After a lifetime of taking care of my children and elderly parents, I was in a position to purchase…read moremy first Rolex. A Rolex Yacht-Master with slate dial...sophisticated and beautiful. I turned to Frank Adams Jewelers and their service was beyond what I expected. I told Kimberly what my wish watch was and she assured me she would do everything possible to make it happen. Well, I received the message it was in and I couldn't be more ecstatic! I was greeted by Kimberly and Matthew (her right hand man for everything Rolex) and treated my Dad and I like royalty, beyond my expectations! Whether this be your first purchase or tenth, they go out of their way to form a special bond with each of their customers. Actually it felt more like family! I love my watch and but more importantly the experience and memory of getting it. Thank you again Kimberly and Matthew....you have a customer for life! Warmest regards....Ken I

Very helpful. Did our small ring repair quicker than estimated and for a reasonable priceread more

I was referred to this jeweler by a friend. I walked in one day with a few pieces I had at home to…read morehave repairs done. The saleswoman sees my engagement ring and rudely says "That diamond is not real. The those diamonds are not real. And the band isn't even gold." Wow! I don't recall how the ring came up to begin with. I didn't say much because I found her attitude to be very off putting and rude. She went and grabbed some black box that helped her see if it was real or fake. As she is looking it she says "well it's real. And the other diamonds are too". But of course, they were bad quality. This is my engagement ring that I have had for almost 30 years and been appraised 3x. I had brought in a bracelet that needed to be repaired, a monogram ring that I was inquiring about changing the monogram on it. And lastly, the whole it's not real debacle, I had brought my engagement ring in to have the prongs tightened. Next I was being told that I should have my ring completely reset with white gold because that's the trend. I had tried a silver basket for my diamond and didn't care for it in the past. Well that became an issue but they did fix it on the spot. Lastly I came back to pick up this bracelet I needed repaired. I had forgotten the tag they gave me and the man moaned and sighed because that meant having to look at each bag. I will not be back. I do love to support local businesses but I felt the staff overstepped their boundaries and were very rude. Not a plane I want to do business with.

Underwhelming. After…read moreseeing the ads for this jeweler on PBS I had raised expectations (due to the positive connotations of public television.) So, when I needed a new watch band I came here instead of venturing into Albany. It's located in a newer strip mall with an eclectic array of businesses. Easy parking is a plus. When I walked in, however, my expectations immediately lowered. Entering I noticed a random array of things for sale: scarves, honey (?) other things that you wouldn't expect in a jewelry store: and this isn't an informal or granola, or general store sort of vibe. Lots and lots and lots of light, glass and mirrored cases and an emphasis on bling. My immediate vibe was this is a sales place but not somewhere you'd want to use for watch or heirloom jewelry repair. Think the type of jewelry store you'd find in a low-end mall. I was seeking a leather band replacement for a classic man's watch. The salesman was very nice, but indicated my watch was non-standard size, and required a special order. I've had the watch for 40 years and anywhere I've sought a replacement (leather bands wear out every few years) in upstate New York or on the west coast, the band replacement was considered pedestrian and the jeweler had lots of replacements on hand from which to choose (I have two watches with leather bands -- this has never been an issue before.) Next I was looking at a catalog, and the price was 3x what I last paid for a band (in Nor Cal, btw.) Whatever; my thought was okay, the price of convenience and you are supporting a local business. A few days later I got a call that the band had arrived; I went in the next morning after an appointment downtown and pulled up at 9:55 expecting to wait but the open sign was up and the lights on. I entered and a young salesperson, eating breakfast sandwich, looked up with irritation when I entered and was less than thrilled to need to get up to serve me. I advised her I had called, and she took the watch and sullenly walked off to put the band on. When done she mumbled "do you want the old band?" and then rang me up and gave me a cursory thank you. If you care, not smart to be ungracious when you are working for a small local business and dealing with a polite customer who is obviously a local older professional likely to have disposable income. Perhaps she was having a bad morning or just suffering protein deficiency not having been allowed to finish her breakfast sandwich (btw, in a business you shouldn't be chowing down in the sight of customers -- take it to back room.) I was hoping for a classic, tasteful, old fashioned jewelry store with dependable repairs, like the type you used to find across all upstate New York; I'll head into Albany when I need that type of service I guess. Joyelle's is simply a bit of Colonie Center along Delaware Avenue in Delmar.

i have been bringing watches for sizing, repair and purchase of straps and bracelets. I cannot be…read moremore pleased with their service and professionalism. Jeffrey is a wizard in every respect and the prices can't be beat. I wholeheartedly recommend this establishment for aspects of jewelery and watch repair/service.

