I happened to be shopping here with my daughter who bought a lovely pair of diamond earrings with Lynn's assistance. We were so happy with the service that my husband and I returned to buy a woman's Omega Constellation watch. They adjusted the links to fit my wrist. At the time of purchase, they did not have the international warranty card for said watch. This raised a red flag, since any luxury watch without the warranty card is practically worthless. Upon purchase, I was told that they would mail a copy to me. This is not the norm as I have purchased luxury watches before. I happily wore my new watch out the store, That same evening, the link suddenly fell off the watch. To my dismay and horror, this has never happened to me before. I was lucky to catch the watch before it fell to the ground. I was extremely upset all weekend and the jeweler was closed on Sunday. I was unable to remedy the situation until early Monday morning. It's quite a drive back to Northeastern Fine Jewelry as I don't live near there. When I explained what happened to the salesman, he was unapologetic and made no attempt to make things right. After such a traumatic experience, I completely lost faith in their workmanship and decided to return the watch. The salesman silently and awkwardly processed the return transaction and was very unsympathetic. This has been the worst shopping experience and it makes me wonder how they are even an authorized Omega watch dealer. read more

Northeastern Fine Jewelry - Omega Constellation watch with pin that fell off, and was never secured properly. - Jewelry Near Me - Albany, New York

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My husband and I have shopped here for years and always pleased with the products and service. Six months ago we moved out of state. Today I happened to be in Albany and wanted to have my wedding ring checked and cleaned. Knowing it was Valentine's Day I wasn't sure if was the right time to pop in. I was welcomed in and helped. I appreciated this very much and I miss not shopping here regularly. read more

I went into Northeastern fine jewelry in the fall with an earring that I wanted to have a match made. The sales lady was rude. She was dismissive, and said in a harsh tone "we don't do that. You need to take it back where you bought it. When I explained that the jewelry has long since closed, she said again, " we wouldn't make something like that." She never offered to show me anything in the case. I took the pearl earring to Mayfair Jewelry, they were professional, accommodating and friendly. I have picked up the earrings and they are beautiful. Too bad Northeastern had lousy customer service. Go to Mayfair and get treated with respect. read more

The battery of my very expensive Swiss watch (Rado) needed to be replaced. Unfortunately, for convenience my husband dropped off the watch at Northeastern Fine Jewelry instead of a jeweler on Wolf Road that had replaced the battery before. We had to wait 10 days until the watch was returned and were charged $50 because "when the battery is exchanged the watch needs to be tested to be water resistant". (The previous jeweler performed the same service for a much lower price!) At home I inspected the watch and realized that the metal wristband was dirty and the watch had not been cleaned or polished. My husband called the store and was told that they "charge extra" if I wanted to have the watch returned clean. -- This is the epitome of poor service! We will never set foot in this store again. read more

I had a fairly disappointing experience with NEFJ. I had initially inquired about an Omega through their website. One of their watch reps gave a call relatively quickly, and confirmed that they had my specific reference in store. After a couple back and forth texts, we scheduled an appointment in person for 1pm on a Saturday. I arrived on time, and the rep I worked with hasn't arrived. No big deal, I browsed for a bit and chatted with the other staff there, who were nice and helpful. It turns out that they didn't actually have my ref, and they offered to order it for me. However, I wanted to build a relationship with the original watch rep so I decided to wait. He never attempted to communicate that day, and I had to get updates from his colleagues that he was running behind. At 1:40, I decided to leave and try another day. I get it, life happens and you sometimes miss business appointments. However, it's been a week since and the original rep has not tried to reach out in any way to attempt to reschedule or otherwise keep my business. I'm not expecting an explanation or an apology but there was just zero follow-up. The initial confusion about my reference and missing the appointment are understandable but the lack of professional courtesy a full week after dropping the ball is pretty appalling. This experience may not be applicable to all their staff but certainly applies to the rep I worked with. Needless to say I took my business elsewhere. Hope this is helpful to future buyers. read more

I have not been very impressed with the ability of Northeastern Fine Jewelry to respond to customer inquires in a timely or effective way via emails or website requests. I am very dissatisfied with their website and the very limited information on the actual quality of their jewelry. While the limited quality information may be appropriate for the novice it only represent that they carry jewelry that is slightly above the quality of small shops. However, the word fine should be removed from the name since it suggest only top grade jewelry. Based on the rating of diamonds, gold, pearls and other stones in stock at the store they are actually "OK" and not fine. read more

I know I wrote an amazing review a few months ago but I don't seem to see it posted idk why. Wanted to say Frank is an amazing gentleman & so knowledgeable at his job. He is so kind & always willing to help you out whether you are purchasing something or just need a repair. lol no further for all your jewelry needs NO ONE CAN BEAT FRANK!!!! read more

I have bought several pieces of jewelry here And I'm never disappointed in the quality and service of the Staff. Extremely pleasant, professional and most important knowledgeable. I have never walked away feeling that I was overcharged. read more

