I've been coming here for all of my jeweler needs for about 3 1/2 years now. Every single person on…read morestaff is incredibly friendly, very patient when I have questions whether it be about what kind of modifications on a piece are possible, pricing, or even if I'm just curious perusing their stunning displays of jewelry. I love that they also deal in vintage items as well as Rolex sales and maintenance. And no brand or need is too small! The watches I wear to work are not particularly fancy but I like them. Sizing, new batteries, etc. Every time I have been here with any type of item I'm very pleased. Including the restoration of the necklace my grandmother wore for her 1952 wedding! I send all my clients here when they mention a need Mayfair Jewelers might be help with and hear glowing reviews from many of them as well.

I brought a pearl earring to Northeastern Fine Jewelry in Schenectady. I wanted a match made. They…read morewere dismissive of me and rude. I took it to Mayfair Jewelers in Latham, they were welcoming, professional and courteous. They made a perfect match and now my daughter can wear them at her wedding in September.

My family have been going to Drue for over 30 years and her work is always impeccable. I now live…read morein NJ and still order my jewelry through her. Most recently, I wanted a custom ring for my wife to celebrate our 5-year anniversary. I discussed the design with Drue, she quoted me a better price than any other jeweler, completed the work in record time, and the finished product is more exquisite, more beautiful than I imagined. Drue is an artist and her work speaks for itself. She is the friendliest, most sincere, most talented jeweler I know and her team is second to none. She will give you that special experience you're looking for when buying jewelry, from charms to necklaces to rings for the big day. I highly, highly recommend.

I had a design in mind when I went to Drue, which I still love. She was helpful in the design…read moreprocess and finding the right diamond during the first couple of visits and I liked that they worked on-site. She wasn't the nicest, but I'm willing to put up with some gruffness from an expert. However, there were so many mistakes during the design process I barely received my engagement ring during the year long engagement before the wedding. The ring was beautiful from far away, but super sloppy close up. The spacing and height was off on the side diamonds, but it was a 3 hour trip to go there and she was so rude all the time that I gave up on getting it fixed. The wedding band was not what I expected because the diamonds in it were set in a channel with blank space on either side and looks bad. The rings were cleaned and checked there for 4 years or so. I had to stop wearing rings just after that and I was always worried about the integrity of the engagement ring. The rings were cleaned and stored in the box for the last 12 years (which was also cheap and didn't hold up). I just took the ring out to get resized and wear again. And all those sloppy areas--the ring is actually breaking down. I couldn't believe when I looked under a loupe at it. The gold channels are actually breaking off. This comes from sloppy technique in its creation. This ring should have lasted a lifetime, but it's going to cost me $1,700 to get it fixed after 5 years of wear?! Sloppy, shoddy work by a shop run by an incredibly rude person whose business model seems to be so difficult to work with (after she gets your money), that it is a horrific experience regardless, and you end up with a subpar piece at an expensive price. I also witnessed her being very nice to some people and rude to others, so maybe part of it is about how much money she thinks you have and whether she has gotten your money yet. I got the sense she prefers to sell jewelry she has already created, but when I was there, the engagement settings were all pretty similar and not what I wanted.

I needed a ring removed from my finger today so I stopped in at Halfmoon Jewelers. The gentleman…read morethere explained what he would do, then skillfully and carefully removed my ring in under 5 minutes without any discomfort . I left with a great sense of relief and a plan to return.

In December 2022, I gave owner and jeweler Art Curco an old bracelet with six stones in a gold…read moresetting that was an inheritance from my grandmother, and asked him to use the stones to create a pair of earrings, a ring, and three matching pendants so I could give two of the pendants to my daughters as gifts. He did an AMAZING job, and I absolutely love the end results. He was very knowledgeable and took the time to listen to what I was hoping for. I especially appreciated his guidance on selecting a ring band that would be suitable for the original stone and setting. He took great care with this project, and delivered beautiful results that will continue to be family heirlooms for years to come. He finished all pieces in time for holiday gift-giving, and his work was affordable. I recommend his work without reservations.

