Very helpful. Did our small ring repair quicker than estimated and for a reasonable priceread more

Great place to get your "pretty" things. The staff are wonderful to work with. Looking forward to…read morea blue Tudor soon.

I have purchase an extensive amount of jewelry from Sondra's, including having her create and make…read morean engagement ring as well as wedding bands for my wife and I. We have been customers of hers for decades and continue to be so despite our having moved out of the US. There are no finer and more trustworthy persons in the jewelry business than Sondra and her son Anthony. In fact I am writing this review while awaiting a call from Sondra in order to have her tell me that she has THE bracelet I've been looking for to give to my wife. There is no question in my mind that she will select precisely what my wife would had she selected it herself. You couldn't do better anywhere.

I cannot believe I have not reviewed Sondra's yet…read more 11 years ago today I met my wife. 8 years ago today I proposed to her. So now I will right the wrong of failing to review. I went to Sondra's 9 years ago because I always heard them advertising on ESPN Radio. Anthony spent hours with me teaching me all about Diamonds and Rings. He ordered many diamonds and helped me pick just the right one. He explained the reasons behind each metal and why I would want to choose a platinum setting for our Tiffany style engagement ring. This was crucial as the ring went 8 years before it experienced any damage. I was in my early 20s and Sondra's let me make weekly payments for many many months without interest or fees until the ring was paid off and I was ready to propose. We moved out of state and were still planning our wedding. We corresponded by email with Anthony about the wedding bands knowing we would only see them 2 days before the wedding and they had to be perfect as there would be no time to change them out. They were perfect. This weekend we went back to Sondra's to have the aforementioned damage repaired and I haven't seen Anthony in probably 5 years and he remembered me and remembered where I worked 5 years ago. Amazing. The repairs were fantastic and super affordable. I am forever in debt to Anthony and Sondra's for teaching me about jewelery and changing my life. Thank you!

I happened to be shopping here with my daughter who bought a lovely pair of diamond earrings with…read moreLynn's assistance. We were so happy with the service that my husband and I returned to buy a woman's Omega Constellation watch. They adjusted the links to fit my wrist. At the time of purchase, they did not have the international warranty card for said watch. This raised a red flag, since any luxury watch without the warranty card is practically worthless. Upon purchase, I was told that they would mail a copy to me. This is not the norm as I have purchased luxury watches before. I happily wore my new watch out the store, That same evening, the link suddenly fell off the watch. To my dismay and horror, this has never happened to me before. I was lucky to catch the watch before it fell to the ground. I was extremely upset all weekend and the jeweler was closed on Sunday. I was unable to remedy the situation until early Monday morning. It's quite a drive back to Northeastern Fine Jewelry as I don't live near there. When I explained what happened to the salesman, he was unapologetic and made no attempt to make things right. After such a traumatic experience, I completely lost faith in their workmanship and decided to return the watch. The salesman silently and awkwardly processed the return transaction and was very unsympathetic. This has been the worst shopping experience and it makes me wonder how they are even an authorized Omega watch dealer.

My husband and I have shopped here for years and always pleased with the products and service. Six…read moremonths ago we moved out of state. Today I happened to be in Albany and wanted to have my wedding ring checked and cleaned. Knowing it was Valentine's Day I wasn't sure if was the right time to pop in. I was welcomed in and helped. I appreciated this very much and I miss not shopping here regularly.

Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

DO NOT GO HERE, avoid at all costs!…read more Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional!

My fiance purchased my engagement ring here and told me about the incredible experience he had…read moreworking with their staff to create my ring. After receiving it, it was slightly loose so I stopped in to see what my options were. Immediately upon entering, I was greeted and asked how their staff could help. I explained the situation and was given all of my options. I decided that I would try a spacer. The staff member who was helping me offered to put on the spacer and clean the ring at no cost. I was so thankful for their help and we will definitely be returning to purchase our wedding bands!

Always helpful. Great custom job on a bracelet. Very good on repairs, appraisals. Staff very…read morefriendly.

I randomly walked in because my daughter's golf necklace was all tangled. They did not hesitate to…read morehelp me. Great honest people. I will be back.

A wonderful seller with beautiful items and very accurate descriptions that a buyer can trust!!read more

great service at Noirs. Noir a great person to deal with, Have…read more bought watches to have battery replaced and reasonable charge.

I was a Saturday morning walk-in and experienced outstanding customer service and and technical…read moreexpertise at this family-owned business. I brought in two watches for repair -- one a battery replacement, the other a small repair on a vintage watch -- and Nur completed the work in less than twenty minutes and cleaned both watches, all for $15. I was blown away by how efficiently the work was done and how reasonable the price was. There is a public parking lot right around the corner, so the whole endeavor was a breeze. Highly recommend!

A great place to shop for jewelry for any occassion. Accessories such as Louis Vitton handbags as…read morewell. They give back to the community by being an event venue for FREE to charity functions. Amazing!

Terrible customer service. Was unfortunately linked up with a former employee who out right lied to…read moreus and sold us a ring that will never fit me. Employee has since been fired. The resolution was to order the same ring in my size. This was July 2025 and we are now in December 2025 and not a soul can tell us where this ring is. We will be taking Glennpeters to small claims court to get a full refund

Irina, the owner, is an absolute pleasure to deal with. I have made three or four purchases from…read moreher and each has been stunning! Her craftsmanship is magnificent and she clearly takes pride in her work and offerings. She is a mainly a custom designer but also offers non custom pieces as well. She also sells and handles watch repairs. I have dealt with many jewelry shops over the course of decades and Irina's skills are in the top 1%! You absolutely should try her shop when in the general area. You will meet Irina and leave completely satisfied with her works and lovely and sincere personality!

I recently had a ring made by the owner Irina Orshansky and I can't say enough good things about…read morethe experience, the personal service, and her creativity. This ring had great sentimental value to me as I was remaking a ring from my mother's diamond ring and my own engagement ring. Irina immediately understood how important honoring my mother was and created a ring that was breath taking! The beauty of this ring will make me think of my mother each time I wear it. I am so happy I chose to have Bella Fine Jewelry design this ring for me. Thank you very much!