My husband surprised me with the most perfect engagement band. They worked with him to find the perfect diamond. We went back for our wedding bands and I get my ring cleaned there once a year professional. They have an amazing staff and are friendly and knowledgeable. Highly recommend!! read more

The boyfriend and I stopped in to look at engagement rings. We had a not so pleasant experience at another jeweler in the area and were a bit hesitant about this place. We went for it and tried it out and boy am I glad we did! As soon as we walked in we were immediately greeted and asked if we needed help. I said we were there for engagement rings and the woman pointed us in that direction and stated she would get someone out to help us. Not even three minutes pass and a woman came out to help us. I had no idea what I liked, wanted or style I was looking for. She had a lot of patience, was very good at explaining things, took her time and most importantly listened to what we were saying. Our experience here was absolutely wonderful. read more

If mall Jewelers have you thinking negatively about shopping for jewelry then NEFJ is your sanctuary. First and foremost, this is no-pressure shopping. At first it may seem as though they jump on you at the door just like every other place but give it a few seconds and actually talk to them... they really want to guide you to what your looking for rather than just secure your sale. Its a decent sized store and they are VERY knowledgable about what they have in their showcase. And when they don't know an answer, they will find it out for you. They actually listen to what you are looking for rather than pushing their favorites on you. I was recently purchasing a watch for my wife and they provided some excellent guidance. At no point did they try to upsell me to something I didn't want. They really did their best to match exactly what I was looking for and even talked me out of purchasing accessories - knowing that they would be better selected by my wife at a later date. They care about more than the sale that day. Ok, I know its not altruism, but they really seem to want to have a mutually beneficial relationship with you. It's not about the sale for that day, it's about customer service. During checkout they asked if I would like to put the watch in their system under my name or my wife's - i opted for hers - knowing she would likely be the one bringing it in for service if needed. After pulling up her record they noticed she was an existing customer and had purchased a high priced (for us) watch from them before and offered to discount my purchase. Cool! I really felt comfortable buying there, felt comfortable with the quality of what they were selling and will look to them in the future before I go anywhere else. read more

After getting ripped off by several jewelers in the area, I found that I can trust Northeastern. I've been going there for over ten years, and have gotten anything from watches for myself, to earrings for my mother, and even an emergency stop to get a pair of cuff links on the way to a wedding because I couldn't find mine. Their watch mechanic is phenomenal, and after the mall jewelers screwed it up, he's the only one that I trust my Tag Heueur to. They do a great job at both the simple tasks of re-sizing bracelets and repairing batteries as well as the more complex repairing and replacing the actual watch mechanism. They even have a pressure tester to make sure that I can still swim/dive in my watch. I'm always impressed by the diamond and settings selection, and is the only jeweler that I recommend to my friends and family. read more

My girlfriend and I went in yesterday to look around and get a sense of what I like. Going into stores like this as an LGBT couple can be uncomfortable because you don't always know if people are going to be rude. The staff here treated us kindly and were very patient with all my questions, then helped my girlfriend look at more masculine rings that suit her taste without batting an eye. This was a very positive experience and I hope to give them our business in the future! read more

I had such a terrible experience with this company I am debating filing a complaint with the BBB or department of consumer affairs for shady business practices. Not only was the sales staff pretentious but they refused to acknowledge the fact that we did not want a diamond engagement ring. We don't agree with the entire diamond industry as a whole and did not want to be a part of it. Regardless of our requests from the beginning they continued to push diamonds on us. To be honest the ones they did show looked pretty bad at that. So I finally settled on a setting and told them I would like a mossanite instead of a CZ. If you don't know it's a lab made stone just shy of being as hard as a diamond. They agreed to do it and rang up my order. They told me it would be a week or two before It would be ready. Fast forward two weeks later I call and ask for an update. I receive a call back from the salesman who said he had tried to contact me and my voicemail was full( this is BS my voicemail works). He then told me that Northeastern as a company refused to make an engagement ring without a diamond. Congrats northeastern you have kept with the stereotypical shady jewelers industry. Thank you for ruining my proposal plans and having to deal with getting a refund. In retrospect I am more skewed out by their sales staff than a buy here pay here used car salesmen. The money I paid was a lot and I can't believe they would sit on it for so long. There are plenty of jewelers in the area that would be happy to have my business and northeastern will never get it. Anyone who asks my recommendation will be told about my experience. Northeastern may have wanted to maintain the prestige and distinction (BS ) of only making diamond engagement rings but the end result is a very unsatisfied customer who will be telling everyone about our experience. I'm sure Hannoush or Glenpeter will be happy to help. read more

AWESOME service! Even though my purchase was under $100, and I was frantically looking for a very specific gift at the last minute, the saleswoman was incredibly patient and kind during the entire transaction. This is now my first-stop for jewelry shopping. read more

I was searching for an engagement ring for my now fiancée, and Northeastern Fine Jewelry was highly recommended by a colleague of my fiancee. I couldn't have been happier with the experience! NEFJ has an amazing selection of engagement rings that are both high quality and affordable. Ray and the rest of the team at NEFJ were extremely respectful and were more than happy to help me pick the perfect engagement ring. We are definitely going back to get our wedding bands and any other jewelry that we may want/need in the future! read more

