Wow, called today and James walked me thru the process to correct a chiming problem on a…read moregrandfather clock. Service like that is hard to find these days. Highly recommend for honest reliable service.

I didn't realize how difficult it would be to find somebody who fixes clocks. A friend said I…read moreshould just toss it, but I thought better or it. The clock cost me over $100 a few years ago. So I seraph and found this company is Niskayuna. Drive there &they asked me to wait in case it could w fixed quickly and it could and they changed me $21 to save my beautiful wall clock. Nice guys. Great work!

Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

DO NOT GO HERE, avoid at all costs!…read more Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional!

I had an incredible experience working with Nick! Nick was able to turn a family ring into a…read morebeautiful engagement ring! The staff was incredibly patient, professional, and took the time to explain the details of the diamond I was choosing. They brought my vision to life, and the final piece is absolutely stunning, even better than I imagined! I never felt pressured, just well-taken care of. Highly recommend them for any important purchase.

Highly recommend Jewels Jewelry. Nick modified an engagement ring for me by upgrading the diamond…read moreand resizing it. The quality/workmanship has always been outstanding. Several friends and family members have also had great experiences with him. Honest, professional, and great to work with.

I had a design in mind when I went to Drue, which I still love. She was helpful in the design…read moreprocess and finding the right diamond during the first couple of visits and I liked that they worked on-site. She wasn't the nicest, but I'm willing to put up with some gruffness from an expert. However, there were so many mistakes during the design process I barely received my engagement ring during the year long engagement before the wedding. The ring was beautiful from far away, but super sloppy close up. The spacing and height was off on the side diamonds, but it was a 3 hour trip to go there and she was so rude all the time that I gave up on getting it fixed. The wedding band was not what I expected because the diamonds in it were set in a channel with blank space on either side and looks bad. The rings were cleaned and checked there for 4 years or so. I had to stop wearing rings just after that and I was always worried about the integrity of the engagement ring. The rings were cleaned and stored in the box for the last 12 years (which was also cheap and didn't hold up). I just took the ring out to get resized and wear again. And all those sloppy areas--the ring is actually breaking down. I couldn't believe when I looked under a loupe at it. The gold channels are actually breaking off. This comes from sloppy technique in its creation. This ring should have lasted a lifetime, but it's going to cost me $1,700 to get it fixed after 5 years of wear?! Sloppy, shoddy work by a shop run by an incredibly rude person whose business model seems to be so difficult to work with (after she gets your money), that it is a horrific experience regardless, and you end up with a subpar piece at an expensive price. I also witnessed her being very nice to some people and rude to others, so maybe part of it is about how much money she thinks you have and whether she has gotten your money yet. I got the sense she prefers to sell jewelry she has already created, but when I was there, the engagement settings were all pretty similar and not what I wanted.

Extremely disappointing experience. I came in with a unique and personal request--turning my wisdom…read moreteeth into custom jewelry--and was met with nothing but rudeness and attitude. The woman I spoke to, the OWNER, was dismissive, unprofessional, and made me feel like I was wasting her time just for asking questions. It was clear she had all the ideas, no interest in listening or offering any kind of guidance. She told me she was "insulted" for even suggesting to get a necklace from Walmart to help with my budget. For a business that claims to specialize in custom work, the lack of basic courtesy and respect was shocking. I left feeling embarrassed and disrespected. I would never recommend this place to anyone looking for thoughtful service or creative collaboration. Honestly surprised how this lady is still in business.

Needed a bench cushion made for a window seat and Armando's was recommended to me by my mom. Great…read morerecommendation! Armando and his son Dave created my cushion quickly, with precision and for a fair price. Both are gentleman who deliver old fashioned quality and customer service. Don't go anywhere else!

Armando reupholstered my great grandma's kitchen chairs from the 1940s. These chairs are very…read moresentimental and important to me because some of my earliest memories are sitting in them. Now that I have my own home I wanted to give these chairs new life for my family to enjoy for the years to come. They came out better than expected and they even added extra detailing like rivets to one chair that made my day. My great grandma would've loved these. Armando, his son David and the rest of their staff are professional, work quick and I really appreciated the pickup/delivery of my chairs.

I've had 2 pieces made here and another on the way, the service was great! i was in almost constant…read morecommunication with the jeweler. everyone there was so kind! their premade jewelry is also beautiful.

I have stopped in this small jewelry shop a handful of times now, and I am impressed. The owner is…read moreextremely knowledgeable about the pieces she carries and has been happy to help us customize gifts with chain length swapping to meet our recipient's preferences. Each time I've visited, I leave with a gift for one person or another. With such a great variety, reasonable pricing, and a pleasant customer service experience, I plan to visit The Silver Shop again and again.

Neal of Modern Times Upholstery came to the rescue when we needed extensive repairs to our 3 year…read moreold West Elm sofa. Although lovely to look at, this couch was shoddily built with a support system made of particle board which we discovered when the whole thing cracked and sank to the floor. Neal came over to assess the situation and although it was not an easy fix he rebuilt the supports with solid hardwood and the sofa is better than ever. I highly recommend this knowledgeable man, he knows his craft. Hire Midern Times, but don't buy West Elm!

We were beyond pleased with Neil's professionalism and thoroughness in fixing our furniture. He…read morereinforced our ottoman 100 times better than when we purchased it. Then he restuffed it to make it look brand new. Neil was not only the utmost professional but also so personable and kind. We are grateful for the entire experience!

They have repaired my swimming pools filter pump motor and its robotic vacuum pump/motor and also…read moremy tubs pump motor. They turn them around quickly and they're saved my hundreds of $ by not having to buy replacements. I highly recommend this gem.

Brought in the motor from my Canada King Dust Collector. Ken put it on his bench and determined…read morethe problem right away. Great service. There are not a lot of businesses that repair electric motors. This was a great find!!!