everything!!! It also ended up being a complete stroke of luck that we used the larger forklift because the smaller one may not have worked given what Manny had to do. Honestly I cannot thank Danielle or Manny enough- they really saved my day, would recommend them over any other rental company!!!! If I could give 6 stars I would. Just great people! -mike

Please do yourself a favor and DO NOT rent/buy/lease from this company. They knowing supply faulty…read moreequipment to their customers and then charge their customers for every repair required (of which their are certainly NO shortages of!) Safety issues abound with this equipment, and their own mechanics will attest to the fact that their business practices are less-than-moral; we were told on more than one of the many occasions that their mechanics visited our company to repair equipment they had supplied to us that they are known for slapping a coat of paint on their fork-lifts and shipping them out to unsuspecting customers, all the while being acutely aware of the mechanical issues they possess. (These are the people who WORK for United Industrial!!!) Our company is currently trapped into a lease with United Industrial Service for a fork lift that poses major safety hazards in addition to constantly breaking down. To anyone interested in working with this company please save yourself and your employees the aggravation and potential for injury and look elsewhere. I wish we had researched this company in depth prior to signing any type of agreement to procure the piece of junk they supplied to us!

Had two watches repaired recently quality work and reasonable prices. I highly recommendread more

DO NOT get your jewelry repaired here! I've had multiple necklaces and bracelets repaired here…read moremultiple times and every piece of jewelry I get repaired here breaks in the same exact place it was "repaired"within a few months. These people are scam artists, if you actually want your jewelry repaired DO NOT bring it to smith and sons!

There is a high standard that Block sets for their service. Whether I need repairs or looming for…read morenew jewelry and watches, the Block Team is ready to answer the call

Husbands gold wedding ring got stolen and sold to block jewelers . Owner claimed he melted it…read more(brand new 14k $1,000 ring).. has benchmark 14k in scripted on it- hopeful blocks records were inaccurate and someone brought it ! We have heard good reviews about blocks

I had a complicated request to make a new ring...using large stones, diamonds and antique gems…read more Viola-Mia's creativity was astounding!She carefully and patiently listened and adjusted the design and then the fitting so that it looked great and fit so comfortably! Recommend her without hesitation!

I called Murduff's this morning, and was treated truly well. I asked if I could bring in some…read morediamonds to get a ball park of what they work. Having been a Jeweler/ metalsmith for 50 years, I realize that this is not the call you want. I went in, (without an appt.) and had my diamonds looked at, and found out exactly what they were, how much they were worth on the open market, and had a great exchange with the person I talked with. Some of it was brutal truth, but given/delivered in a very realistic and personal manner. -Very good honest and friendly people. Go there!