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    Time Travelers

    5.0 (1 review)
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    Services - Time Travelers

    Clock repair

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    4 days ago

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    West Side Clock Shop

    West Side Clock Shop

    (10 reviews)

    The West Side Clock Shop has very limited hours when they are open for business. I believe that…read moremeans they actually leave the shop, not that they do not want customers interrupting their work. This means nothing happens quickly. We left off two clocks for repair and were shocked when we were told 10 months until they'd be done. We called to check on them partway through and were met with a rude response since it hadn't been 10 months yet. We waited. We collected our clocks. The cuckoo clock "worked" for about a day before it started cuckoo-ing continuously or until the chain ran out. That means 130+ cuckoos!! When I brought it in for another adjustment which they did within a week or so, I was told I had a bad attitude because I was not confident that it would be fixed the second time. When I collected it, the woman at the shop accused us of doing something that caused the continuous cuckooing (pulling on the weights and not the chain). No. We've never done that. You didn't finish the job correctly. Don't blame the customer. Sadly, the second clock was also not done properly. This one is an antique mantel pendulum clock. When we brought it home, it ticked, but the hour chime was not synched with the hands. When it was 3:00, it chimed twice; 4:00, it chimed three times. Luckily, we had met another clock repair person in the preceding months who was able to explain how to fix it without another trip to West Side Clock shop. You are now cautioned to look further for another shop for your clocks.

    You have to go here for your clock repairs. Nancy is amazing and they know what they are doing…read more Any clock that I have been unable to identify they know exactly what it is. They are upfront with the time that it will take and what they can do with the clocks. We took 2 clocks and they came back working like a charm. Nancy provides detailed instructions and is available for any questions. I just dropped off 3 more clocks to be worked on. When I picked up my first 2 clocks I could not believe the price. It was so reasonable and this was even with adding a gong that one of the clocks was missing. I could go on and on but their reputation speaks for itself. There is a reason that they are the go to clock shop for NY, Mass, CT and VT and I'm sure other areas. I'm so glad we found them as we love our antique clocks and won't trust them to anyone else!!!!

    Time Travelers - clockrepair - Updated May 2026

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