The West Side Clock Shop has very limited hours when they are open for business. I believe that means they actually leave the shop, not that they do not want customers interrupting their work. This means nothing happens quickly. We left off two clocks for repair and were shocked when we were told 10 months until they'd be done. We called to check on them partway through and were met with a rude response since it hadn't been 10 months yet. We waited. We collected our clocks. The cuckoo clock "worked" for about a day before it started cuckoo-ing continuously or until the chain ran out. That means 130+ cuckoos!! When I brought it in for another adjustment which they did within a week or so, I was told I had a bad attitude because I was not confident that it would be fixed the second time. When I collected it, the woman at the shop accused us of doing something that caused the continuous cuckooing (pulling on the weights and not the chain). No. We've never done that. You didn't finish the job correctly. Don't blame the customer. Sadly, the second clock was also not done properly. This one is an antique mantel pendulum clock. When we brought it home, it ticked, but the hour chime was not synched with the hands. When it was 3:00, it chimed twice; 4:00, it chimed three times. Luckily, we had met another clock repair person in the preceding months who was able to explain how to fix it without another trip to West Side Clock shop. You are now cautioned to look further for another shop for your clocks. read more

You have to go here for your clock repairs. Nancy is amazing and they know what they are doing. Any clock that I have been unable to identify they know exactly what it is. They are upfront with the time that it will take and what they can do with the clocks. We took 2 clocks and they came back working like a charm. Nancy provides detailed instructions and is available for any questions. I just dropped off 3 more clocks to be worked on. When I picked up my first 2 clocks I could not believe the price. It was so reasonable and this was even with adding a gong that one of the clocks was missing. I could go on and on but their reputation speaks for itself. There is a reason that they are the go to clock shop for NY, Mass, CT and VT and I'm sure other areas. I'm so glad we found them as we love our antique clocks and won't trust them to anyone else!!!! read more

I have a clock that's been in my family for as long as I can remember. I've had it serviced by a clock shop nearby that has since gone out of business. My clock was running fast and I decided to take it to Pittsfield to west side clock shop. I called first and was given some vital information about traveling with my clock. Once I got to Pittsfield I was greeted very warmly by the owners who not only gave me a bit of history about when the clock was made but also taught me how to hang the arm that had not been properly attached thus making my clock run fast. Let me tell you this is a dying profession and these people are great to deal with. I won't hesitate for a moment to return in the future if I ever have any issues with my clock. read more

I cannot thank Nancy enough for her help!! I had a super specific request that she has gone above and beyond to accommodate and I couldn't be happier! Amazing shop with amazing people! read more

This place has been here for decades, and the reason why is clear. Amazing selection and wonderful service! I have several antique clocks, including one that is screwed into the wall, and they come out for house calls. I've bought a couple of clocks from them too. If you're looking for a unique timepiece or need repair, wherever you are, this is the place to go! read more

West Side Clock Shop - Clock Repair Near Me - Pittsfield, Massachusetts

I love to visit Nancy and Aldo. They are personally funny and clever and professionally knowledgeable and repair-talented. I have several clocks and it seems as if one or another of them is always in need of attention. This is the place to go. Try them. read more

Took my family's coo-coo clock to be repaired, and they told me it would take 9 months to repair as they were backed up with clocks. After 12 months passed, I dropped by today to pick up my clock and it still wasn't repaired... At a minimum, they could have called with an update. Unexceptionable! Seriously, the owners are coo-coo! read more

Five stars isn't nearly enough. Like the other commenter, Robert D., I am from the Boston area, but recently re-located to the Berkshires. I thought I would have to travel back to Boston for work needed on a clock that is precious to my parents, which we wanted to have working and chiming for their 60th anniversary yesterday. They had tried themselves to have it fixed over 10 years ago and were told that the rotors were no longer manufactured. So there it sat on their china cabinet, beloved, even if not working. Because we wanted a BIG surprise for their day we revisited the matter and, on a whim, I called West Side. Nancy responded immediately, gave me clear direction as to how they might help, the time involved, what risks there were, etc. It was obvious she knew what she was doing -- alas, they've been in business for decades. Aldo was on board for our big surprise, worked his magic, locating a rotor that was "new" old stock (meaning never used), and had the clock in perfect working order for the big day. To say my parents were overwhelmed with joy to hear that clock again is an understatement. We are very lucky to have such good people/business owners in the Berkshires. If you don't live here, it's well worth the trip. read more

Truly specialized -- repair and sales of clocks of all kinds, from inexpensive kitchen clocks to $5000 antique grandfather clocks. Always wonderful service, a pleasure. I almost want my clocks to stop so I have a chance to go there. I had trouble finding the hours. Generally 10-whatever Monday-Saturday, closed Wednesday afternoons after 12:30. Call to verify. read more

I drive nearly two and a half hours each way to reach West Side Clocks. They do fantastic work and they are very honest about what is worth fixing and what is not worth it. They know a ton about old clocks and they have been in business for many years. Moreover, their prices are very reasonable. read more