Very helpful. Did our small ring repair quicker than estimated and for a reasonable priceread more

Great place to get your "pretty" things. The staff are wonderful to work with. Looking forward to…read morea blue Tudor soon.

I cannot believe I have not reviewed Sondra's yet…read more 11 years ago today I met my wife. 8 years ago today I proposed to her. So now I will right the wrong of failing to review. I went to Sondra's 9 years ago because I always heard them advertising on ESPN Radio. Anthony spent hours with me teaching me all about Diamonds and Rings. He ordered many diamonds and helped me pick just the right one. He explained the reasons behind each metal and why I would want to choose a platinum setting for our Tiffany style engagement ring. This was crucial as the ring went 8 years before it experienced any damage. I was in my early 20s and Sondra's let me make weekly payments for many many months without interest or fees until the ring was paid off and I was ready to propose. We moved out of state and were still planning our wedding. We corresponded by email with Anthony about the wedding bands knowing we would only see them 2 days before the wedding and they had to be perfect as there would be no time to change them out. They were perfect. This weekend we went back to Sondra's to have the aforementioned damage repaired and I haven't seen Anthony in probably 5 years and he remembered me and remembered where I worked 5 years ago. Amazing. The repairs were fantastic and super affordable. I am forever in debt to Anthony and Sondra's for teaching me about jewelery and changing my life. Thank you!

I have purchase an extensive amount of jewelry from Sondra's, including having her create and make…read morean engagement ring as well as wedding bands for my wife and I. We have been customers of hers for decades and continue to be so despite our having moved out of the US. There are no finer and more trustworthy persons in the jewelry business than Sondra and her son Anthony. In fact I am writing this review while awaiting a call from Sondra in order to have her tell me that she has THE bracelet I've been looking for to give to my wife. There is no question in my mind that she will select precisely what my wife would had she selected it herself. You couldn't do better anywhere.

I have been in here various times over the years when purchasing jewelry, having it reset or…read moreresized. The owners (John and Lucy) are absolutely lovely to work with. They are very friendly and listen to what you are looking for when it comes to picking the right piece. My first experience here had to be about 10-12 years ago. I had purchased an inexpensive Claddagh ring in 9K gold on a trip to Ireland back in the late 1990s. The ring cost about $150. My Claddagh was really special to me because I'm part Irish and it was purchased on a vacation. The ring came with a created emerald (fake), but I somehow managed to knock the stone out and lose it. I went to a couple of area jewelers to get quotes on fixing this inexpensive stone and ring. I was shocked by what some people wanted to charge me! I came to this shop and John charged me a LOT less than what the other stores quoted me for a repair and resize. Fast forward to the current day, my Claddagh ring looks great and the stone is still securely in place. I think this speaks to the fact that John clearly does quality work. I stopped in this week when I was back in Albany. I assisted my friend in purchasing an engagement ring here. It was still a pleasure to come here and no pressure. We were shown various diamond options and I think the pricing was fair compared to the expensive mall jewelers. While I was in here I talked to John and Lucy about my own engagement ring. My husband purchased it elsewhere, but it's a 6 prong Tiffany style setting. I had bent one of the prongs about two years ago. I was lucky, John fixed it for me that day, it only took about 10 minutes. After my ring was repaired, cleaned and polished, it looked GORGEOUS. He did such a nice job fixing it up for me. I went to see my sight impaired grandmother the next day and she even commented on how she liked my ring. My mom also loves coming in here too and has had a couple of great visits with jewelry repairs. She also found John and Lucy to be very pleasant. I especially like that this is a family owned and operated business. I moved out of the Capital Region in 2014, but I always recommend this spot to my friends when they need a jeweler. Wish I could find a place like this where I currently live.

Great service great merchandise and they always will work a deal with you I would recommend this…read moreplace to everybody

Always helpful. Great custom job on a bracelet. Very good on repairs, appraisals. Staff very…read morefriendly.

My fiance purchased my engagement ring here and told me about the incredible experience he had…read moreworking with their staff to create my ring. After receiving it, it was slightly loose so I stopped in to see what my options were. Immediately upon entering, I was greeted and asked how their staff could help. I explained the situation and was given all of my options. I decided that I would try a spacer. The staff member who was helping me offered to put on the spacer and clean the ring at no cost. I was so thankful for their help and we will definitely be returning to purchase our wedding bands!

