Smith and Son Jewelers - The only jeweler choice! I have…read moreworked with Andrew several times over the last decade.I can't say enough positive things about this master jeweler. He truly is a magician.Everything about my multiple experiences was A++. Customer service, pricing, design, communication, and especially his craftsmanship is top tier.Andrew designed my first engagement ring around 2010.I returned to him again from out of state to redesign and refresh our first rings' look he had designed. A completely new design with many new diamonds.I was able to trade in and then upgrade Andrew's original custom ring from over 10+ years prior and provide my wife something different and special at our 10-year anniversary mark.I actually worked with Andrew from Maryland on my revisited experience and he made the process easy and convenient without ever having to step foot back in his Massachusetts stores.I vouch for everyone looking to get service done with my honest and utmost approval and trust in Andrew Smith service and craftsmanship. Full confidence with 0 disappointment.I would recommend Smith and Sons 1000x over to anyone who asks and would urge those considering their inventory or the need for custom designs to go no further than Smith and Sons.Thank you Andrew and I wish you all the continued best! It was a pleasure working with you both times over the years on items that could have easily been stressful, but you eliminated any such feelings with what is normally a large stressful investment with unlimited options for customers.

Had two watches repaired recently quality work and reasonable prices. I highly recommendread more

Amazing service and quality workmanship describes Brad Matthews Jewelers to a "T"…read moreNice to work with an independent jeweler rather that a big chain were as we received personal attention from the owner himself We traveled from Maine and it was worth the trip !!

Walked in with an idea of trading in my ring for a different setting. Talked with a knowledgeable…read moresaleswoman and Brad yet again was helpful and able to work with a budget. Highly recommend!

I had a couple of rings that were badly damaged from an accident. I was referred to him by a friend…read morethat said he works magic. I called Zin and set up an appointment to meet him and take a look at my wife's wedding rings. He calmly assured me that not only would be fix this but add 2 extra prongs on the engagement diamond because it had only 4 and the diamond could become loose and lose the diamond. I was amazed at the quality of work for short money and the rings were done in 2 days. Definitely go see him if you want a cherished ring or family heirloom restored. Mark M

Mr. Tokman is the epitime of a good business owner. He is warm and friendly and goes out of his…read moreway to provide the service you need, whether it be an appraisal, a repair, or to purchase a small trinket. His prices are reasonable, he does excellent work, and you leave his shop feeling as if you you had done business with a good friend. He is the best! Jacki B - Longmeadow MA

Just moved to Westfield from over an hour away and needed to find a new jeweler, so we tried…read moreScotts. It was a small but very welcoming shop and we met the owner right away. I needed a new wedding band to replace the one we lost scuba diving (they had LOTS to choose from). I also needed to fix the lobster clasp on 2 of my wives necklaces...in addition to having my mothers pearl ring fixed. The necklaces were fixed on the spot and the ring was done by the next business day. Scott's Jewelers was professional and friendly, we genuinely felt the "small business" touch that you don't typically get from the big jewelers. We will definitely go back.

The owner quoteda price for a 1 carat lab diamond just the diamond went to another local store in…read morethe area found a 1.5 carat lab diamond for $900 less than his one carat price same quality same size same everything.

I travel 40 minutes from Ludlow to purchase and any repairs to De Grandpre jewelers!! Very…read moreprofessional and great Service. wouldnt go any where else. Thanks Mark for your great service!!!

I was asked by Mark why I didn't bring the ring back.... I…read moreDID! THREE TIMES And I believe $250 to repair four prongs shouldn't cost that much! I would highly recommend avoiding this jeweler. He never even apologized for the trouble of having me to come back to the shop more than once!

Really enjoyed meeting with the owner for him to look at a diamond ring I inherited. He was very…read moreprofessional and friendly as well as extremely knowledgeable. Beautiful store, I will be back.

My husband and I was referred to Stevens Diamond Jewelers over a year ago as we were new to the…read morearea and looking for a jeweler to custom-make a diamond pendant, purchase new jewelry, and watch repairs. Since day one, Eric and his team has provided excellent customer service and been so helpful! We have done business with them a few times now and, we are 100% pleased with the service. This jewelry store is fantastic, friendly, and fast which is why my husband and I will always go to Stevens Diamond Jewelers for our new jewelry purchases, advice and repairs.

I went to the Springfield Jewelry & Diamond Exchange this morning to have them estimate the value…read moreof a gold ring. The owner identified the ring, (simple 14k ring with a few diamonds,) noted its features, and quickly gave me a price. Minutes later I was out the door with my cash - and satisfied with the price paid. I would definitely recommend this business if you: - Have a piece of jewelry you would like valued. - Would like more money than other gold traders. - Enjoy a riveting debate on the merits, and nature of golf. - Are looking for a decent establishment in Springfield to buy jewelry. Not to be disparaging, but I had first stopped at Gold Trader: Not only was the offer price 35% lower - the employee told me the diamonds in the ring were not real. Needless to say I sought a second opinion, and I am very happy I did so. Would recommend to friends and family. Will be returning myself. Thank you!

Fuck these guys. I took 1lb 14kt gold to 3 places couldn't pay me out. They said they would…read more Asshat behind the counter weighed it under and said it was silver. Gold colored silver. Wtf. Stay away from these theivs.

Husbands gold wedding ring got stolen and sold to block jewelers . Owner claimed he melted it…read more(brand new 14k $1,000 ring).. has benchmark 14k in scripted on it- hopeful blocks records were inaccurate and someone brought it ! We have heard good reviews about blocks

There is a high standard that Block sets for their service. Whether I need repairs or looming for…read morenew jewelry and watches, the Block Team is ready to answer the call

I was nervous about going into a higher end jewelry store looking for a Rolex. I was greeted by…read morechris and we just hit it off. Super nice guy, genuine, and made me feel welcome. He added me on the list for the extremely hard to come by watches that I had my eye on. He came through and called me when one came available! I couldn't even breathe when I received the phone call. I will be sending friends, family and customers here who ask. Park at the Marriott parking garage as it's tough to find somewhere on the street during lunch and dinner times.

Purchased my first Rolex here and it was an amazing experience. For those who don't know, you…read moregenerally can't walk in a purchase a Rolex, you must add your name to a list and wait for the specific watch you desire to arrive. This guarantees you'll be in store at least twice. While that's hard for someone who has little patience, they made it a pleasure. The staff are all very accommodating, patient, and add no pressure. From the first visit to I received my watch it was 3 months. The watch was everything I imagined. The store is beautiful and the staff so helpful. I will be back for my next Rolex purchase!!

Crazy Moon is Crazy Good! Or, as my husband said, YIKES, this place is Crazy Dangerous!…read more Crazy Moon is loaded with crazy great items -- jewelry, bags, wallets, clothing, scarves, hats, soaps, knick knacks -- you name it. Oh, I was so happy to be there, and shopping in Crazy Moon couldn't have been any easier. The hardest part was figuring out what NOT to buy. The prices seemed reasonable and comparable to what I've paid up and down the Northeast corridor for similar items, and I can't say enough about the phenomenal selection. So many wonderful high-quality options! If you're in the area, pop in and pick up a treat for any special lady in your life!

This place is horribly overpriced. Also my friend works here and she says that the owner goes to NY…read morebuys things for cheap and jacks up the prices here...um no thanks I'll pass.