Great craftmanship... with attentive & knowledgeable staff!! Prices for the repairs that I had…read morerequested were very affordable & very well done! I would HIGHLY recommend this jeweler!!

I am so impressed with this jeweler!…read more My only complaint? I wish they were closer (we're 2 hours drive apart). I hired them to create a custom ring for me. I wasn't clear on the design but knew I wanted it to contain 6 stones. They worked with me through every step of the design process. I just picked it up and I love it!

Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

A great place to shop for jewelry for any occassion. Accessories such as Louis Vitton handbags as…read morewell. They give back to the community by being an event venue for FREE to charity functions. Amazing!

Terrible customer service. Was unfortunately linked up with a former employee who out right lied to…read moreus and sold us a ring that will never fit me. Employee has since been fired. The resolution was to order the same ring in my size. This was July 2025 and we are now in December 2025 and not a soul can tell us where this ring is. We will be taking Glennpeters to small claims court to get a full refund

The boyfriend and I stopped in to look at engagement rings. We had a not so pleasant experience at…read moreanother jeweler in the area and were a bit hesitant about this place. We went for it and tried it out and boy am I glad we did! As soon as we walked in we were immediately greeted and asked if we needed help. I said we were there for engagement rings and the woman pointed us in that direction and stated she would get someone out to help us. Not even three minutes pass and a woman came out to help us. I had no idea what I liked, wanted or style I was looking for. She had a lot of patience, was very good at explaining things, took her time and most importantly listened to what we were saying. Our experience here was absolutely wonderful.

I happened to be shopping here with my daughter who bought a lovely pair of diamond earrings with…read moreLynn's assistance. We were so happy with the service that my husband and I returned to buy a woman's Omega Constellation watch. They adjusted the links to fit my wrist. At the time of purchase, they did not have the international warranty card for said watch. This raised a red flag, since any luxury watch without the warranty card is practically worthless. Upon purchase, I was told that they would mail a copy to me. This is not the norm as I have purchased luxury watches before. I happily wore my new watch out the store, That same evening, the link suddenly fell off the watch. To my dismay and horror, this has never happened to me before. I was lucky to catch the watch before it fell to the ground. I was extremely upset all weekend and the jeweler was closed on Sunday. I was unable to remedy the situation until early Monday morning. It's quite a drive back to Northeastern Fine Jewelry as I don't live near there. When I explained what happened to the salesman, he was unapologetic and made no attempt to make things right. After such a traumatic experience, I completely lost faith in their workmanship and decided to return the watch. The salesman silently and awkwardly processed the return transaction and was very unsympathetic. This has been the worst shopping experience and it makes me wonder how they are even an authorized Omega watch dealer.

Wow, were they ever helpful! Not only did they help me find a baptism gift for my great niece, they…read morewrapped it for me and assured me if she got anything else like it they would take it back and order something else for her. They were so friendly and spoke to me the minute I walked in the door. I like that kind of service. She even told me where to go close by to get a card since she knew I was pressed for time. I'll definitely be back, maybe this time I'll pick up something for myself!

My husband and I ordered custom bands Aug 28th. We were told up to 5 weeks. 5 weeks have passed,…read morethe staff was very rude and told us they can't track orders and we just have to wait. Customer service has given us 3 separate answers on when the order "might" arrive. I find it hard to believe their pos system can't track orders. Then customer service said they will "expedite" the order. The order they "can't track" but can somehow retroactively expedite? Sounds more like they were quick to take the money but never placed the order with their partner who makes the rings. This was a trial run before we went for full custom upgraded bands but we definitely won't be returning to do that order through them.

Very friendly folks. Brought in a very sentimental sterling silver cross for repair. It was…read morerepaired magnificently, polished to a fine shine and is in better condition than when I bought it. I am beyond pleased with the quality of their work and attention to detail.

There is no friendlier and more fantastic jeweler than Maria! Her creativity and skills are matched…read moreonly by the joy it is to meet and work with her. A true gem!

I went to see about getting three rings resized. I was welcomed so warmly and he worked with me to…read morefigure out how to make it affordable for me. The resizing was done in house, great communication, and quick service-it was just two days. They look great and I'm so pleased.

I am so glad I found Robert Fine Jewelry. I really can't say enough good about the owner and his…read moreson. They were both knowledgeable and professional. I never felt rushed. The turnaround time was remarkable! I wanted a diamond moved from one setting to another. It was done in less than 24 hours even though the new mount was a little small and they had to adjust it. I recommend this business without hesitation. I will be bac