A great place to shop for jewelry for any occassion. Accessories such as Louis Vitton handbags as…read morewell. They give back to the community by being an event venue for FREE to charity functions. Amazing!

Terrible customer service. Was unfortunately linked up with a former employee who out right lied to…read moreus and sold us a ring that will never fit me. Employee has since been fired. The resolution was to order the same ring in my size. This was July 2025 and we are now in December 2025 and not a soul can tell us where this ring is. We will be taking Glennpeters to small claims court to get a full refund

Philip Alexander's is a gem. It's customer service platinum and their work product sterling. Not…read morebad things in the jewelry business. Oh, and being a family business is a very big plus in my book. I will start by noting that we haven't purchased any jewelry from PA but we have used them time and again for jewelry repairs, watch service, etc. They do an excellent job. I'm sure we will be buying something in the future as their selection is handsome.

Even I didn't bought the watch in this store, but I really recommend it! I need help with my watch…read morebecause it's my first watch so I just randomly call a store, then I call this store the employee who pick up the phone used a very kind and respectful voice and manner to me even though I took a long time speaking and I didn't know how to describe the problem of my watch but she still help me out a lot! she's much better then the employee from the store that I bought!

I went to see about getting three rings resized. I was welcomed so warmly and he worked with me to…read morefigure out how to make it affordable for me. The resizing was done in house, great communication, and quick service-it was just two days. They look great and I'm so pleased.

I am so glad I found Robert Fine Jewelry. I really can't say enough good about the owner and his…read moreson. They were both knowledgeable and professional. I never felt rushed. The turnaround time was remarkable! I wanted a diamond moved from one setting to another. It was done in less than 24 hours even though the new mount was a little small and they had to adjust it. I recommend this business without hesitation. I will be bac

The boyfriend and I stopped in to look at engagement rings. We had a not so pleasant experience at…read moreanother jeweler in the area and were a bit hesitant about this place. We went for it and tried it out and boy am I glad we did! As soon as we walked in we were immediately greeted and asked if we needed help. I said we were there for engagement rings and the woman pointed us in that direction and stated she would get someone out to help us. Not even three minutes pass and a woman came out to help us. I had no idea what I liked, wanted or style I was looking for. She had a lot of patience, was very good at explaining things, took her time and most importantly listened to what we were saying. Our experience here was absolutely wonderful.

I happened to be shopping here with my daughter who bought a lovely pair of diamond earrings with…read moreLynn's assistance. We were so happy with the service that my husband and I returned to buy a woman's Omega Constellation watch. They adjusted the links to fit my wrist. At the time of purchase, they did not have the international warranty card for said watch. This raised a red flag, since any luxury watch without the warranty card is practically worthless. Upon purchase, I was told that they would mail a copy to me. This is not the norm as I have purchased luxury watches before. I happily wore my new watch out the store, That same evening, the link suddenly fell off the watch. To my dismay and horror, this has never happened to me before. I was lucky to catch the watch before it fell to the ground. I was extremely upset all weekend and the jeweler was closed on Sunday. I was unable to remedy the situation until early Monday morning. It's quite a drive back to Northeastern Fine Jewelry as I don't live near there. When I explained what happened to the salesman, he was unapologetic and made no attempt to make things right. After such a traumatic experience, I completely lost faith in their workmanship and decided to return the watch. The salesman silently and awkwardly processed the return transaction and was very unsympathetic. This has been the worst shopping experience and it makes me wonder how they are even an authorized Omega watch dealer.

Religious goods store. Not very friendly. I asked for jewelry and was given attitude until I…read morespecified that I was looking for a specific religious medal. idk if I'd go back.

These guys are not honest. I wouldn't buy anything from this shop. Zero returns accepted. They will…read morekeep the product you send back and not refund your money. Shop somewhere else.

great service at Noirs. Noir a great person to deal with, Have…read more bought watches to have battery replaced and reasonable charge.

I was a Saturday morning walk-in and experienced outstanding customer service and and technical…read moreexpertise at this family-owned business. I brought in two watches for repair -- one a battery replacement, the other a small repair on a vintage watch -- and Nur completed the work in less than twenty minutes and cleaned both watches, all for $15. I was blown away by how efficiently the work was done and how reasonable the price was. There is a public parking lot right around the corner, so the whole endeavor was a breeze. Highly recommend!