I went to see about getting three rings resized. I was welcomed so warmly and he worked with me to…read morefigure out how to make it affordable for me. The resizing was done in house, great communication, and quick service-it was just two days. They look great and I'm so pleased.

Excellent customer service and quality work when repairing my wedding ring. I would highly…read morerecommend. Robert fine Jewelry !!!!!!

I have purchase an extensive amount of jewelry from Sondra's, including having her create and make…read morean engagement ring as well as wedding bands for my wife and I. We have been customers of hers for decades and continue to be so despite our having moved out of the US. There are no finer and more trustworthy persons in the jewelry business than Sondra and her son Anthony. In fact I am writing this review while awaiting a call from Sondra in order to have her tell me that she has THE bracelet I've been looking for to give to my wife. There is no question in my mind that she will select precisely what my wife would had she selected it herself. You couldn't do better anywhere.

I cannot believe I have not reviewed Sondra's yet…read more 11 years ago today I met my wife. 8 years ago today I proposed to her. So now I will right the wrong of failing to review. I went to Sondra's 9 years ago because I always heard them advertising on ESPN Radio. Anthony spent hours with me teaching me all about Diamonds and Rings. He ordered many diamonds and helped me pick just the right one. He explained the reasons behind each metal and why I would want to choose a platinum setting for our Tiffany style engagement ring. This was crucial as the ring went 8 years before it experienced any damage. I was in my early 20s and Sondra's let me make weekly payments for many many months without interest or fees until the ring was paid off and I was ready to propose. We moved out of state and were still planning our wedding. We corresponded by email with Anthony about the wedding bands knowing we would only see them 2 days before the wedding and they had to be perfect as there would be no time to change them out. They were perfect. This weekend we went back to Sondra's to have the aforementioned damage repaired and I haven't seen Anthony in probably 5 years and he remembered me and remembered where I worked 5 years ago. Amazing. The repairs were fantastic and super affordable. I am forever in debt to Anthony and Sondra's for teaching me about jewelery and changing my life. Thank you!

Sheryl is by far the expert in gems. Her service is exceptional. She has unique pieces at very fair…read moreprices.

DO NOT GO HERE, avoid at all costs!…read more Absolutely horrible experience, ruined my wedding ring and so rude and unprofessional. Do not risk bringing your jewelry here, they will ruin it and take no responsibility, it's clear they don't know what they're doing. Brought my wedding ring in for a loose main prong, received it back weeks later with the prong even looser than when I brought it to them, with two stones completely missing which were perfectly fine before, and a huge black resin burn on the main diamond. Not only did they not fix what they were supposed to, they sent my ring back mangled. I have no idea how or why this would happen and how they wouldn't notice this before returning it to me. They also apparently don't take photos or videos of rings before and after repair for documentation, which is wildly unprofessional and is basically jewelry repair 101. Thankfully I took my own photos as evidence, as we're suing the company for the cost to repair the damage they did. They also don't do the repairs in store, which they weren't transparent about, and send it out to god knows where, so be further warned that it's a massively sketchy and unprofessional operation. On top of having no skills as a jeweler, their customer service is atrocious and they treat customers like garbage once they have your money. When I called to discuss my concerns with the state of my ring, the old woman working was immediately defensive, insulting, rude, and accused me of lying and swore at me. Not sure what I would gain by lying about their botched job, I just wanted the situation rectified. She also admitted they don't do repairs in house and don't take pictures or document what is damaged and what they fixed, insanely unprofessional and a scam of a business. They should be ashamed of how they damage pieces that mean the world to people, and then treat and talk to customers horribly. Save soo much time, frustration and heartbreak and go to a business with actual skill and integrity and who treats their customers as they deserve. Edited to address business comments below: Ma'am, I did not swear at you, and have the recorded call as proof of your unprofessionalism and rudeness. You did offer to 'fix' the damage, but who in their right mind would trust you with their jewelry for a second time to fix the issues you carelessly caused, after you sent back my ring with the original issue not fixed, and more damage added on top of it, that you didn't even notice? Insane. For you to say 'I did not want this done', is wild, I shouldn't have to bring my ring back to repair burns you left while not even fixing my issue. Potential customers, do you really want to put your trust and jewelry in the hands of unknown 'contractors'? Very sketchy. Even if my mom was happy with past, non complex, jobs you did, it doesn't mean this one wasn't a total disaster that you did not take accountability for. Everyone, save the headache and lawyer fees and go to someone sane and professional!

I was a Saturday morning walk-in and experienced outstanding customer service and and technical…read moreexpertise at this family-owned business. I brought in two watches for repair -- one a battery replacement, the other a small repair on a vintage watch -- and Nur completed the work in less than twenty minutes and cleaned both watches, all for $15. I was blown away by how efficiently the work was done and how reasonable the price was. There is a public parking lot right around the corner, so the whole endeavor was a breeze. Highly recommend!

From the owner: We are one of the Family owned jewelry business located in Albany NY, In our jewelry repair shop,…read morewe provide professional service like, watch and jewelry repairs on the spot,Walkin welcome no appointment needed guaranteed repairs in same day, One of the top us gold buyer,we pay cash for gold, also sell 24k gold bar We make custom jewelry gold nameplate necklace, grillz

A wonderful seller with beautiful items and very accurate descriptions that a buyer can trust!!read more

This was some of the best service I have ever had! Went in right before they were closing for a…read morerepair,and they did the job beautiful and reasonable right then and there !

Highly recommend Jewels Jewelry. Nick modified an engagement ring for me by upgrading the diamond…read moreand resizing it. The quality/workmanship has always been outstanding. Several friends and family members have also had great experiences with him. Honest, professional, and great to work with.

I had an incredible experience working with Nick! Nick was able to turn a family ring into a…read morebeautiful engagement ring! The staff was incredibly patient, professional, and took the time to explain the details of the diamond I was choosing. They brought my vision to life, and the final piece is absolutely stunning, even better than I imagined! I never felt pressured, just well-taken care of. Highly recommend them for any important purchase.