They have beautiful jewelry and the staff is helpful and knowledgeable. They have always taken care of me. I am extremely pleased with this store. read more

To say the jewelry business is confusing would be an understatement. Where should I go? Who should I trust? Are they listening to my requests? So many questions that my head spins. Years ago I had relied upon friends recommendations and utilized an out of town jeweler. I was moderately happy with my treatment there, but wanted a local, hands on type of experience. Fast forward to last year, and I truly believe that I have found the ideal jewelry store right here in the Capital District area in Northeastern Fine Jewelry. I've dealt with several individuals over the course of the last 12 months and could not be happier!!! From the moment I walked in the front door, I just knew this place was different. It had a great vibe, classy but totally relaxed. The sales people were helpful and extremely knowledgeable without stalking you like a hungry pack of wolves that is typical of other jewelers. They thoroughly understand their product line as well as their competition, but have never been pushy or arrogant. They provide all the facts and allow the customer to make the most educated decision he/she can. When spending my hard earned discretionary income on a "want" item, I need to feel good about it. The entire staff at NEFJ just gets it. They treat you with respect and genuinely appreciate your business, no matter what your budget might be. There is no reason to go elsewhere and I have been recommending them to all my family and friends. Lastly, special thanks to several individuals who have really given me the Rock Star treatment over the past year: Gregg Kelly, Phil, Lynn, Courtney, and Umberto!!! You are a class act!!! read more

(NEFJ Manchester VT) After looking at many stores NEFJ made me feel most comfortable with a big purchase. The ring is beautiful and no complaints about it. Had some problems in regards to moving out of state with there store warranty and getting the ring checked. Nicole in Manchester store was able to help during these problems well though. I do wish they asked about purchasing wedding bands post buying the engagement ring. But after it all the ring was worth the few bumps and glad Nicole was able to resolve the minor issues for us. I would recommend using NEFJ but would ask a lot of questions if you plan on moving out of state and would like to purchase bands there. Quality products and helpful in Manchester store. read more

I have purchased several pieces of jewelry from Northeastern over the last 10 years and have been extremely satisfied with the customer service, product quality and pricing. I have purchased everything from $25 pandora accessories to $10,000 rings and watches and can say I was treated like a top customer each time, regardless of what I was buying. A lot of the staff has been there for a long time so I have developed a nice relationship with them, almost like family. I work with Gregg Kelly who is now their VP and always goes above and beyond for me. read more

price higher than other jewelry stores the customer service was ok but the chain at the lobster claw was bent it was 2 days old and they would not help. Took it to mayfair jewelry and they fixed it for nothing read more

I went to Debra after shopping a ring in Austin, TX and had a surprising experience. She walked me through a number of diamonds and helped me find the perfect one at an amazing price. I also ended up buying a great pair of diamond earrings for my fiancé from her. The price was right and the person was right. I recommend everyone go to Northeastern for their jewelry needs. read more

My fiancé and I had been to several jewelers in the capital region looking for engagement rings. A friend suggested going to the Albany location of NEFJ. We couldn't be happier with our experience. We worked with Phil Chong and he was the right person for us to help find not only my engagement ring but also our wedding bands. Phil was so wonderful and did not push any agenda. He listened to exactly what my fiancé and I wanted and what was important to us. He was the first not to pressure us. We couldn't be happier with our experience at Northeastern Fine Jewelry and highly recommend Phil Chong! read more

If you haven't shopped for your next piece of jewelry from NEFJ, you're missing out. Here's a little background: my husband and I were shopping for an (upgraded) engagement ring; I might as well be honest. We walked in and immediately you feel at ease, there isn't an in-your-face salesperson; they give you time to breathe; it was refreshing. We were first asked what we were looking for and what style; price wasn't questioned or mentioned and we were given a range of diamonds to look at, at varying prices- this set NEFJ apart from the rest, immediately. Once shape was identified, our salesperson then asked- what is important to you? Is it size, clarity, price, etc.? Next we picked out the size and then he showed us different clarity. His words "if you can't see the difference, why would you spend more?" In the end of our visit, he was jotting down quoted prices for what we selected and said think about it. And that was the end of our first visit. It was weird to walk out without a receipt. We returned a few weeks later and I again tried on the band and diamond that I had selected. NOPE, it wasn't perfect. I tried on probably 10 more bands (maybe more?) with the same stone and just wasn't in love with the way that it sat with the two wedding bands that I already wore and love. But that's when the jewelry designer came out and drew a band how I described it. It was picture perfect and when my ring was done just a few weeks later, it was truly breathtaking. Gregg and his team went above and beyond, they educated us on every aspect of our design and ultimate purchase so ensure that we didn't overbuy; with NEFJ you make an investment that you are 100% happy and comfortable with. We couldn't be more pleased and thankful. We WILL be back for all of our jewelry purchases; and we live in VERMONT! read more

jewelry line is OK, i would not sell my diamonds or gold there that is for sure. better then most jewelry stores give them that