Very helpful. Did our small ring repair quicker than estimated and for a reasonable priceread more

Great place to get your "pretty" things. The staff are wonderful to work with. Looking forward to…read morea blue Tudor soon.

Repaired my Willis Judd magnetic bracelet when the spring pin broke for no charge. Thank you very…read moremuch!!

The customer service at timesquareclockshop.com is first rate! They bend over backwards to help…read moretheir customers! I will shop there many, many more times!

great service at Noirs. Noir a great person to deal with, Have…read more bought watches to have battery replaced and reasonable charge.

I was a Saturday morning walk-in and experienced outstanding customer service and and technical…read moreexpertise at this family-owned business. I brought in two watches for repair -- one a battery replacement, the other a small repair on a vintage watch -- and Nur completed the work in less than twenty minutes and cleaned both watches, all for $15. I was blown away by how efficiently the work was done and how reasonable the price was. There is a public parking lot right around the corner, so the whole endeavor was a breeze. Highly recommend!

I brought a pearl earring to Northeastern Fine Jewelry in Schenectady. I wanted a match made. They…read morewere dismissive of me and rude. I took it to Mayfair Jewelers in Latham, they were welcoming, professional and courteous. They made a perfect match and now my daughter can wear them at her wedding in September.

I've been coming here for all of my jeweler needs for about 3 1/2 years now. Every single person on…read morestaff is incredibly friendly, very patient when I have questions whether it be about what kind of modifications on a piece are possible, pricing, or even if I'm just curious perusing their stunning displays of jewelry. I love that they also deal in vintage items as well as Rolex sales and maintenance. And no brand or need is too small! The watches I wear to work are not particularly fancy but I like them. Sizing, new batteries, etc. Every time I have been here with any type of item I'm very pleased. Including the restoration of the necklace my grandmother wore for her 1952 wedding! I send all my clients here when they mention a need Mayfair Jewelers might be help with and hear glowing reviews from many of them as well.

Paul Truman Fine Jewelers is a true gem. Paul and Debbie…read morewere very patient and kind as I needed to have 2 rings resized, one had to be cut off my finger! - how embarrassing- Safe to say, my wedding ring and the beautiful anniversary ring Paul Truman crafted, dazzle my everyday life now. This diamond and ruby 40th anniversary band is so gorgeous! It looks like a crown for my finger and I enjoy seeing it 40 times a day. My loving husband stopped into Paul's store in Albany, NY, on his lunch breaks and over a few years, gifted me some pairs of diamond, and diamond and sapphire earrings, vintage and modern. There is something for every budget, and the place is as you might expect, is dazzling. Debbie was most helpful and friendly with a quote and reworking a pair of earrings I had laying in my jewelry box for years. I love wearing them again. Thanks Paul and Debbie, for making me look and feel great!

I was visiting Albany for the day and realized my new watch needed a safety chain added. I stopped…read moreby Truman Jewelers in the hope they might be able to accommodate me on a very tight time table. Megan Olson, one of the in-house jewelers, quickly assessed my need and suggested a custom solution which could be constructed that afternoon. She showed me the materials, explained how she would connect the safety and carefully measured so it would fit securely. The price was very reasonable. The work was completed within the hour. I've been wearing the watch for almost a month since the work was done and the safety is very secure and works perfectly! I was pleasantly surprised they could accommodate an out of town walk-in customer and accept a rush job so late in the day. The watch safety provided peace of mind during the rest of my travels. My only regret is that Truman Jewelers is not located in my home state! My trusted local jeweler retired and I wish I could find a company like Truman's in my area to replace my past jeweler. I value professionalism, excellent workmanship, good value and being treated with friendly courtesy. Truman Jewelers delivered all of that and more. Even more impressive since they knew I was a visitor and wasn't a potential long term customer!

My fiance purchased my engagement ring here and told me about the incredible experience he had…read moreworking with their staff to create my ring. After receiving it, it was slightly loose so I stopped in to see what my options were. Immediately upon entering, I was greeted and asked how their staff could help. I explained the situation and was given all of my options. I decided that I would try a spacer. The staff member who was helping me offered to put on the spacer and clean the ring at no cost. I was so thankful for their help and we will definitely be returning to purchase our wedding bands!

Always helpful. Great custom job on a bracelet. Very good on repairs, appraisals. Staff very…read morefriendly.

I randomly walked in because my daughter's golf necklace was all tangled. They did not hesitate to…read morehelp me. Great honest people. I will be back.

A wonderful seller with beautiful items and very accurate descriptions that a buyer can trust!!read more

Even I didn't bought the watch in this store, but I really recommend it! I need help with my watch…read morebecause it's my first watch so I just randomly call a store, then I call this store the employee who pick up the phone used a very kind and respectful voice and manner to me even though I took a long time speaking and I didn't know how to describe the problem of my watch but she still help me out a lot! she's much better then the employee from the store that I bought!

Philip Alexander's is a gem. It's customer service platinum and their work product sterling. Not…read morebad things in the jewelry business. Oh, and being a family business is a very big plus in my book. I will start by noting that we haven't purchased any jewelry from PA but we have used them time and again for jewelry repairs, watch service, etc. They do an excellent job. I'm sure we will be buying something in the future as their selection is handsome.

Such lovely, charming, and sweet folks, always willing to help you pick out the perfect item for…read moreyou. They helped select a stunningly effulgent round diamond solitaire style pendant, with my first choice for any karat, color, or clarity as they will be happy to personalize for me and their asking prices are very reasonable market-wise. They thoroughly and attentively explained to me the differences in the grades and gave me helpful input about whether I should choose white gold or platinum, round or princess cut, etc. I needed the chain customized for both 16 inch and 18 inches, so I will be picking it up on Monday so I can wear it both ways, no additional charge. I left there really happy about my purchase as well as their exceptional service and I don't even leave Tiffany & Co. half as excited. If you want to treat yourself to a luxury item, definitely take my word for it, you won't be disappointed as they are the one of the best in the business.

Really nice people to deal with. I bought a 2nd Citizen Eco-Drive from them today. Got great prices…read moreon them both. The first was half off and the 2nd about the same when they matched a price I found online for the same watch that was better than the 25% off the shop was already offering. I went in earlier in the day to look at it and didn't feel at all pressured by the salesperson and I could tell she genuinely liked watches, jewelry and helping customers. I went back later and showed them the deal online and within a few short minutes I was paying. They adjusted the bracelet as I waited too which was much appreciated, even after I offered to leave it until later. I did have a watch I did not buy from them adjusted about a year ago and the service was very reasonably priced, especially considering I tried myself and gauged the band. I definitely recommend giving this local shop a shot before you buy from a chain or online. They have a nice sized clearance section and other sales too. Also some pretty cool vintage pieces that may interest some. Haha they even had Downton Abbey jewelry! Who knew!

I needed to replace the battery on my Breitling watch. The Brietling dealer in Albany said I…read moreneeded a full service (even though they said the crystal looked really good). I knew I simply needed a new battery. They wanted to charge me more than $650. I said no. I looked up Eden on Google and they said they would replace the battery while I waited. Great service for less than $100. Thank you.

By jewelry a lot. My husband and I decided to get our jewelry tested. Bought a 14kt. ring that test…read morecloser to 10kt. Extremely disappointed