Such lovely, charming, and sweet folks, always willing to help you pick out the perfect item for…read moreyou. They helped select a stunningly effulgent round diamond solitaire style pendant, with my first choice for any karat, color, or clarity as they will be happy to personalize for me and their asking prices are very reasonable market-wise. They thoroughly and attentively explained to me the differences in the grades and gave me helpful input about whether I should choose white gold or platinum, round or princess cut, etc. I needed the chain customized for both 16 inch and 18 inches, so I will be picking it up on Monday so I can wear it both ways, no additional charge. I left there really happy about my purchase as well as their exceptional service and I don't even leave Tiffany & Co. half as excited. If you want to treat yourself to a luxury item, definitely take my word for it, you won't be disappointed as they are the one of the best in the business.

Really nice people to deal with. I bought a 2nd Citizen Eco-Drive from them today. Got great prices…read moreon them both. The first was half off and the 2nd about the same when they matched a price I found online for the same watch that was better than the 25% off the shop was already offering. I went in earlier in the day to look at it and didn't feel at all pressured by the salesperson and I could tell she genuinely liked watches, jewelry and helping customers. I went back later and showed them the deal online and within a few short minutes I was paying. They adjusted the bracelet as I waited too which was much appreciated, even after I offered to leave it until later. I did have a watch I did not buy from them adjusted about a year ago and the service was very reasonably priced, especially considering I tried myself and gauged the band. I definitely recommend giving this local shop a shot before you buy from a chain or online. They have a nice sized clearance section and other sales too. Also some pretty cool vintage pieces that may interest some. Haha they even had Downton Abbey jewelry! Who knew!

I stopped in to have a watch and bracelet sized to my small wrist. Evan was so helpful. He was…read moreable to do both items while I waited. I also dropped off a watch for repair. I plan on checking out the estate jewelry when I return for my watch. Evan was a pleasure to work with.

Purchased a Christmas Gift Card Staff is always friendly and…read morehelpful Their customer service is always great!

I needed to have some watch batteries replaced, so I googled jewelers in downtown…read more Albany. Truman's came up so on my lunch hour I took a walk over. I'm not much of a fine jewelry buyer - most of what I wear is from the sale rack at target but they had a nice selection of necklaces if I need to pick up a gift. I got 3 watch batteries replaced in 15 minutes and spent less than I would have if I'd let the unskilled girl at walmart replace them. For me, this is a solid 3 star establishment but gets a 4th for the awesome shop dog - beautiful black lab puppy (I think his name was Yeager). Any place that has a well behaved dog I can visit with always gets an extra star.

Paul Truman Fine Jewelers is a true gem. Paul and Debbie…read morewere very patient and kind as I needed to have 2 rings resized, one had to be cut off my finger! - how embarrassing- Safe to say, my wedding ring and the beautiful anniversary ring Paul Truman crafted, dazzle my everyday life now. This diamond and ruby 40th anniversary band is so gorgeous! It looks like a crown for my finger and I enjoy seeing it 40 times a day. My loving husband stopped into Paul's store in Albany, NY, on his lunch breaks and over a few years, gifted me some pairs of diamond, and diamond and sapphire earrings, vintage and modern. There is something for every budget, and the place is as you might expect, is dazzling. Debbie was most helpful and friendly with a quote and reworking a pair of earrings I had laying in my jewelry box for years. I love wearing them again. Thanks Paul and Debbie, for making me look and feel great!

Philip Alexander's is a gem. It's customer service platinum and their work product sterling. Not…read morebad things in the jewelry business. Oh, and being a family business is a very big plus in my book. I will start by noting that we haven't purchased any jewelry from PA but we have used them time and again for jewelry repairs, watch service, etc. They do an excellent job. I'm sure we will be buying something in the future as their selection is handsome.

Even I didn't bought the watch in this store, but I really recommend it! I need help with my watch…read morebecause it's my first watch so I just randomly call a store, then I call this store the employee who pick up the phone used a very kind and respectful voice and manner to me even though I took a long time speaking and I didn't know how to describe the problem of my watch but she still help me out a lot! she's much better then the employee from the store that I bought!

Very friendly folks. Brought in a very sentimental sterling silver cross for repair. It was…read morerepaired magnificently, polished to a fine shine and is in better condition than when I bought it. I am beyond pleased with the quality of their work and attention to detail.

There is no friendlier and more fantastic jeweler than Maria! Her creativity and skills are matched…read moreonly by the joy it is to meet and work with her. A true gem!